Trusted Agent profile

Ernest-Brooks International reviews

★★★★★ Excellent

511 reviews across 3 platforms

The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets E14 9SH

Ernest-Brooks International's Tower Hamlets office at The South Quay Building is rated 4.8 out of 5 across 511 reviews on three platforms, including 241 Google reviews rated 4.7. The 58 Facebook and 212 Trustpilot counts are for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.7 / 5

241

Reviews on Google

This office

Facebook logo

4.9 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Ernest-Brooks International. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you, Jasmine.

We couldn’t have asked for a better agent than Jasmine Clayton. From our very first meeting, she was consistently professional, patient, and genuinely attentive to what we were looking for, never once making us feel rushed or pressured through what can be a stressful process. Her expertise and calm, reassuring approach made every step feel manageable, and it was clear she was always working in our best interests. We’d wholeheartedly recommend Jasmine to anyone buying or selling a property; she’s an absolute credit to her profession.

Olamide · 26 August 2026

Agent replied · 24 September 2026

Thank you Olamide for your fantastic feedback. We are delighted you had such a positive experience with the Ernest-Brooks International London property sales team. Providing expert property advice, understanding each client's requirements and guiding buyers and sellers through the process with clear communication, patience and professionalism are central to our sales service. It is wonderful to hear you felt supported and never pressured throughout. Thank you for recommending Ernest-Brooks International for buying and selling property in London.

5/5

Trustpilot

Flat sale

I recently sold my flat in Canary Wharf through Ernest Brooks International and cannot speak highly enough of Jasmine who handled the sale. From start to finish Jasmine was an excellent communicator, always proactive, clear and professional. Selling a property is rarely straightforward and there were moments of uncertainty along the way, but Jasmine guided me through the process with patience and expertise. She kept me informed at every stage, managed expectations honestly and ultimately helped secure a great outcome. I would not hesitate to recommend Jasmine and the team at EBI to anyone looking to sell in the E14 area.

BLS · 26 August 2026

Agent replied · 24 September 2026

Thank you for your fantastic feedback and for trusting Ernest-Brooks International with the sale of your Canary Wharf property. We are delighted our London sales team provided proactive communication, honest advice and expert guidance throughout the transaction, ultimately helping you achieve a great outcome. Clear communication and experienced sales progression are especially important when navigating a more complex property sale. Thank you for recommending Ernest-Brooks International for property sales in Canary Wharf and E14.

5/5

Trustpilot

Huge thanks to Craig and Jasmine at EBI…

Huge thanks to Craig and Jasmine at EBI for helping us sell our property. When we were getting valuations, they were the only ones who gave us an honest, realistic figure. Everyone else inflated the valuation too high just to win our business. We actually went with another agent first, but soon realised EBI were the ones who really understood the market.

KF · 10 July 2026

Agent replied · 24 September 2026

Thank you for your wonderful feedback. We are delighted to hear Ernest-Brooks International was able to support you through every stage of your property sale, particularly during what proved to be a challenging London property market. At Ernest-Brooks International, our London sales and valuations team pride themselves on providing honest advice, accurate pricing, expert market knowledge and proactive communication to help homeowners achieve the best possible outcome. We are incredibly proud to have been recognised as Best Estate Agency Single Office London 2025, and it is fantastic to hear Craig Kelly, Jasmine and the EBI team delivered the professional service we strive to provide. Thank you again for your recommendation and for placing your trust in EBI.

5/5

Trustpilot

After speaking with several estate…

After speaking with several estate agents in Canary Wharf whilst looking to sell, Craig Kelly at Ernest-Brooks International stood out immediately. His knowledge of the E14 property market, valuation advice and communication were excellent throughout. If you are looking for a London estate agent for sales, valuations or investment property advice, I would highly recommend Craig and the EBI team.

Daniel · 18 May 2026

Agent replied · 28 May 2026

Thank you for your fantastic feedback about Craig Kelly and the Ernest-Brooks International sales team. We are delighted to hear Craig’s knowledge of the Canary Wharf and E14 property market, valuation expertise and communication helped make your experience such a positive one. At Ernest-Brooks International, our London sales and valuations team specialise in Canary Wharf, Docklands and E14 property sales, helping homeowners, landlords and overseas investors with expert market advice, proactive communication and high-level estate agency service throughout the process. Thank you again for recommending EBI.

