Trusted Agent profile · Tower Hamlets
★★★★★
511 reviews across 3 platforms
The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets, E14 9SH
Ernest-Brooks International's office in Tower Hamlets, at The South Quay Building, is rated 4.8 out of 5 across 511 reviews on three platforms, including 241 Google reviews rated 4.7.
241
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
212
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleI recently worked with Ernest Brooks through searching for a new property. I was provided with extremely professional and high quality service from Klaudia who made the entire process stress free. I've worked with several agents previously but the service I received here for any queries or support with any issues was by far the best. Many thanks to Klaudia again for making the process as easy as possible.
5/5
TrustpilotErnest Brooks, Samantha, Thank you for your support.
I was a foreign buy-to-let owner. I was not even see my property. Luckily, Ernest Brooks provided all the professional, and responsive services and advice to help me manage and let my property.When I decided to sell my property. Samantha is a great sales process agent, that she helped me to coordinate the whole sale process between my building management company, buyer side, and my solicitor. In the covid-19 period, all business activities (mail service, solicitor normal service, etc.) cannot working normally. But Samantha still do her best to provide supports and advice for the process. Finally, the sold process is successfully completed.
5/5
TrustpilotSamantha is the best sales progressor…
Samantha is the best sales progressor that a seller and a buyer could ask for. Sam, Elliot, and Anthony were friendly, professional, and responsive. At times my transaction ran into difficulties and each time Sam and team were able to hear the views and needs of all parties and suggest a pathway forward. At the end the transaction was very time-sensitive and Sam was chasing third-parties many times, often having to hold for hours on the phone, only to get a response and to progress the transaction. It has been a great pleasure working with Sam and team and I would really recommend their service.
5/5
GoogleEmma Draper is true professional and get things done very quick and thorough manner. I am in the process of purchasing my first property, Emma helped me with every question I had, and helped me secure the property. Thank you Emma and Ernest-Brooks.PositiveResponsiveness, Professionalism
Dear Ahmet Thank you very much indeed for your kind words and support. Stay well and safe!
5/5
GoogleExcellent service & communication from Paul Curtis & Hallam Baker-Howard - I do not live in the area of E14 but needed to market a property in SE16. After making a couple of phone calls to agents in the area I was immediately filled with confidence & knew that Ernest-Brookes were the right agents for me. From the very beginning of an extremely difficult situation they reassured & guided me through, going above & beyond the service I have ever experienced with any other agent. We are now in the final stages of the sale & look forward to completion. SandyPositiveResponsiveness, Professionalism
5/5
GoogleI reached out to Anthony for help regarding my house search a couple of months ago. My experience interacting with him has been outstanding. Anthony was very responsive and pro-active. He would arrange viewings for me and update me ASAP without any follow up. He would reach for the viewings before time and would be happy to show me around, not just the proposed property but the nearby areas, discuss patiently with me and answer all my queries and not rush out for the next customer viewing. IF he would not be able to answer any query immediately, he would make sure he finds the answer and respond later. What I liked the most working with him was he was flexible and accommodating according to my schedule. I am a working professional having only weekend to spare and Anthony would even give time for viewings on Saturday and Sunday and in any area where Ernest-Brooks would have their property available in, something doing which other Estate Agents would hesitate a lot. I was looking E16 , E15 and he showed me up properties in both areas. He would understand my requirements and call up even months later to check if I am still searching, as a property has shown up matching my requirements. Lastly, after I found a property, he still offered to help me with any further queries and help required. Really grateful to Anthony for helping me out with my Property search. I would recommend Anthony and Ernest-Brooks for their extremely professional customer-centric behavior.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotOlivia at Ernest Brooks
Olivia showed me a suitable property which matched my specific requirements. Although the property just wasnt right for me after viewing, Olivia was communicative from the get-go. Well-prepared, trustworthy, polite, informed, respectful of the vendors property and was able to provide solutions to aspects of the property I was concerned about which I hadn’t previously thought of. Her follow up communication was excellent and I really felt she was working for both buyer and seller to ensure all parties were happy. I look forward to arranging viewings together with Olivia and Ernest Brooks to find that perfect home.
5/5
TrustpilotA testimony to someone who believes in serviceI…
Coming from a service industry myself I realise what it takes to go the extra mile. Zhiqi He did a terrific job in helping with the property. She was efficient, friendly, professional and was willing to consider both sides. Thanks to her I was able to move forward quickly despite weekends and all! THANK YOU Zhiqi. We could do with more people like you in our world! All the best to you.
5/5
GoogleReview is regarding Imran Adam who we met yesterday to view our property woolwich Arsenal for potential letting purposes. He was most professional , helpful ,extremely on point and knowledgeable. We felt he focussed totally on our needs and was very obliging with a can do attitude. We would definitely recommend him to other people.
5/5
GoogleEB have been excellent from start to finish specifically Maglin the sales progressor and Patrick the agent Without Maglins help and persistence in getting my solicitors to play ball and meet deadlines, I’m sure I would have lost my property purchase Now the property is completed Maglin is going above and beyond in arranging works to be finished on the property before I move in Thanks again!
5/5
GoogleSuper experience, Jason was very responsive, reassuring and took the time to explain everything to me and accompanied me throughout the process, this necessarily contributed to my desire to move forward with this operation. Thank you, I highly recommend it!PositiveResponsiveness, Quality, Professionalism
Dear Sacha Thank you very much indeed for your kind words and support. Stay well and safe!
