Trusted Agent profile · Thornton-Cleveleys
★★★★★
234 reviews across 2 platforms
23 Victoria Road East, Thornton-Cleveleys, FY5 5HT
Unique Estate Agency Ltd's office in Thornton-Cleveleys, at 23 Victoria Road East, is rated 4.4 out of 5 across 234 reviews on two platforms, including 212 Google reviews rated 4.6.
Every review we hold for the Thornton-Cleveleys office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend Unique. Very quick to value-market-view-sell. Constantly kept up to date via txt - email - phone. Any probs dealt with instantly. Good team, especially Olivia - she gets s**t done quickly.👍👍👍 …
Thank you for your lovely review. Olivia is a star and very efficient. Thank you for choosing Unique to sell your home.
5/5
GoogleWe have used Unique recently to sell our property and have had a smooth experience with regular updates & great support from team. Thanks again!
5/5
GoogleOlivia at Unique has been amazing in sorting out all my queries, questions and frustrations with my house sale. Also Loren at Unique was very helpful too.
5/5
GoogleGreat service everyone was so helpful and they went above and behond for me. highly recommend anyone selling or buying to use Unique
5/5
GoogleDominica was extremely helpful every step of the way
5/5
GoogleWe had a fantastic experience with Unique, we sold our property quickly and at a good price thanks to their marketing and support.
5/5
TrustpilotFantastic service once again this is…
Fantastic service once again this is the third property they have sold for me really lovely team who keep you constantly updated thanks Dominica it’s been a pleasure as always
3/5
GoogleThe office is not very welcoming.Although the lady at the desk was helpful,there were no chairs to sit on and had to stand whilst enquiring about properties for sale .It seems everything is accessed on line great for some people but not for me .Disappointing visit.Although they are good at selling houses
There is a 3 seater sofa in the office plus 2 visitor chairs. Apologies if you didn’t see them but we have. 4 high street offices as we want clients to be able to come and see us to have the personal experience and most certainly not set up for on line only. Kind regards.
5/5
GoogleOlivia at Unique looked after our sale. She was very proactive, calm and reassuring in a more than slightly protracted sale and a complex chain. We never had to chase Unique and they called us with updates exactly when they said they would. It’s only when you experience the rollercoaster of selling your home that you realise just how important this can be. I’d highly recommend Unique.
5/5
GoogleWhat a fantastic team , nothing was a problem and everything was dealt with promptly, I never expected things to move so smoothly from start to finish, I would give six stars if allowed....
1/5
TrustpilotVery disappointed in Unique Estate…
Very disappointed in Unique Estate Agency, we made an offer with Emily for a bungalow and was told for over a week that they had not been able to get in touch with the owner. We drove past today and saw another family who also viewed the property moving in. My mother is in a terrible situation and needs to move in with my family urgently and we wasted over a week and was lied to, we even offered to pay 6 months up front. Emily does not understand the consequences of her actions on vulnerable people. Shame on them.
5/5
GoogleExcellent hands on service, professional, friendly and assured from Olivia. The best thing about Olivia is that she responds immediately. If she says she will do something she does it and gets back to us immediately. This brings confidence and trust, Many thanks, John
5/5
GoogleSold my property through Unique Thornton Branch and could not be happier with the service. The gentleman who completed the evaluation was polite, friendly and a generally …
5/5
GoogleBrilliant service, Unique took all the worry and stress of of selling my property. I would like to say a special thank-you to Olivia, a lovely lady, she kept me …
1/5
TrustpilotWhere do I start…
Where do I start… we went to view a rental property, it was empty,we felt rushed on the viewing and the agent kept checking their watch. We let them know a few days later that we would like to apply for the property, they dragged their feet, no organisational skills at all. We eventually were told it was ours to move into. 2 weeks before we were due to move, after we had paid and booked movers and done redirection of our mail etc, we were told the property was still in probate!! For those who don’t k ow, it is against the law for a property to be sold or rented while still in probate. This landlord wasn’t technically the landlord and did not own the property and was still in someone else’s name!! Unique claimed ignorance, turns out it has been in probate since last year. In my opinion a good agency would ask the person wanting to rent or sell a property if they actually owned the property and would ask for proof!! Either this wasn’t done or they knew and were complicit!! Please a void this agency for your own mental health.