5/5

Trustpilot

Jasmine

From the moment we met Jasmine, it was clear how much of a difference a truly good agent can make. Throughout our search we encountered a number of agents who felt pushy or dismissive and, in those moments, even the nicest flats lost their appeal. Jasmine was the complete opposite. She was warm, patient, and genuinely enjoyable to be around. She created an environment where we felt comfortable asking questions and never once made us feel pressured.

Evelina · 4 December 2025

Agent replied · 23 December 2025

Thank you for sharing such thoughtful feedback about your experience with Jasmine. We are very pleased to hear how her calm approach, clear guidance and professionalism helped make the process feel manageable and enjoyable. Her ability to support clients without pressure is exactly the standard we set at EBI, and it is encouraging to see this reflected so strongly. As a recent winner at the International Property Awards for Best London Agent, it means a great deal to have our service standards recognised in real client experiences. We appreciate you choosing EBI and are delighted Jasmine made such a positive difference.

5/5

Trustpilot

Highly recommend

Craig was remarkable throughout the entire process. He went above and beyond to market the property and secure viewings, and he was the only person handling the sale from start to finish. Unlike other large agencies, Ernest Brooks provided a truly one-to-one, personalised experience.

Rachel · 14 August 2026

Agent replied · 24 September 2026

Thank you Rachel for such a wonderful recommendation. We are delighted Craig was able to provide the personal, experienced support you needed throughout what was understandably a challenging sale. Ernest-Brooks International specialises in helping UK and international sellers sell London property, combining a personal one-to-one service with our international network of buyers and investors. It is fantastic to hear Craig's professionalism, market experience and communication made such a difference from start to finish. Thank you again for trusting EBI with your London property sale.

5/5

Google

We just completed on a two new homes, a 2 bed and a 1 bed flat in Brent Cross Town and were referred to Elliot Rainbow at Ernest Brooks international by a friend in Hong Kong who also uses them for rental services. Elliot arranged everything from a full furniture pack to a completion snagging service. Within 3 days of the handover the flats were furnished and tenants had already to move in, we had next to no void period at all which we were the whole process was seamless the rental team handled everything with speed and professionalism and Elliot made sure every detail was taken care of. We honestly can’t rate Ernest Brooks International highly enough. It’s a huge relief to know that whatever we need will just get done es[ecially when your based in Hong Kong and away from the flat and market you need that reassurance. Highly recommended if you’re looking for a reliable London letting agent who can manage rentals end-to-end and be on the phone anytime you need them from WeChat or Whatsapp at any hours.Thank you.

Chris · 1 October 2025

Agent replied · 8 October 2025

Chris, thank you for the outstanding review. We’re delighted the Brent Cross Town two bed and one bed were furnished, snagged and tenant-ready within three days with no void period. This is exactly the end-to-end service we aim to deliver as a London letting agent: furniture packs, compliance, check-in, inventory and ongoing property management handled quickly and professionally. We specialise in supporting overseas landlords in Hong Kong and across Asia with clear communication on WeChat or WhatsApp, rent collection and renewal strategy so your assets perform from day one. Your feedback reinforces why many clients choose us when searching for the best estate agent in London for new homes, buy-to-let and full management. If anyone needs a reliable London lettings and property management partner for Brent Cross Town or wider Zones 1-3, we’re ready to help.

5/5

Google

My parents actually used EBI as we got a flyer through the door from Craig Kelly, they had a buyer looking on our road. We were sceptical but made the call and spoke to Elliot Rainbow initially the CEO, then Craigs team in sales bought 4 viewings in week one and week two we got a offer, we negotiated over a week and got it done week 3. Said we would leave a review when it was all done and we exchanged last week all in all 3 months so thank you EBI, Elliot and Craig! You did what others couldn’t do and we are very grateful!

Shirley · 8 September 2025

Agent replied · 8 October 2025

Thank you, Shirley. Delighted we helped your parents sell. Our London estate agent team used targeted local marketing to line up four viewings in week one, agreed an offer in week two and handled the negotiation through to exchange in three months! If anyone nearby is considering a sale, EBI offers a free market appraisal and a clear plan to achieve the best price quickly. Team EBI!

5/5

Trustpilot

I had a great experience with this…

I had a great experience with this company. From finding the property I’m currently in to dealing with any issues, they’ve been so helpful and responsive. A special thank you to Jorja for being the most amazing point of contact over the past few months.

