Trusted Agent profile · Twickenham
★★★★★
959 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleBethany at Snellers was very helpful to get my request to get repairs done with my landlord. Great service.
Dear Stefan, Thank you for your great 5 star review, and mentioning your experience with Bethany in our Twickenham office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI would like to thank you for Sophie…
I would like to thank you for Sophie Sheppard‘s interest and smiling face.
Dear Esra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally great viewing experience. Thanks!
Dear Mary, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery professional and friendly staff. Dan has an awesome sales team. They marketed our house for sales. Achieved an amazing priced, we we're delighted! From start to finish they offered a fantastic service and I would not hesitate to recommend them to anyone.
Dear Duncan, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotSophie Sheppard - great service
Excellent, responsive service from Sophie. Makes renting my property stress free.Dave Tozer
Dear Dave, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were looking for a rental in the summer time, unfortunately due to work commitments we ended up having to look elsewhere however Kieron in lettings was incredible, very friendly and professional we will certainly deal with him in the future.
Dear Sir/Madam, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleJaye really helped me and my husband with our property search, she listened to all our requirements and found us a gorgeous flat just on the border of Hounslow - Could not have asked for more - Snellers were great. Shlomo
Dear Shlomo, We appreciate you taking the time to submit your review regarding the service you received from our Twickenham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI had a particulary rocky start when I started working with Snellers from a property management perspective. Then I met Anna Harrison. She is excellent, detailed, conscientious and goes that extra mile. She completley turned it around for me. A gem.
Dear Joanna, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenahm Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotSophie Sheppard provides great service
Sophie Sheppard provides great service: she is friendly, professional and responsive.
Dear Ewa, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChelse helped us with a sale of a probate for a dear friend of ours. They received 3 offers the first weekend and an asking price offer. Would highly recommend. J. Fornalik.PositiveResponsiveness, Quality, Professionalism
Dear Justyna, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you in the future. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe've had a great experience with Snellors Twickenham. Harry managed to find us a lovely house after many months of searching and has been very responsive and helpful throughout. Would definitely recommend.PositiveResponsiveness, Quality
Dear Rachel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella Murton is truly a credit to…
Isabella Murton is truly a credit to the company. She is always really helpful and efficient, and nothing is too much trouble. Excellent service!
1/5
TrustpilotDreadful
Dreadful! It is the second time I am dealing with Snellers and after the first awful experience I decided to give it another chance and until now was going great. But without surprise the monster is awake again. When you try to go around anything to get more money from tenants, it is disgraceful and dishonest. Shame on you! (Teddington and Hampton hill).
5/5
GoogleThe Twickenham office have been very helpful in arranging viewing appointments. We had a full afternoon looking at a cross section of property in our price range. They were professional and well informed and have been supportive in follow up.
Dear Andrew, Thank you for taking the time to write a review about the great service you received from our Twickenham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleA have had the pleasure to meet James and Sonia during our process of buying a house. I found them highly professional. Even if our offer was rejected, it was nice to find an agency that is trustable and helpful.
Dear Ana, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
4/5
TrustpilotSophie and Faisal offered very prompt…
Sophie and Faisal offered very prompt and helpful advice 😀
Dear Joanna, Thank you for taking the time to leave a lovely review regarding Sophie and Faisal. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent follow-up from Holly at…
Excellent follow-up from Holly at Snellers to get issues sorted. Thank you.
Dear Brad, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFound the team to be very helpful and professional. I found Charlie to be particularly helpful as he was always available for any questions that I had and helped make the process stress-free.
Dear Daniel, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleMolly-Jo was great. She has been very helpful and kept in touch while we were looking for a house to rent. She’s also been very friendly and professional. Thanks, Molly!PositiveResponsiveness, Quality, Professionalism, Value
Dear Anna, Thank you for taking the time to leave a review regarding your experience with Molly-Jo in our Twickenham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe've had a lovely experience with Snellers. Not only welcomed warmly but our needs were accomplished soon after we've expressed them. I would like to thank especially to Kieran for all his pacience and professionals. All the best for the future!
Dear Cr3atzza Ctz, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
4/5
TrustpilotHelped us find the ideal place
Marcos helped us find the ideal place. We‘ve been looking for quite a while and Snellers really took our comments on what we are looking for on board.
Dear Carolin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua Evans at the Twickenham branch was so friendly, understanding and he recognised the importance of meeting my requirements. I wish all agents were like him!
Dear Davinder, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard always responds quickly…
Sophie Sheppard always responds quickly and efficiently - great service.
Dear Martin, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie is a very knowledgable and …
Sophie is a very knowledgable and personable agent, who effectively managed our needs with that of the seller.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Snellers's Twickenham office has 959 reviews across two platforms: 639 on Google, 320 on Trustpilot (across the whole business).
Snellers Twickenham is rated 4.7 out of 5 across all 959 reviews, and 4.8 out of 5 on Google from 639 reviews.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
Snellers Twickenham, 64 Heath Road, Twickenham, TW1 4BX.
