Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have moved to Tunbridge Wells during the pandemic in 2020, which made things more complicated by finding a decent property; after being in contact with couple local estate agencies, we came across Brackets which is very well known in town apparently for its amazing services; what can I say - Janie - was absolutely brilliant! She was so helpful from day 1, she went extra mile to accommodate our requirements and find a property for us according to our needs! We stayed in touch ever after as she would be assisting us with any query we may have! Thank you for such a warm welcoming to Janie and the whole team!
Martyna · 13 June 2023
Agent replied · 12 June 2024
Martyna thank you so much for your wonderful review! It has been such a joy to help you, I wish you and your family all the best in the next chapter. If you move back to the area we would be thrilled to find a home for you again.
All the best
Janie
★★★★★ 5/5
GoogleJanie was incredibly helpful and even emailed me out of her work hours which she obviously didn’t need to do. I got the property I wanted and was all sorted quickly. Would recommend bracketts and Janie to anyone trying to rent or buy a property :)PositiveResponsiveness, Professionalism
Dane · 13 June 2021
Agent replied · 12 June 2024
Hi Dane, we really appreciate you taking the time out to leave a review for Janie. I'm so glad this has all worked out so well for you and you got the property you wanted. The market has been busier than ever and with stiff competition for most properties, it can be hard to secure your preferred property. Your review is very much appreciated and has been passed to Janie.
Best wishes
Bracketts
★★★★★ 5/5
GoogleBrackets TW was a delight to deal with. Very helpful with all my queries. I'd like to mention that Max has been the greatest of help. Thank you Bracketts Team.
Christian · 13 June 2023
Agent replied · 12 June 2024
Hi Christian - thank you so much for taking the time to leave a review for our brilliant lettings team, and Max in particular. The lettings team, and all of us at Bracketts send you our very best wishes in your new home. Enjoy the summer in that top location.
Best wishes, Bracketts Tunbridge Wells
★★★★★ 5/5
GoogleThought the letting process with Bracketts was very efficient and straightforward. Rebecca was friendly and supportive from the viewing, through to signing the contract and has been helpful answering any queries I’ve had. Would recommend them for people looking to rent in the area!PositiveResponsiveness, Professionalism
Natalie · 13 June 2021
Agent replied · 12 June 2024
Hi Natalie
Thank you for your 5 star review - it is very much appreciated and has been passed to Rebecca. The market is very competitive and moving quickly so many potential tenants have struggled to secure properties, but working with great tenants is our priority and we were very pleased to be able to help you.
Our best wishes from the whole team.
★★★★★ 1/5
GoogleLandlord Warning for Bracketts Estate Agents
I strongly advise any landlord considering Bracketts Estate Agents to think twice before entrusting them with your property. My family and I have been living at our home for over 4 years, and since Brackets have taken over our tenancy our experience has been nothing short of appalling, and the agency’s handling of serious environmental health concerns should be a major red flag for any responsible property owner.
Our property suffers from significant mould and environmental health issues that Bracketts Estate Agents has failed to handle with any level of responsibility. Despite being notified of the clear hazards posed to our 1yr old child and our own health, my wife is also currently pregnant, they have shown little to no urgency or care in addressing these problems. Their attitude has been dismissive and, frankly, irresponsible.
Worse still, their lack of proper management has left us with these conditions only deteriorating, as they refuse to acknowledge our need to leave despite the property being clearly unfit for occupancy. They show a shocking disregard for the impact on tenants’ health, especially for vulnerable families.
This level of negligence should deeply concern any landlord who cares about maintaining a safe, tenant-friendly property. It is clear that Bracketts Estate Agents prioritise neither the well-being of tenants nor the proper upkeep of the property.
As a landlord, you want an agency that genuinely looks after your property and the welfare of your tenants, look elsewhere for a reliable, responsible letting agency.
Antoni · 19 November 2024
★★★★★ 5/5
GoogleWe recently bought a property in Tunbridge Wells which was marketed by Bracketts. Kim had a no nonsense, straightforward approach which was refreshing and any assistance that we needed during the conveyance was tended to quickly by the Bracketts' team. We would certainly recommend them!
Joseph · 17 December 2025
★★★★★ 5/5
GoogleJust used Bracketts to rent an apartment. Their service was first class throughout. Becky was lovely and very professional - highly recommend !
