Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSaw a flat for sale with Jonathan and I have put down a offer and the offer was accepted and a offer letter given, in order for this I had to pay a £1000.00 non refundable deposit. I have instructed my solicitors and paid them their fees, now today I get a call to say the vendor has a better offer even though it was suppose to be guaranteed off the market but they somehow still forwarded other offer to the vendor.
I know its not Jonothan fault but prob one of the managers.
But this is the first agent I have come across that wants a hefty deposit in order to accept offers and take it off the market.
I have now lost money on legal fees.
Will never use again
After ernest brooks responses- just to clarify I made the deposit payment on thursday 24th Sept, sent prof to Jonathan via whats app this is after payment from natwest and gets paid instantly, Monday 28th Sept in the morning got email from jonathan thanking for all the documents received and file is being passed to his colleague Samantha to progress the sale. Late Monday 28th Sept got call from Jonathan that you guys took another offer which is higher,
please explain how you received the deposit and returned within the same hour?
Why was more offers forwarded to the vendor?
If you have taken deposit from someone else why are you still advertising the property on Zoopla and other potals.
Mike · 25 October 2020
Agent replied · 24 October 2024
Dear Mr Malone,
Thank you for your updated review. We would like to clarify the situation regarding your concerns.
The seller was informed as soon as your deposit landed; however, during this time, they had already received a higher offer from another buyer who had viewed the property the week prior. As per the Estate Agency Act 1979, it is a legal requirement for agents to present all offers to the vendor, ensuring transparency and compliance.
Our records show that while the seller initially accepted your offer and was awaiting your deposit, another offer was submitted. This was communicated to you promptly, and you chose not to proceed. Once your deposit arrived, it was refunded immediately within the same hour.
We believe our team acted professionally and in full compliance with industry regulations throughout this process. Given these circumstances, we kindly request that you reconsider and remove your review, as it may not accurately reflect the service provided by EBI.
★★★★★ 1/5
GoogleI worked with Jason for lettings. Totally bad experience as not professional and many word change. After a lot of negotiation and after paying the one week deposit he changes his words and he totally wasted my time after the chosen property and set price. I’m totally not happy and I totally don’t recommend him or this company. There are way more better agents in London that are more professional and actually want to help their customers.NegativeQuality, Professionalism, Value
Batool · 25 October 2020
Agent replied · 24 October 2024
Dear Batool
We are sorry to hear about your experience you had with us, we take customer feedback very seriously.
As you are aware your offer was declined by the landlord not us. I would like to outline we cannot make decisions on behalf of our landlords and ultimately our job is to make both parties happy during the negotiation stage.
We do not agree with your comments in the review as we did our upmost to agree this deal on your behalf, however the landlord was not inclined renting their apartment to students and hence, your offer being declined. I would like you to also ask your father to remove his google review as this is a breach of Google polices as we have not conducted any business with you or him whatsoever.
★★★★★ 5/5
GoogleThank you Anthony Dorr and Ernest-Brooks team. Really happy with the professional service from viewing to handling the offer. Anthony was brilliant in showcasing the property and taking us through it. Answered every question in full detail and was honest and practical. Handled our offer approach really quick and we were able to get an offer confirmation in just a few hours. Really happy with the service and cant recommend enough.PositiveResponsiveness, Professionalism, Value
Kunal · 25 October 2021
Agent replied · 24 October 2024
Dear Kunal
Thank you very much indeed for your kind words and support.
Stay well and safe!
★★★★★ 5/5
GoogleWorked with EBI for many years, they rent several flats for me in London and even my old family home in Sevenoaks Kent. Never get a no back from Elliot Craig or Oliver, they are honestly always willing to help me out, cant rate them enough especially being a long-standing client with its perks.
Sam · 1 October 2025
Agent replied · 8 October 2025
Sam, thanks for the 5★ review and for being a long-standing landlord. Delighted that Elliot, Craig and Oliver deliver fast responses across your London lets and your family home. If anyone needs a letting or property management company in London, Ernest-Brooks International is here to help with valuations and compliant management. Team EBI!
★★★★★ 5/5
TrustpilotErnest Brooks International managed our…
Ernest Brooks International managed our flat at The Wardian and we couldn’t recommend them more highly. The team were responsive, helpful, and consistently professional throughout our tenancy.
