Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat team at Romans Tilehurst especially Steve and Levi, together with Tania. We were kept regularly updated and an amazing response to get things sorted when a problem with the property occurred. We would highly recommend Romans.
Adrian · 29 July 2019
Agent replied
Thank you for your review, kind words and feedback relating to both your recent dealings with the Steve, Levi and Tania.
Customer service is very important to us and pleased that you were happy with the regular feedback whilst they resolved the problem.
I have passed your comments on to the team.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleLevi and the team did a really sufficient job. I am happy with how they dealt with our move into my new property. The communication was good and Levi was very professional also. Overall a pleasant experience.
Emily-Rose · 29 July 2019
Agent replied
Hi Emily-Rose, we're so glad to read that Levi the team at Tilehurst have been able to deliver such a great experience. If there's anything further we can do for you then please get in touch as we are happy to help! Kind Regards, Romans
★★★★★ 5/5
GoogleHad the best experience dealing with Elizabeth at this branch. She was incredibly helpful with regards to finding me and my partners first place. She was very friendly while also remaining professional. Could not have asked for a better person. She was very quick to respond to any emails and was always available for a phone call to ask any questions. She was very organised and made sure that we had all our paperwork signed as soon as possible to make sure that we were able to get the place that we wanted :)
Corrinne · 2 March 2021
Agent replied
Hello Corrinne Hester
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleThank you Nathan for the smooth process of viewing, referencing and moving in.
Ibukun · 15 July 2023
Agent replied · 29 July 2023
Dear Ibukun Efunwoye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElizabeth is so helpful, professional and kindly agent to introduce about the house that make me to make a good choice. I'm impressed.PositiveQuality, Professionalism
Adrian · 22 June 2022
Agent replied · 21 June 2024
Dear Adrian,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you to the Romans Tilehurst team, professional, helpful and very considerate.
5 stars with no reservation.
Craig · 20 July 2025
Agent replied · 20 March 2026
Dear Craig Henderson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We do hope we can be of assistance in the future. Take care!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleOur experience with this estate agent has been absolutely fantastic, all our credit goes to Elizabeth Kilbridge though, she has been absolutely fantastic and helpful in helping me and my family secure a new home, she made the viewing and every thing else so straight forward and easy. She has done a very good professional job and also followed every covid rule perfectly and safely. Would extremely recommend asking for Elizabeth at the branch if you need a nice new home. Thank you
Jak · 9 February 2021
Agent replied
Hi Jak Norgate,
Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleLevi and the Romans team were very helpful throughout the process of finding a house to rent. Levi was available to show us around the property multiple times and help sort out all of the details.
Simon · 23 September 2019
Agent replied
Hi Simon Thank you for the recent 5 star review of our Tilehurst branch. It's great to read your comments about the team and glad they could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleWould highly recommend the Tilehurst branch of Romans to anyone looking to buy, sell or rent a property. Mr Steer was professional and knowledgeable in his property suggestions. Would have no hesitation in using them again!
George · 29 July 2019
Agent replied
Thank you for your positive review in particular your comments about Ben Steer who works very hard as a Sales Advisor and you positive feedback will mean a lot to him. Thank you for using Romans services Regards Jon Roberts Director Residential Sales.
★★★★★ 5/5
GoogleI recently bought my property from Roman’s in Tilehurst and the negotiator dealing with the sale was Luke Meeajaun.
The sale process did have some hiccups but through Luke’s skill, knowledge and calm persona the chain completed on time to everyone’s satisfaction and delight
I can’t speak too highly of Luke who provided to me excellent customer service . In my opinion he is an asset to Romans - don’t lose him !!
Esme · 14 March 2022
Agent replied
Dear Esme,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently dealt with Charlotte at Romans for a rental property and the whole process was very smooth and Charlotte was more than helpful.
Everything was completed on time and would definitely recommended Romans to friends and family.
Jamie · 30 July 2017
Agent replied
Thank you for your feedback relating to your dealings with Charlotte at our Tilehurst office. I'm pleased to hear everything went smoothly and Charlotte will look forward to hearing from your friends and family.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleWe had a house that we needed to sell in a short period of time. The Romans team at Tilehurst were excellent throughout. They got everything organised and the advertising out really quickly. Whenever they showed people around we got feedback and the best bit, we got that all important sale within 2 weeks of starting.(just as they had predicted!)
