Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRomans especially Levi really helped through the process to rent a new flat.
He was always on hand for any questions I had and he really went the extra mile.. even though
I have now moved in ....
I would thoroughly recommend Romans of tilehurst, they really know what they are doing.
Once again thanks romans
Gary · 29 July 2019
Agent replied
Hi Gary Thank you for the recent 5 star review of our Tilehurst branch. It's very pleasing to read the great comments about Levi and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
★★★★★ 1/5
GoogleAbsolutely awful. Didn't communicate with me. Always unavailable. Seems that once they've rented a property they think the jobs done instead of fixing repairs and keeping us updated with any issues with the neighbours. Staff don't seem to care. Very
Unfriendly amd not a nice atmosphere
Harry · 20 March 2025
Agent replied · 21 June 2024
WE HAVE NEVER MANAGED THIS PROPERTY Please call us at 0118 9439410 so we can discuss your review.
★★★★★ 5/5
GoogleRomans Estate Agents up in Tilehurst was a very pleasant experience .
Romans staff were very helpful very approachable and went beyond what they had to do to help .
Levi Matthews who was excellent in every way from answering questions to helping with forms was excellent just an easy friendly experience .
Jason · 29 July 2020
Agent replied
Hi Jason Many thanks for taking the time to review your recent experience. We are glad Levi and the rest of the team could provide you with a great service and we will be sure to pass on your comments. Don't hesitate to be in touch should you require further assistance at any stage. Kind regards Romans
★★★★★ 5/5
GoogleGreat customers service!!!! A big thank you to Jacob for his professionalism, knowledge and patience. Always coming back to me to answer my questions. Also big thank you for Gavin and Paula for assistance and advise. I will recommend Romans to anyone who will try to buy a house. Thank you all again. Regards. Anna
Dead · 16 October 2019
Agent replied
Thank you for your glowing review regarding Romans of Tilehurst, in particular Jacob Flannigan's professionalism. I was also pleased that you experienced the complete Romans service from start to finish, including Romans Mortgage Services and Paula from Move Management. It only remains for me to say good luck in your new home and thank you for any future recommendations.
Kind Regards,
Mark Wright, Regional Director - Residential Sales
★★★★★ 5/5
GoogleBig thank you to Romans for selling my house, initially dealing with sarah but then Lucy took over and showed many prospective buyer's around the house, she went above the usual and her profession shined through, thx again.
Mark · 20 June 2025
Agent replied · 20 March 2026
Dear Mark Levy
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team here at Romans Estate Agents Tilehurst!
★★★★★ 4/5
GoogleCharlotte, Steve and Sumudu were really friendly and helpful in helping me rent out a property. We had some issues to begin with, but Charlotte helped to find me an even better room as soon as she could. I know we experienced some issues, but thank you for you patience and high level of professionalism throughout.
Fatima
Sabah · 30 July 2018
Agent replied
Thank you for your kind comments and positive review about Charlotte, Steve and Sumudu. Customer service is very important to us and I have passed your comments.
We wish you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleMark Porter provides and excellent letting service. I could not be more pleased with how friendly, helpful and professional he has been over the many years I have been a customer for the Letting Department.
Susan · 20 July 2025
Agent replied · 20 March 2026
Hi Sue, thanks for your review and kind words regarding Mark, we're happy to receive positive feedback from Landlords on their experiences which just goes to show that we work with integrity and care about what we do, it makes all the difference!! I will pass on your comments. Thanks again! Take care
★★★★★ 5/5
GoogleThanks for sorting out my new rental property - Nathan and Steve were really helpful and answered all my queries and my move in was smooth - would definately recommend
Belle · 12 August 2023
Agent replied · 26 August 2023
Dear Belle Parr
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat customers service!!!! A big thank you to Jacob for his professionalism, knowledge and patience. Always coming back to me to answer my questions. Also big thank you for Gavin and Paula for assistance and advise. I will recommend Romans to anyone who will try to buy a house. Thank you all again. Regards. Anna
Anna · 30 July 2019
Agent replied · 29 July 2023
Thank you for your glowing review regarding Romans of Tilehurst, in particular Jacob Flannigan's professionalism. I was also pleased that you experienced the complete Romans service from start to finish, including Romans Mortgage Services and Paula from Move Management. It only remains for me to say good luck in your new home and thank you for any future recommendations.
Kind Regards,
Mark Wright, Regional Director - Residential Sales
★★★★★ 5/5
GoogleHad trouble getting into the new property on bank holiday Saturday.
Thank you so much to Ayse, we manged to gain entry. Ayse is a HUGE asset to the company and a true life saver. Again can't thank her enough.
Sarah · 15 September 2022
Agent replied
Dear Sarah,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleCharlotte, Steve and Sumudu were really friendly and helpful in helping me rent out a property. We had some issues to begin with, but Charlotte helped to find me an even better room as soon as she could. I know we experienced some issues, but thank you for you patience and high level of professionalism throughout.
Fatima
A · 27 March 2018
Agent replied
Thank you for your kind comments and positive review about Charlotte, Steve and Sumudu. Customer service is very important to us and I have passed your comments.