Nick · 13 June 2023
Agent replied · 12 June 2024
Hi Nick, thank you for leaving this review for Becky which I've shared with her. She sends you her best wishes in your new home. The whole team is here if you ever need any help in the future. Best wishes from Becky and all of us at Bracketts :)
★★★★★ 5/5
GoogleBracketts, Tunbridge Wells were a joy to deal with right from the start. Anna came out to value initially and then I dealt with Phil for sales progressing. I achieved an excellent price for my property and dealing with Phil on a weekly basis was nothing short of a joy. Professional, friendly, helpful, efficient and all you could want in an agent. I can't say enough good things about this branch. I am happy I chose Bracketts for my sale.
Paula · 14 June 2017
★★★★★ 5/5
GoogleWe were selling from a distance under a power of attorney. It was a huge advantage to have a team who knew the area and the local market so well and with the experience to keep the sale on track. We cannot recommend Bracketts more highly.
Liliane · 21 October 2024
Agent replied · 24 October 2024
Hi Liliane
It was a pleasure to act for your family and this is very much our area of expertise and it matters not where you are based and whether we meet even. Thank you for making time to leave this review - we're pleased to have found the right buyer who acted so promptly.
If we can be of any help in the future, please don't hesitate to ask.
All the best from Kim and the team :)
★★★★★ 5/5
GoogleBrackett's acted on behalf on our vendor and I only wish that we sold our property via them. They were incredibly helpful and did their best to keep my wife and I in the loop regarding our purchase, even if there wasn't much update. The helped make our purchase as smooth as possible.
I was a first time buyer, so a lot of the process was new to me and Brackett's really helped me throughout the months make sense of everything.
It was particularly helpful as the goals posts changed a lot within the chain.
Excellent service! Thank you!!PositiveResponsiveness, Professionalism
Alex · 13 June 2022
Agent replied · 12 June 2024
Hi Alex
It was a pleasure to help you and thank you for taking the time to leave a review. Our best wishes from the whole team @bracketts
★★★★★ 5/5
GoogleI engaged the services of Bracketts surveying team on recommendation from another local surveyor in Tunbridge Wells to carry out a full building survey on a grade II listed property. The service I have received from my initial contact through to receiving a very detailed completed survey has been very professional throughout and any questions I needed to ask were dealt with quickly. I would have no hesitation in recommending Bracketts to anyone requiring a survey on their property.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 13 June 2022
Agent replied · 12 June 2024
Many thanks Sarah for your kind review - it is very much appreciated. Our surveyors have a wealth of knowledge and experience, and even in these busy times are turning their reports around very promptly. Your kind comments have been passed on and we all send our very best wishes to you in your new home.
★★★★★ 1/5
GoogleAvoid if possible, terrible experience with these people. They were incredibly rude and unprofessional throughout.
Jo · 17 October 2025
Agent replied · 17 April 2026
Hi Jo,
We were very sorry to read your review and the comments about your experience. We take all feedback seriously and strive to offer a professional and respectful … More
★★★★★ 5/5
GoogleSarah from Bracketts managed the sale of our house in the village area of Tunbridge Wells. On her initial visit she highlighted improvements we could make to best prepare the house for sale. Sarah is very experienced, with an excellent understanding of the market in our area and justified the sale price she proposed we put our house. Sarah provided a very professional service throughout and kept us up to date with feedback from viewings. When negotiating “sale agreed”, Sarah was an excellent facilitator between us and the new buyers. Any issues raised by the buyers were dealt with by Sarah, and the residential team at Brackkets, in a timely fashion to ensure completion occurred on time and co-ordinated perfectly with our related purchase.
I would highly recommend Sarah and the rest of the residential team at Bracketts.
Geoff · 15 June 2013
★★★★★ 5/5
GoogleRebecca was amazing from start to finish, everything has been completed in just a few days.
Fantastic service.
Hayley · 17 August 2023
Agent replied · 12 June 2024
Hi Hayley
Thank you for taking the time to leave this 5 * review for Becky and and our lettings department and your kind words have been passed to Becky. The whole team at Bracketts send our very best wishes to you in your new home. If we can help in the future, then we'd love to hear from you. Best wishes from Becky and the whole team at Bracketts.
★★★★★ 5/5
GoogleMax was an absolute delight to communicate with from start to finish when renting a flat with Bracketts.