Isabelle · 23 June 2026

Agent replied · 24 June 2026

Thank you Isabelle for your wonderful feedback. We are delighted to hear Ernest-Brooks International has been able to support you throughout your property journey, from finding your home through to ongoing property management and day-to-day support. At Ernest-Brooks International, our London lettings and property management team pride themselves on delivering responsive communication, professional service and long-term support for renters. It is fantastic to hear your experience has remained so positive over the past few months. Thank you again for recommending EBI.

5/5

Trustpilot

I’ve used Ernest-Brooks International…

Have used Ernest Brooks for over a decade now for letting and property management, rent is always on time they work on a 24 hour rent payment cycle where as my old agent was 14 days.. quite the difference. I have only had 2 property managers in 10 years Habib and Phoebe, before i was with a corporate firm and I had a new property manager each 6 months and never knew who to speak to. EBI offer a personal service, but have strong international presence, they are available on WhatsApp anytime I need them. I would highly recommend to anyone who wants a hands on agency you can get in contact with anytime you need them, work fast and hard and provide the best rent / position for you as a landlord!! Also, I have sold via them and sales are equally as good! I recommend EBI if you need a London lettings and property management firm..

Hayley · 18 August 2026

Agent replied · 24 June 2026

Thank you Hayley for your fantastic feedback and for trusting Ernest-Brooks International with your London properties for over a decade. We are especially pleased to hear your experience reflects the responsive and personal London property management service we aim to provide. Prompt rent processing, continuity with dedicated property managers, easy access to our team via WhatsApp and proactive communication are particularly important for landlords who want reliable, hands-on management without having to chase their agent. It is also wonderful to hear you have had the same positive experience with our London lettings and property sales teams. Thank you for your continued trust in EBI and for the 10/10 recommendation.

5/5

Trustpilot

Genuinely had a great experience with…

Genuinely had a great experience with Ernest-Brooks International, I had to do the viewing twice because my partner was not available the first time and this was done without issues. Blake was very kind to answer my 1 million questions. Very solid experience

Adebayo · 6 May 2026

Agent replied · 28 May 2026

Thank you Adebayo for your fantastic feedback about Blake and the Ernest-Brooks International lettings team. We are delighted to hear Blake was able to provide such patient, professional and flexible support throughout your viewing process. At Ernest-Brooks International, our London lettings team pride themselves on responsive communication, flexible viewings and professional tenant support, helping renters and relocating clients find the right London property with confidence. Thank you again for recommending EBI.

5/5

Trustpilot

As first home buyers the process can be…

As first home buyers the process can be a daunting but working with Jasmine for a house she had listed was so easy! She was responsive, patient with our questions and was more than happy to show us around the home multiple times! Would definitely recommend Jasmine at EBI!

Shameel · 13 March 2026

Agent replied · 28 May 2026

Thank you, Shameel, for your review. We are pleased to hear that your first home buying experience was made straightforward and stress-free with Jasmine’s support. At Ernest-Brooks International, we understand that buying your first home in London can feel overwhelming, so we focus on clear communication, flexibility with viewings, and guiding buyers through every step of the process. Jasmine’s patience and responsiveness are exactly what we aim to deliver to every client. We appreciate your recommendation and wish you every happiness in your new home.

5/5

Trustpilot

I had a fantastic experience with Ernest-Brooks & Archana

I had a fantastic experience with Ernest-Brooks, particularly thanks to Archana. She was incredibly professional, approachable and always easy to reach. Archana took the time to understand my specific requirements before providing tailored recommendations.

Ashvath · 11 June 2026

Agent replied · 24 June 2026

Thank you Ashvath for your fantastic feedback. We are delighted to hear your experience with Ernest-Brooks International was professional, responsive and stress-free throughout your property search. Our London estate agency team pride themselves on helping buyers find the right property through expert advice, local market knowledge and personalised recommendations tailored to individual requirements. It is fantastic to hear your experience reflected the level of service we strive to deliver. Thank you again for recommending EBI.

5/5

Trustpilot

Ahmad was super helpful and on top of…

Ahmad was super helpful and on top of his work, helping us by providing options that matched our criteria, responding and communicating quickly, and was super friendly and supportive when touring. Great agent. Would recommend his help to anyone!

Lauren · 22 April 2026

Agent replied · 28 May 2026

Thank you Lauren for your kind words and recommendation. We are pleased to hear Ahmad provided a responsive and supportive service while helping you find the right property. At Ernest-Brooks International, our focus is on delivering a fast, professional lettings experience in London, with clear communication and tailored property options that match each client’s needs. It is great to see that reflected in your journey with us. If you need any further support with renting, letting, or property advice in London, we are always here to help. Team EBI!

