Bracketts Chartered Surveyors Tunbridge Wells reviews

★★★★★ 5/5

Google

Really happy with the service at Bracketts from Hannah and Damon, we have now moved from our rental property and Hannah and Damon have been brilliant the whole time we were there. Highly recommend 😊 …

D · 26 November 2024

★★★★★ 5/5

Google

Lucy Martin from Bracketts helped me sell my property and I couldn't give her higher praise. Not only did she do an excellent job as my agent, but also mediated between myself and my buyer. She went over and above, and always gave prompt and friendly service. Very happy with Lucy and Bracketts as a whole, and will definitely use them again.

Alex · 13 June 2023

★★★★★ 5/5

Google

Worked with Tyson - great experience, thorough, patient, knowledgeable. Highly recommended.

Mark · 17 August 2023

★★★★★ 5/5

Google

Bracketts have been great with the house purchase. Through Nick and Lucy initially with viewings and then getting into the property having had our offer accepted to Janice who has helped push all the elements along to point of completion everyone has been really friendly, helpful and understanding. Thanks and Merry Christmas.

Toby · 14 January 2024

★★★★★ 5/5

Google

Excellent service throughout, attentive and committed in providing a thorough service, reliable comms, fast and reactive with our best interest at the forefront. Highly reccomended!

Mark · 17 February 2026

★★★★★ 1/5

Google

Absolutely unprofessional and unethical lettings agent. Viewed a property and then made an offer, paid a holding deposit and they still advertised the property. I was told by Janie that other people are interested in the property even when I deposited the holding fee. She told me they have referenced another tenant and for me to complete my referencing form fast as other people want it who has passed credit checks. Why take my money and then entertain other tenants? This is illegal as they should have stopped marketing the property once I paid the fee. They only took the property off the market once I complained to her. They have kept my holding fee of £807.69 and refusing to return it. Rogue estate agents! I will be escalating this further to the Property Ombudsmen and Trading standards to the local council.NegativeResponsiveness, Quality, Professionalism

Rachelle · 26 August 2020

★★★★★ 5/5

Google

Our surveyor, Tyson, provided many outstanding services. He gave us many valuable suggestions and opinions that aided us greatly and these helped us a lot with our next steps. I am extremely grateful towards him and I will most definitely be choosing this company next time as i have complete faith in this company providing a amazing survey. I would recommend this company to anyone who wants exceptional surveying services.

Chit · 13 June 2022

★★★★★ 1/5

Google

Spoke to enquire about a letting with a awful very rude & abrasive lady by the name of Rebecca Chapman talks down to you and immediately asks you what you do for a living then judge's you based on your profession! Steer clear plenty more agents out there that treat people with a bit of respect......

K · 16 September 2023

★★★★★ 1/5

Google

Not impressed with the service received from Bracketts. I thought I'd view a flat with them and was optimistic to get registered with them due to their good reputation through reviews and reasonable fees. I was shown around and then proceeded to chat with the agent about fees etc and my circumstances. They spent the whole time telling me that I was basically wasting my time offering any money for the flat in question because of my low wage even with a guarantor. Not only that, then said that basically I wouldn't be able to afford any rental on the market. At the end of the conversation that I shouldn't be put off making an offer! I did put an offer forward for £25 below the rental price pcm because i liked the property, and asked them to get back to me with the answer. Its been almost 2 weeks, and they still haven't got back to me or let the flat. Very poor customer service. I would not use them again for renting or buying/selling of property. I have now successfully managed to rent a property from another estate agent, so.. shows how much they value potential reliable tenants.

Georgia · 13 June 2020

★★★★★ 1/5

Google

Based on the other reviews I’m not sure why we were treated so poorly by Bracketts. Essentially we were completely ignored once we had put in an offer in for a house, which was accepted. Then radio silence.. we called every week for updates but there was zero communication, we were just fobbed off every time, and after 6-8 weeks of waiting we gave up completely. We can only assume the sellers eventually pulled out but Bracketts didn’t have the decency to call and let us know. This was a big move from London into our forever home, so it has been an additional strain on what already is a stressful and emotional process. Buyers beware, Bracketts seem to only care entirely for their sellers. A highly disappointing customer experience and just so utterly bizarre.

Rebecca · 13 June 2020

★★★★★ 5/5

Google

My first dealing with Brackets estate agents was when we were moving back to Tunbridge Wells from overseas and we were looking for somewhere to rent. The agent who was showing me the properties was very helpful and as well as showing me the properties that I requested to view via rightmove, she also suggested I consider an area and a property that I had completely dismissed. She was right about the area, I loved it there. I was impressed enough to approach them when we came to sell our property. I found Sarah Mott in particular to be extremely professional and very insightful with great advice on selling versus updating our property. The valuation was realistic and the property did sell. I did find that after we had agreed on a sale that there wasn't as much of a push to close the sale as we expected - all parties work through their solicitor and the estate agent is the only person who can contact all parties to ensure smooth sale, this can be frustrating but it seems to be the UK system. We did complain at the time that we weren't getting updates so they reached out more but in hindsight they were updating us to say that there wasn't anything to update about. All said we were very happy with Brackets and we would happily use them again to buy or sell a property.

