Doorknobs Ltd Tunbridge Wells reviews

★★★★★ 5/5

Google

Lucy was very very helpful throughout the entire process. From viewing through referencing and move in. There were some challenges but she was very patient with me and took her time to understand my circumstances and she has been very professional throughout the entire process. Even after moving in she is still been supportive. I would highly recommend Doorknobs to anyone looking for a rental property. Thank you Lucy. You’re a star.

Evelyn · 15 March 2026

★★★★★ 5/5

Google

I have just started renting a flat through Doorknobs and it's been a great experience so far! The process was clear, smooth and fully transparent from start to finish. My contact, Libby, has been wonderful from day one - very approachable, thorough and patient. A massive thank you to Libby and the team at Doorknobs for making my move stress-free!

Barbara · 15 March 2026

★★★★★ 5/5

Google

Lucy was incredibly helpful throughout the entire process. She quickly arranged a second viewing and was consistently prompt in responding to my queries after I moved in. Even when the answers weren’t exactly what I’d hoped for, she always made sure I had clear and honest information. She was thoughtful, supportive, and easy to work with from start to finish. Overall, a very straightforward and positive experience. Highly recommend!

Grace · 15 December 2025

★★★★★ 5/5

Google

My partner and I moved over from Australia and found the process rather daunting until we met DoorKnobs and in particular Lucy. She made the process super easy for us and answered our many questions with a smile. We are super grateful for her help and would recommend them so highly!

Jacob · 15 March 2026

★★★★★ 5/5

Google

Doorknobs, Royal Tunbridge Wells, Kent. I don’t normally write reviews, but felt I wanted to share our experience. Daniel, Lucy, Jack, Katie whom we dealt with over a period of time were beyond our expectations after dealing with many Agents, we were not expecting such a fabulous experience. Professional, great communication, efficient in every way, get the job done, understand your needs intuitively and tenacious all the way even when busy with other clients you feel their undivided attention to detail and reassurance and good advice all the way from start to finish - highly recommend and will have no hesitation instructing Doorknobs In the future. Breath of fresh air amongst the many boiler plate Agencies. Well done to Jack and his attentive team and especially Daniel who was beyond the pale. Mr and Mrs Strachan

Tracey · 27 October 2024

★★★★★ 5/5

Google

Lucy Black is one of the most amazing agents I have ever dealt with. Trust me, I have dealt with many over a lifetime. From remembering I liked the property I moved into after it was initially taken, to offering to show it to me when that deal did not materialise, she goes out of her way to be kind, professional and the best caliber of her discipline. If you deal with this agency, make sure she is the one. She will go very far in her industry.

Thomas · 26 May 2024

★★★★★ 5/5

Google

Fantastic experience! Libby was incredibly helpful throughout the entire process and made moving into our new home so smooth. Highly recommended

Faruk · 25 March 2026

★★★★★ 5/5

Google

I recently renewed my rental agreement with Doorknobs. I am very happy with their service. Lucy has been very friendly and helpful and has responded to any queries quickly. They are the first rental agents where a regular inspeciton is performed, which gives me comfort that they are aware of any issues. It was time for my renewal and Doorknobs let me know the new rent with good advance notice before the increase. The increase was also fair. I have also had the regular inspections, which is great and they have mediated well between me and the landlord for any changes that I want to make to the property.

Victor · 26 February 2024

★★★★★ 5/5

Google

I have been a tenant with Doorknobs (Tunbridge Wells) for the past 18 months, an in that time a few issues have arisen, leaking roof which caused damp, kitchen tap, extractor fan in bathroom and a broken down washing machine. Having reported the issues, Jodie, my contact at Doorknobs arranged the tradespeople to come and assess the problems within 24 hrs. I can’t thank her enough for her prompt and professional response and kind, respectful and courteous manner when dealing with my concerns. Thank you Jodie. I would highly recommend Doorknobs when considering renting a property as not only do they rent well appointed apartments, their property management is exceptional

Keith · 26 February 2024

★★★★★ 5/5

Google

We have been dealing with Lucy throughout setting up our tenancy and relocating 2 hours away from where we called “home”. Lucy has been amazing, especially with my millions of questions! Would highly recommend :)

Poppy · 15 October 2025

★★★★★ 5/5

Google

Lucy was fantastic throughout the whole process. She made the move-in smooth, communicated clearly, and responded quickly to any questions. Really helpful and professional, highly recommend.