Risa · 8 May 2026
Agent replied · 28 May 2026
Thank you Risa for your wonderful feedback and recommendation. We are delighted to hear you had such a positive experience with Ernest-Brooks International at The Wardian and that Jorja was able to provide such attentive support throughout your tenancy.
At Ernest-Brooks International, our award-winning London property management and lettings team pride themselves on delivering responsive communication, proactive tenant support and a smooth rental experience for both local and overseas clients alike.
Thank you again for placing your trust in EBI.
★★★★★ 5/5
TrustpilotVery efficient process for a contract…
Very efficient process for a contract re-assignment purchase that had to be done on a short timeline. Craig was very responsive to all my questions about the property and price negotiations with the seller. Very professional and helpful organisation and would recommend.
Wendy · 11 May 2024
Agent replied · 28 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.We look forward to serving you again in the future!
★★★★★ 5/5
TrustpilotCraig our estate agent
Craig our estate agent, recommended the solicitor, which turned out to be a good choice kept us updated with all information & was in constant contact with us & our solicitor, he always answered our questions promptly, highly recommended
Debbie · 29 January 2026
Agent replied · 28 May 2026
Thank you, Debbie, for your review. We are pleased to hear Craig kept you fully updated and supported throughout the process.
At Ernest-Brooks International, we focus on proactive communication and working closely with solicitors to ensure a smooth London property sale from start to finish.
We appreciate your recommendation and are glad we could assist! Team EBI
★★★★★ 5/5
TrustpilotFlat viewing with Blake
I’ve had a viewing with Blake, and I must say he was very helpful and informative! I would definitely recommend him and the agency!
C · 6 May 2026
Agent replied · 28 May 2026
Thank you C Yilmaz for your fantastic feedback about Blake and the Ernest-Brooks International lettings team. We are delighted to hear Blake was able to provide such helpful and informative support throughout your London flat viewing experience.
At Ernest-Brooks International, our London lettings team pride themselves on professional viewings, responsive communication and helping renters find the right London property with confidence.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotI cannot recommend Ernest-Brooks highly…
I cannot recommend Ernest-Brooks highly enough, and that is entirely down to the fantastic experience I had with Archana.
Senthu · 11 June 2026
Agent replied · 24 June 2026
Thank you Senthu for your incredible feedback. We are delighted to hear your experience with Ernest-Brooks International was professional, personalised and stress-free throughout your property search.
Our London estate agency team pride themselves on taking the time to understand each buyer's requirements, providing tailored property recommendations and helping clients find the right home through expert advice and proactive communication. It is fantastic to hear we were able to deliver a more personal and enjoyable experience than many estate agents you have encountered previously.
Thank you again for placing your trust in EBI and for your recommendation.
★★★★★ 5/5
GoogleI rented a flat through Ernest Brooks in Limehouse. Referencing and contracts were handled promptly, check in was organised and any minor issues after move in were resolved quickly had a snapped bin runner. Friendly team, clear communication and an easy process. Would happily rent through EBI again and recommend them.
Matthew · 10 September 2025
Agent replied · 8 October 2025
Matthew, thank you for the great feedback. Delighted your Limehouse let felt smooth end to end, with fast tenant referencing, digital contracts, organised check-in and quick post-move fixes. That’s the standard we aim for as a London letting agent, with clear communication and responsive property management. If you ever need help with Limehouse rentals again, we’re here. Team EBI!
★★★★★ 5/5
GoogleBest lettings agency! EBI manage properties for me and have done for a few years now. I used a West London agency beforehand and on comparison, I would not go anywhere else! I worked with Elliot Rainbow who has a strong ethos on quick responses and customer service, always on the phone when we need him or the PM team, who I have dealt with Phoebe Maloney and Gary Cole for any issues. During the time with EB I have purchased a buy to let and sold a one bedroom in West London via the sales team, both the selling and buying process were fluent. Kudos to you Elliot and the team at EB when services used, trust me, you won't go else wear like me! Brilliant job, thank you guys! a credit to the agency world
Hayley · 25 October 2023
★★★★★ 1/5
TrustpilotLots of lies.
