Chase Evans Pan Peninsula Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Review for Chase Evans - Property Manager Minsung Jean

I want to take a moment to express my appreciation for my property manager, Minsung Jean. He has always been incredibly helpful with any issues related to my flat. Whether it's a maintenance concern or a question about the property, Minsung is quick to respond and provides practical solutions with a professional and friendly approach. It's clear that he genuinely cares about the well-being of the tenants and ensures that everything runs smoothly. Having such a reliable and dedicated property manager makes a huge difference, and I highly recommend him to anyone looking for exceptional property management.

Raimbek · 11 December 2024

★★★★★ 5/5

Google

Mariam was very nice and easy to communicate with. She put real effort into helping me find a suitable place and was always responsive and helpful throughout the process. Overall, a smooth and positive experience.

Shiyu · 26 March 2026

★★★★★ 5/5

Trustpilot

Great lease renewal service

I recently renewed my lease with the help of Abhijit from the Renewals Department and had an excellent experience. Abhijit was professional and responsive. He clearly explained all terms, addressed my questions promptly, and ensured everything was completed on time.

Ho · 29 September 2026

★★★★★ 5/5

Trustpilot

Noel has been super empathetic and responsive

Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that needed to be sorted upon my move, resulting from previous use of the flat and Noel Ng, the Property Manager has continuously tried their best to help resolve them in a timely fashion. In cases where this was difficult to do in terms of getting approval from the landlord, Noel worked hard to find a resolution that would work for both parties. I continue to be impressed by Noel's responsiveness, fairness, empathy and support in ensuring I have a good experience as a tenant. I would highly recommend Chase Evans based on my experience with Noel.

Y · 20 November 2024

★★★★★ 5/5

Trustpilot

I had a great experience with Mint Mok…

I had a great experience with Mint Mok as my property manager. She was always helpful and quick to respond whenever I needed anything. Moving out can be quite stressful, but she made the whole process feel much easier and handled everything smoothly and efficiently. I really appreciate all her help and effort throughout my time there.

Wasan · 14 September 2026

★★★★★ 5/5

Google

I’ve had a great experience at Chase Evans Pan peninsula. Mariam is always extremely helpful and is always on the ball when it comes to my queries. I’d definitely recommend their services

Nicklesia · 2 April 2026

★★★★★ 5/5

Trustpilot

Highly recommended!

Ginny Pattni from the Greenwich branch did a fantastic job selling my buy-to-let flat. She arranged an open day, and secured multiple offers on the same day, including a full asking price offer, which I accepted. Throughout the sales process, she provided exceptional guidance, kept me well-informed, and was always professional and focused. Ginny made herself available and responded to my queries even on her days off. She went above and beyond by helping with furniture disposal and liaising with contractors to fix some minor issues that the buyers wanted addressed. When the buyers tried to reduced their offer by 5% just before exchange, Ginny never pressured me to accept anything less than the originally agreed asking price and eventually convinced them to stick to their original offer. I was so impressed with her that I gave her an instruction for another property, which I already had on with a different agent. Would highly recommend!

Pak · 30 October 2024

★★★★★ 5/5

Trustpilot

Positive experience

I had a very positive experience working with Dainik Sharma. Dainik was professional, responsive, and helpful throughout the renewal process, making everything clear and straightforward. I really appreciate the support and would happily recommend his service.

Mr · 9 October 2026

★★★★★ 5/5

Google

Mariam is great! She’s helped me navigate living in a private property for the first time as an International student so generously! And is always available to answer any questions or problems!

Dhwani · 26 March 2026

★★★★★ 5/5

Trustpilot

Professional service by Chase Evans…

We have been supported by Chase Evans for years. I appreciate their professional service. The letting procedure, repair service are in time. The communication is smooth even over different timezone. Thanks to Shahid Miah, Mohan Huang, Grant Walker.

Chen · 19 September 2026

★★★★★ 5/5

Trustpilot

very happy with Chase Evans

i have been dealing with Chase Evans for more than 1,5 years now - all the members of company with whom i had to deal were very helpful and eager to assist. Most recently, i had pleasure to be helped by Amruta Satia​​​, who was very kind, patient and supportive (thank you very much Amruta for the making the process on our matter so quick and smooth!).I am so glad I am renting exactly through this agency, my experience on this journey could not be better.thank you very much!!!

