Chancellors Thatcham reviews

★★★★★ 5/5

Google

Vassna was unbelievably professional, she was very knowledgeable about the property and answered all questions we asked with ease, overall a excellent viewing from our point. Thank you for showing us around this amazing property.

Michael · 12 August 2023

★★★★★ 5/5

Google

I would like to express my gratitude to Oliver for showing me around the apartment in Thatcham. He was punctual, very friendly, and took his time to guide me despite the cold weather. He showed me the car park and patiently answered all my questions. Thank you so much, Oliver!

Tony · 20 March 2025

★★★★★ 5/5

Google

Lauren was fantastic in finding a tenant. It wasn't the easiest with a potential tenant not being honest but Lauren persevered to ensure I did get a tenant in promptly, often calling me or taking callings whilst she was on holiday.

James · 30 January 2023

★★★★★ 5/5

Google

Louise and Oliver were very helpful, they did and amazing job. From viewing to securing a property

Randal · 27 July 2024

★★★★★ 5/5

Google

Always helpful and on time to appointments a great service

Dan · 1 April 2026

★★★★★ 4/5

Google

The property was very nearly exactly what we needed. The downstairs area was particularly impressive however the stairs to the principal bedroom were not suitable for our requirements. We are indeed looking for one level accommodation.

Lynn · 7 August 2025

★★★★★ 5/5

Google

Chancellors provided us with a very efficient service for finding a tenant. We would use their services again. Many thanks to all the team especially Louise, Vassna and Kallee.

Esam · 14 October 2023

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

Google

Oliver has been very professional through the process. Keeping me up to date step by. Thank you

Rebecca · 31 May 2024

★★★★★ 5/5

Google

Organized redecoration of my property before letting and the Electricians who did the E I C R report and repairing where faulty. Very helpful during the whole letting process.

Helen · 20 September 2025

★★★★★ 5/5

Google

Firstly, I approached Chancellor's to express interest in a rental property. My enquiry was answered quickly by Oliver Buckle, who was able to get my partner and I an appointment for the following day. When we met with Oliver, he was polite, friendly and able to answer all of our questions about the property. We are very satisfied with the service we have received.

Kirsty · 11 June 2024

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

Google

I interacted with Brooke from the lettings team. She explained to me all I needed to know clearly. She responded to all communication in a timely manner. I enjoyed our interactions and her professionalism.

Shermaine · 20 July 2025

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 7 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 17 July 2019

★★★★★ 5/5

Google

We were very impressed with the young man, Ben Armstrong who conducted our viewing, he was at the proprty to meet us, introduced himself and gave us a comprehensive tour of the bungalow, before meeting us back at the office to complete …

Robert · 20 March 2025

★★★★★ 5/5

Google

Lauren, Ben, and Stacy have all been brilliant and all so personable. We have felt very looked after, and the relationship feels collaborative at every step of the journey. I can highly recommend Chancellors Thatcham!

Alex · 20 June 2025

★★★★★ 5/5

Google

Liked the property although I had reservations about the location. Lauren was very professional and friendly. Also very knowledgeable about the local area.

Paul · 22 November 2023

★★★★★ 5/5

Google

Louise Hamilton has been very helpful from the viewing process to moving in. Thank you so much.

Kentua · 15 March 2024

★★★★★ 3/5

Google

Currently renting a property managed by Chancellors. Have found the Thatcham branch to be helpful overall. Louise, who dealt with us initially, was very prompt with contacting us and getting paperwork organised. I phoned her with lots of questions and she was always happy to help and responded swiftly to any questions I had. Lauren at this branch has also been really helpful with getting issues resolved quickly and professionally. She is proactive with getting things done. However, the property management side of things has been very poor at times. I’ve had to constantly email and phone to attempt to get a problem with a leaking bath solved. This was causing damage to a neighbour’s property. I was made to feel like my concerns weren’t a priority and was snapped at on the phone by members of the team when I asked for updates on how things were progressing. From reporting the issue initially, to getting it fixed, the whole process has taken nearly 2 months! My emails were often not responded to for over a week at a time.

Ellis · 30 January 2023

★★★★★ 5/5

Google

Florence was just lovely and really knowledgable of the properties and area. Just found out she’s new but was like she had been doing it for years! Thank you!

Melissa · 30 April 2023