Trusted Agent profile
★★★★★
960 reviews across 2 platforms
64 Heath Road, Twickenham TW1 4BX
Snellers's Twickenham office at 64 Heath Road is rated 4.7 out of 5 across 960 reviews on two platforms, including 639 Google reviews rated 4.8. The 321 Trustpilot count is for the whole business. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Snellers. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
GoogleVery professional, friendly, helpful, good agents who will go the extra mile for you
Dear Sarah, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotI have been working with Isabella for…
I have been working with Isabella for most of this year. I always find her to be extremely helpful and knowledgeable and is happy to go 'that extra mile' for both the owners and the tenants to achieve a successful outcome for all involved.
5/5
TrustpilotI'm really happy with Snellers as my letting agent
I'm really happy with Snellers as my letting agent. Charlotte Nugent, my property manager, is brilliant at dealing with any problems and always replies to emails and phone calls very quickly. She is always friendly, helpful, professional and a pleasure to deal with.
4/5
TrustpilotI've been with Snellers' Twickenham…
I've been with Snellers' Twickenham branch for a few years now and they're always super-quick to answer any issues I have with my rental flat - no complaints from me! Extra kudos to Charlotte Nugent for always answering emails in record time.
5/5
TrustpilotIsabella Murton manages my property and…
Isabella Murton manages my property and I am delighted with the service that she provides. She is quick, professional, manages my expectations, appreciates the broader implications of often complex problems and most importantly makes me smile. A true 5 star performer.
5/5
GoogleKieron and Anna in lettings have been extremely helpful throughout. Recommended!
Dear Toby, Thank you for your review regarding your experience with our Twickenham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotSuperb property manager
We rent a property in Hampton through Snellers and Bella our property manager is first class.Professional, personable and communicative, if she says she will do something it gets done.She’s first class and a breath of fresh air in the industry!
5/5
TrustpilotSnellers in Hampton Hill have been…
Snellers in Hampton Hill have been managing my property for several years now and always done an excellent job. Holly Maginot has just taken over the management of my property and had been really good - proactive and very responsive.
5/5
TrustpilotBella murton
Bella murtonHas been excellent always on the end phone very polite great service answers all questions promptly keeps me well informed on my property. This is reason I have remained with your company so long. Thanks a lot Bella
5/5
GoogleVery efficient and helpful
Dear Alan, I was delighted to read the comments in relation to our Twickenham office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
Trustpilot5 stars for Bella Murton
It's always a pleasure to work with Isabella, as she's courteous, prompt, professional and helpful all the time. We had different agents dealing with our leases before, but not one that I could recommend more than her.
5/5
TrustpilotSnellers
After a bumpy start with Snellers, we have been assigned to Isabella and could not be happier. She is always on hand to help. She is a well mannered professional and is a pleasure to work with.
5/5
TrustpilotWe've had a great experience with Bella…
We've had a great experience with Bella Murton as our property manager. She is responsive to emails and follows up on repairs or replacements to check that they are completed to a high standard.
4/5
TrustpilotA prompt and efficient service.
I would like to compliment Isabella Murton on the attention she has given to us when dealing with the tenancy of 15 Algar Court, Hampton. Isabella always deals with our concerns promptly and efficiently.
4/5
TrustpilotIsabella Murton
I have been corresponding with Isabella Murton on a number of occasions now concerning my Flat and the tenancy agreement, she is very helpful and prompt with carrying out any work required.
5/5
TrustpilotGreat people to speak to....
I didn't really like estate agents before, but Snellers Teddington changed that completely. I met with Paul and spoke to other people in the office. they were great!
5/5
TrustpilotVery happy of the service provided by Matt Brooks
Very happy with the service of Matt Brooks , he was really helpful, friendly and professional. Always ready to help. Thank you so much for everything you have done for us.
1/5
TrustpilotDodgy
Snellers is fine as a letting agent when you are moving in to a property however they have underhanded tactics to get around legislation protecting tenants.
5/5
TrustpilotRented and managed my Parents property…
Rented and managed my Parents property in Rutland Road- Really impressed with the team and how Proactive they are- Thanks for all your help over the years
5/5
TrustpilotThanks!
Lovely to deal with Molly in the Twickenham office, thanks for all your help with my property search, much appreciated! Collette
4/5
TrustpilotSnellers did their best to support us…
Snellers did their best to support us through out our tenancy for over 7 years.Thank you very much for your hard work.Paul & Ruth Hayes
5/5
GoogleRating only, no written review.
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asha
5/5
GoogleRating only, no written review.
5/5
TrustpilotHad a great experience recently buying…
Had a great experience recently buying a house with Charlie from the Twickenham branch, would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Snellers's Twickenham office has 960 reviews across two platforms: 639 on Google, 321 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Snellers is rated 4.7 out of 5 across all 960 reviews, and 4.8 out of 5 on Google from 639 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Snellers, Twickenham won Platinum; Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
Snellers, 64 Heath Road, Twickenham TW1 4BX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.