Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy thanks to the YourMove team, and particularly Katy Jewell, for managing my house sale. From the start I was impressed by their honest, up-front professionalism. During the sale process they were always on the ball, managing the …
Malcolm · 8 October 2021
Agent replied · 20 June 2024
Dear Malcolm, thank you for taking the time to leave your 5 star review. We are so pleased that you have been happy with our services and in particular Katy Jewell. We look forward to welcoming you back in the future. Best wishes from Tracey and the team at Your Move.
★★★★★ 5/5
GoogleLauren and Katy have been fantastic with both the sale of our house and the purchase of our new house. They worked so hard to make sure it all came together smoothly and were great with giving us regular updates. We would highly recommend Your Move. Thank you again Katy and Lauren for all your hard work, you were amazing!
Khanh · 18 March 2024
Agent replied · 6 February 2024
Thank you so much for your lovely review Khanh it was a pleasure helping you and Katy with your sale and purchase! We hope you are very happy there and make lots of wonderful memories! Katy & Lauren.
★★★★★ 5/5
GoogleThe Geovation co-working space is well located in Clerkenwell and offers a great space for small conferences. The auditorium seats about 150 people.
Dennis · 29 May 2026
★★★★★ 5/5
GoogleGabriela was friendly, helpful, super available and quick to solve any queries. Started renting a property in no time. Excellent service
Eridano · 15 March 2025
★★★★★ 5/5
GoogleJust sold our house with your move Tunbridge Wells. Katie Jewell was our contact and she has been nothing but kind helpful and efficient. Highly recommend
Kim · 18 March 2023
Agent replied
Dear Kim, thank you very much for your 5 star review. I am so pleased that you have been happy with our service.
★★★★★ 5/5
GoogleEmily and Katy absolutely smashed it, making the sale of the house smooth and easy.
Luke · 8 November 2025
Agent replied · 17 November 2025
Thank you Luke! If there is ever anything we can help you with in the future please let us know! Katy & Emily.
★★★★★ 1/5
GoogleIf I could give no stars I would. What a shocking company. Left our rented house for one with brackets and it’s been nearly 6 weeks without our deposit back. Next to no communication or answers to emails. They say we deal with the landlord …
Ellie · 8 October 2024
Agent replied · 6 February 2024
Hi Ellie, my names Alex, the Lettings Manager, I’m really sorry to read your review below, Your Move take our duty of care to tenants & landlords seriously & endeavour to provide the best possible service. I will investigate what’s … More
★★★★★ 5/5
GoogleI had a great experience with Your Move. Lauen showed me a few properties and she was just so patient and understanding of my needs. As soon as we found the right property she was very helpful, answering any questions I had as quickly as …
Sarah · 8 October 2024
Agent replied · 20 June 2024
Thank you so much for your kind review Sarah on our wonderful negotiator Lauren! If there is anything further that we can help you with in the future please let us know. Katy Jewell
★★★★★ 5/5
GoogleIt has been such a pleasure dealing with Katy and Lauren over the last few months for the purchase of the house. They always made sure they kept us up informed of any relevant information and they were always willing to take the time to …
Jonny · 8 October 2024
Agent replied · 24 March 2024
Congratulations to you both Jonny & Dionne on the purchase of your new home! Thank you for your lovely review it has been a pleasure helping you! We can't wait to give you your keys! Katy & Lauren
★★★★★ 4/5
GoogleTracey and her team went over and above to achieve us a sale at the best price. They were incredibly professional and polite throughout the whole process and I cannot thank them enough.
Adele · 18 March 2022
Agent replied
Dear Adele, thank you for taking the time to leave a review. We are delighted that you were happy with our service and the eventual outcome. Best wishes, Tracey and the team at Your Move.
★★★★★ 5/5
GoogleExcellent service all round from Katy and Lauren at Your Move Tunbridge Wells. We had listed our house with another agent and had 3 buyers drop out for various reasons. But then we relisted with Your Move as the house we were buying was …
Chris · 8 October 2024
Agent replied · 20 November 2023
Dear Chris and Eleanor, It was a pleasure In being able to help you both buy and sell your homes. We are so pleased that you are now in your dream home! Best wishes from Katy and Lauren
★★★★★ 5/5
GoogleBoth Guy and Katy at Your Move Tunbridge Wells have been a joy to work with to get our property on the market. Guy and Katy are very experienced, warm, friendly and they took the time to really get an excellent understanding of our needs. …
Mrs · 16 September 2024
Agent replied · 16 September 2026
Thank you for your lovely review Sophie! You have a beautiful home! Katy Jewell
★★★★★ 5/5
GoogleOur house viewing was conducted by Adam who was very efficient, professional and knowledgeable on the area of interest to us. Overall, we got a good impression from Your Move in Tunbridge Wells.
