Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally pleased with Your Move, Tunbridge Wells branch. They were always available. They let us revisit the house a number of times during the purchase. When required they really got the process moving which was handy because we had some …
Paul · 8 October 2024
Agent replied · 20 June 2024
Thank you so much for your wonderful review Paul! We are delighted that you are loving your new home, we hope that you and your family make many happy memories there. Wishing you all of the best in the future - Katy & Lauren
★★★★★ 5/5
GoogleSold my house through the Tunbridge Wells branch and the whole process was very smooth and quick! A very professional service and all queries were dealt with efficiently. A friendly Estate Agent with a warm and welcoming atmosphere. I have …
Nicolette · 8 October 2024
Agent replied · 20 June 2024
It has been a pleasure assisting you through the years! Thank you so much for your lovely review. If there is ever anything that we can help you with in the future, please do let us know! Wishing you all the best in the future! Katy Jewell
★★★★★ 5/5
GoogleRecently sold my property through the team at Your Move, second property I had sold through them. The service was again exceptional. The whole process from appraisal to sale was smooth and professional. When Katy came round to take photos …
James · 8 October 2024
Agent replied · 23 August 2024
Thank you so much for your feedback James! We have loved helping find you a buyer for your beautiful home! Katy & Lauren
★★★★★ 5/5
GoogleEva, Lauren and Katy are the most talented and experienced and kindhearted professionals in Tunbridge Wells when you want to buy a house. They will assist you right from viewing to final purchase. You can expect honest advice and successful …
Kim · 8 October 2024
Agent replied · 23 August 2024
We loved helping you and your family Kim! We hope you are all very happy in your new home! Katy & Lauren
★★★★★ 5/5
GoogleEmily showed me around a property to buy recently, she was waiting for me outside, she had a good knowledge of the property, services, location etc. Really friendly, and allowed me to look around the property comfortably and offered some …
Andrew · 8 October 2024
Agent replied · 23 August 2024
Thank you for your wonderful feedback on Emily! She is a fantastic member of our team. Katy Jewell
★★★★★ 5/5
GoogleWe have dealt with Katie whilst buying our first home and she has been brilliant throughout. Very helpful and professional cannot recommend her highly enough.
Jim and Nicky
Jimmy · 18 March 2022
Agent replied
Dear Jim & Nicky, thank you for your 5 star review and your kind words re Katy. We are all so pleased you are settled into your first home and wish you both every happiness. Best wishes from Tracey and all the team at Your Move.
★★★★★ 5/5
GoogleVery happy with the service provided by Mies and Barr in selling our high value house and achieving the asking price from a cash buyer in a depressed market.it took 2year due to market conditions. They always updated me and answered …
Prakash · 15 October 2025
★★★★★ 5/5
GoogleGabriela helped me with my first rental property and she was so helpful and lovely. Can’t thank you enough for making the whole process so quick and easy.
Amanda · 18 March 2025
Agent replied · 20 June 2024
Thank you so much for the lovely review! I am so glad you are pleased with our service. Gabriela.
★★★★★ 5/5
GoogleI’ve recently had an excellent experience with Adam Pearce at Your Move in Tunbridge Wells. I am very impressed with the level of service I received throughout the flat rental process. Highly recommended.
Yesica · 6 January 2025
Agent replied · 13 December 2024
Thank you so much for your lovely review Yesica. We hope that you are enjoying your new home! Best Wishes, Your Move Lettings.
★★★★★ 5/5
GoogleI recently sold my property with YourMove Tunbridge Wells.
We struggled to get viewings initially due to the property being difficult to access and tenanted, but the team were determined and secured an offer as soon as …
Jemima · 8 November 2025
★★★★★ 5/5
GoogleI am very happy the way Amanda handled the sale of our flat. She was a constant calm person when I felt it was falling apart. She dealt with the various buyers we had and helped to complete the sale in her usual professional way. I would highly recommend their legal services. Thank you.
Stephen · 20 May 2025
★★★★★ 5/5
GoogleWe utilized the mortgage broker service, and Eva secured for us the most favorable lender offering the best possible interest rate. For instance, while another mortgage broker identified a lender with a 7.2% interest rate, Eva found an option at 4.8%, despite both having the same financial information. Thank you.
Albert · 18 March 2024
Agent replied · 6 February 2024
Hi Albert, thank you so much for your lovely review about Eva! She is amazing and I am delighted that she was able to help save you money! Kind Regards Katy Jewell
★★★★★ 5/5
GoogleGood communication and excellent service from Adam in Yourmove Tunbridge wells. He kept me updated in every step and transparent overall in the process. Highly recommend!!!
Muthu · 31 March 2025
Agent replied · 1 April 2025
Hello Muthu, Thank you very much for your kind review! We hope to help you find a new home soon. Your Move Lettings Team.
★★★★★ 5/5
GoogleKaty and Lauren have been amazing with the help they've given us. Super helpful and insightful on every step of the journey of buying our first home.
Val-Daniel · 18 March 2025
Agent replied · 20 June 2024
Thank you so much Val for your kind review! Katy Jewell
★★★★★ 5/5
GoogleYour Move Estate Agents in Tunbridge Wells and their great team Lauren Clarke and Katy Jewell are fantastic!!! They made the buying process so easy and helped us understand what was happening every step of the way. …
Mariia · 8 October 2024
Agent replied · 23 August 2024
Thank you so much Mariia! We hope that your son makes many happy memories in his new home! If there is ever anything further that we can help you with, please do let us know! Katy Jewell
★★★★★ 5/5
GoogleMy partner and I have just purchased our first home through Your Move in Tunbridge Wells. Unfortunately we did not have the smoothest of journeys toward exchange and completion (due to other circumstances) but Katy & Lauren were fantastic …
Alex · 8 October 2023
★★★★★ 5/5
GoogleI would like to sincerely thank Your Move for their guidance and support in helping us purchase our new property. The process was smooth and professional from start to finish, and we are truly excited to begin this new chapter in our home.
