Trusted Agent profile · Twickenham

Snellers Twickenham reviews

★★★★★ Excellent

959 reviews across 2 platforms

64 Heath Road, Twickenham, TW1 4BX

Snellers's office in Twickenham, at 64 Heath Road, is rated 4.7 out of 5 across 959 reviews on two platforms, including 639 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.8 / 5

639

Reviews on Google

This office

Trustpilot logo

320

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Twickenham office, from every platform, shown as written. First names only.

5/5

Google

Jessica, our estate agent, was very proactive. The renting process went very smoothly. Very satisfied. Would strongly recommend her and her agency.

Dr · 25 August 2025

5/5

Trustpilot

Snellers Estate Agents - Twickenham

Martin, the manager, and Karla and Ian on his team, have been fantastic! It really does make a difference when buying a property as it's such a stressful time! Why can't other estate agents be more like them???Thanks, guys.Jessica

Smit · 30 May 2023

Agent replied · 15 June 2024

Dear Jessica, It’s great to hear that you have had a brilliant experience with our Twickenham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Kieron and the team where great, very responsive to our requirements.

Adam · 20 June 2020

Agent replied · 19 June 2024

Dear Adam, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Kieron helped us find our lovely new home. Thank you Kieron

Nils · 20 June 2020

Agent replied · 19 June 2024

Dear Nils, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

My partner and I have had the privilege of being taken on numerous viewings with Chelsea and would like to share with you what a wonderful experience it was. She is very polite, pleasant and professional. I would most certainly recommend her. She always calls back when she says she will and am looking forward to our next viewing.

Billy · 20 June 2020

Agent replied · 19 June 2024

Dear Billy, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

I’m a first time buyer and needed a lot of help. Aliyah took me on some viewings and provided a fantastic service. I feel more informed and confident with what I’m looking for. I highly recommend. Thanks Snellers.

Angela · 20 June 2023

Agent replied · 19 June 2024

Dear Angel, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Bought a property in Strawberry Hill. Very smooth transaction from start to finish. Martin professionally guided me through the whole process and I finally got my hands on a place I really wanted. So a big thank you.

Andreas · 20 June 2023

Agent replied · 19 June 2024

Dear Andreas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards,Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Property Visit

When Sophie visited our property she was extremely polite and friendly. She listened very attentively to any concerns that we had and actioned them straight away. I found her very professional and approachable.

Sarah · 26 October 2023

Agent replied · 15 June 2024

Dear Sarah, Thank you for your kind comments regarding Sophie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Deciding to go with Snellers was the best decision we made when it came to selling our flat. Initially our property was listed elsewhere & we felt that things were just dragging on without any end in sight. In the months we were with the other agent we only had a couple of people come for viewings & hardly any communication for weeks on end. It honestly felt like they didn't really care about selling the property. What a breath of fresh air Snellers were once we made the decision to list with them. Chelsea & her team were very up front & honest about everything, giving us a large amount of information about similar properties on the market which helped us make informed decisions about how to go forward with the listing. We had more viewings within a couple of weeks than the entire time with the other agent, received regular updates about what was going on, and got a serious offer fairly quickly. Chelsea dealt with the price negotiations & got us exactly what we needed in order to move forward with our onward purchase. Overall the entire process was very smooth & everyone here was a pleasure to work with - I would highly recommend listing with Snellers.

Andrew · 20 June 2022

5/5

Trustpilot

Trusted Agents with a tailored service for my family

Amy and Ayca were amazing when we were looking for a rented property. They took our requirements and timeline into consideration. They kept me informed and up to date on process. Really appreciate their help and support.

Amy · 19 September 2021

5/5

Google

Just registered with Snellers- Twickenham amongst other estate agents and we’ve found them to be the most professional and helpful estate agents in the area. Also a really nice touch was Charlie took me to all my viewings in his own car and even dropped me of back at the train station. What a handsome and charming young man; Great service!!!!

