Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExceptional service from Elliot Rainbow onboarding our 3 new homes we bought from a developer in London. His lettings team found me the perfect rental tenants for our property and guided me through the process seamlessly. Being a non resident landlord. Their communication was excellent, and their expertise made the experience stress free. Highly recommend!
Ralphy · 27 May 2024
Agent replied · 24 October 2024
Thank you for your great review! We’re glad Elliot and the team made everything seamless and stress-free. We appreciate your recommendation and are here if you need anything else.
★★★★★ 5/5
GoogleFrom start to finish, hands down, the most impeccable service from Ernest-Brooks.
I feel privileged to be a client and recommend them to everyone I know.
Thank you Ernest-Brooks, you made what could be a somewhat stressful situation, enjoyable and smooth sailing. 5 stars isn’t a high enough rating. Thanks so much - we are so grateful.
Harriet · 20 July 2025
★★★★★ 5/5
GoogleWe rented a flat from Fady last year and now we are buying it from Craig Kelly we have been tenants for a year and worked with property management who were nice and supportive not that we had much issue but now we are buying our flat so working with sales. Both teams have been so good and easy to deal with. Thanks guys.
Doris · 20 April 2025
★★★★★ 5/5
GoogleWe recently put out property on the market and so far I am very happy with the service. We worked with Imran in the beginning who conducted the property evaluation and helped us with all the paperwork and make sure that our priority is presented online professionally. He is very personable and always stays in touch even on the weekend.
Y · 25 October 2022
★★★★★ 5/5
TrustpilotBuying a property with Ernest-Brooks
Maglin Jarrett-Elliot and Patrick Backos at Ernest-Brooks made the buying process so easy for us first time home-buyers. From my initial enquiry and viewing with Patrick and Maglin’s support through the conveyancing process, I cannot fault their service. I would not hesitate to recommend them if you are looking to buy or sell a property. Thank you Patrick and Maglin.
Caroline · 24 October 2022
★★★★★ 5/5
TrustpilotMark Goldstein has made us stay longer because of…
Mark Goldstein has made us stay longer because of his quick and kind responses. He ensured our comfort cooling was fixed the next day when it went down during the 32C-degree heatwave this summer. He has always followed up with our concerns and has always been so helpful. We even stopped our plans to move away altogether because the level of service he provided was stellar. The other company's agents took more than 2 weeks for any response even after the deposit was fully paid. Shocking difference. Thank you, Mark, for keeping us comfy in our home.
NAsakura · 28 August 2024
★★★★★ 5/5
TrustpilotFast response via email
Fast response via email. And very polite. I apologise for the previous review mistake and appreciate your emails that were again polite. Thank you.
Bushra · 29 April 2026
★★★★★ 5/5
TrustpilotIt was my pleasure working with Ernest…
It was my pleasure working with Ernest Brooks, they were professional and nice at the same time. Habib was the company representative, he was very polite, nice and kind in my tenancy time
Abdullah · 9 August 2024
★★★★★ 5/5
GoogleAs a first-time landlord, I had various concerns about renting my property. However, Ernest-Brooks International made it feel very easy. As soon as I posted an enquire, Imran Adam contacted me and proactively led me through the whole process. Imran was very friendly, approachable, and delivered results that exceeded my expectations. Happy to rate them a five-star review! :)
Eduardo · 25 October 2022
★★★★★ 5/5
TrustpilotThanks Zhiqi
Thanks Zhiqi. I have been receiving amazing service from you. Excellent service!!!I’m in the process of buying a flat, Zhiqi is helping me on the steps to buy. The way she communicates and gives me advices are excellent. I really like the quick response from her when I have questions. She is so professional.I definitely recommend her to my friends if they look for properties.
Duc · 21 January 2022
★★★★★ 5/5
FacebookI rented a flat through Ernest Brooks in Limehouse. Referencing and contracts were handled promptly, check-in was organised and any minor issues after move-in were resolved quickly (had a snapped bin runner). Friendly team, clear communication and an easy process. Would happily rent through EBI again and recommend them.
Doreen · 12 September 2025
★★★★★ 5/5
GoogleOur sale with Ernest Brooks was swift, professional and importantly, at the right price.
Having been on the market for a few months not too long before (with a different estate agents) I was unsure how the process would go. But Zhiqi led the charge in the sale of our flat, with a buyer found within a few weeks and market/ asking price achieved. All at Ernest brooks were knowledgeable, honest, punctual and clear with their communications to us. Helpfully we then had a sales progressor, Maglin, who facilitated the resolution of outstanding queries and got the sale over the line. So glad we chose Ernest Brooks, wouldn’t hesitate to recommend!
Megan · 26 July 2024
★★★★★ 5/5
GoogleErnest Brooks are a fabulous company to deal with. Always friendly whilst keeping a strong air of professionalism at all times. Habib has been exceptionally supportive and shown such kindness in helping me navigate through the process when any disputes arise. Would highly recommend.
Fahim · 29 November 2023
★★★★★ 5/5
FacebookGreat agency, great experience. Especially would like to say huge thanks to Radyah & Michael, the best letting agent I ever had a chance to work with. Michael made searching for a new place and the process of moving in as smooth as possible, was very professional, responsive and helpful from the moment I first contacted him to request a viewing. Thanks!
Matthew · 21 March 2022
★★★★★ 5/5
GoogleMy experience with Ernest Brooks was fantastic from my first contact with Radyah, our lettings negotiator. She has been super helpful and responsive and helped us secure a fantastic flat in the area. I am very happy with the help in finding my flat and negotiation on my behalf. I would definitely recommend Radyah to help anyone searching for a flat in this area!!
