Trusted Agent profile · Tower Hamlets
★★★★★
511 reviews across 3 platforms
The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets, E14 9SH
Ernest-Brooks International's office in Tower Hamlets, at The South Quay Building, is rated 4.8 out of 5 across 511 reviews on three platforms, including 241 Google reviews rated 4.7.
241
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
212
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from my estate agent Mark Goldstein who is managing my London portfolio. Consistently above and beyond to ensure my properties are well taken care of. EBI as a whole has professionalism, attention to detail, and prompt communication which makes them a pleasure to work with. I have sold via EB for years and personally know Mr Rainbow and his highly recommend team, anyone looking for top notch property management services in London look no further!
5/5
TrustpilotExcellent staff
Craig Kelly was extremely helpful, patient and knowledgeable, with Craig's help my offer was accepted on a property that I love.
5/5
TrustpilotZhiqi has been so efficient and…
Zhiqi has been so efficient and professional in the way she dealt with all my requirements and queries and she ensured I was happy with the properties shortlisted before I even went to see them. I really enjoyed working with Zhiqi and really looking forward to recommending her service to my friends and colleagues looking to buy properties.
5/5
GoogleWe found our perfect flat on the first viewing - which doesn't happen very often. Thanks to Michael who was very responsive and helped us with negotiating the terms with landlord, also very hands on with any problems we had. Half a month into our tenancy the customer service has been pretty good. Thank you to Joanna and Gaby for looking after us.
5/5
TrustpilotWould highly recommend
After a long journey trying to sell our property we enlisted Ernest Brooks as a second agent and they managed to secure us a great offer within three months. Anthony, Maglin and Caitlin were great to work with. Very quick response times and great support in the lead up to exchange. Would highly recommend.
5/5
FacebookReally impressed with Ernest-Brooks set up, had a very tight window to move and get settled in, everything was handled with urgency which makes the whole process less stressful. Special mention to Jason who helped me quickly sort out a mattress / bed issue that was causing me agg! Felt valued, so thank you guys.
5/5
TrustpilotGood bunch of people
Maglin has been very helpful in following up with the seller post price agreement and has ensured completion of our purchase. We’ve had a really good experience dealing with Ernest Brooks and based on that i would happily recommend them. They are a very good and friendly team. Thanks for all your help!
5/5
GoogleMichelle Bacon, my incredible estate agent, made my flat hunting experience truly exceptional. She not only went above and beyond to secure the best deal with the landlord but also played a pivotal role in finding the perfect flat after my 5-month search. Michelle's dedication and expertise set her apart, making a significant difference in my housing journey. Her seamless handling of the tenancy agreement, valuable advice, and assistance in setting up my new flat services account added immense value. I'm genuinely grateful for Michelle's friendly approach, making the entire process highly recommendable!
5/5
GoogleI had an excellent experience renting my property through Ernest Brooks. The process was smooth, and their team was professional, responsive, and helpful throughout. Oliver handled it efficiently. I highly recommend Ernest Brooks for a stress-free rental experience.
Thank you for sharing your excellent experience from Oliver! We’re thrilled that renting your property through Ernest-Brooks was smooth and stress-free. Oliver and the team work hard to provide professional and responsive service, and we’re glad you felt well taken care of. We appreciate your recommendation and are proud to be considered one of the best London estate agencies for a seamless rental experience!
5/5
GoogleThank you for the information we are looking for a new apartment, Phoebe went above and beyond on our questions and we will definitely be in touch.with EB
5/5
GoogleOlivia Shenton-Sharp helped me have an offer accepted on my dream flat. From the beginning, Olivia was incredibly helpful, easy to contact, always on time and responded to my messages even way after her working hours. She showed great dedication and was fabulous to work with at every step of the way. Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recommend Ernest-Brooks to anyone wanting to go through the process feeling supported. Maj at Ernest-Brooks was the most professional, patient, and personable I have ever experienced. From a great valuation to an understanding of the fluctuating market, they guided me through a painful experience through constant dialogue and support. There is no other like them!PositiveProfessionalism
5/5
TrustpilotEverything was handled smoothly from…
Everything was handled smoothly from the touring until the moving in, I have to thank Michelle for touring the facilities with me.