I was given details about a flat I was interested by a representative of Ernest-Brooks International,which turned out not to be true. I paid a £1000.00 to this company on condition not to pass on to any body else and to return this money if anything was not as described. For weeks I have been asking for my money and am still waiting. That is dishonest.
Michael · 22 January 2022
Agent replied · 28 October 2024
Hi Michael, I have reviewed your file. You reserved a property introduced by Ernest-Brooks via Weston Homes, after speaking to their show home and signing their non-refundable reservation form. We are not Weston Homes, as per the reservation form you signed we don’t hold your deposit. You may contact the developer on the details on the bottom of your signed reservation form to request your deposit back at their digression. We did of course request such on your behalf, yet as you signed a legal document with them and decided to withdraw, they can of course refuse. We are not Western Homes so please remove the review and proceed down the correct channels.
★★★★★ 5/5
TrustpilotGreat Service From Archana
Really pleased with the service from Archana. She was friendly, knowledgeable and helpful. Thanks again for your help!
Lucy · 11 June 2026
Agent replied · 24 June 2026
Thank you Lucy for your wonderful feedback about Archana and the Ernest-Brooks International sales team. We are delighted to hear Archana's knowledge, professionalism and friendly approach made such a positive impression.
At Ernest-Brooks International, our London estate agency team pride themselves on providing buyers and sellers with expert advice, responsive communication and exceptional service throughout the property journey.
Thank you again for recommending Archana and EBI.
★★★★★ 5/5
TrustpilotBest lettings agency
Best lettings agency! EBI manage multiple properties for my husband and I and have done for some years now. I would simply would not go anywhere else! I worked with Elliot Rainbow during two corperate firms and he runs a tight ship, strong ethos on quick action and customer service, always on the phone when we need him or the PM team we deal Phoebe Maloney and Gary Cole for any issues. During the time with EB we have purchased one buy to let and sold a one bedroom in West London via the sales teams, both the selling and buying process were fluent I may add. Brilliant job and thank you!
Hayley · 4 October 2023
★★★★★ 4/5
TrustpilotWorking with Ahmad was truly enjoyable
Working with Ahmad was truly enjoyable! Unlike other agents who overwhelmed me, he excelled at his responsibilities, making me feel well cared for and confident.
Andre · 30 November 2025
★★★★★ 5/5
TrustpilotJazmine was an excellent real estate…
Jazmine was an excellent real estate agent. She showed me the apartment and patiently answered all my questions. Professional, knowledgeable, and very supportive highly recommend!
Sheila · 29 November 2025
★★★★★ 1/5
GoogleI believe that the 4.8 star rating has been achieved by either the company’s own employees or people paid to rate the company.
I regret renting with Ernest-Brooks. I thought that renting with a smaller company would mean they’d be more attentive towards their customers. However, it has proven quite the opposite. It has been impossible to get a response from Ernest-Brooks even during emergencies such as the fire alarm going off for no apparent reason, mold present in the property, boiler not working, and any maintenance work around the house.
Never in my life was I ghosted and gaslighted by the company I paid to get services from.
Murat · 26 July 2024
Agent replied · 24 October 2024
After reviewing our records, we’re unable to find any details or transactions associated with your name. If this is genuine, we take concerns like this very seriously and would like to investigate further. Please contact us directly at info@ernest-brook.com so we can look into any issues you may have encountered. We’ve seen some reviews from competitors recently, but if this is a legitimate concern, we’re committed to finding a resolution.
★★★★★ 5/5
GoogleI recently sold my flat and had a fantastic experience with EBI from start to finish. Craig Kelly was always quick to respond and kept me updated throughout the process. Thank you very much!
Luca · 17 August 2025
★★★★★ 5/5
GoogleI had a fantastic experience working with an incredibly insightful and knowledgeable estate agent. Their expertise and guidance were invaluable in bringing my flat to market, ensuring everything was handled smoothly and efficiently. They were always on hand to answer questions and provided clear, practical advice throughout the process. Highly recommended - thank you Humphrey!
