Trusted Agent profile · Twickenham
★★★★★
959 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
TrustpilotA professional and customer focussed company
I have always received a timely and professional service from Snellers and been kept up to date on any issues. I have dealt with Sophie for a long time now and she has maintained the excellent sercice.
Dear Carl, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI'm glad everything was running smoothly with the tenancy and i am happy with Sneller rental team service. In the middle of December 2023 I made a contract with the Sneller to rent my property. Sneller found a professional tenant in less than two weeks, the contract was written, and on January 2, the new tenant moved in without any problems. I am very grateful to Hannah and Agnivesh in Sneller rental terms who tried to do everything in the best way and in the shortest time. Thank you
Dear Shirin, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleKyle @ snellers has been really helpful from viewing to moving in day. He was always available and responded to emails and kept me informed throughout. Thanks Kyle
Dear Patrick, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAmazing agent, went over and beyond to ensure for a quick and smooth transaction! Highly recommend Codie!
Dear Tyler, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
TrustpilotThank you!
I'm grateful to both Jaime Lipscombe and Kali-Ann Hawker for helping with a difficult tenancy issue. They were able to find a solution that worked for all parties involved and no-one was left out of pocket
4/5
TrustpilotGreat Help
Both your staff member Foysol Ahmed and the plumbers that were sent to assist were friendly and helpful and our issue has been resolved. I'd like to thank Foysol and the team for their help with this.
Dear Spencer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GooglePriya was very helpful as I started searching for properties - she showed me a great range of properties at different prices which gave me a good sense of the local market.
Dear Zaki, Thank you for your kind comments regarding Priya and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleAfter being on the market with another agent for two weeks without finding a tenant we decided to instruct Snellers. They managed to secure a tenant within days, at the asking price, and before they had even started marketing the property! Great professional service from really nice people and I would recommend Richard and his team to anyone looking to find a tenant in Twickenham.
Dear Andrew, We greatly appreciate you putting aside the time to submit a review about our Twickenham Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
1/5
GoogleHad 2 viewings scheduled for the same day directly after each other. At the time of the viewing when already there, they called that they did not get the key to the first flat for some reason & interestingly - they forgot to tell us that the 2nd place was already let. To compensate, asked us to help with our search and send an email with details. We did that and never heard back.
Dear Áron, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Sarah, Customer Relations Team
5/5
GoogleMartin English and the team did a fantastic job of marketing our lovely 2 bed cottage in Twickenham. They found the ideal buyer and were very friendly, efficient and helpful throughout the whole process. I would thoroughly recommend them.
Dear Richard, Martin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.
5/5
TrustpilotSnellers
Snellers, particularly Sophie Sheppard with whom I have been dealing, have looked after any issues raised, either by my tenants or by myself, professionally and quickly and provided a really good support service. Many thanks.
Dear Maggi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust wanted to say thank you to Agnivesh who helped me in my search along the way, was always professional and helpful. Will always recommend :)
Dear Sebastian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWonderful experience dealing with snellers. Cameron was very informative on our viewings. Smooth process. Top geezer
Dear Dylan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleExcellent service from Snellers in Twickenham from valuation through to completion which has only taken 3 months. Not sure what to expect during the pandemic but Snellers and in particular Charlie have been brilliant. Quality end to end service with the customer at the forefront at all times. Many thanks for making this a very smooth processPositiveProfessionalism
Dear Sue, Thank you for taking the time in providing such lovely comments about Charlie in our Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotSophie Sheppard Hampton Hill
Sophie is so helpful and since she has taken over my maintenance for our house shes so efficient friendly and incredibly helpful. She is definitely 5 star materiel and a credit to any company.thanksTina Gray
Dear Tina, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMartin was a pleasure to deal with throughout the buying process and was straight and honest with our queries. He always made time on the phone to explain the situation and was the perfect conduit for us and the sellers.
Dear Tom, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBest Letting Agent I have came across, very helpful and listens carefully to your concerns and act accordingly. All staff are superb especially George, Callum and the other person I don't know the name. Keep it up and God bless
Dear Vincent, Thank you for taking the time to leave a wonderful 5 star Google review. The Twickenham team will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI wanted to take the time to give a 5 Star review to Agnivesh for being an excellent Agent to have dealt with. He has provided incredible service spanning over a couple of months, never putting me under undue pressure to make a decision on a property, took the time to understand my situation and even put me in touch with another branch to help find a home for our family. Which we have gone with. Every time, I asked him to contact me at a that, when making recommendations on properties he would reference previous conversations and mention aspects of the property that would worked based on my daughter’s school location or allowances for my pets. He is incredible and has really nurtured this relationship for the long term. Thank you
Dear Morgan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSold my flat through Snellers Twickenham and it was a very positive experience, in particular Tamara who kept me updated throughout the whole process and Aliyah who secured the buyer. Would definitely recommend.
Dear Daniel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJames Wildsmith from Snellers in Twickenham has been an absolute pleasure at every viewing and during every telephone conversation! It should not be underestimated how far an approach such as James' can go when making such an important purchase. Out of all those we've dealt with during our property search James has by far been the best and he is an asset to Snellers!
Dear Teren, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleAn amazingly quick purchase through Snellers Twickenham. After using Snellers recommended Solicitors, we went from offer to acceptance to exchange in two weeks! Communication was excellent. Martin is dedicated, Chelsea brilliant and Amy awesome. A fantastic team. THANK YOU!
Dear Emma, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKieron Melly has been brilliant for us at Snellers - attentive, fair, courteous and always looking for the best possible deal for us.
Dear Jim, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotSophie at snellers is amazing
Sophie at snellers is amazing, keeping us updated and is so prompt with what ever we need! If Sophie is dealing with you at snellers I can promise you will be in good hands.
Dear Marc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotEnd-to-end residential letting service
The Snellers office in Hampton Hill has supported us as first-time landlords throughout our end-to-end journey. Helping us to bed-in, helping us to find tenants at pace, helping us to ensure the property was compliant, and above-all, helping us with some complex tenant-relationship issues. We would, in particular, like to commend Sophie Shepherd, and Anna Harrison who have been engaged from day 1. It's nice to see managed residential property agents earn their fees and go above and beyond! Thank you.
Dear Adam, Thank you for taking the time to leave a wonderful 5* review. Sophie and Anna will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
