Trusted Agent profile · Tilehurst, Berkshire
★★★★★
630 reviews across 1 platform
30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
Part of Romans, see every office.
Romans's office in Tilehurst, Berkshire, at 30 - 30a School Road, is rated 4.8 out of 5 across 630 reviews on 1 platform, including 630 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
5/5
GoogleCan't thank these guys enough, particularly Steve and sumudu!! Extremely helpful and quick with responses!!
Thank you for taking the time to provide review and feedback and comments regarding both Steve and Sumudu. Customer service is very important to us and I have passed on your comments to them both. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleWe had our house valued & sold by Alex Bicknell at Romans Tilehurst . From the start of the process he was friendly , approachable and made it all seem easy and simple. He was professional and knowledgeable at all times and always kept us informed on progress of viewings etc. We would highly recommend Romans Tilehurst and their exceptional and friendly service.
Thank you very much for your comments relating to our Sales Office in Tilehurst and Alex Bicknell in particular. Customer service is very important to us as a local Property Company and your business very much appreciated. Regards Jon Roberts, Director, Residential Sales.
5/5
GoogleVery happy with move into new flat, Steve and the team were all extremely helpful.
Thank you for taking the time to provide a positive review and comments regarding your recent experience with Steve and the Tilehurst Team. Customer service is very important to us and I have passed your comments on to the office. Wishing you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleExcellent service from Roman's. Thank you Steve Chitty and Levi Matthews for all your help.
Hi Jane Many thanks for your recent 5 star review. It's very pleasing to see such great feedback and glad the team at Tilehurst could provide you with a positive experience. We will be sure to pass on your thanks to Steve and Levi. Kind regards Romans
5/5
GoogleHelpful, professional, proficient. We found a place that my mom really liked and wanted to rent even though she didn't have the perfect criteria to qualify for the place. Romans went the extra mile to help my mom get the place and now she is all moved in there and very happy. Thanks to Romans and Levi for taking good care of us.
Hi Jonathan Thank you for the 5 star review of our Tilehurst branch. It's great to read your comments and we are glad Levi and the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleThe customer service was great
Dear Ama Agyeiwaah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Customer Care Team
5/5
GoogleLevi was absolutely amazing! Very swift replies and straightforward exchange of information! Highly recommended!
Hi Simon. Thank you for taking the time to review your recent experience. It's so pleasing to hear that Levi could provide you with an excellent service and could ensure a smooth process throughout. We will make sure your kind comments are passed onto both Levi and the Tilehurst team. Kind regards Romans
5/5
GoogleMy recent experience with Romans Estate Agents has been excellent. Andrew Goodman totally understand my requirements and his professionalism in both written and verbal communication as well as being a true gentleman in all our dealings, meant that the buying process was a pleasure! Highly recommended!
4/5
GoogleRomans in Tilehurst have been managing my property for almost a year now and I have been very happy with them so far. They offer top quality customer service and their regular reports on the upkeep of the flat provide great peace of mind. They completely take the hassle out of the flat-letting process and I would recommend them without hesitation.
Thank you for taking the time to provide a positive review and feedback on the Romans Lettings team at Tilehurst. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI recently phoned in as a first time buyer looking to get some advice on everything I should need to know. I spoke to a member of the team called Ashley, who provided me with some excellent advice and has made the process seem a lot more straight forward. I look forward to speaking with him about these matters again soon!
Thank you for buying your home through our Sales office in Tilehurst. The team really value positive comments for all their hard work from our much valued vendors and buyers. Regards Jon Roberts Director, Residential Sales.
5/5
GoogleLevi was really helpful and the process was quick and easy, thank you.
Hi Emily, thanks for this great review. We are really happy to hear that Levi has been able to provide you with such a positive experience! We will ensure your thanks are passed onto him. Kind Regards, Romans
5/5
GoogleWe went to a few viewings with other estate agents in the area, and none came close to Romans Tilehurst. Levi dealt with us from start to finish and went the extra mile to help us secure our tenancy, arranging multiple viewings as we were all available at different times and going the extra mile. Highly recommended!
Hi Jack Ford, Thank you for taking the time to review your recent experience with our Romans Estate Agents Tilehurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAlistair was very helpful, patient and professional throughout the process
Hi there Thank you for the recent 5 star review of our Tilehurst branch. It's very pleasing to read your comments about Alistair and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleGood communications all the time, trustworthy company. I would recommend them any time. Speacial thanks for our property manager Lloyd Jacques who is always helpful and prompt with anything in question
Dear D G, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We always strive to provide top quality service to every customer, and are pleased to hear that you had a great experience here at Romans in Tilehurst! Have a good weekend! Many thanks, Romans Tilehurst
5/5
GoogleCharlotte was extremely friendly, professional and informative, dealing with queries very quickly.
Thank you for your kind comments and positive review about Charlotte. Customer service is very important to us and I have passed your comments on to Charlotte. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleGreat service and effort by the staff, Especially Steve Chitty ,Lettings Manager
Thank you for your kind comments and positive review about Steve Chitty. Customer service is very important to us and I have passed your comments on to Steve. Thanks again, John Sumner Regional Lettings Director
5/5
GoogleLevi Matthews was pleasure to deal with and his communication was fantastic.
Hi Paul, thank you for your kind review. We are so pleased to read your positive comments about Levi and will ensure that your comments are passed on. We are always more than happy to assist you if anything else comes up, have a great day! Kind Regards, Romans
5/5
GoogleLevi was extremely helpful, managed to get a place sorted extremely quickly.
Hi Matthew. Many thanks for your recent review of our Tilehurst office. It's great to hear that Levi provided an excellent service for you and hope that we can continue to be of service in the future. Kind regards Romans
5/5
GoogleAlistair was very helpful, patient and professional throughout the process
Hi there Thank you for the recent 5 star review of our Tilehurst branch. It's very pleasing to read your comments about Alistair and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleI have nothing but praise for Romans, the process was quick, easy and I was guided throughout by Levi who was prompt and professional throughout. He responded to my initial inquiry within 2 minutes of my online question which is great! I would show no hesitance in recommending them to any friends looking for rentals. Jayson & Alex Simpson
Hi there Thank you for the recent 5 star review of our Tilehurst branch. It's very pleasing to read your comments about Levi and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleMy experience with Romans has been great! Luke Meeajaun was great in suggesting properties that matched the criteria I was looking for! Very responsive and kept me up to date with every step of the process. So happy to be a homeowner:)
5/5
GoogleOne of Agent called Lloyds who served me very well! He is so professional and well prepared all required supplement information for reference. His prompt response also impressed me and always arrive the property on time which I think it’s important as an agent! He’s great!
Dear Sam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was looking for somewhere to rent, came across a place in Tilehurst. Elizabeth contacted me and gave me a couple of options when viewing the property. The whole process has been very smooth, the information has been upfront, nothing hidden and helpful all the way. Very happy with the service given. Thank you.
Dear Charles. Thanks for taking time to leave a great review, we appreciate your feedback about the service you received from Elizabeth at our Tilehurst branch of Romans. All the best Customer Relations Team
5/5
GoogleLevi was very helpful and made the process very easy.
Thank you for renting through our Tilehurst office, your business and positive comments about Levi and your experience of our processes are most welcome. Kind regards, John Sumner Regional Lettings Director
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Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.
