Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally happy with the service I've received from Doorknobs. Lucy and Rhianna made the process of viewing, signing and moving into my rented flat really painless and have been nothing but professional. Any queries or maintenance issues I've had have been swiftly resolved. All in all I would definitely recommend them 🙂 …
Liam · 27 October 2023
Agent replied · 26 November 2023
Thank you for your 5 star review Liam. We are pleased to hear you are satisfied with the service from Doorknobs. It was a pleasure finding you a property and we look forward to continuing this service for you throughout your tenancy.
★★★★★ 5/5
GoogleI had a fantastic experience with Doorkobs while finding my new flat! Daniel was professional, responsive, and genuinely helpful throughout the whole process. He made everything smooth and stress-free, from the initial viewing to getting the keys. I really appreciate their efficiency and friendly approach, highly recommend them to anyone looking for a great letting agency!
Ichraq · 18 March 2025
★★★★★ 5/5
GoogleI recently dealt with Doorknobs in connection with a new tenancy (as tenant) and have had nothing but positive interactions with them.
Lucy Black dealt with the viewing and the letting and was friendly, proactive and a pleasure to deal with throughout. She responded quickly and, I felt, struck a perfect balance between managing her client’s interests as landlord and also my interests as tenant.
Jodie Walker has just carried out a maintenance inspection of the flat and was also friendly and professional. She worked around my availability and quickly and correctly identified issues that needed to be addressed from the landlord’s perspective.
So, I wouldn’t hesitate to use or recommend Doorknobs.
Ed · 8 November 2024
Agent replied · 8 December 2024
Hi Ed,
Thank you for this great 5* review for our lettings team who are delighted. It is a pleasure working with people for the first time and hearing that their experience has been a positive one.
★★★★★ 1/5
GooglePlease AVOID this agency!
We had a fairly ok (but suboptimal) experience with them over one year tenancy, but things got very sour as we were exiting the property.
1. We were asked to return the keys at 11am on the day of tenancy end. Did not expect this as we have technically paid our rent until the end of the day itself, however, still asked to return keys before noon whilst we had cleaning crew with us.
2. Hired professional cleaning crew to clean the house + dry hoovering the carpet. Note that the carpets were new (one-year old when we moved out), we have no pets and there were no stains. However, Doorknobs wants to take 175 of our deposit for a deep steam cleaning of the carpets. Now if you do not know, under the Tenants Fees Acts 2019, it is illegal to ask tenants to pay for professional cleaning of the property unless it is proven necessary. The fact that we exited the property with it being left in a state cleaned to a professional standard, we should NOT be liable such a fee. In fact, it is unlawful to include the clause of 'Tenants agree to professionally carpet cleaned ...' in the contract as it contradicts with the legislation.
3. When trying to communicate with the agency that point 2 is unreasonable and we disagree, the lady who picked up the phone was EXTREMELY RUDE and SACARSTIC. She claimed that with the clause in contract, it means you MUST pay. Referring back to the 2019 Acts - NO WE ABSOLUTELY DO NOT! We have gone above and beyond with the cleaning and returned the property in a cleaner state than when it was provided to us (even the agent agreed in the email, and did not say that there are stains on carpets and therefore needs professional steam cleaning).
Please know the law and know what you can/ cannot do, Doorknobs. The fact that you tried to take tenants' deposits without a basis is unlawful. We urge every tenant to know your rights - stop the agencies from the bullying!
Sands · 26 October 2024
Agent replied · 10 November 2024
We are very disappointed to receive this review and feel, as agents, it is unwarranted.
Your check out time, as you know, was mutually agreed and was scheduled as per our work diary for that day to enable us to conduct your check out.
When you are quoting the Tenant Fees Act 2019, please paste factual information. It is not illegal to charge a tenant for cleaning to the property. The Tenant Fees Act 2019 states “An agent/ Landlord may request that a property is cleaned to a professional standard. Tenants are responsible for ensuring that the property is returned in the condition that they found it, aside from any fair wear and tear”.
Your review has stemmed from your deposit being charged for carpet cleaning costs.
As you have stated in your review, the carpets to this property were newly replaced less than one year ago. The carpets had been left in a dirty soiled state by yourselves and had to be carpet cleaned for a new tenant to move in, as you did not carry out this service; which was required as per your tenancy agreement.
It is a shame that you feel the need to leave us a negative review based on how you have left the condition of the property in. The property is not cleaner than when you moved in, as the carpets were brand new. The photos that have been emailed to you, that was provided to us by the carpet cleaning company we instructed, show the water extraction from the cleanliness of the carpets you left the property in. The water colour that has come out is black. It is a shame we can’t attach on here these photos to counteract your review and defend ourselves as Agents.
★★★★★ 5/5
GoogleI recently moved into a new place, and I couldn't be happier with the experience provided by Doorknobs. The entire process was smooth, professional, and stress-free. The team was incredibly responsive, attentive to my needs, and ensured that everything was in perfect order before I moved in. They made what can often be a daunting process feel seamless. I highly recommend Doorknobs for anyone looking for reliable and trustworthy assistance in finding a perfect place. Thank you for helping me make this transition so easy!