5/5
FacebookVery professional and dedicated throughout the process of renting my flat in Providence tower. It was during the extreme covid-19 period and they took the helm and ran with it. Great responsibility and great outcome. thank you Jason for showing us this flat and Gabby who does the management with it! Both superstars.
5/5
GoogleHave really enjoyed working with Ernest Brooks, especially our consultant Zhiqi. She helped my brother and I find our dream first flat, listened to our requirements and shared some great options with us. She has been super patient during this stressful period and really helpful. Providing prompt responses and has really take care of us along the way. Thank you very much Zhiqi!
Thank you for the review, we hope to work with you again in the future - Team EB
5/5
GoogleGood communication and quick in solving our issues. We where happy with them for the duration of our 3 years of tenancy. To bad the landlord decided to work with a different and unprofessional estate agent. Keep up the good work guys!
Thank you for your positive feedback! We’re pleased to hear that you were satisfied with our communication and service during your tenancy. We appreciate your support and wish you all the best in your future endeavors.
5/5
GoogleOlivia is very professional, friendly and welcoming! Seen many estate agents over the last month and none compare to her. She has been very attentive to what I’ve been looking and has even recommended a place that I hadn’t previously considered which after seeing, became my favourite. Will defo be passing her contact details to my friends!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA wonderful purchasing experience with Emma. If you want to buy or sell any properties,you shouldn't be hesitate to call Emma Draper at once. She is a helpful and responsive consultant with no doubt.Not only is she providing all details for buying process,but also she concerns about aftersale service like furniture ordering and so on. I am delighted to get her top notch service during the whole process. Many thanks.
Dear Fanica Thank you very much indeed for your kind words and support. Stay well and safe!
5/5
GoogleI had a very good experience with Ernest Brooks. Mr. Habib was the property manager during our tenancy. Whenever there was an issue, he was just one call away. Highly recommend their service :-D
5/5
Trustpilotspot on agent
spot on agent. start to finish with taking on my 3 units, tenant sourcing with the reach they have and property management. Would recommend to any landlord looking for an agent or tenants all the same. Keep up the good work EBI
Thank you so much for taking the time to leave us a positive review Jon! Your feedback is valuable and we're thrilled to hear that you had a great experience!
5/5
GoogleEBI has been faultless during my tenancy. From the property managers to the accounts team, everyone I have had contact with has been extremely good in sorting any problems and answering all my questions.
Thank you for your wonderful review! We’re delighted to hear that your experience with EBI has been so positive. Our team strives to provide excellent service, and it’s great to know we’ve met your expectations. If you ever need anything, we’re here to help!
5/5
GoogleI’ve dealt with Gabriela, she has been very patient with all the queries I’ve had after buying my first property through EB but also handling my first tenants, I would’ve been so lost! Gaby made everything so easy for me and always pointed me in the right direction, thanks for everything so far.
5/5
GoogleAnthony was a very personable estate agent who showed us around the property. We made an offer on the property. He answered all our questions and progressed the sale on a timely basis. He seems like a good and honest guy which is not always a common quality in this industry. Would recommend.PositiveProfessionalism
5/5
GoogleAmazing experience with Jason, so responsive, kind and professional from day one! We’re still on the hunt for our dream apartment, but he provided alternatives for us to consider, and proactively helped us in every way during the process. Highly recommend Jason to anyone who’s looking for a place to stay :-)PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ernest-Brooks International's Tower Hamlets office has 511 reviews across three platforms: 241 on Google, 58 on Facebook (across the whole business), 212 on Trustpilot (across the whole business).
Ernest-Brooks International Tower Hamlets is rated 4.8 out of 5 across all 511 reviews, and 4.7 out of 5 on Google from 241 reviews.
Ernest-Brooks International Tower Hamlets, The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets, E14 9SH.
