Chase Evans Pan Peninsula Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Big thanks to Ricardo Carranza

As an overseas landlord who have used Chase Evans as my UK property management agent since 2015, I must thank Ricardo of the Accounts Payable department for his extremely diligent and tireless efforts in the past 4 months in helping me chase and deal with a terribly unprofessional estate site management company for the refund of wrongfully charged late payment penalty fees that have piled up for over 4 years. His perseverance to break through the terrible bureaucracy and unresponsiveness of that estate management company is way beyond his usual duty at the accounts department. Without Ricardo's valuable help, my case would only drag on for no one knows how long and I wouldn't have been able to get those mistaken charges amounting to almost 400 pounds rectified and fully refunded to me. My deepest appreciation to Ricardo!

Rosanna · 22 March 2024

★★★★★ 5/5

Trustpilot

Great experience with chase evans…

My experience with chase Evans was perfect. From securing the property to leaving I felt the staff made everything as easy as possible, trying to make it as swift as they could. My property manager Max Watson was also very helpful, during my time at the property he would really quickly respond to any issues I had and resolve them as fast as he could. I would definitely recommend using chase evans simply based on customer service alone.

Adam · 19 April 2024

★★★★★ 5/5

Trustpilot

We highly recommend choosing Chase…

We highly recommend choosing Chase Evans for their excellent service. Thank to the Property Management Team for all their help and hard work! Jimmy Cheung has been very patient and easy to communicate with throughout the process.

Yujua · 20 October 2025

★★★★★ 5/5

Trustpilot

Good experience with Camille Lai

I had the absolute pleasure of working with Camille Lai as my Renewals handler, and I couldn't be happier with the experience. Camille is incredibly kind, approachable, and professional. She always responds quickly and ensures that all my questions and concerns are addressed with care and clarity. Her dedication to providing excellent service has made the entire renewal process seamless and stress-free.

Mr · 18 December 2024

★★★★★ 5/5

Trustpilot

Thank You so much to Danish Ashraf

I have dealt with Danish Ashraf from the vip team and have had the best and smoothest experience. I have been dealing with many agencies and and agents in the UK and have never seen an agent so prompt, helpful and fast. I'd like to thank him for all the help and time he has put in with me and for always replying to my endless emails and questions in minutes. He was able to make the process very easy and stress free for me and would always go out of his way to ensure everything is top tier. His energy, kindness and promptitude made a potential chaotic process easy and quick.

Maha · 9 February 2024

★★★★★ 5/5

Trustpilot

As a long term tenant renewing my…

As a long term tenant renewing my contract, Amruta Satia was of great help. A smooth and easy process, thank you Amruta.

Prudence · 17 February 2026

★★★★★ 5/5

Trustpilot

Highly praised with Gladys

I would like to praise my renewal negotiator, Gladys Kiala, who is very patient in guiding and helping me understand the existing terms of the renewal, and carefully tells me the relevant information. I very much recognise his work efficiency and his communication with the landlord. As a tenant who used Chase Evans in the second year, I think Gladys Kiala is one of the best representatives I have ever met.

Fei · 23 July 2024

★★★★★ 5/5

Trustpilot

Always prompt

I have been renting a property managed by Chase Evans for more than a year now. Experience has been really great and seamless so far. My property manager, Aurora Li, is always prompt in resolving any issues with the flat and responds to queries with a great sense of urgency. To give an example, recently I noticed an issue with plumbing, Aurora organised a contractor to look into this the same day I reported the issue.

Teja · 22 April 2024

★★★★★ 4/5

Google

Bought my property through Chase Evans earlier this year which was overseen by Harry. He was very professional and responsive to all my requests. He is fair and did a good job bringing the transaction to close. However, I did have to send a few reminders that the estate agent should be acting in both the interest of the seller and the buyer - it seemed that the seller of this property was a long time client of Chase Evans and received slightly preferential treatment and demanded a few out of the ordinary items. These were resolved but only after a few conversations that I had to have (and after some persuasion). The transaction closed smoothly in the end and I am glad that all my requests were dealt with. Overall, I am very happy with the outcome.

Vicky · 26 January 2024

★★★★★ 1/5

Trustpilot

A Breach of Integrity by Chase Evans Customer Services

Ms Petra Somerville sent me the acknowledgement of my complaint on behalf of Chase Evans Customer Services on 23 August 2026. She promised that I would receive a written response within 15 working days. However, I haven't received any replies from her yet. I sent emails to ask for the process but no replies so far. How can people trust Chase Evans anymore? No stars should be given to this company.