Anastasia · 9 September 2024

★★★★★ 5/5

Trustpilot

Kevin Chidi is an excellent agent

Kevin Chidi is an excellent agent, he worked with us diligently while we were in the US to make our apartment search and move-in smooth. He was very responsive and always tried to be helpful.

Lisa · 25 September 2026

★★★★★ 5/5

Trustpilot

Chase Evans Docklands Branch E14 - sale of flat

Chase Evans Docklands Branch E14 were carefully chosen by us to sell our nearby flat. Anj. Hussain was the agent who guided us through the process with a combination of tenacity and polite, good humour. Additional help was also available from Immanuel Teferi. Their local knowledge was impressive and yielded results. Thank you.

Barry · 23 May 2026

★★★★★ 5/5

Trustpilot

We have had a very positive experience…

We have had a very positive experience with Chase Evans. Communication has been clear, professional and efficient throughout. In particular, Justin did an excellent job coordinating between us as the landlords and our tenants during the recent rent review. He communicated both sides’ positions clearly, kept us updated throughout the process, and helped both parties reach a fair agreement smoothly. We really appreciate his professionalism, responsiveness and the effort he made to maintain a good relationship between the landlord and tenant. Highly recommended.

ALEX · 6 October 2026

★★★★★ 5/5

Trustpilot

Professional, provide above and beyond level of service.

This was a difficult sale, due to a difficult solicitor, and delays from the managing agent’s correspondence. Ginny was instrumental in chasing and keeping the process going, and providing reports on current progress (that you do not necessary get from your own solicitor), which helped to keep on top of issues before it become a disaster. I believe, without Ginny, the sale would’ve fallen through. She does more than just read emails, her behind the scene efforts is crucial to the success of this sale. Highly recommended.

Vy · 5 August 2024

★★★★★ 5/5

Trustpilot

Thanks for your help, Mint!

Mint Mok is an exceptional member of the Chase Evans team. Mint Mok is proactive, organised and kind. Mint deserves to be rewarded for excellent customer service. Thanks for your help, Mint!

Customer · 1 October 2026

★★★★★ 5/5

Trustpilot

Outstanding service

We were recently impressed with our experience with Chase Evans. Ginny Pattni, representative from Chase Evans, provided amazing service. She has a pleasant personality and helpful attitude. Owing to our busy schedule, we only managed to give Ginny a few hours’ flat viewing notice. Despite our short notice, Ginny had tried all means to accommodate our request and she took the time to answer any questions we might have, and provided us with the information at her best knowledge. She also efficiently followed up with the landlord for other outstanding questions we had. Ginny is super friendly, professional, detailed thorough, and responsive.

Leung · 31 July 2024

★★★★★ 5/5

Trustpilot

Camillai Lai was very helpful in the…

Camille Lai was very helpful in the renewal process, esp in explaining the new regulation and negotiating with the tenant. The whole process was very smooth and her prompt replies certainly helped

Wei · 27 September 2026

★★★★★ 5/5

Trustpilot

Great Customer Experience

It has been a great experience being with Chase Evans for a long time now. Kin has been looking at our renewals management for a few years now and has been very diligent, thorough and helpful. I highly recommend Kin and Chase Evans for its high quality of service and friendly associates.

Dhawal · 11 May 2026

★★★★★ 1/5

Trustpilot

Honest Review - Terrible Experience with Chase Evans - please read before considering renting with this company