Tinotenda · 25 October 2024
Agent replied · 10 November 2024
Thank you for leaving us a review and for your kind words Tinotenda. It was our pleasure to help you find your perfect home.
★★★★★ 5/5
GoogleMy overall experience with Doorknobs and in particular, Libby, has been great!
Very easy and seamless and she was very prompt, helpful and friendly throughout the entire process. Definitely a nice process!
Jake · 25 March 2026
Agent replied · 15 April 2026
We’re thrilled to hear that you had such a smooth and positive experience with us.
We truly appreciate your feedback and are glad we could make the process easy and seamless for you.
★★★★★ 5/5
GoogleI’m really glad with their experience and support thank you Daniel.
Aarti · 15 July 2025
Agent replied · 15 April 2026
Thank you for taking the time to leave us a review Aarti.
★★★★★ 1/5
GoogleHorrible agency for tenants. Wasn't interested in my complaint that my landlord was repeatedly letting himself into my flat with no notice. When I gave notice to leave I later asked if I could extend it for a few days because my new flat had a delay for me moving in. All was agreed and I paid the extra days rent. Then on moving day I received an incredibly upsetting voicemail from some nasty little boy working there telling me that if I didn't leave that day they would take steps to evict me. I don't know where that came from, it was agreed and paid for I would stay there until that day so why they felt the need to threaten me like that I will never understand. Also, whilst they were marketing the flat for new tenants they sent people round to view it on several occasions without giving me any notice. They have no respect for tenants, they are only interested in the relationship with landlords. Deeply unpleasant bunch of people, they make me sick.
Victoria · 8 July 2018
Agent replied · 7 July 2023
A Landlords actions such as 'letting themselves into your property' is not a reflection of our services as an agency, in this situation we would have raised this complaint with the Landlord and advised them of their breach of contract. We cannot be held responsible for a Landlords actions.
A date of termination would have been agreed in advance. Should a tenant then refuse to vacate on the date agreed, which is what has appeared to have happened judging by your review, then an agent would have to put eviction procedures into place, especially in a circumstance when a new tenant is due to move in.
Notice of entry from Doorknobs is always given with at least 24 hours' notice as per your tenancy agreement. Should you have disputed this, Doorknobs would always be able to supply evidence to support our actions.
★★★★★ 5/5
GoogleLucy made my property search process easy and smooth! Her guidance and help was very much appreciated. She even organised an online viewing of the property for me.
She was knowledgeable, helpful and made this process incredibly easy. I can not say enough good things about her!
I will definitely refer family and friends to Doorknobs in the future.
Cristina · 11 August 2022
Agent replied · 7 July 2023
Thank you for your review Cristina. We are pleased to hear that Lucy delivered a great service for you! Wishing you all the best in your new home.
★★★★★ 5/5
GoogleWe used Doorknobs to rent a property and our estate agent was Lucy. Lucy was helpful, attentive and answered all our queries. I would recommend them as a letting agent.
G · 15 September 2025
★★★★★ 1/5
GoogleReally really poor experience, would not recommend anyone to use this estate agents. A few things I experienced:
- The locks being changed with NO notice to myself and coming home to being locked out of my property. Estate agents not having a clue that this had been done and then badgering me for months after to get a key....so insanely unprofessional
- Two monthly checks on the property I was renting which is absolutely ridiculous level to check it at, makes you feel like you can't stay there long term/actually relax into living there.
- Pretty much scammed me out of a part of my deposit - they request you use particular cleaning services but don't tell you they want you to use this. Then they take back a part of your deposit when you literally had no idea this was the case.
They came across like absolute scammers, I was a good tenant and makes you think what's the point?
If I could give 0 stars I would, the last few reviews on this page look completely fake and all start in the same way... I've told all family and friends in TW to not use this estate agents.
Marina · 26 May 2024
Agent replied · 24 August 2024
We are sorry that you felt the need to leave us a 1 star review.
All of our reviews on google are genuine and have been left by customers/ clients that Doorknobs have provided a service for.
In regards to the comments on your review, we do not conduct inspections every two months, they are conducted around every 16 weeks as per the terms in your tenancy agreement. This allows tenants to have quiet enjoyment in their homes but also helps ensure that any maintenance or repair issues are identified and addressed promptly, which can help prevent more serious problems from developing.
The locks to the building communal door was changed by the block managing agents of which Doorknobs was not advised. This was quickly resolved for you to gain entry.
You was given the only communal door key for your flat, which is why we needed to contact you for a copy to be made to enable Doorknobs to have a working key.
You had used cleaners when you vacated the property, however the some of the carpets still had dirt tracks on them and therefore had not been cleaned properly. This is why we had to instruct carpet cleaners from your deposit funds to clean the carpet to a good standard, as per your tenancy agreement.
Doorknobs are committed to providing a professional service. If things go wrong, we want you to tell us about it so that we can improve our services and resolve issues as soon as possible. As you know we operate an internal complaint process and are members of a redress scheme. That option is available to you and would have given Doorknobs a fair opportunity to investigate your concerns rather than writing an unbalanced review designed to deter consumers from using our services and damage our reputation.
