Trusted Agent profile · Thetford, Norfolk
Verified
★★★★★
222 reviews across 1 platform
14 Bridge Street, Thetford, Norfolk, IP24 3AA
Chilterns's office in Thetford, Norfolk, at 14 Bridge Street, is rated 4.9 out of 5 across 222 reviews on 1 platform, including 222 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Chilterns won in 2026.
The Trusted Agent 2026 results for Chilterns, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
5/5
GoogleBecky and Darcie have both been fantastic! Very friendly, professional and helpful. Always staying in regular touch with all updates to make what can be a stressful process go smoothly.
Thank you very much! I will pass on your kind comments to Becky and Darcie. It's great we were able to get the sale through so quickly. We wish you all the best! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleJust sold a property for me. Great, local, independent estate agent. Very professional, knowledgeable, straightforward to work with and superb communication and advice throughout the whole process; from initial marketing, through viewings and all the office work in the background. Really went above and beyond to ensure the sale proceeded quickly and effectively. Would definitely use them again. Thank you everyone at Chilterns!
Dan, thank you so much for your glowing review. We really do appreciate it! I'm so glad we had a positive outcome for you and it has been great to work with you! All the best, Chilterns.
5/5
GoogleA excellent service, kept me informed every step of the way from start to completion, I would definitely recommend to anyone who needs there services.
Thank you very much for taking the time to leave us a review Stuart. We wish you all the very best. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleI am moving into the area and rang to register and gain some local information. Katherine could not have been more helpful! We spent some time chatting and I was so impressed with her professionalism and knowledge! Thank you. 🙂 …
Thank you so much for the five star review Jenny! Katherine Nouch- Branch Manager
5/5
GoogleI came into the office for some property advice and Becky came to my help by offering some sound and professional advice, nothing was too much trouble and left feeling very reassured. I’ll 100% be using Chilterns in the future!
Thank you for taking the time to leaving us a great review. We look forward to helping you in the future! Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleKatherine has been great throughout this process, I had someone to contact the whole way through and she always replied quickly with constant updates! She deffinately took the stress of moving away. Thankyou Katherine
Thank you Jade, that is very kind of you. I will pass on your kind comments to Katherine
5/5
GoogleBrilliant customer service so far with Chilterns! Provided us with so much information to ease our nerves as we are first time buyers! Very quick at updating us and answering any questions that we have had so far. Thank you everyone in the team, especially Becky & Katherine. :)
Thank you so much for your 5 star review Kellee, we really appreciate it! All the best, Chilterns x
5/5
GoogleGreat service, no fussing around, sticking to the rules and sorted our new home with a smile on their face. Adrienne and Becky were the ones responisble for our hustle free, friendly experience!
Thank you Adam that is very kind of you. I will pass your kind words on to Adrienne and Becky.
5/5
GoogleWe’ve had a really positive experience with Chilterns Estate Agents. They’ve been very helpful throughout the property purchase, giving us plenty of access so workmen could come in to measure up, which made things so much easier. A special …
Thank you for your kind words. I have passed on your comments to Becky! We would be delighted to help you again in the future. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleChiltrens have been amazing and very polite and efficient staff. My process was mainly done by Becky she was lovely and helped me and my family get settled in very quickly ensuring everything was done efficiently.
We’re so pleased to hear that you have a positive experience with us. We'll pass on your comments to Becky! Enjoy your new home. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleChilterns were amazing from start to finish. I never had to explain why I was phoning as all the staff were in great communication with each other (and not in competition) I sold my property whilst heavily pregnant and Chilterns took all of the stress away. Apologies on the late review. But highly recommended ⭐️⭐️⭐️⭐️⭐️
Thank you Alice, that is very kind of you
5/5
GoogleWe are newly renting a property with Chilterns and can safely say we have had nothing but a brilliant service. We needed everything done quick and they have done all they can to accommodate and help things run smoothly. We are very happy with the service we have received by all members of the team.
Thank you Rebecca, that is very kind of you
5/5
GoogleBecky has been so amazing throughout our sale it’s been a tough but Becky has really been amazing and helped us every step of the way would highly recommend ⭐️⭐️⭐️⭐️⭐️
Wow what a lovely review! Thank you Rachael - so glad we got there in the end!
