Ernest-Brooks International Tower Hamlets reviews

Thank you Magzhan for your fantastic feedback about Ahmad and the Ernest-Brooks International team. We are delighted to hear Ahmad was able to provide such professional, responsive and supportive service throughout the process. At Ernest-Brooks International, our London lettings and estate agency team pride themselves on delivering proactive communication, efficient service and trusted support for tenants, landlords and overseas clients alike throughout every stage of the property journey. Thank you again for recommending EBI.

Thank you Ena for your wonderful feedback about Jed Matthews and the Ernest-Brooks International lettings team. We are delighted to hear Jed was able to provide such proactive, professional and supportive service throughout your London relocation journey from Jersey. At Ernest-Brooks International, our London lettings team specialise in relocation, tenant find and rental services for both UK and overseas clients, with responsive communication and high-level client care throughout the process. Thank you again for placing your trust in EBI.

Thank you for your fantastic feedback and recommendation. We are delighted to hear Ernest-Brooks International has been able to provide such reliable and professional property management support throughout your rental experience. At Ernest-Brooks International, our London property management team specialises in full-service rental management for landlords and overseas investors, handling everything from tenant communication and maintenance coordination to compliance and ongoing management support, helping landlords enjoy hassle-free property ownership and long-term peace of mind. Thank you again for placing your trust in EBI.

Thank you Ken for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad was able to arrange a same-day virtual viewing and provide such responsive and professional support throughout your property search. At Ernest-Brooks International, our London lettings team pride themselves on fast communication, proactive service and flexible virtual viewings for local, relocating and overseas tenants looking to rent property across London. Thank you again for recommending EBI.

Thank you for your incredible feedback about Jed Matthews and the Ernest-Brooks International team. We are delighted to hear Jed was able to provide such professional, responsive and supportive service throughout your London property search and move process. At Ernest-Brooks International, our London lettings and estate agency team pride themselves on helping tenants, landlords and relocating clients find the right London property through proactive communication, fast responses and high-level client care. It is fantastic to hear Jed’s professionalism, attention to detail and market knowledge made such a positive impression throughout your experience. We are also incredibly proud to be recognised as an award-winning London estate agency, including winning Best Estate Agency Single Office London 2025 at the UK Property Awards. Thank you again for placing your trust in EBI and we look forward to assisting with your future London property needs.

Thank you so much for your kind words! We're so happy to hear that Oli was able to help you find your dream flat at the Mandarin Oriental. His patience and friendly approach really make a difference, and it’s fantastic that you felt comfortable throughout the process. We truly appreciate your recommendation, and we can’t wait to work with you again in the future!

Thank you for your kind review, Tyler. It was a pleasure assisting with the sale of your two-bedroom flat in Peckham. Craig and Jas will be delighted to hear your feedback. At Ernest-Brooks International, we focus on delivering a smooth, transparent sales process from initial valuation through to photography, marketing, and completion, so it is great to hear that came across. If you ever need advice on selling, letting, or managing property in London, we are always here to help. Team EBI!

Thank you Ollie for your thoughtful feedback and for being with Ernest-Brooks International for four years. We are delighted to hear our London property management team has consistently been helpful, easy to contact and quick to respond when issues arise, and that Jorja has provided such responsive support. We also appreciate your comments regarding continuity between property managers and have continued to strengthen our handover processes. Providing landlords and tenants with responsive, proactive and easily accessible property management remains incredibly important to us. Thank you again for your continued trust in EBI.

Thank you Adeyemi for your fantastic feedback and 10/10 recommendation. We are delighted you had such a positive experience with the Ernest-Brooks International London property sales team. Being responsive, easy to contact and providing hands-on support throughout the London property sales process are central to our service. We are particularly pleased our communication via WhatsApp and email helped make the process straightforward and less stressful. Thank you for recommending Ernest-Brooks International as a professional and responsive London estate agency.

Thank you Mussab for your fantastic feedback. We are delighted you received such professional and helpful service from the Ernest-Brooks International London lettings team. Thank you for recommending EBI for London lettings.

