Trusted Agent profile · Truro
★★★★★
230 reviews across 2 platforms
10/11, Lemon Street, Truro, TR1 2LQ
Miller Countrywide's office in Truro, at 10/11, is rated 3.8 out of 5 across 230 reviews on two platforms, including 158 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Miller Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Truro office, from every platform, shown as written. First names only.
5/5
GoogleFrom the initial contact right through to the new tenants moving in, everything was dealt with professionally. Communication was excellent throughout the process and I feel confident in having the staff at Miller Countrywide manage the property.
Thank you for taking the time to leave us this great 5* review Jan. Kind regards, Lucy, Customer Relations.
5/5
GoogleI just want to take some time to say thank you publically to Sophie, Daryl and Jenny in the office for their hard work, time and effort it making my house sale a stress free and pleasant experience. They worked their butts off during a very busy period, not to mention covid causing problems across the country on many other levels. These guys kept smiling and kept me feeling positive that things were moving as they should be and were in fact doing so because of their level of commitment and contact is second to none. If I decide to sell or move within their covered area, I will be choosing to go to them again and recommend you do too. Thank you all again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI let my property out with Faye and the team in Truro. They have always provided a professional service and answered any queries I’ve had promptly. I’d recommend them to anyone looking to let out their property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI just want to take some time to say thank you publically to Sophie, Daryl and Jenny in the office for their hard work, time and effort it making my house sale a stress free and pleasant experience. They worked their butts off during a very busy period, not to mention covid causing problems across the country on many other levels. These guys kept smiling and kept me feeling positive that things were moving as they should be and were in fact doing so because of their level of commitment and contact is second to none. If I decide to sell or move within their covered area, I will be choosing to go to them again and recommend you do too. Thank you all again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience with Miller Countrywide Truro has been nothing but positive. I have mainly dealt with Faye and Bethan who are friendly, professional, and quick to respond to calls and emails. Would recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMiller Countrywide handle our letting property and have just dealt with a new tenancy for us. Bethan and her team are always professional and everything gets done properly and on time. Would certainly recommend them to others.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnbelievably high fees
Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.
5/5
GoogleRecently rented through Miller with Bethan and had very positive experience. Bethan was supportive and patient through all our questions.
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
1/5
TrustpilotRecently rented a property from the…
Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day.
5/5
TrustpilotTruro Branch Pheobie and Reese
5/5
GoogleGreat branch do deal with, very professional and helped me find the right house in a rush. A absolute pleasure to deal with even with all rush I put on them. I would highly recommend. Thank you so much.
5/5
GoogleWe had a wonderful service from both Riley and Charlie from start to finish. They helped us secure both our mortgage and the house we eventually chose and were incredibly supportive when we had issues with our solicitors. We would definitely recommend Miller, if you are looking for a supportive and professional service throughout the entirety of the process. Thank you.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBethan was most helpful and responsive and provided a great service in finding new tenants for our property. We will certainly use Miller Countrywide in Truro again.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to whole Miller team for being so friendly & helpful and kind. Wonderful service from the time of review of house with Yazmin and dealing with the paperwork with Kayleigh and Abi and all the others that I couldn't remember their names. Much appreciated 🙏👍 …
Huseyin thank you for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been very fortunate to have Miller Countrywide, Truro branch mange my letting properties for over six years. They have found me excellent tenants very quickly each time I have a changeover. They offer advice when I ask for it and there is always someone on hand to sort out property issues if they arise. I don’t have to worry about any of the property safety requirements as Miller Countrywide automatically keep them up to date. Their communication is excellent and I can relax knowing that the property management is in good hands.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
GoogleConstant cancelled viewings... not sure how they run their operation. Wife sorted work rota to view a property only to be told its let. Feels like, fill the property and just move on to the next punter ASAP! Hope your housing market collapses and that its biblical and that the whole thing comes down on your heads. Be warned, you reap what you sow!
Hi Simon, I am sorry to read you feel this way. The rental market is moving quickly at the moment. As I am sure you will appreciate, once our local team have agreed and let the property to another interested party, with the authority of the landlord, viewings cannot continue. I do hope you are able to find a suitable property soon. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotAggressive cold calling me trying to…
Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!
2/5
TrustpilotForget who they’re working for
The Truro office managed the sale of my parents’ house. I would describe them as energetic but dealing with them was very frustrating.
1/5
TrustpilotSt Austell branch is a complete joke
St Austell branch is a complete joke. Currently I am looking to sue for unnecessary harassment and trying to heavy handedly change the terms of tenancy agreement without either tenant (mine) or landlords written (or even verbal for that matter) agreement.
1/5
TrustpilotUNPROFESSIONAL AND MISLEADING
My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested.
4/5
GoogleMassive thanks to Jenni and Daryl. A difficult year for everybody but their patience and professionalism saw us through our house sale. Really happy to recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for the lovely review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
5/5
GoogleHuge thank you to Daryl and Jenni for their help in finding us the perfect bungalow for my parents. Very knowledgeable and approachable throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe rented a property from Miller ,very professional and supprlortive in all aspects .Thank you Miller being the part of our way
Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Truro office has 230 reviews across two platforms: 158 on Google, 72 on Trustpilot (across the whole business).
Miller Countrywide Truro is rated 3.8 out of 5 across all 230 reviews, and 4.7 out of 5 on Google from 158 reviews.
Yes. In The Trusted Agent 2026 awards: Miller Countrywide, Truro won Trusted Agent.
Miller Countrywide Truro, 10/11, Lemon Street, Truro, TR1 2LQ.
