Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn’t rate Doorknobs more highly. Having used another agent previously (who offered extremely poor service given the commission they were charging) I have been throughly impressed with Doorknobs. They are quick to communicate any issues via email or telephone and are great self-starters when it comes to getting any issues resolved (eg boiler issues) in an efficient manner. The check-in / check-out process is slick and fair for all parties involved in my opinion (they make a through inspection of the property before tenants move in to ensure it is clean and up to scratch).
All of my tenants have been very happy with the service they have received from Doorknobs (my brother has also been a tenant through them at one stage and never had any complaints!)
Overall, a professional and friendly service, who couldn’t make things easier and more pleasant for me!
Emma · 8 July 2018
Agent replied · 7 July 2023
Thanks so much for your positive review Emma. It certainly counteracts the persistent and troublesome groaners that leave unsupported comments here!
★★★★★ 5/5
GoogleI have recently moved a second rental property to Doorknobs, having been very impressed over the past year with their management of the first let. They quickly found a new tenant, respond promptly to email or phone enquiries, and if there are any problems with the property they not only report it at once but also offer a solution ie would you like us to send a contractor to resolve this or do you wish to deal with it yourself. Much better than the previous agents I used whose interest began and ended with them receiving their monthly commission!
Moo · 8 July 2018
Agent replied · 7 July 2023
Many thanks - your comments and 5-stars are very much appreciated by all the team here.
★★★★★ 5/5
GoogleI have been letting my Tunbridge Wells property through Doorknobs since 2009. During this time I have had a few tenants, but only about one month in total between tenancies.
Each break in tenancy has been for personal reasons on behalf of the tenant, and Doorknobs has immediately notified me and put the property back on the market.
Tenant checks have clearly been thorough, because in all the years only one month’s rent was paid late (by five days). Inspections are regular and always followed up with a detailed inspection report.
I know that my current tenant, who has been in the property for a few years, is extremely happy with the communication with Doorknobs. And from my side, I am happy that Doorknobs deals with most things on their own, within the boundaries that we have agreed, and contacts me when they need input or a decision from me - this is what I expect from a letting agent.
Communication is always clear, quick and accurate.
I have recommended Doorknobs to many friends.
Jamie · 8 July 2018
Agent replied · 7 July 2023
Thanks Jamie, especially for recommending us to your friends.
★★★★★ 5/5
GoogleWe have used Doorknobs for a number of years for a property we owned in Tunbridge Wells. They have been great and even though we are so remote from the property we have always been very confident the things were being done properly in line with current guidance and rules. Communication has been faultless. I wouldn't hesitate to recommend them to other landlords.
Linda · 7 July 2022
Agent replied · 7 July 2023
Thank you for your review Linda. It has been a pleasure working with you over the years.
★★★★★ 1/5
GoogleWhen the front door doesnt open and there is no other exit other than the back door, how can there not be an emergency callout when you are on your own with 2 small children and the windows barely open. What happens if there is a fire in the kitchen????????? Doorknobs are the lives of my daughter and her 2 young children not important enough for you to send someone out to fix the problem. This is a huge health and safety issue. Whats more I cannot see that you belong to any governing body.
DOORKNOBS YOU ARE A DISGRACE
Julia · 9 July 2015
Agent replied · 7 July 2023
We were shocked to hear that you were unable to obtain our emergency line when your daughter had a problem. This phone number is stated clearly on our voicemail of our mainline number.
If you had called our emergency line we would have arranged to sort out your problem immediately. We would never leave a tenant and children in the property and unable to get out. The only explanation we can see is that your daughter did not actually call us to report the emergency.
With reference to your query that we do not appear to be a member of any governing body, please note that we are a member of ARLA (the Association of Residential Letting Agents) and that we comply with all their rules and regulations. We state this on our website, in our office and all print materials.
★★★★★ 1/5
GoogleI would not recommend Doorknobs for letting. On the outset, their agency fees seem reasonable in comparison to the other agents, but don't be fooled. In the small print at the back of the contract is a checking out fee of £84, you must have the carpets professionally cleaned £125 and the property professionally cleaned. I have always had my full deposit returned, but they took £334 off for nit-picking. The oven was clean apart from some carbon marks on the trays - they charged me £60 for this using an external cleaning company and believe this is a very reasonable charge. I strimmed the lawn but missed the edges - £35. I called up to discuss the unreasonable fees, and the agent was quick to become aggressive and impatient on the phone, his manner was unprofessional, and I got the impression that customer service is not at the forefront of the agenda at Doorknobs.
Sarah · 9 July 2015
Agent replied · 7 July 2023
It is clearly stated in our tenancy agreement that upon check out a fee is applicable, this is also stated in our terms and conditions with a tenant at the offer stage. We also do not stipulate the cost of cleaning or carpet cleaning as this varies accordingly to what state the property is left in, and the contractors quote based on the work required.
All of our properties are professionally cleaned before a tenant moves into the property, unless otherwise stated on the inventory. The invoice is kept to provide evidence should there be any dispute on this. We expect the property to be returned in the same condition (subject to wear and tear).