5/5
GoogleExceptional service from start to finish! Our experience really does live up to the reviews, and I will be recommending them in future to anyone we know. The team always demonstrated professionalism, expertise, and genuine care for our needs. They were always available to answer any questions we had, one thing that is really important to us is they were always realistic and honest. Thanks again to Jo and Becky for everything you did for us!
Thank you Izzy for your wonderful review. We are glad you had a great experience with us and I will be sure to pass on your comments to Joe and Becky
5/5
GoogleOutstanding!!! We have used other Estate Agents in the area over the years but none compare to Chilterns Thetford.The ladies and gentlemen who work for this company are the ultimate in professionalism and efficiency, they are super helpful, …
Thank you Angela for your lovely review. I will pass on your kind comments to Katherine and Joe
5/5
GoogleI have been with Chilterns now for 10 years and during that time have had nothing less than excellent service from all the staff. They are always ready to deal with any issue the tenants may have. Simply the best.
Thank you Colin, it is a pleasure helping you and your tenants
5/5
GoogleKatherine and the team looked after us every step of the way. Nothing was too much to ask for and always on the end of the phone or an email no matter what time. I will never use any other agent. Thank you so much guys!!
Rosie, thank you so much for your review we really do appreciate it! Thank you for coming back to us again, we're so glad we could help you and your little family move. All the best, Chilterns.
5/5
GoogleI am a first time buyer and have had a great experience with Chilterns from start to finish. They have been so kind and professional. I have been kept up to date the whole time and could not fault them. They knew their stuff about the properties I was viewing, always on time to viewings, and able to help on email/ phone. I went to viewings with other estate agents who were late, unprofessional, and when I asked questions I was told “it is all online”. This was not the case with Chilterns. Thank you especially to Joe, Becca and Katherine. Would recommend for both selling and buying a property.
Thank you Emma for your kind review. I will pass on your lovely comments to the team.
5/5
GoogleVery pleased with the help, advice and service I've had from the team at Chilterns. Great from the start when looking around properties and now I am just about in! I feel I've always had someone to contact with any queries and would recommend them for buying a house.
Thank you Katharine for your feedback. It was a pleasure helping you purchase your new home
5/5
GoogleI highly recommend Chilterns Thetford. I have recently purchased a property through them and the service and expertise was faultless. Polite, ever helpful. Katherine and Becky were excellent keeping me up to date and assisting with every question and additional viewing. Absolutely first class service all round.
Hi Nicki, thank you so much for your review. We can't wait to pop round and see the work you have done! Becky & Katherine.
5/5
GoogleKatherine has been exceptional in terms of providing a great sales experience. The whole process has been dealt with in a professional, stress free and very efficient manner! Katherine has stayed informative throughout and was a pleasure to deal with. Very polite and welcoming. Would highly recommend
Thank you Simone!
5/5
GoogleWe are landlords with a property in Thetford with Chilterns acting as local managing agents. Recently Becky Robinson has helped us with the sales and finding new tenants …
What an amazing review - thanks so much! It was a pleasure finding you another tenant and we will pass on your kind comments to Becky. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBecky and Catherine have been brilliant from start to finish on getting my house sold
Thank you so much for your feedback Marcus. We truly appreciate you choosing Chilterns. Many thanks, Katherine Nouch- Branch Manager
5/5
GoogleBoth Katherine and Becky from the Thetford office ,were very helpful and efficient from start to finish in selling our house.. I would recommend Chilterns.
We really appreciate you taking the time to leave us a positive review - thank you Gary! Many thanks, Katherine Nouch- Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chilterns's Thetford office has 222 reviews across 1 platform: 222 on Google.
Chilterns Thetford is rated 4.9 out of 5 across all 222 reviews, and 4.9 out of 5 on Google from 222 reviews.
Yes. In The Trusted Agent 2026 awards: Chilterns, Thetford won Gold; Chilterns, Brandon won Platinum; Chilterns, High Street won Trusted Agent.
Chilterns Thetford, 14 Bridge Street, Thetford, Norfolk, IP24 3AA.