5/5
GoogleWhat can I say, lockdown has made buying and selling so stressful and the ladies and gentlemen at this branch have been amazing, really quick, efficient and professional service start to finish. The type of service u would expect from a really good estate agents. Suzanne Hedley the mortgage advisor has been amazing she worked out of hours above and beyond to get us where we wanted to be, can't thank them all enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely review Andrea, it really is appreciate and i am so happy that you trusted me to help you with your mortgage and you are now in your new home ! Wishing you all every happiness
5/5
GoogleGood service, would recommend. Thank you to Sam in particular who was excellent.PositiveProfessionalism
Thank you for your lovely review Angela it is very much appreciated.
5/5
GoogleSuzanne and her team are fantastic to deal with. Always there at the end of the phone if required and always kept me up to date with mortgage application and house that I had put offer in on. Can’t recommend the services of Unique enough First class from start to finishPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA huge thank you to the team at Unique - selling our late fathers house was never going to be easy - doing it in the middle of a Covid epidemic made it even harder. Unique guided us through the whole thing - step by step, such lovely people - we got a great price - and for a very reasonable fee - we will use you again :-)PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely review and thank you for choosing ourselves to sell your late fathers home. We really do appreciate this feedback. Kind Regards
2/5
TrustpilotNo words.
Im not someone who usually leaves reviews howevr I have been left with a sour taste. I have been viewing properties for approximatley a year now and I have had varying degrees of estate agents, some great, some poor and some as expected. It has been a stressful year with other things going on including trying to get onto the property ladder. I went to view a property being sold through Unique. I was shown around the property in 4 to 5 minutes, the tenant was in the property whilst viewing it so I felt as though I couldn't look in cupboards, open windows, tests the taps etc because I felt as though I was disturbing them. The agent that showed me round did not seem interested and concluded the viewing by telling me that they had to go to another house for a buyer to measure up, giving me the impression that she was only interested in houses that had been sold and wasn't interested in a first time buyer on a lower budget. I feel as though I was being an inconvenience to the agent despite changing my schedule to fit in with the estate agent as they were unable to show me round the property when I initially wanted. Compare it with today's viewing from amother estate agents where the agent showed me round then let me look around again in my own time and every question I asked was answered. World's apart.
5/5
GoogleSuzanne was amazing to say the least from beginning to end, so many disruptions along the way however we got there in the end. Buying a house during lockdown was so stressful and despite this Suzanne offered us reassurance and advice around any query we had. Would fully recommend her services :)PositiveProfessionalism
5/5
GoogleUnique did a fantastic job marketing and selling our property.
5/5
GoogleMassive appreciation! Thank you so much Suzanne and team Unique. You worked absolute miracles to secure myself and my boyfriend could by our first home! We are so grateful. We cannot thank you all enough! Shall be recommending you to everyone we know! There are not enough thank you’s I can give! So thank you! Nadia and Callum!
5/5
GoogleI just wanted to say a HUGE thank you to all the team for the amazing job they did selling my house. I was kept informed all the way, with text notifications of viewings and updates on the resulting sale. The whole process from start to finish only took a couple of months and I felt I was dealing with competent professionals who knew what they were doing and who also cared about doing a good job. I would highly recommend Unique to anyone looking to sell their home. Thanks, again, Karen Milner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Unique Estate Agency Ltd's Thornton-Cleveleys office has 234 reviews across two platforms: 212 on Google, 22 on Trustpilot (across the whole business).
Unique Estate Agency Ltd Thornton-Cleveleys is rated 4.4 out of 5 across all 234 reviews, and 4.6 out of 5 on Google from 212 reviews.
Unique Estate Agency Ltd Thornton-Cleveleys, 23 Victoria Road East, Thornton-Cleveleys, FY5 5HT.