5/5
TrustpilotI’m based in Singapore and needed…
I’m based in Singapore and needed hands-on management in London. Oliver dealt with everything from renewals to compliance and Linda my insurance, 10/10 team. Rent has always been on time and upped correctly so for a landlord - Couldn’t ask for better service, total peace of mind.
1/5
GooglePlease please please be aware of this company they are the biggest fraudsters in London. Do not know how to treat customers or even how to give a service. I use them to manage my properties in East London and they were stealing from me. Any future customers or potential clients do not do any business with this company
We take all reviews seriously and are committed to providing the highest level of service. However, we believe this review may be from a competitor attempting to damage our reputation. We have a strong track record of integrity and service excellence, and we encourage anyone with concerns to contact us directly so we can address them appropriately. REPORTED TO GOOGLE.
5/5
GoogleEB were a great company to deal with when finding a suitable property. I dealt with Michelle who always replied quickly to any questions and was very professional. The turnaround was very quick and she made the process very easy. Would highly recommend EB and especially Michelle!
5/5
Googlewe had a great experience, especially with Jasmine, who was extremely friendly and helpful throughout the entire process - thanks Jasmine!
1/5
FacebookAvoid using it! One of their team managers - Phoebe Maloney is so bad and not responsible (never replied and returned a different amount of deposit without notifying.. and her math is bad)😍
never replied... she told me she was waiting for landlord's instruction.. but I think it is reasonable to update me the situation rather than ghosting
5/5
GoogleMy partner and I have been trying to buy our first house together for months now - so, naturally, we’ve interacted with many real estate agents. Until this day, none have been better than Anthony Dorr. Since we had our first viewing together he was respectful, well prepared, kind and reliable (which I must say is extremely rare from the experiences i’ve had). I will absolutely recommend Ernest Brooks to anyone looking to buy or sell property (with Anthony as an agent in particular). 10/10PositiveResponsiveness, Quality, Professionalism
Thank you for the kind words Isabella, we hope to work with you again in the future!
5/5
TrustpilotTrustworthy and helpful agent
I dealt with Olivia and she was amazing! She was friendly, helpful, informative and personable. Ernest Brooks is definitely an agent you can trust because they informed me by phone of a property that was unsafe so they had to take it off the market, after i had booked a viewing with them. Olivia was good to recommend me other potential properties too. I would not hesitate to use this company again and definitely recommend them.
5/5
GoogleI would like to thank Michael wholeheartedly. We are incredibly happy with our new flat, and were very impressed with the professional service Michael provided from start to finish. He was able to respond and guide us through the process seamlessly and would recommend Michael and the team at Ernest Brooks International to any of my friends/family and acquaintances who were also looking to move. Thank you Michael!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat and excellent professional leading property agency and the Consultant Jason was very professional and all relevant information has been provided in order to provide the quality of viewing which has been high standardly conducted in a profeesional and very warm friendly manner at all time . We were very much satisfied for quality of service was 100 % . Accuracy of information was 100 % . Trustworthy agency Therefore , I highly recommend this agency !!! Excellent ! High Quality , Accurate ! Trustworthy ! Many Thanks !!! Good luck !!!
5/5
GoogleThe service provided by Mary is great and I would definitely recommend her to my friends. As a first time buyer who knows nothing about property buying process, Mary is available for all my questions at any time. The mortgage adviser and solicitor recommended by her is also great. I trusted her professional knowledge and relied on her for the whole process. In my situation, the time is very tight for completing the exchange of contract. I really appreciated the fact that Mary helped me to chase both the mortgage adviser and the solicitor to get things done quickly using her relationship with them. Regular updates is also provided by her so that I'm aware of what's happening. She will definitely be my first contact for any related queries.
5/5
GoogleI had an extremely positive experience of viewing a London property. Property consultant Michael Logue delivered a professional service that provided me with all of the necessary information I needed. He made me feel at ease during the whole process and guided my wife and I to the perfect flat. I would recommend Michael and the team at Ernest Brooks International to anyone looking for a property. Many thanks Michael!
5/5
TrustpilotMany thanks Michael!
I had an extremely positive experience of viewing a London property. Property consultant Michael Logue delivered a professional service that provided me with all of the necessary information I needed. He made me feel at ease during the whole process and guided my wife and I to the perfect flat. I would recommend Michael and the team at Ernest Brooks International to anyone looking for a property. Many thanks Michael!
5/5
TrustpilotA great experience with Michelle Bacon
It’s been a great experience working with Michelle Bacon. She’s very professional and has a wonderful attitude. First of all, her responses were always quick and thoughtful, so we never had to wait long for answers. When we met for the viewing, she took the time to show us around and made sure we were familiar with the area and every detail of the property. Most importantly, she treated us with such kindness that it made me feel warm and welcome, especially since I’m new to London and everything, including the people, feels unfamiliar. Her support truly made a difference.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ernest-Brooks International's Tower Hamlets office has 511 reviews across three platforms: 241 on Google, 58 on Facebook (across the whole business), 212 on Trustpilot (across the whole business).
Ernest-Brooks International Tower Hamlets is rated 4.8 out of 5 across all 511 reviews, and 4.7 out of 5 on Google from 241 reviews.
Ernest-Brooks International Tower Hamlets, The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets, E14 9SH.
