Snellers Twickenham reviews

★★★★★ 1/5

Trustpilot

Avoid Twickenham Snellers at all costs

Avoid Twickenham Snellers at all costs. We’re currently going through an end of tenancy dispute after only renting for 3 months. We had to end the tenancy early due to mould in the bedroom which was making us ill. We had spent a month sleeping in the lounge and they had no interest in sorting the mould, even though their expert said it was the worst he had seen and the wall needs rebuilding, they even had the cheek of saying that it will likely be an issue for the next tenant by Kieron. They don’t care at all about people! From day one it was a disaster. We turned up to a very dirty flat, storage cupboard full of boxes and many other items leftover from the previous tenant. We couldn’t move our own items in until a WEEK later than planned and I was called difficult by Kieron for insisting that the 20 large boxes be moved sooner and asked if some of the old furniture could be moved out. We were told we had the option of fully furnished or not but we had no idea what would stay and they had no idea as the previous tenant had vanished. Eventually we had no choice but to move in without the storage space which was really difficult. The inventory report for check-in, once we finally received it, listed the words grubby, dirty, dusty, scratches, mould, well over a hundred times and we sent numerous emails asking for things to be fixed, despite the flat being dirty upon our arrival they are now trying to take over £200 for a professional clean from us! We had no keys for our mailbox for weeks, they didn’t help us to sort this out at all, there happened to be a handyman in the building helping with a general issue who helped us out. We had to buy our own key to gain access to do a meter reading and we also had to get a extra front door keys made for ourselves and the agency as they only had one set. The curtains had mould on them, there was so much dust behind the radiators it was disgusting and we spent hours cleaning the walls which were covered in grime and marks plus scraping black grime off around the oven. Once the storage boxes were removed that then revealed a mouldy carpet and pipes and dirty walls which we scrubbed ourselves. As well as trying to get us to pay them for a professional clean they are also now trying to claim that we owe them£25 toward a cracked tile which is shown in the check in report, £25 for a loose kickboard..which was already loose when we arrived, £25 for scratches on the floor which is covered in marks which is mentioned in the check in, £25 for a greasy door when we moved in there was thick grease everywhere. It’s clear that they keep any money they take from tenants for processional cleans for themselves and do not pass the benefits of a clean on to the tenant. It was the worst 3 months of renting in London I’ve ever had after ten years with no experience like this before. They released us from the tenancy early with two months notice but due to sleeping in the living room to avoid the mould and them clearly having no interest in resolving the issue while we were there, we had no choice but to move out early. We’ve been out of the flat for over two months now and it feels like the nightmare with this company continues as they are dragging us into a tenancy dispute for the clean and ridiculous items they’re charging us for. The biggest regret was not turning around on day one and getting out of the tenancy then but as they well know it’s incredibly difficult to find a place to live and with a short turn around so we were stuck with this dirty mouldy flat! If you listen to one review let it be this one, Snellers are fraudulent liars, they will knowingly lie about damage and cleaning to take every penny they can from you and if you have the audacity to challenge them they will blame you and drain every ounce of spirit out of you by passing you around various staff who tell one conflicting lie after the other, to the extent that when Kieron was chasing us for a bill we had already paid I asked about the deposit return and the response was ‘not my problem’. An absolutely soulless company.

Jo · 1 July 2023

★★★★★ 5/5

Trustpilot

Great Staff

Snellers have been managing property for us for many years now, and in the last few, we've been blessed to have Sophie Sheppard taking care of things for us. Sophie is knowledgeable, has great communication skills and is always quick to respond to any queries we have. We live overseas part of the year, but are more than happy to have our property (and tenants!) in her capable hands when we are away.

Angela · 18 December 2023

★★★★★ 5/5

Google

A quick note to say thanks to Chelsea and Aliyah for all the support with the successful sale of our property. From the initial marketing, through to viewings, and then the final push to get it over the line, I really appreciated all your clear and prompt communication, quick reactions, and patience in explaining things to me. You guys, along with Martin and Phoebe, really felt like a team who pulled together to make it all very easy, particularly considering the slightly pressurised economic climate. Will definitely be coming back to you in the future.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 20 June 2023

★★★★★ 5/5

Google

I was really impressed by Katie Fairchild’s particular attention to my situation by using WhatsApp to send me video of the rental flat and subsequent communications as I was living abroad and needed to rent a place before our arrival in UK. Although I failed to rent the flat, Katie explained the reason so that I could understand the rental market. She continued to send her regards and asked how my search was doing despite she had no suitable flats for which care I was truly grateful. I plan to look her up after my arrival for future housing need. Thanks thanks Katie.