Burcu · 15 December 2025

★★★★★ 5/5

Google

Lucy is very professional and is always there to help with your needs and questions! 5⭐️

Jamie · 15 March 2026

★★★★★ 5/5

Google

Our experience with Doorknobs has been a genuine delight. As new tenants, we’re very pleased with how seamless the entire process has been. A special thanks to Daniel for his consistent communication, his professionalism and prompt responses has made our process stress-free. Would recommend to anyone looking to let a property.

Warren · 26 March 2025

★★★★★ 5/5

Google

Lucy has been great throughout the process, very professional and clear instructions on what the steps from viewing to renting the property would be. So far, great support from the Doorknobs team at TW.

Rafaele · 15 August 2025

★★★★★ 5/5

Google

I have been a tenant with Doorknobs for almost a year and have been very happy with their services. Lucy was very helpful and responsive arranging a viewing of the property, signing contracts etc. Any minor maintenance issues I have had were quickly dealt with. I have found Sophie to be very helpful and responsive with the renewal of my rental agreement. I can highly recommend them.

Zoe · 26 February 2024

★★★★★ 5/5

Google

Absolutely brilliant service, from start to finish! My agent Lucy was fantastic, showing abundant patience and Lucy clearly cares for her customers. I am very impressed with Doorknobs care and attention to detail. Thank you Lucy for walking me through which could have been a stressful and overwhelming process, you personally made it extremely stress free and comfortable for me. I am very grateful indeed x

Sharon · 26 February 2024

★★★★★ 5/5

Google

Had a really positive experience with Doorknobs in renting a one bed flat. Libby was incredibly helpful and made sure the whole process went smoothly!

Connor · 15 August 2025

★★★★★ 5/5

Google

Pleasant experience finding a property with doorknobs. I viewed two properties a few days apart and wasn’t successful first time round but the perfect place came up later and Lucy was great with facilitating a viewing and making sure everything went smoothly once my offer was accepted. Would highly recommend the service here.

Alan · 25 July 2024

★★★★★ 1/5

Google

Not a pleasant experience . Made me paid more than listed price saying already have an offer. Did not agree for 6 months lease break clause which is standard. I was in desperate need to get a house before certain date. Presumably taken advantage of this situation. After 8 months I had to break the clause, charged me 700 pound for reletting. Moreover deducted 40% of deposit saying the repair cost, which I think its general wear and tear in the house. I paid you more rent that that was asked!!! ---- Updating after response from doorknobs below --- Misuse is strong word! That is false accusation. No wonder your ratings are low on Google. With many customers giving bad reviews. ------ Updating below after case with DPS is resolved (30-Nov-2021) ------ out of 40% of deposit, which was deducted by Doorknobs, I have got 60% back so please be vigilant when dealing with them, even if you have to go as dispute its worth the wait. even after house was in clean state, I paid them for cleaning cost.NegativeProfessionalism

Ajinkya · 25 August 2022

★★★★★ 5/5

Google

We recently secured a rental property through Doorknobs and can't fault the service Sophie and the team provided. With our current landlords deciding at the end of our tenancy to sell, we urgently needed to secure another tenancy. Having found a property on Doorknobs, Sophie was able to fit us in for a viewing and within a couple of days we had secured the let. The communication between us, Doorknobs and the landlord, all facilitated by Sophie, was excellent, with further viewings even arranged for us at short notice. We would highly recommend Doorknobs and look forward to moving into the new property soon, thank you Sophie and team for all your help!

DB · 7 July 2022

★★★★★ 5/5

Google

I had a really quick and easy move in with doorknobs. Lucy was very nice, and rihanna & Jake were extremely sweet and proffessional. I didn't feel pressured at any point during the process. The added move-in service of 'Just Move In' was the cherry on the cake. Would recommend! I hope the property management/upkeep is just as great.

Obafunke · 27 September 2023

★★★★★ 5/5

Google

Thank you Libby and all the staff at Doorknobs , for your fast friendly and efficient service.

Ken · 15 July 2025

★★★★★ 5/5

Google

We had a tight deadline and Doorknobs made it possible to move into our new house in just two weeks. Everyone was helpful, efficient and friendly. Our contact, Libby, always answered any queries very quickly. Definitely recommended.

Paul · 15 March 2026

★★★★★ 5/5

Google

From the call to request the viewing to the day we received the key, the letting process with Doorknobs was really smooth. Lucy Black was very helpful and diligent. For this reasons I'm giving a 5 stars

Daniel · 26 September 2024