Chase Evans Pan Peninsula Tower Hamlets reviews

★★★★★ 5/5

Google

Harry Frankland helped me found my dream home in London! Although it was a long process but I finally got my apartment in this summer. He helped me a lot with every steps as I am an international buyer. He had my full trust with property hunting,I am looking forward to work with him next time again! Harry is professional and responsible, he has a lot of resources made my apartment done! Thank Chase Evans and Harry your efforts!

Li · 23 October 2023

★★★★★ 5/5

Trustpilot

Top class service!

A very special thank you to Kimberly Fernandes - she is absolutely brilliant! She is super diligent, proactive and very responsive. She was critical in getting repairs in our property done, and helped manage very unresponsive and difficult engineers. She took care of everything, making it a smooth and easy process for me. Overall, a brilliant service and you couldn’t ask for a better property manager! I highly recommend her and would like her to manage my account going forward.

Anonymous · 28 September 2023

★★★★★ 5/5

Trustpilot

Kimberly Goes Above and Beyond!

I had been struggling with a bathroom repair issue in my apartment for over a month, and the previous property manager was making little progress. However, Kimberly Fernandes from East Property Management stepped in as the new property manager and transformed my experience.Kimberly's promptness and ability to connect with the contractor were game-changers. She ensured the repairs were swiftly underway and didn't stop there. Kimberly personally supervised the process and maintained excellent communication throughout.What impressed me most was Kimberly's dedication even when I was on vacation. She kept me informed and ensured everything was in order upon my return.Thanks to Kimberly, my bathroom is now in perfect condition. Her efficiency, communication, and commitment make her an outstanding property manager. Thank you, Kimberly, for your exceptional support!

Girethar · 15 September 2023

★★★★★ 5/5

Trustpilot

Kin Lee was very helpful and responsive…

Kin Lee was very helpful and responsive throughout the process. Kin communicated clearly and always kept us updated. Really appreciate Kin's support!

Fiona · 26 August 2026

★★★★★ 5/5

Trustpilot

Danish Ashraf from the VIP team has…

Danish Ashraf from the VIP team has been my point of contact estate agent throughout my renting experience with Chase Evans. He has been extremely responsive and supportive with all renting related queries and maintenance requests and there's never been any delay or issues with resolving any requests. Always a positive experience interacting with Danish and the team. The entire experience from moving in to moving out has been extremely smooth and easy..

Aditya · 17 February 2024

★★★★★ 5/5

Trustpilot

Good experience

I worked with Amruta and she was very helpful, nice and kind. It was a pleasure working with her throughout the tenancy replacement process and she made sure to address any concerns we had as well as do her best to expedite the process for us. It’s just the referencing process took way longer than we expected but that’s more of a referencing agency issue rather than a letting agency issue.

SR · 29 March 2024

★★★★★ 5/5

Google

Mariam has been providing excellence service for the renting, recommend

Wei · 2 April 2026

★★★★★ 5/5

Trustpilot

Trust. Respect. Excellent Advice.

We recently visited London to do a site visit for our investment property, and Ginny Pattni, Sales Manager, went above and beyond to take care of us. She took the time to drive us around the area, explained the up-and-coming developments, and gave us excellent advice that really helped us understand the market better. She clearly knows her work and carries herself with professionalism and genuine care. Most importantly, Ginny builds trust effortlessly, and we truly appreciate the time and effort she has dedicated to us. Highly recommended.

Josiah · 19 September 2025

★★★★★ 5/5

Trustpilot

Kimberly Fernandes great service

Kimberly Fernandes has been keeping us updated with repairs following a fire at the flat that Chase Evans manage on our behalf. Kimberly has ensured that the tenants have been looked after as well as expediting the repairs for a new boiler. Kimberly has responded swiftly to any questions asked and has made sure that the contractors carried out the repairs as quickly as possible. Keeping us up to date throughout and ensuring we have peace of mind.

Mark · 19 October 2023

★★★★★ 5/5

Trustpilot

Helpful agent for first time buyer

I’m a first time buyer just starting my property search and Georgia Vitkute has been very helpful, proactive and easy to communicate with to arrange viewings. Georgia answered extra questions I’ve had about properties swiftly and quickly arranged a second viewing for a property I was particularly interested in. It’s been great working with Georgia and I’m sure we’ll be in touch throughout the rest of my search!

HC · 17 May 2024

★★★★★ 5/5

Trustpilot

Great customer service from Kin

Kin is always very professional - communications between us and him are easy and straight to the point .

Gian · 15 January 2026

★★★★★ 5/5

Trustpilot

Max Watson is a fantastic property manager

Max Watson is a fantastic property manager. He had brilliant communication skills between us as the tenants and the landlord. He was incredibly understanding, quick to respond and most importantly honest. Out of all the property managers that we had at Chase Evans (all of whom were great!) he was the best! Max only became our property manager later into our tenancy which is such a shame as we really valued him.