YA · 22 September 2026

★★★★★ 4/5

Trustpilot

Great experience with the agent for…

Great experience with the agent for listening carefully to my needs and find the appropriate flat, unfortunately the flat wasn’t in great condition when i first got the keys, there were couple of maintenance issues and cleaning problems, happily Minsung from the managing team took care of it, the cleaning team re attended and the issues has been resolved. Thank you Minsung

Nidu · 15 November 2024

★★★★★ 1/5

Google

Already paid every penny of the rent upfront before moving in. Moved out of their property 3 September 2025. Security deposit has not been returned as of 30 October 2025, saying that I have rent arrears that needs to be paid for 4 September 2025 which was 1 day after my moving out date. Asked multiple days for an update but has heard nothing from the property manager who was dealing with the case, and seemed to deliberately made this process longer than it should’ve been.

Matu · 1 November 2025

★★★★★ 5/5

Trustpilot

Chaseevans is helping me a lot on the…

Chaseevans is helping me a lot on the management of my UK property. I am particularly grateful for the help of Camille Lai. She recently helped me on the renewal of the existing tenancy, and did a great job in the renewal process with success. She managed it professionally and promptly, relieving me of a lot of headaches. Highly recommend the services of Chaseevans !

O · 25 September 2024

★★★★★ 5/5

Trustpilot

Heroic Property Manager - Max Watson

I have been a resident tenant at Royal Wharf for 6 months now (just completed my 6-month mark yesterday!) and Max has certainly been my go-to for all maintenance related stuff. Max has till now been an effective enabler for the various repairs that have had to be implemented - knowing who to contact and when. But this post stems from a very recent issue with my heating not working that was an unwelcomed surprise just as I flew back to London after being away for 3 weeks. I only had to email Max once and it was Max to the rescue. Max was quick-on-his-feet to handle the issue with urgency knowing the winter conditions. Max went the extra mile of talking to the building engineers on his own to facilitate a speedy resolution turnaround. I am really impressed with his customer service, responsiveness, and accountability.Max depicts his heroic-self on a daily basis and it is wonderful having him as our property manager. Kudos Max Watson!

AB · 13 December 2023

★★★★★ 4/5

Google

It’s difficult to rate the company as a whole, as the experience really depends on who you deal with. However, Mariam Bey, who supported me from start to finish, was always polite and helped me in many ways. I’m truly grateful for her continuous support. When I had the viewing, I was also treated with respect by David HA, which I appreciated.

May · 2 April 2026

★★★★★ 5/5

Google

Very efficient and swift! Thanks Chase Evans, (Andy was very helpful, kept us in the loop of everything and fixed all concerns we might of had, and got us the apartment, we started our search with Kevin who was also very professional and helpful)

DNA · 24 June 2025

★★★★★ 1/5

Trustpilot

Spamming emails asking for a five star review

After I let one of the agent know that I’m happy about the deduction of my safety deposit after the checkout. She sent me an email asking me to give her five stars review and mention her name. I didn’t think her service was up to it and I didn’t want to be rude so I decided not to give her any review. However there has been six emails or more spamming me with the same messages asking for the reviews going on for a few weeks. Which is very disturbing so I have decided to write this review. It’s way too spamming and demanding. Other positive reviews with this agent name is not flagged however mine is when it’s a negative review. Now I need to edit her name out but I will make sure to send chase evans about the amount of spamming emails she has sent me.

Piano · 1 December 2023

★★★★★ 5/5

Trustpilot

Trusted agent

I’m a landlord residing outside of the UK and Chase Evans have been proactive in managing my property in London for a few years now.Peter Burgon and Antonino Ranno, has done exceptional jobs with managing renewals and contracts, always listening to my instructions and also providing good excellent market judgment and advice. Also Kimberly Fernandes at Chase Evans recently resolved a simple maintenance solution with my tenant, rather than instantly booking a contractor as a protocol. I’m pleased Kimberly was proactive. Thank you Chase Evans for looking after Marner Point so well!

Fifi · 1 December 2023

★★★★★ 5/5

Trustpilot

Eric Pang is the best property manager

Eric Pang is the best property manager! He is very responsive, solution oriented, and helpful! Whenever I encountered an issue, he has been very efficient and friendly.

Caline · 13 August 2026

★★★★★ 5/5

Trustpilot

Chase evans and Eric Pang :) Amazing

Eric Pang, very good guy, great service from him and everybody else at Chase evans. I really enjoyed living in this accomodation, if i move back to the UK I would be glad to go back to chase evans.

