Trusted Agent profile
★★★★★
960 reviews across 2 platforms
64 Heath Road, Twickenham TW1 4BX
Snellers's Twickenham office at 64 Heath Road is rated 4.7 out of 5 across 960 reviews on two platforms, including 639 Google reviews rated 4.8. The 321 Trustpilot count is for the whole business. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Snellers. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent good company to let with
Excellent good company to let with. Very reliable and efficient. Always easy to get hold of which is rare
Dear Edward, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat customer service
Great customer service! Isabella Murton is very professional and I fully recommend her!
5/5
GoogleSnellers very kindly let us come out of the rain after a road traffic accident to get help from the paramedics. Thank you.
Dear Adam, I'm really sorry to hear that you had an accident recently and do hope that you are all well. That's really kind of you to leave this review for the team and they will be touched that you have taken the time to do so given the circumstances. I will make sure that this is passed on them. Thank you again and we will you well. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleCourtney helped us find the perfect rental property. Her customer service was fantastic and nothing too little was ever a problem. Thankyou Courtney for all your help
Dear Charlie, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGreat help
Thank you Mr. Marcos Arellano for your professional and kind help. Precise, quick and up-to-date, we are grateful.
Dear Eszter, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleVery happy with Keiran and the rest of the Snellers lettings team. I viewed three properties with them today and they found me the perfect flat. Thank you guys
Dear Jess, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThe best estate agent in the area. In particular the service your agent Jaye offered was above and beyond. Will definetly be buying through Snellers next time I buy.
Dear Megan, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleSnellers were amazing, they managed to get us a great offer and the sale went through in a month! Thanks especially to Andy, he was so knowledgeable and helpful.
Dear Sam, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
2/5
TrustpilotDisappointing
A supposedly easy house sale made difficult by the complete lack of communications from Aaron, after having signed agency agreement, and then Charlie who was meant to manage the process.Required continuous work and effort on our part, until the closing when suddenly regular contact resumed. Must have been the sight of a big commission fee…
5/5
GoogleExcellent service from Kieron, who dealt with some quite complicated issues around our rental extremely swiftly and competently. Very pleased.PositiveResponsiveness, Professionalism, Value
Dear Clare. Thank you for sharing your kind words about Kieron. Your comments are much appreciated by the Twickenham team. Kind regards Sarah Tranter, Customer Relations Team
5/5
GoogleSo far great experience with Snellers, in particular, Sophie, who was very receptive to what we were looking for in a property.
Dear Charlotte, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe have recently experienced professional service from Zach at Snellers. Any follow up was completed in a timely manner. Highly recommend.PositiveResponsiveness, Professionalism
Dear Dyanne, Thank you for your great review regarding our Twickenham office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team
4/5
TrustpilotHonest support
I viewed a studio flat and Marcos provided me with honest support and information. thanks for that.
Dear Mehrdad, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers have made buying our first home a pleasure. James wildsmith has led us through the process, whilst keeping us well informed on each step of our journey.
Dear Steven, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe have only had fantastic service from Charlie at Snellers. Professional and always at the end of the phone. Highly recommend.
Dear Crusoe, We are delighted that you took the time to leave such a fantastic review which the Twickenham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery professional and knowledgeable team working in the Twickenham office. Sophie showed us around a few properties and was very helpful.
Dear Chris, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
4/5
TrustpilotBella Murton is very responsive
Bella Murton is very responsive, kind, and easy to work with.
5/5
GoogleRented an apartment through snellers . Dealt with kieron melly. Everything ran smoothly he was very helpful and nothin was a problem.would reccomend to anyone.
Dear Antonela, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleA very positive approach to customers that takes the time to find out what is needed and meet their needs.Looking forward to doing more in the future
Dear Iain, Thank you for taking the time to write a review about the great service you received from our Twickenham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe just moved into a property on Church Street and we love it. Thank you the the whole team and Kieron who helped us through the process.
Dear Jesica, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery smooth process securing our flat. We found Kieron very helpful; he was easy to contact and quick to respond.
Dear Natasha, Thank you for taking the time to leave such great feedback regarding your experience with Kieron and our Twickenham office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery professional and responsive agents. Molly has done an amazing job in helping us finding the perfect home.PositiveResponsiveness, Professionalism
Dear Alexandru, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleHad a very positive experience in buying with Snellers most excellent negotiating skills from Charlie Green and and his manager Aron Would highly recommend
Dear Helena, Thank you for your review regarding your experience with our Helena Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotMatt is personable
Matt is personable, professional and engaging. A credit to Snellers!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Snellers's Twickenham office has 960 reviews across two platforms: 639 on Google, 321 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Snellers is rated 4.7 out of 5 across all 960 reviews, and 4.8 out of 5 on Google from 639 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
Snellers, 64 Heath Road, Twickenham TW1 4BX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.