5/5

Trustpilot

As we were using two estate agents at…

As we were using two estate agents at the same time, we had a direct comparison, and the level of service from Jasmine at EBI really stood out. She was excellent throughout the whole process. She was proactive, determined to find the right buyer, and always on top of every detail. Her communication was outstanding - she kept us informed at every stage and was always easy to reach. She kept us reassured throughout what can be a very stressful process of selling a property, and her support made a real difference. Highly recommended.

Anna · 11 June 2026

Agent replied · 24 June 2026

Thank you Anna for your wonderful feedback. We are delighted to hear Ernest-Brooks International stood out when compared directly with another estate agent and that the service you received throughout your property sale exceeded expectations. Our London sales and valuations team pride themselves on proactive communication, expert buyer sourcing and delivering the highest levels of service for homeowners selling property. It is fantastic to hear the support, communication and attention to detail throughout the sales process helped make what can often be a stressful experience feel far more manageable. We are also proud to have been recognised with Best Estate Agency Single Office London 2025 at the UK Property Awards. Thank you again for placing your trust in EBI and for your recommendation.

5/5

Trustpilot

Great service and customer care

Ahmad was very helpful and attentive to our search needs, he helped us narrow down options and checked in repeatedly throughout our search process. Excellent service, and I’m very satisfied 😊

Anne-Eve · 15 June 2026

Agent replied · 24 June 2026

Thank you Anne-Eve for your wonderful feedback. We are delighted to hear your property search experience with Ernest-Brooks International was so positive and that you felt well supported throughout the process. Our London lettings team pride themselves on helping renters find the right property through responsive communication, professional guidance and personalised support from enquiry through to move-in. It is fantastic to hear your experience reflected the service we strive to provide. Thank you again for recommending EBI.

5/5

Trustpilot

Property let in 48 hours, flawless process from phoebe

I instructed EBI and within two days the flat was let. Their contract and referencing process is efficient and secure. Phoebe manages it now and Nikita was the superstar who got me over asking in under 2 days!!! excellent, professional, responsive and super friendly. Thank you Nikita (best estate agent in London!!!)

Edward · 29 November 2025

Agent replied · 23 December 2025

Thank you for your review. We are very pleased the property was let within 48 hours and that the process with Phoebe and Nikita felt efficient, secure and professional. Achieving over asking so quickly reflects the standards we set as a leading London letting agent focused on fast move-in times and strong results for landlords. As a recent winner at the International Property Awards for Best London Agent, it is great to see our service recognised in experiences like yours. We appreciate you choosing EBI!

5/5

Trustpilot

As an overseas landlord based in…

As an overseas landlord based in Singapore, finding a London property management company I could trust was essential. I initially found Ernest Brooks online from a media post. Phoebe and the Ernest-Brooks International property management team have been proactive, responsive and professional throughout. From tenant communication found by Oliver Gates to maintenance and compliance, everything has been handled smoothly, I really would recommend if your overseas just as they work perfectly and always there when needed. Cant recommend enough.. !

Kyle · 19 May 2026

Agent replied · 28 May 2026

Thank you Kyle for your fantastic feedback and recommendation. We are delighted to hear Phoebe, Oliver Gates and the wider Ernest-Brooks International team were able to provide such a smooth and professional experience managing your London investment property from Singapore. At Ernest-Brooks International, we specialise in supporting overseas landlords and international investors with London property management, lettings and tenant find services, providing proactive communication, compliance support, fast tenant placement and full end-to-end management for clients based overseas. Thank you again for placing your trust in EBI.

5/5

Trustpilot

Jorja has been helpful and responsive…

Jorja has been helpful and responsive with all my queries. She has supported on all communications post my moving in to the rental flat through Ernest Brooks.

Kripa · 23 June 2026

Agent replied · 24 September 2026

Thank you Parnika for your fantastic feedback. We are delighted Linda and the Ernest-Brooks International property management team provided such excellent support throughout your tenancy. Our London property management team pride themselves on being easy to contact, responding quickly and dealing with tenancy and maintenance matters proactively for landlords and tenants. Thank you again for choosing EBI.