YW · 20 June 2023

★★★★★ 5/5

Google

Working with Martin English has been an absolute joy, something which is rare in this process as it can be quite stressful at times. However, Martin breaks the mould, he's genuine, friendly and ever the professional. He does a fantastic job of bridging the gap between buyer and seller to make sure everyone is on the same team with a common goal. Martin was very responsive, giving clear and timely updates. The next steps were clear so I was always aware of what stage we were at and not left wondering. Martin was a huge help and we couldn't have done this without him. Our enormous gratitude and thanks to Martin.

Beth · 20 June 2023

★★★★★ 5/5

Google

Martin English supported us with a recent house purchase and we were really happy with the service we received. Martin was so responsive and answered all of our questions quickly. He also helped navigate between all of the different stakeholders involved which saved us a lot of time and stress! Buying and selling are always a stressful process but Martin certainly reduced that for us - just having a friendly, helpful person at the other end of the phone made a massive difference. Great service!

Natasha · 20 June 2023

★★★★★ 5/5

Google

Martin English has been fantastic throughout the process. I have found him to be nothing but supportive and helpful. Nothing is too much for Martin. Unlike some other estate agents, Snellers are very proactive. They don't simply rely on social media to sell your property, but actively contact potential buyers. They provide a very personal service and steer you through, what can be a dauting process. I would highly recommend this estate agent and have already recommended it to a friend. Thank you Martin and the Snellers team. Claire

Hamyhd23 · 20 June 2023

★★★★★ 5/5

Google

Martin English - An exceptional service from Martin, and I mean first class. From selling my property within 10 days, to sourcing me the perfect property to buy. It was refreshing to work with Martin, he listened to my specific requirements re size, cost, location and suitability and found the perfect house - No time wasting sending me irrelevant houses that don't match. I highly recommend Martin, and wouldn't use anyone else in the future. If you want a professional, personable and highly accurate service, Martin is your man

Tim · 20 June 2023

★★★★★ 5/5

Google

The Snellers team at Twickenham provided an excellent service. After having my house with another agent who failed to secure a sale causing us to lose our dream home, Snellers stepped in and saved the day in the most professional fashion. They were with us every step of the way including tips on how to dress our home to achieve maximum interest. They enabled us to secure a buyer almost immediately with the minimum fuss. I cannot praise the team highly enough with special thanks to Chelsea who personally went above and beyond to ease our stress. Would recommend in a heartbeat genuinely wish I could give more than five stars.

Gill · 20 June 2023

★★★★★ 5/5

Google

The team at this branch are very friendly and super helpful. Martin in particular took very good care of me, he knew exactly what I wanted and didn't faff about. Though I didn't hear from him for a while, when he called unexpectedly about a new property he was spot on in saying he thinks he found me my dream house! He's been supportive and informative. It's so nice having someone who is so honest and upfront. Sharing this journey with him has been really wonderful, he's good at his job, he's been excited with us and I feel he genuinely cares. Thank you so much to Martin and the team!

E · 20 June 2023

★★★★★ 5/5

Google

We had a wonderful experience with Snellers team, particularly Claudia and Phoebe, for our sale transaction recently. This transaction was made very difficult by the buyers solicitor who was unresponsive for weeks on end. A large part of the success is down to the perseverance and patience shown by Claudia and Phoebe who chased all involved almost on a daily basis and kept us informed. They were always available when contacted, always polite and understanding and always came back with an update when they could. Thank you very much!

Rahul · 20 June 2023

★★★★★ 5/5

Google

We saw a property with Martin just before Christmas, and he helped us agree an offer right after the holidays. We are very happy with the interaction so far. Martin is very professional, communicates very clearly around the process and next steps and keeps us up to date on all developments. His efficiency ensured that we can get the legal process moving in just a few days. We are now looking forward to a smooth transaction and a new home. Thanks Martin!

Tsvetelina · 20 June 2023

★★★★★ 5/5

Google

We cannot recommend Martin and the team at Snellers highly enough. Having been on the market with another agent with limited success Martin secured us multiple offers within a couple of weeks, at a quiet time of year in the run up to Christmas. Martin has been a pleasure to deal with, keeping us informed of progress at each step of the process. He is enthusiastic, professional and has great knowledge of the area and the market. Thank you Martin and all at Snellers Twickenham.

Marie · 20 June 2023

★★★★★ 5/5

Google

Snellers acted as agent for both the sale of our current home, as well as on the home we are currently under offer on. The whole team, especially Martin, Phoebe, and Kris, have been nothing short of AMAZING. They must have put in hours on the phone, as we had a TON of viewings on our own home. Lots of offers came in, and they found us the best possible buyer for our home. They also were terrific in helping us when making an offer on our onward purchase. We had put our property on the market a couple of years ago with a competitor. The comparison is night and day. Snellers put in the time, and the outcome was much better with them. Would recommend Snellers to anyone. They're absolutely fantastic. Thanks guys!

