Trusted Agent profile · Twickenham
★★★★★
959 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
TrustpilotSnellers have been great to work with
Snellers have been great to work with. Their property management team, including Sophie Sheppard, always works to sort any issues promptly.
Dear Justin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs a buyer, it was been a pleasure to work with Chelsea. She's a genuine and experienced professional who not only understands the processes but also the people involved. With Chelsea's help it resulted in a quick and painless process.... many thanks!PositiveQuality, Professionalism
Dear Neal, Thank you for taking the time in providing such lovely comments about Chelsea in our Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI have had the pleasure of working with Chelsea to help me find my new home. She couldn't have been more helpful, courteous, and hard working, making this process as easy as possible. Would highly recommend her to anyone looking to purchase a house in the area.
Dear Chris, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleHad such a lovely experience at Snellers with Molly, she was so attentive always went out her way, very reliable and easily contactable for any questions.
Dear Ellie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service!
Very pleased with the service of Sophie Sheppard!Always kind, helpful and sorting issues related to the property I rent!
Dear Fontini, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA nice, quick and easy move! Once we found the house, all of the viewings and paper work got sorted out in about 2 weeks. Super friendly people and very good at responding to your emails!
Dear Laura, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFew months ago we found a property in…
Few months ago we found a property in Twickenham through Snellers. For the past three - four weeks there were a number of isues that needed to be addressed. We called Charlotte Nugent who is the Property Manger looking after our property.All issues that we brought to her attention were attended straight away and fixed within very short period of time. For the past 10 years we have been dealing with several Property Agents and Charlotte proved to be one of the most reliable and professional people that we have ever met. We are very pleased to have her as our Property Manager and Snellers as our Estate Agents .Highly recommended. Angel & Veselina
5/5
GoogleSnellers Twickenham have been exemplary and professional in dealing with my house sale. They were extremely fast to prepare and secured good offers with great speed. The staff behind the scenes have also been excellent in helping move the conveyancing process along.
Dear Rajat, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSo far so good! This was the first time that my partner and I rented an apartment. Kieron, Richard and Sam have been extremely helpful fromthe beginning. All paperwork and admin was done on time . We are happy with the decision we made. Great service and they look reliable.
Dear Alejandra, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleKnowledgable team, good communication, helpful people like Phoebe and her colleagues. Highly recommended!
Dear Micky, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotTenant review
Sophie has always been easy to contact and she’s always ready to answer queries and follow up on issues.
Dear Josefina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recently rented a 3 bedroom house through Snellers in Twickenham. From the viewing which was conducted by Molly, to the the communication in the office from Kieron and Zach. The whole process was conducted in a totally professional manner!PositiveProfessionalism
Dear David, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleFabulous service from Tilly. Professional and always positive and friendly, almost immediate responses and also honest responses which is important. Kept me up to date throughout the whole process and we managed to turn things around in record time! Whole heartedly recommend!PositiveResponsiveness, Quality, Professionalism
Dear Clare, Thank you for taking the time in providing such lovely comments about Tilly in our Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleWe’ve only recently started looking in Twickenham, so it’s been helpful speaking to Sophie who has taken the time to listen to what we’re looking for. We’ve always been able to reach her as well. Service ha been good.PositiveResponsiveness, Professionalism
Dear Rob, We are delighted that you took the time to leave such a fantastic review which the Twickenham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleFrom start to finish our experience with Snellers was excellent. Zach and the rest of the staff were extremely quick and helpful with setting up our initial viewing and continued to be supportive throughout the application and referencing process.PositiveResponsiveness, Professionalism
Dear Paul, We are delighted that you took the time to leave such a fantastic review which the Twickenham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotWe have received always very kind and…
We have received always very kind and attentive service, especially Bella Murton is an exceptional lady , feeling us very comfortable encouraging to ask questions and always replies in details.
5/5
TrustpilotGreat Service
Amazing service from Bethany and the wider team. So responsive and efficient! My property is in safe hands.
Dear Alex, Thank you for your kind comments regarding Bethany and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was looking for a place to rent after nine years in the same place and within weeks i am moving in to a new place. The staff managed my expectations very well and are very friendly and helpful. It has been easier than i thought.
Dear Tony, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWonderful service . Excellent and professional staff . Our best experience regarding property searching . Especially the Twickenham staff ( kiren) . Highly recommended. From past ten years used so many agencies for letting but out of all snellers are the best 10 on 10 .
Dear Amna, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRecently bought a property through Snellers. The whole experience was great and made a potentially difficult process quite effortless. Execptional service from the entire team. Our agent Charles did a great job especially in communicating with all parties and always provided a prompt response. Highly recommended!
Dear Dav, Thank you for taking the time to write a review about the great service you received from our Twickenham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotHappy tenant
I have recently rented a property through Snellers. Their communication was prompt & friendly and they worked hard to secure the right deal for both me and the landlord.It was a pleasure working with Ayca, Amy & Lucy.
Dear Kirsty, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Teddington office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleRecently used Aaron & his team in my move from Twickenham to Hampton. Faultless service managing expectations from the off and the most importantly delivering and exceeding the results he promised. Would certainly recommend the team at Snellers Twickenham.
Dear Ffion, I was delighted to read the comments and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleJust rented a house through Snellers. Having been messed about by other Estate Agents, I was amazed at how efficiently everything was completed. Courtney got everything done for us as quickly as possible, with no hassle. Will definitely be using these guys again.
Dear Brooke, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotI want to praise Sophie Sheppard for…
I want to praise Sophie Sheppard for looking after us. She is extremely professional and friendly.
Dear Enrico, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