Joelle · 18 March 2025
Agent replied · 20 June 2024
Thank you for your review Joelle! I am delighted that you have been happy with the service that Adam provided you. If there is ever anything that we can help you with in the future, please get in touch. Katy Jewell
★★★★★ 4/5
GooglePrompt and reliable letting agency
OLUWASAYO · 6 January 2026
Agent replied · 20 January 2026
Hello Oluwasayo, Thank you so much for your kind review. We always strive to provide great customer service! We hope you are enjoy your new home! Your Move Lettings Team
★★★★★ 5/5
GoogleEmily showed me 4 properties in Tunbridge Wells. She was always very courteous, knowledgeable and professional. This made the experience of house hunting a lot more fun, for which I am very grateful.
Muna · 15 March 2025
Agent replied · 23 August 2024
Thank you for your review Muna on your experience with our colleague Emily, she is a valuable member of our team! Katy Jewell
★★★★★ 1/5
GoogleI rang this company about loads iff rubbish out side their property their renting they didn't do nothing about it the rubbish is on pavement loads wood and a pair iff boots on pavement, it keeps happening up this road all the letting …
Debra · 8 October 2024
Agent replied · 20 November 2023
Dear Debra, I am sorry that you are unhappy about rubbish being placed on the pavement outside rental properties in your area. Could you please call the office on 01892 521314 or email me directly on lisa.mires@your-move.co.uk and let me … More
★★★★★ 1/5
GoogleDon't rent with them, I was left without a working shower for 3 months and after complaining I was told that the time it takes is irrelevant because they are following their standard repair process. I have never experienced a worse level of …
Rob · 8 October 2024
Agent replied · 10 February 2024
Good Morning Rob, I am so sorry that you have had this experience with the maintenance team. Could you please provide us with the property address so that I can look into this further for you. Please email us at tunbridgewellslettings@your-move.co.uk. Kind Regards, Alex - Lettings Manager.
★★★★★ 5/5
GoogleI just would like to share my experience as a viewer of a properly advertised with YourMove. If you have a property to sell you may like to consider instructing them. Emily Smith arranged my viewing and was very accommodating when I phoned …
Tracy · 8 October 2024
Agent replied · 23 August 2024
Thank you so much for your wonderful review on your experience with Adam and Emily!
★★★★★ 5/5
GoogleGreat building, the USB points in meeting rooms not functional, nibbles were real bad, the workspace is clean fresh and nice, its a little quite in the main workspace feels a little like being in a government civil service office, however would still highly recommend as overall its great place.
Ismail · 29 August 2025
★★★★★ 1/5
GoogleVery poor check out report. Didn't take into consideration any wear and tear across the 18 months and missed out key pictures of oversights. Labelled things like "could benefit from a wipe" and "debris in the cupboard" when it was professionally cleaned by cleaners. Awful service, would not recommend.
Reiss · 9 July 2024
Agent replied · 9 July 2026
Thank you for your review, and sorry to hear that.
We have looked into your inspection, and as independent inventory providers, we do have to record the full condition of each area of the property, which does mean we have to note any cleaning oversights that we find on-site.
We always take into account fair wear and tear, and make assessments based on the type of home and length of tenancy.
During a check out inspection, this is based on a comparison against the original principle report, and we are required to note the changes that have occurred during your tenancy.
After each report is delivered, we always offer a 7 day period to comment on our reports to ensure all parties are entirely happy. This applies for both the check-in and check-out reports.
Taking into account the nature of our business, we do accept omissions can occasionally occur, and if this does happen we would kindly request that you contact us directly, as we’d be more than happy to discuss this with you, and if needed revisit your property to ensure the report you have receive is fully accurate.
Please kindly email us below if you would like to discuss further
admin@openhouseresidential.co.uk
★★★★★ 5/5
GoogleI let my property out through your move-Tunbridge Wells. Their service, professionalism and treatment was outstanding. They guide me through every step of the way. It took not time in finding some lovely tenants. And, one of the best prices around. I highly recomend getting in touch with them. A wonderful team. Thank you ladies!
Elena · 18 March 2024
Agent replied · 20 November 2023
Dear Elena, Thank you so much for your kind review and the wonderful gift to our office! It was a pleasure to work with you and to show your beautiful home. With warm wishes from Lisa, Alex, Gabriela and Hayley in the lettings team.
★★★★★ 5/5
GoogleYour Move was instructed to sell our buy to let on the 15th of August and we completed the sale on the 1st of November. I record sale for them and us.
Paul · 13 March 2025
Agent replied · 11 November 2024
We were delighted to get this through so quickly for you Paul! Wishing you both all the best! Katy Jewell
★★★★★ 1/5
GoogleKeen to take your money but stopped responding to emails as soon as there was an issue with insurance.
Michele · 16 May 2026
★★★★★ 5/5
GoogleVery helpful team and especially Emily was very helpful all the time during the tenure.
Suman · 15 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