K · 20 June 2023

★★★★★ 5/5

Google

Selling your family home is never an easy thing to do and can require a sensitive approach. I felt reassured with Snellers track record/approach, and even more assured when Martin took the reins of our house sale. Communication was excellent throughout and knew where I was every step of the way and felt very reassured. My experience with Snellers Twickenham, Martin and team was excellent. I would also like to thank Claudia Bedenko who also worked extremely hard towards the end of the sale. The only time I had any issues was with the recommended Conveyancer. Best advice I can give is to go with your own trusted solicitor to make for a smoother service. All in all we got the got the price we wanted for the house which for us was crucial to pay for our mother's care needs in her new home.

Edward · 20 June 2023

★★★★★ 5/5

Google

Couldn’t be happier with our experience with Snellers from start to finish. Martin was exceptional, getting us an offer above what we were expecting within the first week of us instructing him as our estate agent, before the listing was even put online. He clearly knew his client base really well and knew exactly who’d be right for our flat. Once we’d got through to the legal part of the sale involving the solicitors, Claudia took over and was equally as exceptional. She was thorough, persistent and seemed to already know and have a great rapport with all solicitors (we went through a few) which allowed things to get moving a lot more quickly than I’d experienced before. We had a tight deadline to sell too and she helped get us over the line in time. 5 stars for both Martin and Claudia. To top it all off, their fees were probably the best in the area for the service they were offering. Highly recommended all round.

Jack · 20 June 2023

★★★★★ 1/5

Trustpilot

Do not trust this agency

Do not trust this agency. Their reviews are fake, and they force you to write a review. Fake ads, and pretty much useless. Last time I rang at the office, they told me to speak to landlord. It is not going to solve the neighbourhood issues in the flat. Point is the place was advertised with a bed and QUIET! It is just a mental place. Sarah Tranter is also a lying robot - she does not reply to her emails same as her colleagues.

Katie · 19 May 2023

★★★★★ 5/5

Trustpilot

Friendly and Effective

Kelly was excellent in helping us sort our broken washer. We quickly had an engineer come round to look at it, and a replacement sorted very efficiently. She kept in contact throughout and made sure we were informed at every step

Rob · 28 April 2025

★★★★★ 5/5

Google

I was looking for a property to rent and working with Agnivesh at Snellers Twickenham was a fantastic experience! From the start, he listened attentively to my needs and found the perfect property. His professionalism, communication, and negotiation skills were top-notch, making the renting process smooth and enjoyable. I highly recommend Agnivesh for anyone seeking a letting consultant. Thank you for your outstanding service

Amir · 20 May 2024

★★★★★ 5/5

Google

Hello, I would just like to take this opportunity to mention how impressed I was, with the 7 viewings that I was shown on Tuesday evening by Aliyah Williams. She was very pleasant, courteous and knowledgeable about each and every property. Answering any question that I had with great clarity, honesty and professionalism and I am sure is a great asset to your team. Thanks Paul Lewis

Paul · 21 March 2024

★★★★★ 5/5

Google

My husband and I initially contacted snellers for another property but when speaking to Aliyah she immediately pointed us in the direction of other properties. We recently purchased one of these properties and Aliyah was fantastic at getting In touch with us on all matters and incredibly easy to get in touch with should we have any questions. The purchase of the properties went very smoothly and we couldn’t have asked for better. Thank you Aliyah and snellers.

Libby · 20 June 2023

★★★★★ 5/5

Google

Great agents, special thanks to Martin for leading the sales process and Claudia to follow up and close the sale. I am impressed by the way my sale was handled. Would recommend Snellers to anyone who are looking to sell their property, true professionals in their field ! Start to finish my sale took less than two months, it was smooth. Can't give more than 5 stars, if I can I would have ! Well done team.

Madhan · 20 June 2023

★★★★★ 5/5

Google

I recently had the pleasure of viewing a property in Twickenham with Agnivesh from Snellers Twickenham. He was very professional, friendly, he has a fine eye for details and was helpful throughout the process. I highly recommend Agnivesh to anyone looking for a property in Twickenham. He was a pleasure to work with and made the viewing experience enjoyable and stress-free.

Olivia · 12 June 2024

★★★★★ 5/5

Google

We felt lucky being looked after by Agnivesh! True gem in this business, aware of tenants needs and sincere approach to commitments. Agnivesh is the type of asset you want training and growing the rest of your force in any company. Thanks a lot for the help and best of luck

Roberto · 2 November 2024