Trusted Agent profile · Tilehurst · Berkshire
★★★★★
632 reviews across 1 platform
30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
Part of Romans, see every office.
Romans's office in Tilehurst, Berkshire, at 30 - 30a School Road, is rated 4.8 out of 5 across 632 reviews on 1 platform, including 632 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
5/5
GoogleEverything well organised
Dear Benjy Okoro We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally helpful team. We dealt with Steve for most of the queries and always received a quick and efficient response.
Thank you for your kind comments and positive review about Steve and the team at Tilehurst. Customer service is very important to us and I have passed your comments on to Steve. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleBrilliant service,very helpful , No concerns. Levi was very helpful and everything was dealt with quickly and professionally. Would recommend.
Hi Laura Thank you for reviewing your experience with our Tilehurst office. We are glad that Levi could provide you with a great service and will be sure to pass the comments on. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleIncredible experience with Romans Tilehurst. Good customer care, excellent professionalism
Dear Atanga Beatrice Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
GoogleLevi was a massive help through my experience. Quick to respond, friendly and knows his stuff.
Hi Ady Halliday, Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleLevi was incredibly helpful and professional throughout the entire process. i would highly recommend Levi and Romans Tilehurst.
Hi Becky Thank you for the recent 5 star review of our Tilehurst branch. It's very pleasing to read your comments and glad Levi and the team could provide you with a positive experience. We will be sure to pass your feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
GoogleI didn't purchase through Romans but throughout my search I found James and the team very helpful and professional
Thank you for your comments relating to James in our Sales office and pleased you found him helpful and professional. Regards Jon Roberts Director Residential Sales.
4/5
GoogleEasily contactable, been very helpful so far. Jacob has been first point of contact and has been very professional.
Thank you for your comments about Jacob who always works very hard for our much valued customers. Regards Jon Roberts Director Residential Sales
5/5
GoogleSteve, my estate agent, was hugely supportive and helpful throughout the entire process. He found me the property I am currently renting when the first one I looked at was taken. I am 19 and new to the housing market and he was great at giving me advice and helping with any issues I faced. The whole team are lovely and I would definitely recommend using Romans.
Thank you for your kind comments and positive review about Steve and our Tilehurst office. Customer service is very important to us and I have passed your comments on to Steve and the team. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleLevi was damn good at his job! Very efficient and nothing was too much trouble. Would highly recommend him.
Thank you for taking the time to provide a positive review following your experiences working with Levi. Customer service is very important to us and I have passed your comments on to the Levi and the team. Thanks again, John Sumner Regional Lettings Director Tel: 0118 9538715
5/5
GoogleToday Shikha came to the property I rent to carry out a annual inspection. She was very professional when she came and ensured she was wearing a face covering. She carried out her tasks and listened to all of our concerns during her visit. Great service provided and very friendly. Thank you. :)PositiveResponsiveness, Professionalism
Hi Kyra Cross, Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleJess is very helpful, polite and always gets back to me promptly.PositiveResponsiveness
Hi, Christine Hinton! Thanks for the great review! All the best, Romans Estate Agents Tilehurst
5/5
GoogleRomans in Tilehurst are fantastic, Levi and Steve have worked really hard to find us a perfect place to live after months of struggling with other letting agents. We have been so happy with their support and responsiveness over the last 2 months and now we can't wait to move in! Highly recommend you speak with these guys.PositiveResponsiveness, Quality, Professionalism
Hello The Noxin Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleWe've used Romans for about 3 years now and have nothing but positive feedback for their Lettings team. We've always been kept informed of their progress on viewings in our properties and received regular updates on them. A special thank you to their negotiator Levi who's been a pleasure to deal with - very professional and helpful indeed. All round 5 star service - thank you!
Thank you for your kind words and feedback relating to both your recent dealings with Levi and the service received over the last three years from our Tilehurst office. Customer service is very important to us and I have passed your comments on to Levi and the team. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI had the best experience with Elizabeth Killbride. She was very professional, friendly and helpful, tirelessly answering any questions I had and liasing with the landlord to make sure everything went as smoothly as possible. I would definitely be happy to recommend Romans to anyone in the area looking to rent a property. Thank you again Lil!PositiveResponsiveness, Quality, Professionalism
Dear Jo Thanks for taking the time to leave us a review, we appreciate your feedback about Elizabeth and the great service she was able to provide. We are glad to have been of assistance to you. Kind regards Customer Care Team
5/5
GoogleExcellent service all the way through the letting process. Good communication. A massive thank you to Steve & Levi.
Thank you for your kind comments and positive review about both Steve and Levi and out Tilehurst office. Customer service is very important to us and I have passed your comments on to them both. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI was in a need of finding an appropriate house in a short time, however Mr Steve Chitty and his team have helped me to find a suitable house and finish the paper work in short time. After care services are also prompt. I am a happy customer!
5/5
GoogleLevi Matthews was informative, considerate and detailed in every aspect of the letting process. Would highly reccomend!
Hi Zak, thank you for your kind review. We are delighted to read that Levi has been able to provide such exemplary service to you throughout your experience with the team at Tilehurst and we will ensure that your comments are passed onto him. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards, Romans
5/5
GoogleLuke Meeajaun was a pleasure to deal with as first time buyers, it can be daunting going into the process, but Luke was really professional, efficient and knowledgeable. The solicitors and surveyor he recommend were amazing as well. The overall process was smooth from start to finish.
5/5
GoogleRomans have been really helpful whilst buying our new house, Lloyd and Luke both very accommodating and made the experience as smooth as they could. Also Romans move team we couldn’t speak highly enough of in progressing our move and helping ironing out the conveyancing complications. Excellent experience all round from a buyers perspective. Thank you all
Dear Jo Brind, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Charlotte for helping the moving process less stressful in our first move. Would recommend.
Thank you for taking the time to provide a positive review and feedback for Charlotte . Customer service is very important to us and I have passed on your comments to Charlotte. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleCharlotte and the team were very helpful, and prompt at responding when I had a question.
Thank you for your kind comments and positive review about Charlotte and the Tilehurst office. Customer service is very important to us and I have passed your comments on. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleAbsolutely brilliant from start to finish!! Steve Levi and Alistair were amazing and still are today!
Thank you for your kind comments and positive review about Steve, Levi and Alistair. Customer service is very important to us and I have passed your comments on to the team. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleWe used Romans to sell our 2 bed house in Calcot after being dissapointed by an online (purple bricks) alternative. Alex and Jacob have been great, always kept us well informed, listened to us and found us the perfect property ticking all the boxes on our 'wish list'. Very pleased with their service and would not hesitate to use Romans again in the future.
Thank you for your positive comments about Alex and Jacob who both work very hard to look after all of our much valued customers. Thank you for your business. Regards Jon Roberts Director Residential Sales.
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Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.
