Trusted Agent profile · Twickenham
★★★★★
959 reviews across 2 platforms
64 Heath Road, Twickenham, TW1 4BX
Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleKieron and Molly really helped me not only to find a lovely apartment but to sort out all the small little issues you encounter after moving in. Thanks for everything!
Dear Virginia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
TrustpilotSpoke to Sophie Richardson on the…
Spoke to Sophie Richardson on the telephone regarding finding a property locally in the new year. She couldn't of been more helpful and professional. When we are ready we will definitely use Snellers.
5/5
GoogleLove Agnivesh, he’s been so helpful throughout the whole process. Made my first move on my own super easy and answered any questions I had!
Dear Charlie-Rose, Thank you for taking the time to rate your service with our Teddington office. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleWe had a terrible experience. No communication, not taking responsibility and blaming the client for their mistakes. Very disappointing. Tha manager of the branch did not speak to me. Yet another example of terrible communication and false claims.NegativeResponsiveness, Quality, Professionalism
Dear Sass, I am sorry to read your review and understand that the Manager of the office has been in touch to discuss this matter further with you. Kind regards Sarah Tranter Customer Relations Team
5/5
TrustpilotInitially Matt and now Sophie have made…
Initially Matt and now Sophie have made our experiences with Snellers first rate.They communicated very quickly and always respond quickly to our many questions!
Dear Tommy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service and help from Sophie…
Great service and help from Sophie Sheppard. She's a real credit to Snellers. Thank you for your great service Sophie at all time.
Dear Nash, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella Murton is my property manager
Isabella Murton is my property manager. She is very friendly and professional. Is it also very easy to reach out to her and she help me with every issue always and very quickly!I highly recommend Snellers
5/5
GoogleThe agent who we went through for our purchase, Charlie Greene, has been extremely helpful, professional, and friendly. I would highly recommend him in particular for his great attitude and energy as well as being very responsive and keeping us up to date with progress.PositiveResponsiveness, Professionalism
Dear Rebecca, What a lovely review you have given regarding our Twickenham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Holly Maingot, who has been a great property manager for us and just arranged for a wonderful new carpet, which had completely transformed the flat. Thank you!
5/5
TrustpilotVery happy with the service from Holly…
Very happy with the service from Holly Maingot and Sophie Sheppard today - helped me with providing all the relevant information I needed.
Dear Maureen, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery helpful staff
Very helpful staff, always ready to advise on the complex rules around letting properties.
Dear Liam, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotIsabella: A very Professional Lettings Manager
Isabella has been a very attentive lettings manager, professional and responsive to any queries I might have. She has been dealing with complex issues and performed in an excellent manner. I have no problem recommending her.
5/5
GoogleMany thanks to everyone at Snellers involved in our recent property purchase. In particular, Claudia and Phoebe, both of whom kept us up to date with developments calmly and professionally. Exchanged contracts on time, with minimal drama. Many thanks!
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI am buying a flat via Snellers and…
I am buying a flat via Snellers and have been dealing with James Roberts who has been friendly, efficient and helpful. Would recommend.
Dear Clare, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella has been so very helpful to us…
Isabella has been so very helpful to us during our tenancy. She is very responsive and has assisted us with all of our needs and queries. Thank you for your help and quality of service.
5/5
Trustpilotexcellent landlord service
I spoke to Bella Murton this morning and asked her for an urgent document re my rental property. She was very helpful as always and I now already have what I need. Always excellent service
5/5
TrustpilotIsabella has been looking after our…
Isabella has been looking after our property and we are pleased and delighted at her efficiency and attention to detail. She keeps in touch regularly and it is always a pleasure to talk to her.
5/5
GoogleYet another first clsss experience from the guys in the sales dept at Snellers Twickenham. That's now 3 properties they've sold for me in the last 5 years. With knowledgeable staff, who are always polite and prompt in my opinion there's no need to even consider using anyone else!!
Dear Robert Treloggan, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMany thanks to the great team and especially to Aliyah for here incredible support and patience. Really raccomended amd cannot thank you enough.
Dear Marco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAmazing team
Amazing team! Polite, helpful, responsive.Have been dealing with Bethany for day to day property management and have received good services!
Dear Sunil, Thank you for taking the time to leave a lovely review regarding Bethany. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have been dealing with Snellers for over four years and the services they are providing me are excellent. They are handling my tenant’s problems efficiently. My property Team Manager, Anna Harrison, has made my letting experience a comfortable one. I would definitely go with Snellers to manage all my future properties.
Dear Ahmed, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleKatie organised a flat viewing for me and It was a pleasure meeting her and her positive attitude! :D Thanks again Katie! I`d recommend Snellers Estate 100%!!!
Dear Andrei, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMarcos at Snellers was so professional
Marcos at Snellers was so professional, helpful and easy to work with during our process of viewing, referencing and renting. He answered any questions we had so fast and guided us through the process brilliantly. We are so greateful.
Dear Tilly, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you to the whole Snellers Twickenham team, on both the lettings side and the sales side, for your wonderful professional service and support. I am delighted with the help I have received throughout, the staff at Heath Rd are approachable, efficient and work really well as a team. Super.
Dear Verity, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
