Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally good support from Richard and Cortney in renting a new place. Very personable and we were kept in the loop with frequent communication. Thank you!
Kelly · 21 June 2019
Agent replied · 19 June 2024
Dear Kelly, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSince we moved into 4 Callington Mews…
Since we moved into 4 Callington Mews in Twickenham, Snellers have been very helpful. Charlotte Nugent has especially been a big help to us. She's quick to respond to any issues we raise via email and does her best to bring about a solution in good time. She is a very helpful member of the Snellers team.
Lucy · 22 November 2019
★★★★★ 5/5
GoogleWell done Molly, thank you for your support and professionalism, it was a pleasure working with you.
Warm regards,PositiveProfessionalism
Anton · 20 June 2021
Agent replied · 19 June 2024
Dear Anton, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Twickenham office. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience with Snellers…
Had a great experience with Snellers and their agent Charlie when selling my house, can’t recommend enough.
Jono · 17 September 2021
Agent replied · 15 June 2024
Dear Jono, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat service. Our agent Zach, was quick and responsive to all of our queries and always helpful.PositiveResponsiveness, Quality
Jordan · 20 June 2021
Agent replied · 19 June 2024
Dear Jordan, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience of dealing with Sophie, understood our requirements, nothing seems to much trouble. excellent service.PositiveResponsiveness, Professionalism
Michael · 25 August 2021
Agent replied · 19 June 2024
Dear Michael, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleAwesome service - viewed an awesome flat and had the contracts signed within 5 days! Cortney did a great job 💪 …
Zac · 20 June 2020
Agent replied · 19 June 2024
Dear Zac, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSnellers rented our property and found us a great tenant. Thanks
Sian · 20 June 2022
Agent replied · 19 June 2024
Dear Sian, Thank you for the lovely 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThey were top draw for me
They were top draw for me. Always polite and chasing up enquiries. Gabriel especially!
Morgan · 19 January 2022
Agent replied · 15 June 2024
Dear Morgan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotWe had an excellent experience with our…
We had an excellent experience with our agent (Matt) and would recommend this company to anyone:)
Dog · 16 September 2021
Agent replied · 15 June 2024
Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSophie, who showed us the house, was engaging but not too pushy. Very conscientious, professional and friendly.PositiveProfessionalism
Merle · 20 June 2021
Agent replied · 19 June 2024
Dear Merle, Thank you for taking the time in providing such lovely comments about Sophie in our Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleReally good experience, very professional. Tom S was brilliant at helping us with our property search, can’t recommend him highly enough.
Tom · 20 June 2020
Agent replied · 19 June 2024
Dear Tom, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotClear communication. No problems
My contact at Snellers was Bella Murton. I was living in Canada whilst Bella coordinated the management of my property in England. I found her to be an excellent and clear communicator. Quick to answer emails and patient with me in regards to the time difference. It was a pleasure working with her and Snellers.
James · 13 September 2019
★★★★★ 5/5
GoogleGreat service from Snellers Twickenham led by Chelsea McCabe, always available and proactive during the process.
Matteo · 20 June 2021
Agent replied · 19 June 2024
Dear Matteo, Thank you for your great review regarding our Twickenham office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 1/5
GoogleThey won't stop calling or sending me letters even though I have explicitly asked them to delete my customer details.
Stefan · 20 June 2020
Agent replied · 19 June 2024
Dear Stefan, I can now confirm that your personal contact details have been removed from our database. We of course would be delighted to be of assistance to you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleThe worst property managing communication. We have had issues since day one and getting worse.
Sof · 20 June 2021
Agent replied · 19 June 2024
Dear Sof, We are really pleased to read your positive review regarding the service from our Twickenham Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe have found Harry at Snellers, Twickenham to be friendly and efficient. Highly recommended.
Jacinta · 20 June 2021
Agent replied · 19 June 2024
Dear Jacinta, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Twickenham office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGood and efficient service by Kieron Melly in finding tenants and provision of ongoing support when required throughout the tenancy period.
Janet · 21 June 2018
Agent replied · 19 June 2024
Dear Janet, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Twickenham Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleVery professional, I recommend Snellers for both sales and lettings. Super knowledgable staff and excellent services.
Steve · 20 June 2020
Agent replied · 19 June 2024
Dear Steve, Thank you so much for the fantastic feedback, the team at Twickenham are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleTop effort from both Kieron & Charlotte in helping us find our new flat! Thanks guys would definitely recommend.
Ben · 21 June 2018
Agent replied · 19 June 2024
Dear Ben, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleExcellent customer service from Anna Harrison - sorted out an issue with speed and professionalism - highly recommended.
Martin · 21 June 2018
Agent replied · 19 June 2024
Dear Martin, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleKieron and Richard worked tirelessly to find a suitable tenant for my property recently. Highly recommended
Andy · 21 June 2019
Agent replied · 19 June 2024
Dear Andy, Thank you very much for your great review regarding our Twickenham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleClear communication, no 'hidden fees', straightforward process and willingness to help. Definitely recommend the agency
Pedro · 21 June 2019
Agent replied · 19 June 2024
Dear Pedro, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend Snellers in Twickenham. Keoran and Richard gave us a professional and personable service.
Francesca · 21 June 2019
Agent replied · 19 June 2024
Dear Francesca, Having read your review, we would like thank you for your feedback about our Twickenham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