We rented a 3-bedroom apartment in the Hannaford Walk building in East London and the property was managed by Chase Evans. We lived in our property for 18 months between March 2022 to August 2023. I cannot stress enough how poor our experience was with Chase Evans managing the property. This review will not do it justice but I urge anyone who is considering renting a property with Chase Evens to do your research before making any sort of commitment to them. Please feel free to reach out to me separately and I can explain our experience in more detail. All my claims below can be supported through lengthy email exchanges and video / picture proof.One of the core issues was around our checkout process when our tenancy came to an end. Chase Evans made this process extremely painful for us as tenants, to get as much money out of our deposit as possible. *For additional context, our landlord lived in China, so it made it virtually impossible for us to make contact with him when we wanted to raise a concern with Chase Evans. We asked Chase Evans multiple times to speak to the landlord to raise concerns about the mismanagement of the property by Chase Evans, and they declined to let us speak to him directly every time.*We were told by the previous tenants that it would be tricky to get our deposit back from Chase Evans. We were initially dismissive of these warnings because we were confident that we had left the property in very good condition, however, once we reviewed our Check Out Inventory report, we quickly realised that it was going to be an issue. Below is a list of just a few of the issues we experience during our Check Our process:Chase Evans forgot to book the check-out assessment despite confirming to me that the appointment had been made (I have email proof of this). We wanted to be present for the assessment to take place for obvious reasons but because they forgot to book the appointment, the assessment took place another day. We were stood waiting at the property for over an hour before we finally got in contact with someone at Chase Evans and the Inventory company. The inventory company confirmed that Chase Evans did not book the Inventory appointment. The checkout inventory report included more than 20 false claims of damage to the property that they claimed was more than the ‘fair wear & tear’ of the property. This meant that I had to review in grave detail every point and claim and provide detailed evidence of why this claim was incorrect. Luckily, we had taken lots of pictures and videos of the property when we moved in to be able to support our side of the argument. I have over 100 emails relating to our Checkout with Chase Evans and the Inventory company, which should give you an idea of the amount of time and effort it took me to challenge all these claims.Chase Evans initially wanted to take more than £500 off our deposit for damages and cleaning fees, despite us paying for a full End of Tenancy Cleaning Service (from a company that came recommended by Chase Evans)My dispute with Chase Evans took several months and countless emails, (between October 2022 & January 2023) which finally resulted in a total deductions amount of £175 (this was mainly to cover mattress deep clean fees). Other issues during our tenancy include:When we first moved into the property, the apartment was very unclean - the kitchen was left dirty to the point that pots and pans had not been cleaned. ALL carpets were very dirty, and the main bathroom needed to be fully cleaned. This in itself was quite concerning because we were told by the previous tenants of the property that Chase Evans had arranged for a professional cleaning service to take place after they moved out / we moved in. This was clearly a lie. Once we complained about the cleanliness of the flat on our move-in date, Chase Evans immediately sent over a cleaner to carry out a further service. The cleaner arrived under the influence of cannabis and had a very strong smell of cannabis when we entered our flat. These are just a handful of the issues that we encountered during our tenancy at Ivy Point and there are many more examples that I can share. To reiterate once again, please please please do some thorough research before committing to a tenancy with Chase Evans as the management company, as had we done our due diligence before agreeing to the tenancy, I am confident that we would have looked elsewhere.

M.McKenna · 28 June 2024

★★★★★ 5/5

Trustpilot

Great customer service, responses and problem solving!

Have been renting through Chase Evans for a few months now and very impressed with them - great customer service, responses, problem solving and very efficient too, especially Dainik.

Edward · 7 October 2026

★★★★★ 4/5

Trustpilot

Molly Pariyanukul

Molly Pariyanukul, my renewal negotiator, is very helpful. She assisted me to renew the terms with my existing tenant. She always have good follow up and keep me update on the progress. That is the most important thing to any landlord. I only offer 4 stars because, other than Molly, I received not very satisfactory service from Chase Evans overall. below reply from Chase Evans is the reason they got 4 stars. Check the message before sending out!

Peggy · 22 July 2024

★★★★★ 5/5

Trustpilot

I'd like to say sincere Thank you to…

I'd like to say sincere Thank you to Georgia Vitkute for her commitment, dedication, attention to the details , responsiveness and understanding our needs! It was such a pleasure to work with, needless to say about timely and always precise communication that we had as well as huge assistance and comprehensive guidance we've been receiving from Georgia since November 2023 to go through quite long process of buying a property . But with Georgia's attitude and professionalism, calmness and positive attitude we managed it! Wishing Georgia success in her career path and in personal life:)!

Maria · 13 June 2024

★★★★★ 5/5

Trustpilot

We recently renewed our tenancy through…

We recently renewed our tenancy through this estate agent, and the whole process was handled smoothly and professionally. Communication with Abhijit Gooptu from Renewals Department was clear and timely throughout, and any questions we had were answered quickly and helpfully. Abhijit explained everything in a simple and transparent way.

Tanzi · 18 May 2026