Jessica · 17 August 2023
Agent replied · 12 June 2024
Hi Jessica
Thank you so much for the glowing review for our lettings team and Max which I have passed on to him. We all send our very best wishes and if we can ever be of any help in the future, please do not hesitate to get in touch :)
★★★★★ 1/5
GoogleWorst Letting Agent and their services in Tonbridge please stay away. Recently moved into an Apartment managed by Bracketts they charged me the highest Rent compared to the other apartments in the vicinity. The house was not properly cleaned nor inspected. The toilet flush was not working, the balcony has stinking stuff to name a few. It's been a week and they have not given me the Inventory checklist, the worst customer service I have seen.
Saurabh · 13 June 2022
Agent replied · 12 June 2024
Thank you for bringing this to our attention. It is bizarre a one star review less than 24 hours of having your emergency being addressed by the Lettings Manager yesterday. You had called in on the date to state that the balcony was not clean, as you have taken a top floor apartment the cleaner is not able to clean all external balcony rails this is for the block management which had also been addressed by the manager to the block management.
To address the clean, a member of staff met you prior to your move and at that time the flat did require cleaning a deep clean throughout. Please note that this was carried out the following day before key collection and ALL areas inside the flat were cleaned to a high standard- this was also inspected by a member of staff and reflected in the inventory report which is in process.
There was a delay to the report as the inspector required to update the report which does tend to happen before sending to the residing tenants.
As for charging you the highest rent, the property was marketed at the value seen on all sites and you personally were not charged any higher than anyone else as you offered the advertised rent for the flat with a commitment of 12 months.
Should you not be pleased with the service it would have been best to call the office to speak with a member of staff as review is not one where a member of staff can help you on directly as a simple phone call could.
★★★★★ 5/5
GoogleBracketts, Max specifically, has been highly understanding and accomodating of my needs as a tenant with young family. I received fast responses for my enquiries and great guidance through the process of settling in the new place.
Highly recommended!
Sara · 26 November 2024
Agent replied · 10 December 2024
Dear Sara, Thank you very much for your kind words. You were a pleasure to deal with from the offset. All the best. Max.
★★★★★ 1/5
GoogleAbsolutely zero customer service if you are a perspective tenant. Unfortunately I had not passed credit checks so I offered to pay the full term of 12 months in advance which would of cost me £42k. I was told that the landlord was not interested in having me as a tenant even if I was to pay this amount upfront, seeing as the landlord did not want me as a tenant I requested to have my holding deposit returned which was £807.69, to which I was told I will not be getting my money back. I can understand if they wanted to take something for the cost of the references, however keeping £807.69 of my hard earned money is appalling. If you are looking to rent stay clear of bracketts! Read the other reviews!!NegativeResponsiveness, Professionalism
Josh · 13 June 2021
Agent replied · 12 June 2024
Dear Josh
We have only spoken once, but your review is the same as the one above and relates to the same property. We cannot discuss personal finances and details publicly however, in accordance with the tenant fee act, I’m afraid that you signed to say that you accepted a weeks rent is non-refundable and dependent on passing referencing.
All the correct processes have been followed in line with the Government guidelines.
The Landlord declined your offer due to the references provided which only were known after the deposit was made. I have advised you how to proceed in the future to avoid this again and wish you well.
★★★★★ 1/5
GoogleHi all,
After I get a view another day wereI saw a nice property, this morning I get an check call for a viewing of which I didn't know.
I ask for an email with all the details which I got it straight away but without a link of the property.
I said again that I don't know what's it's all about and the lady which supposely it's the letting manager start shouting that it's so busy and she doesn't have time to answer to my questions because it's no way that they will book me without my request.
Well, I didn't make such request and definitely I don't know still what property was.
I can say one thing, that lady was rude hanging the phone on a very bad tone after a small talk which make part of her job.
Changing information, solving problems and leaving customers with a great feeling after a phone call it's something what an agency manager should achieve with ease with sweet talk, not with shouting skills.
So so bad. No profesionalism, no skills, not a people person.
They might be busy but this is no excuse to talk like this to their clients.
We don't want to hear anything from this company.
Shame on her, she's bringing disgrace to an estate agency which comes with an excellent reputation.
Regards
Sorin ManolacheNegativeResponsiveness, Quality, Professionalism
Sorin · 13 June 2021
Agent replied · 12 June 2024
Dear Mr Manolache
Yesterday you spoke to me and two of my colleagues at length and asked to see two properties; our system shows you were sent confirmation emails for both of these viewings that clearly set out the date, time and address for these properties.
Property details are sent out in mail outs for properties when they come to the market so that people can decide whether they want to view and presumably having seen these you decided you wanted to view and booked an appointment.
Saturday is the busiest viewing day of the week and therefore as a courtesy we made a brief call to re-confirm your appointment as you were late yesterday.