Sophie · 22 February 2024

★★★★★ 5/5

Trustpilot

I’d like to thank Ella Scholefield for letting my apartment

I’d like to thank Ella Scholefield for her good service in renting out my apartment at 49 Colet Gardens. She was professional in managing the letting process, proactive, prompt, and responsive to my needs throughout. With her assistance, the whole process went smoothly, and I’m satisfied with how things turned out.

Weizhong · 21 January 2026

★★★★★ 5/5

Trustpilot

I’d like to leave a 5-star review for…

I’d like to leave a 5-star review for the lettings team, especially Ginny, who was outstanding throughout the process. Her professionalism, attention to detail, and supportive approach made everything smooth and stress-free from start to finish.

KA · 9 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor communication and unprofessional service

Our experience with Chase Evans has been extremely disappointing from the beginning. As tenants, we have experienced consistently poor communication and an unacceptable standard of professionalism in the way our concerns and issues have been handled.

Jude · 24 August 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly team

I was renting through Chase Evans in London. I hadn't had very good experience with letting agents but Chase Evans changed my impression.The team was very helpful and responsive from onboarding to maintenance of the property:- Office administrator Lisa Tang made sure I didn't miss out anything before move in.- Letting negotiator Kevin Chidi ensured everything had been alright before I moved in. He even rolled up his sleeves to clean the flat up a bit (which he's not supposed to).- Property manager Danish Ashraf/Vip team has been quick to address any maintenance issues. I got a faulty oven and he arranged for contractor to attend to it next day. Very efficient.I was able to move with as little fuss as possible. A big thanks from me to the amazing team they have!

Thomas · 12 July 2023

★★★★★ 5/5

Trustpilot

Amazing experience with Chase Evans and Danish!

I got assigned a new property manager just a few days before my move and was quite worried on the processes. However, Danish Ashraf was super informative and helpful. He immediately called me as he received my email and cleared any queries I had regarding the flat, making me super confident with having Chase Evans and Danish managing my new rented property. He really listened to all my concerns and offered advice where he could and told me what next steps I should take in regards to moving in. He is also very helpful as I can reach out to him whenever there is an issue and get a prompt response. Can’t really ask more from my property manager!

Sambhav · 6 July 2023

★★★★★ 5/5

Trustpilot

Mint Mok was very helpful and…

Mint Mok was very helpful and supportive all the time of my tenancy via ChaseEvans :)

Jegak · 16 September 2026

★★★★★ 5/5

Google

Mariam from the Pan Peninsula branch has been extremely helpful and thoughtful throughout our collaboration. She helped to follow up with her colleagues regarding the outstanding issues in our new apartment and consistently checked in with us to ensure everything was resolved. Her dedication and attentive support made our renting experience a very pleasant one.

Ramona · 2 April 2026

★★★★★ 5/5

Trustpilot

Great experience with Kin Lee

Great experience with Kin Lee. Hi is professional, responsive, and helpful throughout the whole renting process. Everything was clear and smooth. Highly recommended!

Mariah · 14 November 2025

★★★★★ 5/5

Trustpilot

Mint Mok has been helpful and…

Mint Mok has been helpful and effective. . Her pleasant and outgoing personality help communication with her clients well. She tries to help her clients in anyway she can.

LK · 17 September 2025

★★★★★ 5/5

Trustpilot

Danish is always quick to answer emails…

Danish is always quick to answer emails and to respond to calls. He is friendly and very helpful - when I was without hot water Danish very quickly found a repair team to fix my boiler.In the check out process of my rental, Danish sent clear communications and next steps so that I could get my deposit back fairly and quickly.

Elom · 26 July 2024

★★★★★ 5/5

Trustpilot

Switched to Chase Evans

Chase Evans bought over the previous agency that was managing my apartment and the difference this has made to me has been remarkable. They're very efficient and have great systems, and I spend considerably less time (or perhaps even none) to have to chase people for things like repairs or paperwork. I recently renewed my lease and Abhijit Gooptu from the Renewals Department did an excellent job. He was very knowledgeable and prompt. Would recommend the agency and its people.

Karan · 20 May 2026

★★★★★ 5/5

Trustpilot

Experience with Chase Evans Property Administrator in London

Chase Evans is a reliable and trustworthy property management whom I have known for about 20 years. CE provides excellent service through its teams in London and Hong Kong to non-resident owners. Their system and staff are very well structured for good service. Ms. Molly Pariyanukul is responsible for our recent renewal of apartment on City Road, London. She is courteous, responsive, constructive and keen to perform. She understands the market and also the sentiments of both the landlord and the tenants. I find her a very valuable member of the CE team, other than those I have known before.

B · 24 May 2023