★★★★★ 5/5
GoogleI have used Doorknobs for managing my rental property for the last 9 years and have always received excellent service. They respond quickly to queries from myself or my tenants and they manage the start and end of each tenancy efficiently. I would recommend them as letting agents
Angela · 6 August 2025
Agent replied · 15 April 2026
Thank you for your glowing review Angela. It's a pleasure to work with you!
★★★★★ 5/5
GoogleIt's such a relief to have a solid, trust worthy, in-person institution that I can rely on to make things as easy as possible. I have dealt with other agents in the past and by far, Doorknobs has been the best. Everything is painless and efficient. Thank you!
Lucas · 8 April 2023
Agent replied · 7 July 2023
We are pleased you are happy with our service Lucas. Thank you for your 5 star review. Your comments are very much appreciated, thanks again from all of the team at Doorknobs.
★★★★★ 5/5
GoogleI have been a tenant with Doorknobs for about a month and Sophie has been very responsive and helpful. Communication when sorting the tenancy agreement was good and minor issues at the property since moving in have been dealt with promptly. Very happy with the service so far.
Em · 12 January 2023
Agent replied · 11 January 2025
We are pleased to hear that you are happy with our service Emily. Thank you for your review.
★★★★★ 5/5
GoogleMy experience with Doorknobs has been impeccable. Sophie was faultless in her professionalism, happy demeanour and knowledge about the property I was interested in. Everything was processed swiftly, including referencing, all with friendly candour. I'm not sure why the other reviews have been so mixed; full marks from my point of view.
Neil · 11 August 2022
Agent replied · 7 July 2023
Thank you Neil, we value your positive review and are happy to hear that your experience with Doorknobs was faultless.
★★★★★ 5/5
GoogleWe have been renting with Doorknobs for just over a year now after signing up for a second year. From the very first viewing, signing the contracts with the agent Lucy it has been a seamless and stress free experience. No matter who we have spoken to for whatever reason we have been met by nothing but professionalism. We’ve experienced a few maintenance issues at the property which Doorknobs have been very quick to resolve. We couldn’t be happier.
Justin · 26 February 2024
Agent replied · 24 August 2024
Hi Justin, Thank you for this great review and sharing it. It is much appreciated by the Doorknobs team.
★★★★★ 5/5
GoogleLucy has been absolutely amazing in finding a new home for myself and daughter. Highly recommend
Jessica · 3 November 2024
Agent replied · 10 November 2024
Thank you for your 5 star review Jessica. We wish you all the happiness in your new home.
★★★★★ 5/5
GoogleDoorknobs were very helpful throughout the letting process and Lucy was very responsive to all our queries, we had a good experience.
Helen · 25 July 2024
Agent replied · 24 August 2024
Many thanks Helen for taking the time to write this positive review of the service you have received from the team.
★★★★★ 5/5
GoogleGreat agents - fast communication and made for such an easy letting experience. Would recommend to anyone!
Ann · 15 March 2026
Agent replied · 15 April 2026
Thank you for the lovely feedback! We're glad to hear the letting process was easy and that our communication made a difference. We really appreciate the recommendation.
★★★★★ 5/5
GoogleAs landlords we have used Doorknobs for 30 years. Their service is consistently excellent - identifying quality tenants speedily, check-in and check out processes, referrals to appropriate suppliers, and accounts administration. Communications are always clear with swift responses. Highly recommended.
Mervyn · 15 August 2025
Agent replied · 15 April 2026
Thank you for your review Mervyn and your positive comments on the service you have received over the years with Doorknobs. It is always a pleasure doing business with you.
★★★★★ 5/5
GoogleAs an older widow renting for the first time, I was quite nervous and apprehensive but the gals from Doorknobs were helpful and accommodating from the start. They welcomed my daughter visiting the prospective property with me and had exactly duplicated my needs so I moved into the very first property they selected. They have kept in touch, answering my questions since moving in and I would highly recommend them to anyone anticipating a home move.
Hilary · 26 February 2024
Agent replied · 24 August 2024
What a wonderful review of the team at Tunbridge Wells! Thank you for your kind words and we are delighted to have been able to help. All the best in your new home!
★★★★★ 5/5
GoogleI have been a tenant with Doorknobs for about a month and Sophie has been very responsive and helpful. Communication when sorting the tenancy agreement was good and minor issues at the property since moving in have been dealt with promptly. Very happy with the service so far.
Emily · 7 July 2022
Agent replied · 7 July 2023
We are pleased to hear that you are happy with our service Emily. Thank you for your review.
★★★★★ 5/5
Google5 star experience from Jack Thrower at Doorknobs. As a first time buyer Jack was professional, made the process far less stressful and was always available to help with any questions I had. I would definitely recommend to friends and families as it was a great experience overall.
Rachel · 7 July 2022
Agent replied · 7 July 2023
It was a pleasure selling you your first home Rachel, we wish you lots of happiness there.
★★★★★ 5/5
GoogleLucy Black is your agent. Amazing lady to coop with. We rented few properties and found her always helpful and supportive. Very high knowledge. Loves to deal with her.
Anna · 20 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