Ella · 27 November 2024
★★★★★ 1/5
TrustpilotWouldn’t recommend
- no career progression and if there is, salary jump is the bare minimum. People that have progressed are personal friends of the directors. - in terms of mental wellbeing, the CEO’s do not value mental health, they are very mean and instead of helping they will just belittle you in front of the whole office, which can be very embarrassing. This definitely impacts performance as you will feel like you are always on edge. - work relationships amongst colleagues and directors are very unprofessional. - poor management - vibe is really boring, it’s not somewhere you would be excited to go to everyday, especially if you’re around 20/30 years old. - really long hours, most times you will probably have to stay back and no rewards. - blaming culture
Sarah · 4 July 2024
Agent replied · 28 October 2024
Hi Sarah / Nomadtravellz@gmail.comWe have requested further information from you, as has Trustpilot, but the email address provided is under a completely different name. Additionally, we have no record of any employee, past or present, with your name (either on Trustpilot or the different email name). Due to the lack of response, this review appears to be fraudulent and potentially from a competitor.Thank you.
★★★★★ 5/5
TrustpilotHumphrey made the process of bringing…
Humphrey made the process of bringing my property on for sale incredibly easy and stress-free. He provided a quick and accurate valuation, which was spot-on, and guided me through each step with professionalism and clarity. His expertise and efficiency made the entire experience smooth and painless. I couldn't be happier with the service, thank you, Humphrey!
Hector · 21 November 2024
★★★★★ 5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with an incredibly insightful and knowledgeable estate agent. Their expertise and guidance were invaluable in bringing my flat to market, ensuring everything was handled smoothly and efficiently. They were always on hand to answer questions and provided clear, practical advice throughout the process. Highly recommended - thank you Humphrey!
Ella · 21 November 2024
★★★★★ 1/5
Trustpilot### An Unprofessional and Distressing Experience
I have been a tenant with Ernest-Brooks International for the past three years, and my experience has been far from satisfactory. From the very beginning, the team at Ernest-Brooks has demonstrated a high level of unprofessionalism. For two years, I persistently requested that they repair the broken tiles in the bathroom. Each time, they shifted the blame onto the landlord, claiming that the landlord had not approved the repairs. I know for certain this was untrue. The situation worsened due to internal conflicts between the co-founders, which led to a data breach of our personal information. This breach resulted in people coming to our doorstep, demanding that we pay rent directly to them instead of to Ernest-Brooks. This was an alarming and distressing experience. Subsequently, we were abruptly asked to vacate the property by the Ernest-Brooks team. They claimed the landlady had decided to sell the property, which again, I believe to be false. The attitude of Ernest-Brooks towards tenants is appalling. They seem to operate under the assumption that they own their tenants, which is an unacceptable and outdated notion. No human being has the right to 'own' another, and this perspective is nothing short of modern-day slavery.Ernest-Brooks International is built on very poor principles and lacks the professionalism and integrity required to manage properties and relationships with tenants effectively. I would not recommend their services to anyone.
Mr · 15 June 2024
Agent replied · 28 October 2024
Hi Omar,Unfortunately, if your landlord instructs us to serve you notice and your contract permits it, we have no choice but to comply. This also applies to maintenance issues, such as a broken tile that doesn't affect the use of the property; if the landlord won't authorise the repair of a cracked tile, we cannot proceed with the work. We cannot comment on whether the landlord wishes to sell the property or not; we can only act on the instructions given by the legal owner, your landlord.I hope you had an enjoyable three years in the property. I am sorry your landlord decided to sell the property and evict you, but please understand that this decision is beyond our control.Best regards,
★★★★★ 5/5
TrustpilotAppreciation for Archana Yogendran !
I would like to express my heartfelt appreciation for the diligence and professionalism exhibited by ARCHANA YOGENDRAN .
Dr · 7 May 2026
Agent replied · 28 May 2026
Thank you Dr Praveen for your wonderful feedback about Archana Yogendran and the Ernest-Brooks International team. We are delighted to hear Archana’s professionalism, diligence and support made such a positive impression throughout your experience with EBI.
At Ernest-Brooks International, our London lettings and property management team pride themselves on delivering professional service, proactive communication and trusted support for landlords, tenants and overseas clients alike, with client care at the heart of everything we do.
Thank you again for placing your trust in EBI.
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