5/5
GoogleNice, friendly, competent service. Thank you! 👍 …
Agent replied · 3 December 2024
Hello Christopher, Thank you for your kind review, we are always delighted to hear positive … More
Trusted Agent profile · Tunbridge Wells, Kent
Verified
Your Move Tunbridge wells reviews
★★★★★
416 reviews across 2 platforms
18 High Street, Tunbridge Wells, Kent, TN1 1UX
Part of Your Move, see every office.
Your Move's office in Tunbridge Wells, Kent, at 18 High Street, is rated 4.5 out of 5 across 416 reviews on two platforms, including 415 Google reviews rated 4.5.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service 👌🏻 …
5/5
GoogleI have worked with these guys in both letting and selling and it has been a really good experience throughout.
5/5
GoogleVery friendly and professional viewing from Adam
Agent replied · 6 February 2025
Hello Kieran, Thank you for your kind review, we are always delighted to hear positive … More
5/5
GoogleGreat to work with. They produce a detailed report with photographic evidence of everything. I would never again check in a tenant without such a report. Money well spent
5/5
GoogleVery helpful with our new tenant
Agent replied · 23 October 2024
Hello Lex, Thank you for your kind review, we are always delighted to hear positive … More
5/5
GoogleThis was our third estate agent when trying to sell our house and it was definitely third time lucky!! Was so refreshing to find an estate agents that actually did what they said they …
Agent replied · 20 November 2023
Dear Karen, I am so pleased that we were able to help you everything and that we have restored your faith in estate agents. It would be our pleasure to help you again in the future. Best wishes from Katy and Lauren.
1/5
GoogleVery bad customer service
5/5
GoogleI was taken to a viewing with Gabriela and she was a star. She took great care of me and answered all of my questions so quickly and efficiently. She goes out of her way to help others and is always very friendly and professional! Out of …
5/5
GoogleMy partner and I have now officially moved out together! It is thanks to the Your Move branch in Tunbridge Wells specifically Gabriela, Lisa and Alex who have provided an excellent service and really went above and beyond for us. 10/10 :)
Agent replied
Dear Charlie, Thank you so much for the review! We know that you will both be amazingly happy in your new home and we wish you all the best for the future. Best wishes, Lisa Mires, Brancj Lettings Manager.
5/5
GoogleJust bought a property via them, very good service and quick response to queries …
Agent replied
Thank you Henry, so pleased you are happy with our service.
5/5
Google1st class service from start to finish always there to help me no matter what question i had. Katy and Lauren at the Tunbridge Wells branch were great , always in contact …
Agent replied · 30 September 2023
Dear Rob, Thank you so much for the review, it is really appreciated. Good luck from Katy and Lauren
1/5
GoogleI believe this solicitors firm are trying to scam people. I have just received an email chasing ground rent after never receiving the actual bills. When asking for evidence they have refused to provide it. I was spoken to extremely rudely by a John Bucknell who then hung up on me after their email says please discuss this letter with us if you have any difficulty. The £500 addition to the ground rent is what’s added to the difficulty and rather than discuss it I was told pay or face court action all contrary to their email. It’s disgusting.
1/5
GoogleWe were absolutely astounded to receive an invoice for over £3000. for supposedly 2 months work, when we are no further forward than we were a year ago. …
5/5
GoogleThey are very professional,polite,ready to help and not biased in their dealings with client. Will recommend them any day any time. Thanks to the team
Agent replied · 6 February 2024
Thank you for your review! We are delighted that you are happy with our service. It has been a pleasure helping you find a rental property!
5/5
GoogleWas shown round a house today by Adam for a proposed let. He made the experience pleasant and bearable and gave me all the information I needed. Very pleased and would highly recommend
5/5
GoogleWe moved into our new home in October having found it through Your Move. The staff, Katy and Tracy, at the High Street Tunbridge Wells office could not have been more helpful both in organizing viewings and then guiding the sale …
Agent replied
Dear Judith, thank you so much for your 5 star review. It really was our pleasure helping you and Ian through the sales process and delighted that you have settled into your new home. Wishing you both every happiness for the future. Tracey and the team at Your Move.
5/5
GoogleVery friendly and responsive, easy to get hold of etc. My only issue is that the booking confirmation system means you get emails, phone call and SMS, which is a bit much.
5/5
GoogleI've never reviewed an estate agent in the past but Sophie has broken the mould. She is both professional and approachable. Following up quickly on any queries, making the process run smoothly. Thank you so much!
Agent replied
Dear Lucy, thank you for your kind review, we are always delighted to hear positive feedback about our team and look forward to working with you throughout the process. Best wishes from Tracey and all the team at Your Move.
5/5
GoogleJust rented a flat with Your Move. Amazing customer service and kept us up to date every step of the way.
Agent replied · 20 November 2023
Dear Julia, I am so pleased that we could help you! Best of luck for the future. From the Lettings team
1/5
GoogleI have let my property through this company for the past 12 months upon checkout which I have to pay for my property has been left in a diabolical state. Yet they have continued to do viewings and wondered why nobody has taken the property. …
5/5
GoogleI thought I was allergic to estate agents but Lisa and her efficient team at Your Move at Tunbridge Wells have proven me wrong! Thoroughly impressed with the expert advice and communication, professional but also accommodating attitude and …
Agent replied
Dear Kathryn, Thank you so much for the lovely review! I am so pleased that we have managed to change your mind about estate agents and that the whole process was smooth and … More
5/5
GoogleWe have been very impressed with Your Move in Tunbridge Wells! They have been very professional throughout our purchase journey, always polite and helpful.Tracey and Katy Cruickshank have especially gone out of their way to make sure things went as smoothly as possible!
Agent replied · 20 June 2024
Thank you very much for your 5 star review. Always pleases us to hear we have made what can be a very stressful time less so. Your feedback is much appreciated and wish you every happiness in your new home. Kind regards, Tracey and all the team at Your Move.
5/5
GoogleAlways a fantastic service on the conveyancing side
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