When we called, you said you didn’t know anything about the appointment that you'd only booked yesterday, but the software confirmed that you had indeed received a confirmation email yesterday (we then re-sent this email booking confirmation again).
When this was pointed out you then said that you had asked to view it, but you didn’t know if you could make it or indeed wanted to view it today
You said you wanted to view the property details on line again.
As my colleague was already at the property by this time for your appointment, we needed confirmation or cancellation urgently so that we knew if we could offer this slot to another applicant.
You said that you would call us back once you had seen the details, but you by then my colleague was already waiting at the property for you and needed to know whether to wait or move onto the next appointment.
We did not put the phone down on you or shout, it was difficult to hear you over the phone and it seems clear that there was a misunderstanding.
We were not shouting but tried to speak more clearly as we couldn’t understand you, our apologies if it seemed so. It certainly does appear that there has been significant confusion. Nevertheless,
we wish you well with your property search.
Janie Alexander Robinson MARLA
★★★★★ 5/5
GoogleSarah at Bracketts managed the sale of my late sister's house and provided the best service I have ever received from an estate agent. She not only handled all aspects of selling the house professionally and efficiently, but also kindly helped me arrange other services that would have been very difficult for me to arrange from a distance. I chose Bracketts on the basis of a personal recommendation from a friend, and am very happy to pass on that recommendation to others.PositiveResponsiveness, Quality, Professionalism, Value
Joan · 13 June 2021
Agent replied · 12 June 2024
Hi Joan
Wow - thank you for the lovely review - its very kind of you to take time out to leave this. I was delighted to assist you on this sale and am so pleased we found such a lovely young couple (who 'tied the knot' the day after collecting the keys) who will cherish this beautiful home as they start their future together.
My very best wishes, Sarah
★★★★★ 5/5
GoogleBracketts have made our buying experience a really good one and we would thoroughly recommend them. We also had experience of their letting team last year and feel the same about them and everyone we have had contact with in the office. A really professional, caring organisation who are willing to go the extra mile to help. Kim handled our purchase and could not have been more helpful, calm and reassuring, especially in the current difficult circumstances for everyone. We have had many dealings with agents over the years but this was our first one with Bracketts and it has been one of the best experiences, so thank you.
Sally-Ann · 13 June 2021
Agent replied · 12 June 2024
Hi Sally- Ann
We were delighted to be able to hand the keys to you yesterday, and all here send you our very best wishes in your new home. Its very kind of you to make time to leave 5 star feedback for us especially when you must surely be surrounding by packing boxes and in the midst of chaos.
Our very best wishes from us all here at Bracketts :)
★★★★★ 5/5
GoogleMy experience with Bracketts was unbelieveable! Smooth would be an understatement.
I can't recommend high enough Becky(Rebbeca Chapman), her courtesy, availability and support throughout the viewing and signing the contract was amazing. No question was ever too much. She would always go the extra mile to make her clients happy.
I'm happy to say i'd probably always stick with Brackett's from now on!
Alin · 13 June 2023
Agent replied · 12 June 2024
What a truly wonderful review to come into this morning - its made our day.
I have passed this to Becky who was delighted to work with you to find your dream home.
She fully appreciates how busy you are, especially with your forthcoming move, so is really grateful that you took the time to leave this 5 * review. All of us at Bracketts send you our very best wishes in your new home, and if any of our departments can be of help in the future, don't hesitate to ask :)
★★★★★ 5/5
GoogleI was recommended Bracketts by a client and am very pleased to have been referred. The service was quick and efficient and the survey results were very clear. I was also really pleased on asking questions, that the responses were clear and in layman's terms, which is exactly what I needed. Would absolutely recommend.
Sandie · 14 January 2024
Agent replied · 12 June 2024
Hello Sandie. Thanks for leaving this review for our survey team, who really appreciate your feedback. If we can ever be of any help in the future, please don't hesitate to ask.
Best wishes for a happy and healthy 2024
★★★★★ 5/5
GoogleWe have been very happy with the service provided to date. Bracketts staff have provided a very personal service. They have updated us when necessary and are always quick to respond to any queries. They have an excellent knowledge of the local market and were able to find us suitable tenants very quickly. What matters most to me is that we have continued to be treated as valued customers even after tenants have been securedPositiveResponsiveness, Quality, Professionalism, Value
David · 26 August 2021
Agent replied · 12 June 2024
Thank you so much David, it has been a joy to deal with you and your comments really do mean a lot to us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