You have stated the deductions that you were charged, but also agree on our findings that there were missing areas of cleaning and gardening. Therefore, it would seem unreasonable for the landlord to pay these costs for your error, or expect the ingoing tenant to move into a non-satisfactory property. Costs are not dictated by Doorknobs, but the contractors that are used to rectify these issues. Receipts can be provided on request for any work undertaken which have been paid for by the deposit.
We pride ourselves on our customer service. Should our service be at the standard of which you are excusing I am sure Doorknobs would not be currently trading for over 30 years. We view our tenants as our clients as much as our Landlords.
★★★★★ 2/5
GoogleDoorknobs is the worse letting agency i ever come a cross. My daughter rent a property from them and she is only 18 years old. Doorknob should check the property is everything working or not before give the keys to her. When she got into flat they have noticed straight way that heating is not connected. It took them four months to resolve it. but in that four month they have PAID full rent. Now i have spoken to lady in doorknob Call KETIE. she is most abusive and liar lady i have EVER come a cross. On top she put phone down on me twice. when i ask her she replied to me that she is wasting time and put the phone down again. Her attitude is like who ever rent house they are from jerk. I am also Landlord in few different area but never find a worse estate agent like DOORKNOB. STRONG SUGGESTION TO ALL DO NOT USE DOORKNOB FOR RENTING THE HOUSE.
Jewel · 9 July 2013
Agent replied · 7 July 2023
If somebody is old enough and can supply appropriate credit references we will rent them a property. What we will not do is rent a property that is not fit to live in. Perhaps this reviewer has written this in the belief that her daughter was renting from us, when in fact she was renting from somebody else and has called us in error. Of course, it could have been submitted by a jealous competitor or ex employee seeking to do mischief.
★★★★★ 4/5
GoogleAs a landlady I have been using Doorknobs for the past 5 years for my Tunbridge Wells properties. I have always found them to be helpful and professional at all times. I have had dealings with most of the staff in the Tunbridge Wells office and find them efficient and informative. The accounts are always sent out on time and new tennants are found quickly. The properties are marketed in a timely fashion and update phone calls are received after viewings by potential tennants. Phone calls and emails are always answered/returned. I would highly recommend Doorknobs.
Carol · 9 July 2013
Agent replied · 7 July 2023
Thank you for your kind review, it is much appreciated.
★★★★★ 5/5
GoogleI am so shocked by the reviews on here, and I agree that they must be false. I've rented through other landlords through university and abroad, and I've never come across one that even half competes with the service I've had at Doorknobs!
I've had a few problems (which weren't caused at all by Doorknobs) and they have responded instantly to every issue, and sent professional workmen out to fix them within a day!!! I mean come on, it doesn't get better than that!
I have spoken to a few different members of the team and they've all been equally friendly and understanding. I've never had any experience of them being anything other than helpful and efficient.
There's absolutely no way that these other reviews are genuine, because they just simply don't reflect the service you get from Doorknobs. They've been perfect to me, nobody could have had such a different experience with them. And I've spoken to a number of people there, so I've had a fair experience of them as a whole, not just an individual member. I haven't got a bad word to say about them! I'm actually really glad that I rent through Doorknobs, and I hope to stay with them for a long time to come. I'm sorry for Doorknobs that they've had to put up with these fake reviews, and I hope that people will actually take this one seriously.
Emma · 9 July 2013
Agent replied · 7 July 2023
Thank you for your kind comments. It is indeed unfortunate that some reviews appear to be posted by competitors or disgruntled ex-employees seeking to damage out reputation.
★★★★★ 5/5
GoogleSophie was readily at hand to help me complete paperwork and get my rental property in a very quick timeframe.PositiveResponsiveness
Murray · 25 August 2021
Agent replied · 7 July 2023
Thank you for your positive review Murray. We are pleased you were happy with the service Sophie gave you.
★★★★★ 5/5
GoogleOver the last 12 months , I have used Doorknobs twice and both times I worked with Lucy Rowe, a very energetic and enthusiastic letting agent. Lucy made both experiences very pleasant as she was always very responsive, professional and a pleasure to work with. I would definitely recommend Lucy and Doorknobs and would use them again. L. Cousin , Tunbridge Wells
Seb · 9 July 2013
★★★★★ 5/5
GoogleViewing and letting was smooth and easy process. I got a problem with the fridge that was solved easily. Lucy the letting agent is responsive and helpful.
Ahmed · 26 September 2024
Agent replied · 26 October 2024
We are pleased to hear that you are happy with the service provided from both our lettings team and our maintenance team Ahmed.
★★★★★ 5/5
GoogleCouldn’t recommend Sophie from doorknobs more. From my first enquiry to doing the check in at the flat Sophie was brilliant throughout. She’s polite, positive, knowledgeable and professional. A real asset to the company and made moving stress free and easy. Thank you
Matt · 7 July 2022
★★★★★ 5/5
GoogleI’m a landlord and Doorknob found a tenant within a few weeks, they managed the entire process and have been great at communicating and supporting when needed. I can highly recommend their services and Sophie in particular.
