Trusted Agent profile · Twickenham
★★★★★
960 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 960 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Snellers buying our new home. Chelsea McCabe assisted us and was responsive and helpful and the purchase has gone very smoothly.PositiveResponsiveness, Professionalism
Dear Peter, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotSophie Sheppard
Sophie SheppardProfessional and knowledgeable
Dear Sophie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMolly and Kieron and the Snellers team are wonderful. They have provided brilliant customer service and support. Wouldn’t hesitate to recommend!
Dear Amanda, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Twickenham office. Kind regards Sarah Tranter Customer Relations Team
5/5
TrustpilotSnellers is an easy to reach company…
Snellers is an easy to reach company with great and helpful stuff, Special thanks to Kristie Barker.
5/5
GoogleAll the professional and dedicated, hard working team at Snellers, Twickenham, have given me excellent service during my recent sale -a great Company to deal with. -
Dear Sandra, What a lovely review you have given regarding our Twickenham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs a first time Landlady, I had brilliant service from Snellers. They were so friendly and responsive and found me tenants immediately! Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anjali, I was delighted to read the comments in relation to our Twickenham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleChelsea and the Snellers team have been very helpful and reassuring throughout our sale and purchase process. Good communication and personable approach at every stepPositiveResponsiveness, Quality, Professionalism
Dear Gareth, Thank you for taking the time to leave a review regarding your experience with Chelsea in our Twickenham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards Sarah Tranter, Customer Relations Team
5/5
GoogleThis was headed to being the most painful sale experience of all time, only made a lot less painful by the tenacity and professionalism of the TW1 team, well done each
Dear Charles, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleJust had some viewings with Charlie, who was so helpful and friendly. I couldn't recommend this estate agents enough! really efficient, which has left me confident about finding my prefect home.
Dear Natalia, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleKieron Melly has done a great job for me. He is always responsive and carries out the job professionally. I am happy for his advice and enthusiasm in his work. Ali
Dear Ali, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotExcellent service
Excellent service. Bella went above and beyond to help us. Thank you Bella for all your efforts!
5/5
GoogleI called Snellers for some information about the rental market and ended up speaking with Kieron who was very helpful, informative and patient throughout the call.
Dear Johnny, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GooglePretty much started this process this week! Tilly did a amazing job of helping me. Made it super easy and quick! Thank you!!! 10/10 would recommend!!!PositiveProfessionalism
Dear Jade, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
1/5
GoogleIts very bad experience dnt go this agency After your deposit money asking Like begging money is not come back Ywo much luying renting department
5/5
TrustpilotProffessional and Customer Focused
Matt is professional and customer focused. Was an absolute pleasure having him as our Property Manager
5/5
TrustpilotWas super helpful and speedy with any…
Was super helpful and speedy with any questions we had! Would highly recommend to others who is finding a new property.
Dear Nick, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service from Snellers - professional, great communication, client focused, positive attitude, very keen to succeed. Good team work as well. Highly recommend them. Thank you Snellers Twickenham and Kieron in particular.
Dear Galina, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleZach Povey did an excellent job to help us find our new property with such professional and friendly approach. Great service! Thank you very much!
Dear Ozgu, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotBella Murton has been great
Bella Murton has been great. Timely responses and follow up to all questions. Thank you.
5/5
GoogleThank you for being so helpful when I called today Phoebe Fossett. Really efficient and professional.PositiveResponsiveness, Quality, Professionalism
Dear Helen, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMolly & Kieran have been amazing in helping me rent out my flat. I cannot recommend them enough
Dear Ashleigh, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAlways impressed with the service from Twickenham Snellers. Chelsea McCabe, in particular is highly professional and always on hand to help with any query.
Dear Sophie, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleI have just found my house with snellers, they couldn't have been more helpful. Charlie took me on all my viewings and was very professional. Really would recommend
Dear Oliver, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotStress free letting and maintenance
Since I took over a number of properties and ask Snellers to fully manage I cannot overstate how smoothly things have been run, most importantly the level of prompt communication as well as very pleasant and professional manner. Bella Murton in particular has been very enthusiastic to ensure that service has been to the standards I have grown to expect from Snellers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Snellers's Twickenham office has 960 reviews across two platforms: 639 on Google, 321 on Trustpilot (across the whole business).
Snellers Twickenham is rated 4.7 out of 5 across all 960 reviews, and 4.8 out of 5 on Google from 639 reviews.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
Snellers Twickenham, 64 Heath Road, Twickenham, TW1 4BX.