5/5

Trustpilot

My Manchester apartment was handed over…

My Manchester apartment was handed over to me late last year. The previous agency did not managed to get a tenant for a few months. Then I came across EBI online and Elliot happened to be in Singapore, so we met and during our conversation, his openness and experience convinced me that he was able to help me find a tenant. His colleague, Oliver, assisted me during the engagement with EBI and promptly responded to all my queries. They managed to secure a tenant for the apartment within the month and in one viewing, I was impressed. Just wanted to express my appreciation for them to make the whole process as seamless and easy for me.

Frank · 13 May 2026

Agent replied · 28 May 2026

Thank you Frank for your fantastic feedback and for placing your trust in Elliot Rainbow, Oliver Gates and the EBI team. We are delighted to hear we were able to secure a tenant quickly and provide a smooth experience managing your investment property from Singapore. At Ernest-Brooks International, we specialise in supporting overseas landlords with UK property lettings, tenant find and property management services, combining proactive communication, market expertise and fast tenant placement to help minimise void periods. Thank you again for supporting EBI.

5/5

Trustpilot

Me and my husband are having great…

Me and my husband are having great experience with Ernest-Brooks , Jasmine is professional, friendly and patiently providing the amazingly helpful property resources, efficiently responding to any enquiries and concerns with care. Thank you so much !

Zoe · 23 March 2026

Agent replied · 28 May 2026

Thank you, Zoe, for your kind words. We are delighted to hear you and your husband had such a positive experience with Ernest-Brooks International. Jasmine’s professionalism and responsiveness are exactly what we strive to deliver. We focus on providing a seamless London lettings and sales experience, with clear communication and efficient support for tenants, buyers, vendors and landlords alike. We appreciate your feedback and look forward to assisting you again in the future! Team EBI

5/5

Trustpilot

Ahmad was really lovely and…

Ahmad was really lovely and accommodating. helped me get everything sorted smoothly and made my move in process easy.

Fatimah · 31 July 2026

Agent replied · 24 September 2026

Thank you Fatimah for your wonderful feedback. We are delighted Ernest-Brooks International helped make your move-in process smooth and straightforward. Our London lettings team pride themselves on helping renters secure the right property through professional support, responsive communication and a seamless rental experience. It is fantastic to hear Ahmad and the EBI team delivered the service we strive to provide. Thank you again for recommending Ernest-Brooks International.

5/5

Trustpilot

We've been working with Ernest Brooks…

We've been working with Ernest Brooks for over 2 years now. A pleasure to work with, Phoebe and team especially. I'd recommend them as a fantastic partner.

Mark · 15 May 2026

Agent replied · 28 May 2026

Thank you Mark for your continued support over the past two years. We are delighted to hear your positive feedback about Phoebe and the wider Ernest-Brooks International team. At Ernest-Brooks International, we pride ourselves on delivering responsive property management, lettings and estate agency services across London for landlords, tenants and overseas clients alike. Thank you again for recommending EBI.

5/5

Google

I was recommended Ernest brooks international by a friend. Elliot and his team helped me buy and rent my flat in London. They arranged everything quickly furniture, check in and tenant found in only a few days. Very professional, good communication, and I feel safe to trust them with my property.

Sonny · 1 October 2025

Agent replied · 8 October 2025

Sonny, thank you for the 5 star review and the recommendation. Delighted we could help you buy the flat and get it tenant ready fast with furniture, compliance, check-in and marketing, with a tenant secured in just a few days and minimal void. This is the end to end service we aim to deliver as a London letting agent and property manager for buy to let landlords. We will keep communication clear, rents on time and the tenancy well managed. If you ever need support with renewals, rent reviews or a future sale, we are here. Team EBI!

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Read Ernest-Brooks International's Google reviews

Questions about Ernest-Brooks International

How many reviews does Ernest-Brooks International have?

Ernest-Brooks International's Tower Hamlets office has 511 reviews across three platforms: 241 on Google, 58 on Facebook (across the whole business), 212 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Ernest-Brooks International's rating?

Ernest-Brooks International is rated 4.8 out of 5 across all 511 reviews, and 4.7 out of 5 on Google from 241 reviews, checked 9 October 2026.

Has Ernest-Brooks International won any awards?

Yes. In The Trusted Agent 2026 awards: Ernest-Brooks International, London won Trusted Agent.

Where is Ernest-Brooks International's Tower Hamlets office?

Ernest-Brooks International, The South Quay Building, 77 Marsh Wall, Canary Wharf, London, E14 9SH, Tower Hamlets E14 9SH.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.