Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMartin English and Chelsea McCabe have gone above and beyond the call of duty to get us to exchange. They have both worked incredibly hard throughout the process which has been very complex. Many thanks.
Emily · 20 June 2023
Agent replied · 19 June 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJosh and his Manager worked hard to secure our recent let which was a little complex! Excellent communication and always there to answer questions and help us navigate the process. Thank you, and we recommend.
Becky · 20 June 2023
Agent replied · 19 June 2024
Dear Becky, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Twickenham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotService
Sophie Sheppard, has been very efficient with her replies and communication with our landlord. She has been able to come up with solutions very quickly and effectively. Very happy overall!
Cerys · 26 October 2023
Agent replied · 15 June 2024
Dear Cerys, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJust a note to say that I very much appreciated Sophie's youthful exuberance in taking down my property search details and am thoroughly looking forward to looking at some properties with her imminently. She was an utter delight to discuss my new property needs on a grey February Lockdown Monday Afternoon!
Tiggy · 20 June 2021
Agent replied · 19 June 2024
Dear Tiggy, I was delighted to read the comments in relation to our Twickenham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI recently used Snellers to find a place to rent with my friends in the Twickenham area and I could not speak higher of them.
Our estate agent, Courtney, was fantastic and went out of her way to find us the right property.
I would highly recommend them to anybody looking to rent or buy.
Ash · 20 June 2020
Agent replied · 19 June 2024
Dear Ash, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWow, such a good estate agents. And this blonde girl Courtney, she was incredible.. I was nervous to rent the first time but once I got speaking to her wow.. it was so fluid. Wherever you are Courtney, thank you thank you so much; me and my 6 kids are very happy in this accommodation.
Anesu · 20 June 2020
Agent replied · 19 June 2024
Dear Anesu, Thank you for taking the time to write a review about the great service you received from our Twickenham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotRectified our issues promptly
Foysol sorted out issues for our new tenancy,Kept us up to date the whole time.For the team I believe nothing is too much trouble.Thank you so much!
Kevin · 7 December 2023
Agent replied · 15 June 2024
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotSellers? No Thanks
This review is for people considering using Snellers to manage their property. I live in a block where one of the flats is managed by Snellers. It's shocking how the property has ended up. Without going into details, I can confirm they're not effective property managers.
N · 24 February 2022
Agent replied · 15 June 2024
I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGood performance all round !
Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.
Monica · 23 November 2023
Agent replied · 15 June 2024
Dear Monica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently purchased a property through Martin at Snellers in Twickenham for a client. He was extremely knowledgable, worked hard to push the deal through but more importantly listened which is rare nowadays
Property · 20 June 2023
Agent replied · 19 June 2024
Thank you for taking the time to leave a wonderful 5 star Google review. Martin will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient
Shaun and Jessica had managed to find us tenants for our property very quickly and the whole process went smoothly. The property is being managed very well.
Trevor · 19 November 2023
Agent replied · 15 June 2024
Dear Trevor, Thank you for taking the time to leave a lovely review regarding Shaun and Jessica. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotIsabella Murton
Isabella Murton is our property manager. She is very responsive, professional and co-operative. Is it also very easy to reach out to her and she gets stuff done very quickly!We are happy to have her as our property manager.
Anas · 11 October 2019
★★★★★ 5/5
GoogleA thoroughly fantastic experience with Chelsea at Twickenham Snellers. She was helpful and professional throughout. A pleasure to deal with all round, and really went out of her way to line up a number of viewings according to our busy and awkward schedule. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
C · 25 August 2021
Agent replied · 19 June 2024
Dear Sir/Madam, Thank you for your kind words regarding our Twickenham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI had a very helpful phone call with Phoebe, she was amazing and answered all questions I had! Definitely would recommend her to anyone else in the same boat as me…thanks again!
Yasmin · 20 June 2023
Agent replied · 19 June 2024
Dear Yasmin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleKieron Melly was brilliant - I recommend Snellers Twickenham
Sam · 21 June 2018
Agent replied · 19 June 2024
Dear Sam, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
Trustpilotquotes
Sophie arranged various quotes from constructors in order to find a reasonable price in order to complete all the works that should be done in my flat.
Mary · 12 October 2023
Agent replied · 15 June 2024
Dear Mary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent agents and property managers! We rented a property through Snellers for 2 years and had excellent service throughout. Their property management team were really quick sorting out any issues and good communicators.They were also very flexible when it came to the end of our tenancy. Thank you
Emma · 20 June 2021
Agent replied · 19 June 2024
Dear Emma, Thank you so much for the fantastic feedback, the team at Twickenham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleMy mum was very nervous to put her property on the market after 40 years, however the twickenham team have been brilliant. They are knowledgable about the area, have fantastic customer service and and have done everything we expected of a well known, and recommended estate agent. Fantastic sales team, would recommend in a heart beat.
J · 21 June 2018
Agent replied · 19 June 2024
Dear Jacqueline, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleMolly-Jo and Kieron helped find us a home. The overall experience was very positive. Molly-Jo and Kieron have excellent teamwork, constant communication and fast responses. They worked tirelessly to help us find the right location, and I would highly recommend them.PositiveProfessionalism
David · 20 June 2022
Agent replied · 19 June 2024
Dear David, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic Service
My first time using Snellers and they were very helpful in finding me a place, specifically Matthew Ross, he helped me find the perfect place, it was a reasonable price and close to work. I look forward to moving in and would definitely use Snellers again.
Martin · 16 September 2021
Agent replied · 15 June 2024
Dear Martin, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Teddington office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI can say nothing but great things…
I can say nothing but great things about my experience with Snellers Hampton, everyone was always helpful, especially Bella, who looks after our rented property and Jessica who has assisted us with the renting process. 5 Stars!
David · 11 October 2019
★★★★★ 5/5
GoogleMe and my partner found it really easy to deal with the team (Kieron & Zach). They never pushed us into any offers, which we found at other agencies. They just helped keep everything as relaxed as possible, which is nice when looking for a new place.
Alex · 20 June 2021
Agent replied · 19 June 2024
Dear Alex, Thank you for your kind words regarding our Twickenham office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotJust a quick note to say thank you to…
Just a quick note to say thank you to Bella Murton for managing our needs. Being the go-between to the Landlord and getting small but important things fixed for us!It makes all the difference so thank you!
Mr · 20 September 2019
★★★★★ 5/5
TrustpilotSophie's commitment to addressing…
Sophie's commitment to addressing concerns promptly and ensuring a well-maintained property truly sets her apart. Highly recommend Snellers for outstanding property management services.
Leonora · 15 December 2023
Agent replied · 15 June 2024
Dear Leonora, Thank you for taking the time to leave a wonderful 5* review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
