Snellers Twickenham reviews

★★★★★ 5/5

Google

Snellers Twickenham Office is very competent to find qualified tenant for you without any hassle. Their service is great, professional and very efficient. The only point worthy to mention is to fully review contract and propose any questions if any query before sign. Very organized and professional team.

Anne · 10 December 2025

★★★★★ 5/5

Trustpilot

Priya has been absolutely amazing

Priya has been absolutely amazing! She went above and beyond to find my parents their dream property and made sure that we secured it. Her assistance has made the entire process so much easier and stress-free. I highly recommend her to anyone looking to buy a new home. Thank you so much, Pyria! I would recommend her to anyone who is looking to buy a new home. Thank you so much, Priya!

Mrs · 19 September 2023

★★★★★ 5/5

Trustpilot

Support

Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well

Penny · 12 July 2025

★★★★★ 5/5

Google

Snellers were fantastic from the start to the end of the sale of our house. We worked with Aliyah, whose communication was second to none - she always made herself available to talk and was excellent at providing updates. She made what’s normally a stressful time, extremely easy and smooth sailing. Thank you for your everything, we really appreciate it.

Alice · 20 May 2024

★★★★★ 5/5

Trustpilot

We are extremely satisfied with the…

We are extremely satisfied with the help we received from James! He has always been available, reliable, and very supportive throughout the entire process. James greeted us with a smile, gave us great advice, and made the search for a home much easier than we had expected. He is trustworthy, patient, and genuinely committed to finding the best solution for us. We truly appreciate his dedication and can warmly recommend him to others!

Consumer · 4 September 2025

★★★★★ 5/5

Trustpilot

A* Service from Sophie Sheppard at Snellers

We have been looked after by Sophie Sheppard for a few years now and we cannot give a single negative.Sophie has always dealt with any problems very professionally and gets the job done.Sophie is a pleaser to deal with and it is so reassuring we have her as a point of contact.Snellers and ourselves are lucky to have her so thank you Sophie for all your hard work.

Lisa · 21 November 2023

★★★★★ 5/5

Google

We had a wonderful experience with the Snellers team, especially Kristopher. We have broad experience when it comes to Estate agents, but Snellers Twickenham is a completely different league. The industry should learn from them. Considerable, generous, supportive and knowledgeable, with high attention to detail, but understandable and patient. Just "down-to-Earth" agents who think about both sides, not only about the profit. We can't recommend them enough, it was a real pleasure, thank you!

Ela · 20 June 2023

★★★★★ 1/5

Trustpilot

Can't get anything correct

This is a review for the Teddington office. I cannot believe how many emails this company sends out that are incorrect! It is incompetence at the highest level. I would never recommend them as they 100% can't get accounting correct and write emails that are impossible to understand. Not a one off but going on for months.

Nicola · 23 January 2026

★★★★★ 4/5

Trustpilot

Efficiency of staff

We have been dealing with Anna Harrison for approximately 7 years in the capacity of landlord. During this time, we found Anna to be very efficient in dealing with our queries and solving the problems that we encountered. She communicates well and is always proffesional.

Shelley · 28 April 2026

★★★★★ 5/5

Google

Snellers twickenham proved to be helpful and efficient in the sale of my house. The conveyancing company we engaged were poor but snellers did most of the chasing and progressing for me, particularly Aliyah. Most importantly, they achieved a sale above asking price . Recommended.

Ken · 23 December 2024

★★★★★ 5/5

Google

My partner and I recently instructed Snellers Twickenham to sell her house. From initial consultation through to successful completion we were very impressed with their levels of service and professionalism. Kris and his team including Phoebe and Priya were proactive in ensuring our interests were always kept at the forefront. Tamara deserves a special shoutout for her excellent input as we neared the finish line. Highly recommended.

Charlie · 22 November 2023

★★★★★ 5/5

Trustpilot

Very professional service and always be there to help

Snellers has been managing our property for more than 10 years now. They are very professional and always there to help - especially Shaun who has helped us to organise some repairing work for bathroom recently. From getting quotes, booking contractor and checking repairing work, Shaun has made sure that work are done properly and he is always there to help! Keep up the good work!

Mei · 11 December 2023

★★★★★ 1/5

Trustpilot

Snellers is unresponsive

Snellers manages the property that I intended to purchase. I was asked to complete a pet consent form for a fee of 144 GBP. Multiple emails to Pryce at Sellers did not receive a response. Finally, contrary to the terms of the leasehold, I was told no dogs allowed. I asked for a refund of the fee since there was no reason so submit a pet consent form for a dog since dogs were prohibited anyway. No response on refund.

Lynne · 29 May 2025

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, having worked with other agents and agencies in the past, I am pleased to say that working with Snellers and Sophie Sheppard has been such a positive experience. Sophie is easily contactable, always replies in a timely fashion and is hardworking and professional in maintaining an excellent service for all parties involved in the rental. I would be very happy to recommend her services.