Hi Ilina, Thank you for your kind words! We're thrilled that Michelle has been able to assist you so well, and we look forward to continuing to manage your property with the same level of service in the future. We’ll pass on your compliments to Michelle and the team, your support means a lot!

Thank you, Hristo, for your review. We are pleased to hear Jasmine provided clear guidance and supported you throughout your search. At EBI, as a London estate agent, we focus on strong communication, efficient viewings, and managing all parties smoothly to help buyers and tenants secure the right property in the London market. We appreciate your feedback and are glad we could assist! Team EBI

Thank you very much indeed for the kind words Georgina! Wishing you all the best from the EBI family!

Dear Lisa Thank you very much indeed for your kind words and support. Stay well and safe!

Thank you Jonathan for your fantastic feedback and for trusting Ernest-Brooks International with the sale of your London property. We are delighted our London sales team kept you closely informed with regular updates and buyer feedback throughout the sale. EBI regularly supports property owners based in London and Asia with selling their London properties, providing responsive communication and experienced local representation in London. Thank you for recommending Ernest-Brooks International.

Thank you for the kind review! Zhiqi is indeed an Ernest-Brooks superstar! Hope you enjoy your new property! Team EB

Thank you Abbas for your wonderful feedback. We are delighted to hear Ernest-Brooks International made your move and ongoing tenancy such a smooth experience. Our London property management team pride themselves on being easy to contact, responding quickly and resolving maintenance and tenancy issues proactively for both landlords and tenants. It is fantastic to hear Jorja's responsive approach and ongoing support reflected the property management service we strive to provide. Thank you again for choosing EBI.

Thank you for your kind words and recommendation! We're thrilled to hear you had a positive experience with us, and we’re always here to assist with anything you need. Wishing you all the best in your new home!

Thank you Mann. We’re thrilled you’ve had a positive experience with our personalised management services. It was a pleasure meeting you in Asia, and we’re glad our UK team has delivered. Your trust means a lot, and we’re excited to continue managing your property with care. Thank you for recommending us!

Ruijiao, We are disappointed to see your review, which contains several inaccuracies and misrepresentations. At EBI, we strive to provide a professional and transparent service. However, we must clarify and address the points you have raised, as well as provide context for other readers. Move-in Date You were not "pushed" to move in before Christmas. The move-in date was proposed by YOU and approved by the landlord. At no point were you pressured or coerced. The suggestion that you were forced into this timeline is entirely false. Odour Issue The odour you reference is a building-wide issue caused by a developer pipework defect, which has affected multiple units in the building. This issue arose after your tenancy commenced and was communicated to you immediately once we became aware. Neither the landlord nor our agency had prior knowledge of this issue. We have actively liaised with the developer on your behalf to address this concern. Wall Painting and Health Risks The "incomplete painting" relates to a small 3-inch area behind a coat hook where touch-up paint was required. This was clearly communicated to you before your move-in. Claims that this poses "health risks" or renders the property uninhabitable are grossly exaggerated. We have already scheduled the touch-up at the earliest available date, despite this being a minor cosmetic issue. Transparency and Communication We have responded promptly to your concerns, often within minutes of receiving your emails. For example: Your initial email regarding the odour was acknowledged and responded to the same day. Repairs and updates have been actioned or scheduled promptly, with clear communication provided at every step. Your claim that we failed to communicate or address issues is demonstrably untrue. Defamation and Legal Concerns Your statement that our CEO "threatened" legal action is also false. We highlighted that your previous review contained inaccuracies and misleading information that could harm our reputation. Such communication is standard practice to protect our business from defamatory claims. We take all feedback seriously and remain committed to resolving any genuine issues for our tenants. However, your repeated false claims and exaggerations unfairly damage our reputation. We have acted professionally and in good faith throughout your tenancy, and your claims do not reflect the facts of the situation. We welcome constructive dialogue but cannot allow false or defamatory statements to go unchallenged.