D · 13 June 2020

★★★★★ 5/5

Google

A well-deserved 5 * review for the most professional estate agent we came across when we were looking for a property. I’d offered on a different property first via another agent then was told I need to see their mortgage adviser before my offer was put to the owner. Although I did speak to their mortgage adviser, when I told them I would stick with my current mortgage adviser, I was then told that although my offer was accepted, they wouldn’t now take the property off the market. I didn’t want to incur costs on a instructing my lawyer and paying for a mortgage application on a property they were still offering for sale. In the end, although I wanted to buy the property, it was made impossible by the agent who put these obstacles in the way. When I found a different property via Bracketts, there was none of this nonsense, and I ended up with a great experience and a quick transaction. During the course of my purchase, I dealt with the whole team, all whom were really helpful and professional. I can recommend them wholeheartedly.

Scott · 13 June 2020

★★★★★ 5/5

Google

Nick Butler from Bracketts carried out a full building survey for us on a period property. He came highly recommended and we were not disappointed: very thorough, very approachable and turned around the report promptly for us. Excellent attention to detail, expert judgement and able to present the big picture to us clearly, too. Many thanks & to all at Bracketts who assisted us.PositiveResponsiveness, Quality, Professionalism, Value

Dan · 26 August 2022

★★★★★ 5/5

Google

Bracketts recently sold my mother’s house. Very professional and efficient service throughout. Thank you Sarah Mott and colleagues for all your help. Would definitely recommend.PositiveResponsiveness, Professionalism

Joanne · 26 August 2021

★★★★★ 5/5

Google

From my initial phone call to Brackett's surveyors' office to the Home Survey report, this was a good experience. The office staff and the surveyor were all friendly, kind and very helpful. The report produced by the surveyor on the property concerned, was comprehensive, thorough and written in an understandable way.

Lesley · 15 November 2023

★★★★★ 5/5

Google

I would like to comment on the review left by Luci Leach. I am the landlord of the property in question and can confirm that I WAS contacted by Becky and I made the same decision as she did. I trust her judgement and she had been thoroughly briefed on my conditions for any proposed tenancy. In fact, the review was posted even before Becky had had the chance to call this lady back after speaking to me. I have always been very satisfied with the lettings team and the service they have provided. They are both professional and proactive in all dealings. Isn't it a shame that some people feel the need to sabotage someone's reputation just because they don't get their own way?

Christian · 14 June 2019

★★★★★ 5/5

Google

The survey provided was efficient, helpful and friendly. The report was received promptly and all queries answered quickly and simply, including plenty of photos of the flat roof. It was good to find a surveyor who could survey a flat roof at a very competitive price.

Susanne · 13 February 2024

★★★★★ 5/5

Google

I would highly recommend Bracketts in Tunbridge wells. Coming from a customer service background you really notice when people go that extra mile and the team in bracketts In Tunbridge wells certainly do just that. A huge thank you in particular to Phil who has been so efficient and helpful and talked us through the process every step of the way, and really kept me and my partner updated throughout the process. Thank you also to Kim & Helen. Very happy customers. Elle & Josh

Elle · 14 June 2018

★★★★★ 5/5

Google

I used Bracketts when searching for a rental property in Tunbridge Wells in May 2021. Their service during a tricky pandemic period was faultless. I would use them again in a heartbeat and thoroughly recommend them to anyone looking for a trusted and well run estate agent in the area. Thank you in particular to Janie, Rebecca, Max & Damon for their attentiveness and professionalism throughout the process.PositiveResponsiveness, Quality, Professionalism

Andrew · 26 August 2021

★★★★★ 4/5

Google

This is my second house sale through Bracketts. Sarah and the team handled my sale in a friendly and professional way. Thank you.PositiveProfessionalism

Joan · 13 June 2021

★★★★★ 5/5

Google

Bracketts have sold two properties on behalf of our family in recent times. Darrell Barber from the Commercial team in Tunbridge Wells and Jeffrey Moys based in the Tonbridge office are experienced professionals who know their market well and have been successful in finding prospective buyers at an early stage. In both cases we found the selling process to be straightforward and accessible and I am happy to recommend them.

Adrian · 13 June 2021

★★★★★ 5/5

Google

First class service from end to end. I am so grateful for my agent Rebecca in assisting me to land the most ideal place to stay. Highly recommended

Debbie · 7 November 2024

★★★★★ 5/5

Google

Darrell Barber at Bracketts looked after my commercial property in Tunbridge Wells for almost 20 years. In that time he was always there when l needed him, always “on the button” with what was required and always charming to work with. I only ceased being a client when last month the property was sold. In Darrell at Bracketts you are in a safe pair of hand!PositiveResponsiveness, Quality, Professionalism, Value

Patricia · 13 June 2021

★★★★★ 5/5

Google

A wonderful service, extremely responsive, supportive and professional. Sarah went above and beyond to get us to completion. Thank you!!

Maja · 13 June 2021