RGRG · 3 November 2023

★★★★★ 5/5

Trustpilot

Went to a viewing with Kris and had a…

Went to a viewing with Kris and had a really positive experience. He was approachable, knowledgeable and genuinely seemed interested in helping rather than just trying to make a sale. I had a few questions afterwards and he was really quick to come back to me with answers. Really impressed with the service from Snellers Twickenham.

Lara · 14 September 2026

★★★★★ 5/5

Google

Snellers have been a fantastic estate agent to work with. Martin has been especially brilliant and both he and Chelsea have gone above and beyond to secure good buyers and have supported both us and our buyer to exchange. We are delighted with the work they have done and the communication throughout. For a professional estate agent who knows the market inside out, look no further than Martin at Snellers! Thank you!!

James · 20 June 2023

★★★★★ 5/5

Google

Snellers Lettings have been my letting agents for many years, Kieron Melly being the current manager handling my account. He has lately dealt with some very difficult problems for me concerning a tenancy agreement. I must also commend Agnivesh Foolchand for his professional way of dealing with prospective tenants, and with me as landlord. Agni went the extra mile in his attention in his negotiations between all concerned.

Nancy · 23 September 2023

★★★★★ 1/5

Google

Extremely disappointing experience with this branch in Twickenham. After contracts were signed and deposits were paid upfront, the agreement was suddenly withdrawn because the landlord decided not to proceed due to renovations not being complete making the residence inhabitable. This left my friend, who is 8 months pregnant might I add, in a very difficult position, having to urgently search for alternative accommodation at the last minute. And everyone must know how difficult the rental market is. Even after reaching out to the director and numerous agents, The way the situation was handled showed a real lack of accountability and care. Communication was poor, suitable properties were not properly presented, and our offer was not progressed as expected. It felt like our time and circumstances were not taken seriously at all. They claimed to be "trying to help" but wasted their time even more by showing my friend properties that were completely out of their criteria. Not to mention when discussed with the director he avoided any accountability and blamed it all on the owner. I would strongly advise to avoid this company if possible.

Truly · 16 March 2026

★★★★★ 1/5

Google

Whatever you do, DO NOT USE Snellers Twickenham. Absolute worst service from the Director, Alex to the manager, Jack and agents. They will simply waste your time and cause you so much stress. They have no care for human well being and just want to be paid. After signing a contract and paying all fees 3 months in advance, they breached the contract and told us the landlord no longer wanted to rent and we would need to find another property. At 8 months pregnant I was left desperately searching for a new property. Snellers were absolutely no help and instead continued to waste our time showing us properties outside of our criteria and would not even put our offer through.We then secured the same property through a different agency.

Brooke · 16 March 2026

★★★★★ 5/5

Google

Dominic Murray at Snellers was fantastic to work with. He made the whole process feel smooth and straightforward, picking things up seamlessly. He was always quick to respond and managed to get answers to all of our questions without any hassle. Communication was excellent, and overall, our journey with Snellers was incredibly easy thanks to Dominic’s support and professionalism. Highly recommended! -Paris & Nick

Paris · 4 May 2025

★★★★★ 5/5

Trustpilot

Really great experience with Phoebe at…

Really great experience with Phoebe at Snellers Twickenham. I went to a viewing with her and she was so friendly and helpful without being pushy at all. She knew the property inside out and was happy to answer all my questions, even the slightly ridiculous ones! Really lovely person and a credit to Snellers.

Mia · 14 September 2026

★★★★★ 5/5

Google

Kieron and Kena have always been great to work with. Kieron found me the perfect tenant for the past couple of years and Kena has just sourced me a new tenant - hopefully just as wonderful as the last one! They have always been professional, quick to respond to any queries, and I feel they always offer fair and honest counsel to landlord and tenant. Thank you Kieron and Kena!

Cleo · 20 June 2023

★★★★★ 5/5

Google

We appointed Snellers when selling our property as Chelsea and Martin were very motivated and gave us a feeling of experience and knowledge. We were updated throughout the process and got feedback from viewings, until we finally found a buyer and all went through perfectly. Phoebe was also essential in the process and communicated well with all parties and were always on top of everything. Overall a very smooth experience.

Jennie · 20 June 2023

★★★★★ 5/5

Google

Would like to say a big thank you to Snellers for making the start of a new tenancy as painless as possible. Molly was kind enough to organise my initial viewing and oversaw the process right up to the day I got the keys. She was conscientious and responsive from the get-go; any questions I had were answered quickly and nothing was too much trouble. It was probably the smoothest process I've experienced with a letting agent, so thank you Molly and all the best to you all at the Twickenham office!PositiveResponsiveness, Professionalism

Andy · 20 June 2022