Baljeet · 30 August 2025
★★★★★ 1/5
GoogleIn July of last year, I contacted Tunbridge Wells "Your Move" for advise on selling my property. 2 bedroom maisonette with private parking, garage and garden. A lady named Katy Jewell arranged to come to my property to discuss selling it. I had 3 questions. 1st, should I decorate and make the place look better? She told me no, as a buyer would probably want to do it themselves. 2nd, what price? She said, based on the neighbours property that sold for 200k, to start at 190k. 3rd, I explained that I had a short lease and should I get a "section 42 notice" before I start? She said no as I can use "your move" solicitors to do this while they have the property on the market. I signed a contract on the basis of what she had told me. She said a photographer would be around to take photos for my approval before going on line. They never asked my approval or opinion on the photos and just put them straight onto there website. The photos were appalling. 3 months went by with 1 viewing. I constantly asked what was happening regarding the lease, and was told that the solicitors will phone me (which they never did)
After 3 months had past, the manager, Tracey Lowe, contacted me for an appointment at my flat to discuss going forward. I had been warned by my partner that they are pushy and will try to force me to lower the price. Predictabaly enough, she did exactly that and wouldn't stop being pushy for 90 minutes. She resorted to insulting my property by saying "you'll never get the asking price in this state"
I did remind her that it was at the recommendation of Katy that it isn't decorated and the price is also her recommendation. So the insults were not going to work with me. I also don't take kindly to someone trying to get me to drop my price by 15k by insulting it and me for daring to ask a fair price? I'm already asking 10k less than my neighbour actually sold there's for.
They proceeded to phone me constantly in December with the most ridiculous offers and tried to make me feel uncomfortable for saying no? The offers were less than my current mortgage. You couldn't buy a 1 bedroom flat for those offers. I asked them If they seriously think I'm going to sell the property, pay there fees and then continue to pay a mortgage for another 5 years on a property I no longer own?
At one point, a lady called Scarlett, told me that my neighbours property sold for 200k because it had a garden! I said, hold on, the photos on the website are showing my garden, which is identical to my neighbours garden. She said, oh, you have a garden? Seriously, they weren't aware I had a garden? What sort of clowns are working there? I had to repeatedly remind them that I had central heating and a garage. During one call, she wanted me to accept this ridiculous offer on the basis thay the buyer wanted to "do it up and make some money" I sarcastically said, oh ok, I'll take a massive loss, carry on paying my mortgage, just so your buyer can make some money. You really think I'm going to do this?
They were asking me to do the viewings for them as they clearly couldn't be bothered.
I was finally told in December by the manager, Tracey, (The lady that likes to insult my property) that I need to contact a solicitor and start the section 42 notice? It's taken them 5 months to inform me of this after me constantly asking them. I was told before I signed the contract that this would happen by there own solicitors? Tracy said she would look into why I was told this. She clearly never looked into it, never acknowledged it again and never apologised for misleading me and costing me a further 6 months of expense on whatever the final lease extension cost will.
They clearly don't work to a high standard and come across and clueless. 6 months my property was on there books and they didn't even know I had a garden or central heating. Kinda says it all really.
Hugh · 30 July 2020
Agent replied
Hello,
It is disappointing to read this review and understand from our conversations how frustrating this has been for you. These are not the kind of reviews my team generally receives as we strive to deliver great service to all our customers. I am happy to discuss this further with you but as I’ve highlighted to you on numerous occasions that the offers you have received reflect your lease of only 42 years, which we have tried to help you with and the substantial costs to replenish.
If I can be of any further assistance please do call me on 01892 520378 or email me at tracey.lowe@your-move.co.uk
Kind regards,
Tracey Lowe - Senior Branch Manager
★★★★★ 5/5
GoogleExcellent professional and helpful service.
Akways in touch informing of progress. Adam and Alex both excellent
Lynette · 1 July 2025
Agent replied · 2 July 2025
Thank you so much for your wonderful review Lynette! It was a pleasure helping you and finding you a lovely tenant!
Your Move Lettings Team.
★★★★★ 5/5
GoogleGabriela our agent was absolutely lovely and very professional, she helped us every step of the way ensuring we were able to secure our rental.
Chazlin · 13 March 2025
Agent replied · 3 December 2024
Hello Chazlin,
Thank you for your kind review, we are always delighted to hear positive … More
★★★★★ 1/5
GoogleI have been asked to remove my review regarding my Medical Negligence. My case has been concluded by another Law Firm but are investigating the way which my case was conducted initially. MY ADVICE. FIND ANOTHER COMPANY
MICHAEL · 20 October 2025
★★★★★ 5/5
GoogleHave been using Rightval for around a month now, with great results. Emily has been fab and although we have had 1 listing from it so far (which the fee by the way, more than covers our annual subscription), we also have over 50 new possible future vendors that are now in our nurture campaign. 5/5 stars from me.
Aaron · 29 June 2021
★★★★★ 5/5
Google5 star experience. We had Adam show around and he was very informative about the property. Very helpful receiving emails with potential properties also!
Kirsty · 13 March 2025
Agent replied · 3 December 2024
Hello Kirsty,
Thank you for your kind review, we are always delighted to hear positive … More
★★★★★ 1/5
Google1 star based on my experience with Lucinda. She is the worst solicitor I’be ever dealt with. Extremely hard to contact her openly saying she can’t pick phone calls at all so the only way to contact her is by email and she takes forever to …
Raquel · 20 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.