Josefine · 26 February 2024
Agent replied · 24 August 2024
Thank you Josefine for taking the time to share your experience as a Landlord and leaving this positive review.
★★★★★ 5/5
GoogleI enjoyed my experience with Doorknobs - Lucy our agent wend extra mile in support and help in finding our perfect property! Will definitely recommend!
Maria · 26 September 2024
Agent replied · 26 October 2024
Thank you for choosing Doorknobs to help you find your perfect property. It was our pleasure to assist you.
★★★★★ 1/5
GoogleIf I could give zero I would. Renters be very wary of this agency. If your renting go elsewhere.
Jacquie · 15 December 2025
★★★★★ 5/5
GoogleDoorknobs manage 2 flats for me. The company have sorted various problems efficiently and with care and respect. Communication via email or phone with every department is excellent. I recommend Doorknobs as a letting agent.
K · 26 February 2024
Agent replied · 24 August 2024
Thank you for your kind words, I am glad you are receiving a great service from the team and we are delighted to be working with you.
★★★★★ 1/5
GoogleAs soon as I paid the deposit and first months rent they turned in to complete nightmares to deal with. The tenancy agreement was a complete stitch up that I had no choice but sign then and there or lose the money I had paid. At the end they kept the whole deposit, and made up fictitious charges for cleaning and repairs. DO NOT TRUST THESE CROOKS!! - YOU'VE BEEN WARNED.
Charles · 8 July 2017
Agent replied · 7 July 2023
Doorknobs would never pressurise a tenant to sign a tenancy agreement that they are either not happy with, nor understand. We always organise an appointment for contract signing, so that tenants have plenty of time to raise any questions/queries regarding the content of the agreement, and to thoroughly read what they are signing. Tenants are also entitled to take the contract away should they need more time to review the documents, or ask for the contract to be sent to them prior to the appointment.
Doorknobs cannot claim a full deposit without reasonable justification and evidence. The tenant agrees these deductions through the government deposit scheme. If an agreement is not made by both parties then the dispute resolution service would make the final decision based on the evidence provided. Therefore your comment about making up fictitious charges would clearly be a false statement.
★★★★★ 5/5
GoogleAn excellent, thoroughly professional company, giving a personal positive prompt response to any queries. We have successfully rented through them for many years, and would strongly recommend them.
Clive · 26 May 2024
Agent replied · 24 August 2024
Hi Clive, thank you for leaving this great 5* review for Doorknobs. We appreciate your repeated support over the years.
★★★★★ 5/5
Googlegenuine landlord review , can only speak very highly of the team at doorknobs. professional and attentive to my requirements and demands; timely and relevant feedback and advice on how best to maximise rental potential. very happy with quality of tenants referred - despite solicitation from numerous, (less than professional in approach) competitors I will be keeping my rental business with the Doorknobs team. Robert & Nadia Jones
Nadia · 9 July 2013
Agent replied · 7 July 2023
Thank you Robert and Nadia, we look forward to a continuing business relationship.
★★★★★ 5/5
GoogleI highly recommend doorknobs they are very professional and attend to matters with emergency. Been lovely working with Dean and Lucy .
Chantell · 15 September 2025
★★★★★ 1/5
GoogleArranged viewing, booked time off, told gone hours before viewing. Told "well if you're desperate book a day off and see as many as possible" charges for references and admin on top of holding deposit and months rent is astronomical. Have been told by three other lettings agents that legally not allowed to charge for references. Rude, abrupt, unhelpful and overpriced
K · 7 July 2020
Agent replied · 7 July 2023
K Robinson - We are sorry to hear that you did not get the opportunity to view the property that you wanted to see. However when we have offers on a property, we have to put them forward to the Landlord, it is then their decision whether they accept and still continue with the viewings we have or whether they ask us to cancel future viewings, in this case they chose to cancel them. The rental market is a quick market at present.
In regards to admin charges and reference charges, we would not have advised this. From June 2019 tenants do not pay any charges anymore. They just pay a 1 week holding deposit, which then comes off of your first months rent.
★★★★★ 5/5
GoogleFantastic service by Daniel at Doorknobs. Caring, professional and super helpful. Highly recommend.
Sandra · 6 December 2024
Agent replied · 27 December 2024
Thank you Sandra for taking the time to leave us a review. It is great to hear that you will recommend Doorknobs and we will pass your comments onto Daniel.
★★★★★ 1/5
GoogleAbsolute shambles of a company. They care too much for their lying, money grabbing
landlords they manage and nothing about the tenants that pay their hard earned money for somewhere to live.
Not professional in any way, lying to tenants to get them to move in and when problems arise, doorknobs and the landlord we had go hand in hand to spend as little as possible and get out of having to pay for any repairs or refurbishment needed.
We moved in with them knowing we had a seven month old and multiple trays of rat poison was left in all rooms of the property and all they can do is point the finger and blame other people without an apology.
Whatever you do, don't use doorknobs. You'd get more satisfaction dangling your knackers in a tank of piranhas.NegativeQuality, Professionalism, Value
Jason · 25 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