Good work all round and much appreciated.
Tim · 29 July 2019
★★★★★ 5/5
GoogleLevi has been fantastic and always there to answer any questions we have had. The inventory check in has been very thorough and Tania has been very quick to sort move in issues. Would recommend.
Matt · 29 July 2019
Agent replied
Hi Matt, we are so happy to read such a great review about The Romans Group! I am delighted that Levi has been so helpful in your dealings with the branch and that Tania at the property management centre has been quick to resolve any issues. I will ensure that your comments are passed onto them both. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleVery helpful, always kept us updated both by calling and emailing us and ultimately found us property we are in the process of buying. Would defo recommend them especially Alex Bicknell from sales. I have spoken to quite a few guys from other estate agency but highly recommend Alex as he very professional, on point and always made that extra effort to keep us update. Thank you!
Zahid · 29 July 2019
★★★★★ 5/5
GoogleI always thought that going with an estate agent like this would be expensive, I don''t really know why, but I''ve got to say that I was wrong, had no extra expenses on my end, no fees- but I did have an amazing advisor called Levi, he was very helpful in getting me my dream property. He was understanding and easy to contact when I had any questions or issues, and created the contact between myself and landlord getting the deal that I wanted and kept to his word. Recommended to go with RomansPositiveResponsiveness, Quality, Professionalism, Value
Sayed · 26 August 2020
Agent replied · 25 August 2024
Hi Hadi Thank you for the recent 5 star review of our Tilehurst branch. We are very pleased to hear that Levi could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleThe letting agency staff were very helpful,polite and professional.I found a property within days.Levi was very supportive,kept me up to date with the progress.I am very satisfied by the service .
Safina · 17 November 2020
Agent replied
Hello Safina Kigeme
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleI always thought that going with an estate agent like this would be expensive, I don''t really know why, but I''ve got to say that I was wrong, had no extra expenses on my end, no fees- but I did have an amazing advisor called Levi, he was very helpful in getting me my dream property. He was understanding and easy to contact when I had any questions or issues, and created the contact between myself and landlord getting the deal that I wanted and kept to his word. Recommended to go with RomansPositiveResponsiveness, Quality, Professionalism, Value
Sayed · 22 June 2020
Agent replied · 21 June 2024
Hi Hadi Thank you for the recent 5 star review of our Tilehurst branch. We are very pleased to hear that Levi could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleI always thought that going with an estate agent like this would be expensive, I don''t really know why, but I''ve got to say that I was wrong, had no extra expenses on my end, no fees- but I did have an amazing advisor called Levi, he was very helpful in getting me my dream property. He was understanding and easy to contact when I had any questions or issues, and created the contact between myself and landlord getting the deal that I wanted and kept to his word. Recommended to go with Romans
Hadi · 2 June 2020
Agent replied
Hi Hadi Thank you for the recent 5 star review of our Tilehurst branch. We are very pleased to hear that Levi could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleBrilliant Service.
Special thank you to Oliver who dealt with my purchase.
Everything went through smoothly & all questions/ queries answered.
Have recommended family to use Romans & Oliver in the future.
Thank you!
Max · 30 July 2019
Agent replied
Hi Max Thank you very much for your great review. We are delighted that you were happy with the service provided and will pass your feedback onto Oliver and the team. Please don't hesitate to contact us should you need any further assistance. Kind Regards Romans
★★★★★ 5/5
GoogleI've had numerous dealings with Romans over the past couple of years and they have been superb to work with - always courteous, professional and great with communication. Special thanks to Jacob and Opio
Adam · 29 July 2019
Agent replied
Thank you for your positive review regarding Romans of Tilehurst and in particular the service from Jacob and Opio. Thank you again for your review and we hope that we can be of assistance at some point in the future.
