Roots Estate Agency Ltd Thatcham reviews

★★★★★ 5/5

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We've just sold out house through Roots, yippee!Moving can be such a stressful ordeal and not to be entered into lightly. Craig has been an absolute pleasure to work with, he's super efficient and made the whole process so much more manageable. He helped us to sell our property really quickly and has remained in touch, giving regular updates every step of the way.I have nothing but praise to offer, I would honestly recommend Roots to anyone looking to buy or sell, they have been fabulous.

Sara · 20 May 2016

★★★★★ 5/5

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When we decided to sell our house there was no other choice but to go with Roots, the service we have received from them has been amazing. Craig made it so easy by organising an open day and viewings over a weekend as he understood it was hard for us to keep the house tidy with three young children! He was always available to answer questions or concerns. We were dreading the prospect of selling our house as we had heard nightmare stories, but this experience has been an uncomplicated and enjoyable one. We will definitely be going to them when we start looking for our next permanent home. Highly recommend Roots if you are looking to buy or sell your home. Thank you again Craig & Ashley.

Michelle · 3 May 2016

★★★★★ 5/5

Google

Exceptional service from start to finish. Responded almost immediately to every query and went above and beyond to ensure the process of selling our house ran as smoothly as possible. Really knowledgeable team, Craig and Ashley run a very tight ship.

Georgina · 14 December 2025

★★★★★ 5/5

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Roots have recently just sold my property for me and I can not recommend them enough. Selling my property was a very big decision with plenty of emotions involved and from day one Craig was brilliant. He gave me unlimited advice, support and genuine care from the start and at anytime of day and night! The process with them was smooth, efficient and professional throughout. They are, by far the only estate agent I would recommend.

Kerry · 19 May 2016

★★★★★ 5/5

Google

Extremely happy with the service provided from Roots, in particular Craig. Suitable buyer found very quickly, and the whole process went smoothly, and completion of our sale was done within a few months. The communication throughout the process was fantastic as was the aftercare. I would highly recommend Roots . Thanks again

Zoe · 8 March 2023

★★★★★ 5/5

Google

Fantastic estate agents - they weren't even acting for us, more the house that we buying through them but they could not have been more helpful. Craig and the team were amazing, jumping on every query and facilitating great communication between buyer and seller. Absolute legends and I highly recommend them, as does the person from whom we bought our house.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 26 August 2021

★★★★★ 5/5

Google

We used Roots to sell my late grandmother’s property. Ash and his team were great and have a wealth of knowledge. It was great we could leave the sale in their very capable hands. Thank you Roots and Ash

Charlotte · 29 January 2024

★★★★★ 5/5

Google

A great experience with an Estate Agent! Craig visited my property to discuss my plans and gave me sound advice about selling it. I placed the property with Roots, had an early viewing day, received a full price offer and the process to completion was only a couple of months. I was kept informed about progress throughout. I have no hesitation in recommending Roots Estate Agency in Thatcham.

Alan · 13 December 2024

★★★★★ 5/5

Google

Great friendly service, Conor was available to answer queries throughout the whole process...could recommend them enough! Also attentive to all our viewings and nothing we asked was too much. Thank you so much.. Jess and Andy

Andy · 6 July 2020

★★★★★ 5/5

Google

Just sold and purchased with the help of Roots Estate Agency. Ashley, Craig and the rest of the team were superb throughout the whole process. Even when things got a little complicated along the way with regards to property and chain issues, Ashley was always available with advice and reassurance even answering the phone whilst moving house himself!! Would definitely recommend to anyone.PositiveProfessionalism

C · 26 August 2021

★★★★★ 5/5

Google

I highly recommend Roots. Engaged with Ashley and had a very personable experience, demonstrating knowledge of current market conditions to help guide decisions, concluding with a successful sale of my property.

Mark · 14 January 2026

★★★★★ 5/5

Google

Ashley, Craig and the whole team were fantastic throughout. We used them for our sale and they were the agents for our purchase - couldn't recommend them highly enough. Very proactive, friendly and proffesional.

Dom · 14 December 2025

★★★★★ 4/5

Google

Craig and the team at Roots were very helpful and had a much better experience once I replaced existing estate agents for them. Thank you for all your help

Tina · 26 June 2024

★★★★★ 5/5

Google

Ashley and the team were excellent in selling our house, very honest and professional. We were kept informed all the way on the purchase of our house and offered excellent friendly advice along every stage of the process. A massive thank you to the team in all that you have done. A great local business with great ethics.PositiveResponsiveness, Quality, Professionalism, Value

Ann · 26 August 2021

★★★★★ 5/5

Google

Have now bought a property and sold a property with Roots, Craig and the team did a great job with both purchase and sale, highly recommend!!

Fraser · 26 July 2024

★★★★★ 5/5

Google

Couldn’t recommend Craig and the team enough! This was our first property purchase and craig supported us throughout. We had constant updates and chats and also explained each process as went through it! Would 100% recommend and use Roots again!

Jared · 30 September 2023

★★★★★ 5/5

Google

Cannot praise Ashley and the Roots team highly enough for their hard work whilst selling through them. Ashley was proactive and quick to respond to queries, giving sound advice and liasing between parties with efficiency and skill. Absolutely recommend Roots as a company who cares for their clients.

Fran · 6 February 2023

★★★★★ 5/5

Google

My partner and I bought our first property through Roots and were over the moon with the service we received from Craig. Whilst there was initial teething issues that you would expect to encounter as first time buyers as soon as Craig took …

Shane · 14 August 2025

★★★★★ 5/5

Facebook

We recently sold and brought a property through Roots and the service from all the team was impeccable. From start to finish they were always there to help with any questions or queries, nothing was ever to big. The Roots team were extremely friendly, specifically Ashley, Craig & Conor. Compared to other estate agencies we’d spoken with prior they weren’t pushy at all. Highly recommended to anyone wanting to buy or sell their property. We’d definitely use them again in future.

Jessica · 11 July 2019

★★★★★ 5/5

Google

excellent service from Ash and the team. Sold and bought through Roots. progress was communicated well and proactive in chasing solicitors in final stages. the virtual tours created were very good. would use Roots again.

Andy · 12 November 2023

★★★★★ 5/5

Google

Would 100% recommend Roots to anyone looking to sell their property. We put our house on the market with a different estate agents initially and it was a terrible and stressful experience. Once we decided to go with Roots our experience couldn’t have been any better, Ashley and Craig are fantastic and our property was sold within days. If you decide to put your house on the market and want an honest, reliable estate agents look no further than Roots.

Sarah · 7 July 2018

★★★★★ 5/5

Google

We have just purchased our first home through Roots, and found Craig and Ashley so helpful in finding our home. We originally went to look at another property, and when Craig found out what we were looking for he told us about another house that was perfect for us. We were both clueless in what it took to buy a house, and Roots made it easy and simple for us to do this, and helped us so much during the process, and found their help so invaluable and we are so happy in our new home. Thank you both so much for your help!

Billie · 7 July 2017

★★★★★ 5/5

Facebook

Roots were absolutely fantastic..... despite the whole process being absolutely horrendous with various issues along the way in the chain; had it not been for Craig, the chain would have collapsed and we would not have got our dream home. He is an absolute professional and approaches everything in a calm and assured manner. I really cannot stress enough how grateful we are to him. Could not recommend more highly!

Jon · 16 May 2021

★★★★★ 5/5

Google

Craig and his team were excellent throughout our purchase. They kept us up to date from start to finish and Craig went out of his way for us. I definitely recommend Roots to anyone. A great team and service.

James · 8 March 2023