Nikola · 2 September 2026

★★★★★ 5/5

Trustpilot

Professional Reference for Mr Kin Lee​ Senior Renewals Coordinator at Chase Evans

To whom it may concern, I am writing this letter about my experience with Mr Kin Lee, Senior Renewals Coordinator, at Chase Evans. I have been in touch with Kin (and his team) since 2018 and I pleased to share my experience.I believe Kin has consistently demonstrated and delivered high level of expertise in renewals management with having deep industry knowledge and strategic insights that play curtail to renewal processes, resulting in increased efficiency and clients satisfaction.In terms of execution, Kin consistently delivers fair outcome & meeting expectations. He is a reliable professional who meets deadlines and is committed to the success of the gaols for all parties. Kin is characterised by his unwavering professionalism, maintaining the highest standards of integrity, confidentiality, and ethical conduct.. His meticulous attention to detail is a distinguishing quality. Kin thoroughly reviews contracts, documents, and processes, ensuring the accurate execution of renewals under his supervision. Kin's polite and courteous manner in all interactions with me which is a testament to his dedication and commitment.In summary, I hope Mr Kin Lee, Senior Renewals Coordinator, success through his carrier and I believe his expertise, execution, professionalism, attention to detail, and politeness making him an invaluable asset to any organization.Sincerely,Dr A Jafarian

JAFARIAN · 26 October 2023

★★★★★ 5/5

Google

Working with David made the entire selling process smooth and stress free.

Anna · 2 April 2026

★★★★★ 1/5

Google

While the pre-tenancy experience with Chase Evans has been nothing short of exceptional thanks to Mariam, I cannot in good faith vouch for them. We rented a one bedroom flat in Pan Peninsula. We always paid on time, and were honest and genuine in every interaction with them. That’s why it’s saddening to say that we had to wait for almost 6 months to see an issue with our floor sorted (out of 8 of tenancy), for which their Property Manager apologised for in the end. This is because their processes were very slow, and so is the network of contractors they employed. Anyways, any other tenant would have snapped for much less. We, on the contrary, kept going with lots of patience and never complained. This is until, at the end of our tenancy, even though we left our flat in great conditions, and paid over £200 for a end of tenancy cleaning, they still deducted part of our deposit for things that should be considered normal, like minor scuff marks. They also claimed we made holes in the wall (not true, and we pointed that out), broke a pedal bin (again not true), and so on. Our wardrobe was broken from the beginning of our tenancy, and could not be fixed by the contractor, so using it over time left scuff marks - was that our fault, considering it should have been sorted before we moved in? I don’t think so. Last but not least, at the end of our tenancy, we tried challenging their Property Manager from the Head Office, but rest assured… when you leave a flat, it’s your word against that of the Inventory Managers. And the agency will always go for the landlord’s interests. Furthermore, after saying they would release the undisputed deposit, they then denied it until we either accepted for part of it to be deducted, or started a war through My Deposit. It’s not illegal, but to us, it was definitely immoral. The result? Lots of nice emails saying they work hard to provide a speedy return of the deposit, but the truth is, we still received it almost a month later. Even though the law says that the deposit must be returned within 10 days once it has been agreed. Deposit agreement date: 04/10 Deposit received on: 24/10, 20 days later In short, Chase Evans won our trust in with an amazing pre-sales experience, then proceeded to offer a very low level service and followed the landlord’s interests, just like any other agency in London. It’s just a shame. The way I see it, we should not only receive the rest of our deposit back from their own pocket, but also be compensated for the stress they caused. We know this will never happen, so at least, I hope this review will help them improve the way they do business. EDIT: if you take this kind of feedback seriously and you want to get it right, you’ve got my email, you get in touch with me. I’m not going to lose further time nor delete this review until then.

Marcello · 23 October 2023

★★★★★ 5/5

Google

Harry from Chase Evans has always go above and beyond during my flat search. I have been doing viewing for over 7 months, viewed so many flats and worked with many different agents. He is by far the greatest agent I met! Harry is always responsive (never have to wait long to get a reply, he is always there!). What sets Harry apart is his proactive approach. He not only keeps me updated but also takes the initiative to chase progress with vendors and lawyers involved in the process. His dedication and hands-on attitude have made the experience surprisingly smooth and manageable so far. Even though the buying process is yet to be completed, I have full faith that with Harry's incredible assistance, we will be able to wrap it up seamlessly. His expertise and professionalism shine brightly, and I am genuinely grateful for all his hard work and dedication. So looking forward to move into my new place. If you are in search of an agent who not only excels in his job but also genuinely cares about your needs, then Harry is the person you need. I wholeheartedly recommend him to anyone embarking on their property search journey. Thanks Harry :)

Chay · 23 October 2023