Kind Regards,
Mark Wright, Regional Director - Residential Sales
★★★★★ 4/5
GoogleWas overall a very easy and simple process. Levi did especially well to work hard and be very patient with us. My only criticism would be the £500 resivation fee which I found to be quite costly. I haven't heard of other estate agents charging that high of a fee any fees.
I felt that, as much as everything was very simple and easy...... there wasn't anything that stood out for me that made me think "Romans really went out of their way for me".
When it came to the passports, I had to travail all the way there (20 minuets to their office from my home) just so they could photo copy my passport even though I had already sent a scan of the passports via email. It was only a 3 minuet visit for a total of 40 minutes of driving (there and back - 20 mins each way).
the office staff were very friendly but 1 thing I think would have been better was for them to acknowledge that we are really busy working and can't always answer calls and we don't always have the time to do things so..... (sorry I know this is long) but they could have arranged for us to meet on Saturday (when they know is the one day we are free and they are also open) to do everything there and then all at once, rather than asking us to send and sign things during the week on different days. (hope that makes sence). We are now moving in to our new property slowly but surly and look forward to calling it our new home.
A · 26 March 2020
Agent replied
Hi Aleyna, thanks for taking the time to leave us a review about our team at Tilehurst. We’re pleased that the team have received a positive star rating but regret to read some of your comments and concerns about your experience. We’re saddened to read that you feel our fees for tenants were quite costly, we do try to be competitive with these. We are members of the National Federation of Property Professionals Client Money Protection Scheme through our membership of ARLA Propertymark as well as The Property Ombudsman and are a clear and transparent agent that advertise our fees to disclose all charges and do not add fees later on down the line of any tenancy. Our fees as a whole cover work that will vary according to the circumstances of the tenancy but cover immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers, previous or existing landlords, a contribution towards the setting up of the tenancy, compilation and exchanging of the tenancy agreement; all of these services would have been undertaken prior to the tenancy commencing and the £500 you pay as a holding deposit would be deducted from your overall fee’s paid. We understand that the moving process can be a difficult and stressful time for those involved and we always want to offer as much assistance and support to try and help make this process as straightforward as possible. During the application process we check passports as part of our Right to Rent Checks, Right to Rent documentation is something we must check legally to abide with government legislation and to verify that you are able to rent a property within the UK. Due to the strict guidelines around this it does mean that documentation such as passports need to be scanned in the branch ensure that the copies we have are a true copy of the original document and that any photographs within these are a likeness of yourself. We understand that applicants are often busy working as the majority of tenancies we set up are for working professionals so we appreciate that inconvenience can be caused by having to visit the branch for fairly short appointments as well as mid-week phone calls, while these may not be entirely convenient they are needed to allow us to obtain information to enable to the tenancy to progress and we can only offer our apologies that we couldn’t accommodate an appointment to go through all the aspects of your application at a more suitable time for yourselves. We recognise how important our customers comments are about their experience with us as ultimately it is feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We wish you all the best in your new home and hope that should you wish to use Romans again in future that we are able to deliver a 5* level of service. Kind Regards, Romans
★★★★★ 5/5
GoogleLevi has been fantastic and always there to answer any questions we have had. The inventory check in has been very thorough and Tania has been very quick to sort move in issues. Would recommend.
Matthew · 27 August 2018
Agent replied · 25 August 2024
Hi Matt, we are so happy to read such a great review about The Romans Group! I am delighted that Levi has been so helpful in your dealings with the branch and that Tania at the property management centre has been quick to resolve any issues. I will ensure that your comments are passed onto them both. If there is anything we can do to assist in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
★★★★★ 5/5
GoogleI have been really pleased with Elizabeth help with helping us find a property really quickly. She has been really helpful with the information that I needed to provide and answered all my question quickly. She has explained everything about the moving process with full detail and really took care of me regarding my property finding. Really happy about this and big thanks to her!
Marta · 13 November 2022
Agent replied
Dear Marta Jaron,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleJacob Flannigan was a amazing help with me and my partner over the past few weeks. He was able to keep us up todate with any changes taking place and we were alwasy kept in the loop. A massive thank you to Jacob! We were both first time buyers and had never been through the process of house hunting before. He was such a help.
Ashleigh · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