We wish you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleCommunications were clear, precise and the reasons to whixh was clarified to immense details. Had absolutely no issues going through Romans to sort out my tenancy. Levi Matthews was extremely helpful, polite and kept me and my partner very informed throughout the process. Much better than the last letting agency i had dealings with. Highly recommend!
Simon · 22 September 2018
Agent replied
Thank you for renting through our Tilehurst office your business and positive comments about Levi and the process are most welcome.
Wishing you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleExtremely impressed with the service offered from Romans during the process of relocating for a new job. The team, especially Levi, left no stone unturned when discussing everything I needed to help me rent my new property. I look forward to the next few years having Romans manage my tenancy. Thanks a lot!
Elliot · 29 July 2019
Agent replied
Hi Elliot Thank you very much for taking the time to write a review of your experience with our Tilehurst branch. It is pleasing to read your comments about Levi and glad he and the team could provide you with a great service. We will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage, Kind regards Romans
★★★★★ 5/5
GoogleTo be perfectly honest I think lettings agents are like banks - they're all bad, but this experience was one to the contrary! I dealt with Charlotte who was most courteous and professional and got us settled into a dream property in short order! Here's to many happy years renting from Romans. 5 Star! *****
Charles · 30 July 2017
Agent replied · 29 July 2023
Thank you for taking the time to provide a positive review and feedback on the Romans Lettings team at Tilehurst. I have passed on your comments to Charlotte and wish you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleWe used Romans for two properties we were looking to let.They were very helpful kept us informed at every step.We had properties rented in no time at all.Charlotte Lyndon and especially Ben went out of their way to make sure that everything went smoothly for us.We will certainly be using them again.
Glynis · 29 July 2019
Agent replied
Thank you for your kind words and feedback relating to your dealings with Ben, Lyndon and Charlotte at our Tilehurst office and pleased to hear both properties were let quickly.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleLuke at Romans in Tilehurst was very professional throughout the entire process from viewing to completion. He always made sure we knew what was going on, and helped with any questions we had. He’s an asset to the branch. A huge Thankyou again! 😊 …
Shannon · 29 July 2021
Agent replied
Hi Shannon Leadbeater,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Tilehurst branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleTo be perfectly honest I think lettings agents are like banks - they're all bad, but this experience was one to the contrary! I dealt with Charlotte who was most courteous and professional and got us settled into a dream property in short order! Here's to many happy years renting from Romans. 5 Star! *****
A · 27 March 2017
Agent replied
Thank you for taking the time to provide a positive review and feedback on the Romans Lettings team at Tilehurst. I have passed on your comments to Charlotte and wish you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleSteve and his team were really supportive with helping me move into my first rental property with my girlfriend. I was new to the whole process and Steve made it very easy and worked really hard to help us get the property. If you're looking to rent I would highly recommend Romans in Tilehurst.
Paul · 15 March 2018
Agent replied
Thank you for your kind comments and positive review about Steve and the Tilehurst team. Customer service is very important to us and I have passed your comments.
We wish you all the best in your new home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleReally good professional service from start to finish from all the staff at the tilehurst branch and good communication throughout. Seemless buy and sell. The home move manager Toni was very helpful as well. Really good experience. Thanks
Mark · 17 July 2022
Agent replied
Dear Mark,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience so far with Elizabeth Kilbride. Very professional and helpful. She answered my questions and found some additional information for me. As someone new to renting it was great to have someone to guide me through the process, thank you Elizabeth.PositiveResponsiveness, Professionalism
Lyn · 22 June 2021
Agent replied · 21 June 2024
Hi Lyn, we are very happy to have provided you with such a positive experience! Your feedback means a lot to us and we are pleased to hear that you received a professional and helpful service from Elizabeth at our Romans Tilehurst branch.
Thank you
Customer Relations Team
★★★★★ 5/5
GoogleThese guys were great, especially Nathan who helped me navigate through all the steps at short notice. Onboarding was easy and there's some great membership benefits. Would recommend 😁 …
Millie · 30 April 2023
Agent replied · 29 July 2023
Dear Millie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHighly recommend Romans Tilehurst. Especially big thanks to Nathan who helped me from start to finish. He's very kind and professional, make the whole process so easy!
Ewelina · 15 July 2023
Agent replied · 29 July 2023
Dear Ewelina Mycio
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLevi is the best estate agent I've ever seen! I really enjoyed the service. Everything was quick and helpful. He was so kind and he also answered all our questions. Also the working hours of Romans Estate Agency are suitable for everyone. I would recommend this estate agency to our friends.
Tamara · 29 July 2019
Agent replied
Hi Tamara. Thank you for writing a recent review of your experience with our Tilehurst office. Its a great pleasure to read such wonderful comments and will be sure to pass the feedback onto Levi and the team. Don't hesitate to be in touch if there's anything else at all we can do to help. Kind regards Romans
★★★★★ 5/5
GoogleGreat experience with Romans. Our lettings advisor Elizabeth was very helpful and always responded quickly to any queries. She was always happy to help with anything, big or small. An amazing estate agent and we are very gratefulPositiveProfessionalism
Salvatore · 22 June 2022
Agent replied · 21 June 2024
Dear, Salvatore Giovanni Vassallo, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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