Armin · 25 October 2021
★★★★★ 5/5
GoogleI’ve been with Ernest-Brooks ever since my first buy to let investment. They’ve made the whole experience of being a landlord a breeze. I trust their advice and know they are there to look after my best interests. Thank you to the whole team especially the property management ladies, Gaby is literally on my speed dial :)
I would recommend Ernest-Brooks without any hesitation.
Gelia · 25 October 2021
★★★★★ 5/5
TrustpilotWould recommend Ernest Brooks
Our sale with Ernest Brooks was swift, professional and importantly, at the right price. Having been on the market for a few months not too long before (with a different estate agents) I was unsure how the process would go. But Zhiqi led the charge in the sale of our flat, with a buyer found within a few weeks and market/ asking price achieved. All at Ernest brooks were knowledgeable, honest, punctual and clear with their communications to us. Helpfully we then had a sales progressor, Maglin, who facilitated the resolution of outstanding queries and got the sale over the line. So glad we chose Ernest Brooks, wouldn’t hesitate to recommend!
Megan · 25 June 2024
★★★★★ 1/5
TrustpilotAccepted offer, took in deposit, passed referencing, agreed move in day, the property didn't have an EPC!!!
After all the hassle of referencing, paying 1 week holding deposit, agreeing move in date, having signed a pre contract, I was told I couldn't move in since the property didn't have an EPC, didn't have a heating system, the leaving tenants lived 11 years at the Property, and they had to buy and install radiators themselves, that of course would take with them since the Landlord refused to pay for.I trusted the Agent, Radyah Sultana, who sent me a video of the Property and assured me everything was fine and of course I could trust Ernest-Brooks reputation.The leaving Tenants never paid for TV Licence since the property wasn't even registered, didn't pay for Council Tax for 6 years either due to the same issue.The Flat and Building would never pass a Council Revision, and this is something Ernest-Brooks International knows perfectly well. The building looks like it will fall apart, only stairs (no lift) that don't comply with the minimum Health and Safety of the Council, no Emergency Exit, no Fire Extinguishers, extremely dangerous.I was told to wait 1, 2 or who knows how many weeks to be able to move in. Initial agreed move in date was the 17th of July, and then I was told maybe the 24th of July would be possible.Of course I told them to return my deposit and I walked away from this horrible Agency and Flat.Please don't trust them, they have no empathy, moral values, or decency towards the Tenants.Only very fast to take money. Absolute scammers.Stay away, not reputable at all.Response to the Updated Ernest-Brooks Response:What are you trying to do? You keep updating your Answer and I keep receiving emails from Trustpilot as: “Ernest-Brooks International thinks you reviewed the wrong domain” and “Hi Mariana A., Thanks for taking the time to review ernest-brooks.com on Trustpilot. ernest-brooks.com has flagged your review because they aren’t sure you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with ernest-brooks.com”You are clearly trying to have Trustpilot removing my review.What happened, happened, and you are accountable and responsible for it. So no, I will keep my Review so other people don’t go through the Hell I went through with yourselves. I incurred in expenses as well (over £350) so you deserve the Review.
Mariana · 9 September 2021
Agent replied · 28 October 2024
Hi Mariana, thank you for the review. Whilst we take reviews seriously and look to grow from them, there is some factually incorrect remarks, how the building looks was the same as when you placed an offer, a prior tenants TV bill is not to do with our company either. We are sorry the experience you had was not up to our usual 5* standard and immediately refunded your holding deposit. We have since received the correct EPC from the Landlord and further information from the landlords prior tenants (who were managed by another agency not us!), due to the prior tenant having no link to us, we are only privy to certain information. We are sorry this process was not up to standard on this occasion and I would like to apologise on behalf of our lettings team. There was nothing malicious intended and a mere lack of information from the landlord / prior agent passing the flat over to us. We hope you found a nice place to call home and should you wish to let us show you a better side please do reach out once again!
★★★★★ 5/5
GoogleA HUGE thank you to Patrick Backos for helping me find my new home. From the first viewing through negotiation and offer accepted, Patrick was incredibly kind, helpful and kept me in the loop at every step. He was very easy to work with and trustworthy. Thanks again, Patrick! (And thanks to Oliver who also helped out with one of the viewings!)PositiveResponsiveness, Professionalism
Hillary · 25 October 2021
★★★★★ 5/5
GoogleAnthony Dorr was my SPOC from Ernest-Brooks International. Throughout the whole process, Anthony has been very helpful and kind. As this was my first purchase, I needed a lot of help and he always returned the calls and messages. All in all, it has been a wonderful experience working with him. Thank you.
AKHILESH · 25 October 2022
★★★★★ 5/5
GoogleMy first point of contact with this company was with Paul Curtis, he has been on the end of the phone whenever I needed any help or advice. An invaluable source of support and knowledge. His team, John, Emma, Olivia and Patrick were always fabulous, professional and enthusiastic when showing my house.
I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
KAREN · 25 October 2021
★★★★★ 5/5
GoogleVery quick and efficient. Oli was very helpful with virtual tour, video and also going back to the apartment/owner to check on details. Also acknowledged any flags I had, and made sure all were addressed before I offered. Excellent overall
Ade · 25 October 2023
★★★★★ 5/5
TrustpilotMy Consultant (Zhigi) was brilliant
My Consultant (Zhigi) was brilliant. She went above and beyond to find me a property that suited my need. She was also very empathetic to my buyer journey, the hesitation and the intensity of the thought process. above all, Zhiqi was patient and responsive and I am glad that I got to share this journey with her.
Hadeel · 14 March 2022
★★★★★ 5/5
GoogleJonathan Howe has been our agent for buying a new flat in London, he reached out after finding my details in the company's database, scheduled the viewing really quickly to some really nice flats, was super helpful with negotiating the price on the flat, providing some useful tips and within one week we had the flat of our dreams. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Alina · 25 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