Sam · 21 June 2019

Agent replied · 19 June 2024

Dear Sam, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Snellers worked very intelligently and patiently to lead the sales process through a range of difficulties. The communicated very well with me as the seller and with the Solicitors from both parties. Thank you Snellers.

Paul · 25 August 2023

Agent replied · 24 August 2024

Dear Paul, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have been dealing with Harry, who has been helping me to find a suitable property. I have been delighted with his professional, knowledgeable and friendly service. He has been very accommodating in my search. Because of the service I have received from Harry, I will definitely be using Snellers in the future.PositiveResponsiveness, Professionalism

Jleenaj · 20 June 2021

Agent replied · 19 June 2024

Dear Jleenaj, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent experience with Sam! Was very professional and would always be prompt in response and answered all the questions I had :)

M · 20 May 2024

Agent replied · 19 June 2024

Dear m h, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team

5/5

Google

I had an excellent experience with Snellers in Twickenham, as a first time buyer I was a little apprehensive, but James Wildsmith talked me through and supported me throughout the whole experience. Very grateful and he helped me find and buy my wonderful flat. 10/10 would recommend and will be coming back to Snellers and hopefully James in the future!!

Holly · 21 June 2019

Agent replied · 19 June 2024

Dear Holly, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great property management service from Isabella Murton

Isabella Murton has been our Property Manager for some time now. She is always positive, polite and professional. Any issues are dealt with promptly and efficiently and both we and our tenants are kept fully informed. Snellers need to hold on to her!

S · 6 November 2019

5/5

Trustpilot

Always receive a fast and helpful response from Sophie

Always receive a fast and helpful response from Sophie. She has excellent customer service skills and I know any problems I have in the flat will be dealt with swiftly.

Alice · 28 November 2023

Agent replied · 15 June 2024

Dear Alice, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had a great experience recently with Snellers - Agi in particular was a great help. He was extremely efficient and helpful throughout the entire process.

Laura · 20 February 2024

Agent replied · 19 June 2024

Dear Laura, Thank you for your kind comments regarding Agnivesh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

I recently bought a property through Snellers and received an impeccable service from start to finish.! Previously when I thought about an estate agent I thought of a wide boy in a bad suit who and did not believe a word they uttered, but all the staff at Snellers were professional friendly and went above and beyond. I highly recommend them!

Nicola · 21 June 2018

Agent replied · 19 June 2024

Dear Nicola, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

The nicest Estate Agents we have dealt with in Twickenham (and we have dealt with most of them). Nothing but professional. Polite and kind. Very quick to respond to emails and calls. Cant recommend them highly enough. I can recommend any of the following people Kieron, Samantha, Jaye, Richard & Courtney- all have been involved in our rental at different points.

Emma · 21 June 2018

Agent replied · 19 June 2024

Dear Emma, We are delighted to read that our Twickenham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

We have received excellent service from…

We have received excellent service from Josh and Amy and Ayca Snellers have been looking after our flat for many years all done very professionally and found excellent tenants.

David · 6 December 2023

Agent replied · 15 June 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Isabella Murton

Isabella is our go to person for all issues and enquiries .All and any issues are Communicated to us. She works with us, tenants and any sub contractor involved. We are very pleased with her punctuality and profession manner. With Regards Stephen

Stephen · 10 November 2019

5/5

Google

We have been dealing with Sophie, who has been patient and responsive as we have been going through our search. We have seen a number of properties that match our brief and found Snellers to be proactive in letting us know about new options before they formally go on the market.PositiveProfessionalism

Chris · 25 August 2021

Agent replied · 19 June 2024

Dear Chris, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Chelsea McCabe has been excellent in her communication, support and advice in our pursuit of finding a perfect home. She has been highly responsive to all our queries and co-ordination with the sellers. I would recommend her and Sneller's for their excellent service. Very professional and responsive agents.PositiveResponsiveness, Quality, Professionalism, Value

Sonal · 25 August 2021

Agent replied · 19 June 2024

Dear Sonal, Thank you for taking the time to leave a review regarding your experience with Chelsea in our Twickenham office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Twickenham

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.

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