Chancellors Thatcham reviews

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

I recently dealt with Lauren Moorcroft the Lettings team and she was nothing short of fantastic. From my initally enquiry she was friendly and really seemed to care about my search, she listened to my needs im really excited to find a property and have no doubt that Chancellors and Lauren are the agent to help me secure my forever home

Maxine · 30 January 2023

★★★★★ 5/5

Google

Vassna was excellent, she made us feel comfortable and heard. She was well informed, explaining things we needed clarification on. We did not feel rushed or tolerated but genuine interest and care. She brought warmth to a rather chilly day, keep this up, I can see you going places.

Marina · 22 December 2023

★★★★★ 5/5

Google

Fantastic experience from start to finish, highly recommended.Thank you to Lauren, Tanja and Stacy.

Harry · 20 June 2025

★★★★★ 5/5

Google

Hoping to complete on my new house next week. I'm in a four house chain which has taken over 4 months to progress but Stacy, Lauren and Courtney at Chancellors have supported me through the process with regular weekly updates. I would definitely recommend Chancellors Thatcham Branch.

Richard · 20 November 2025

★★★★★ 5/5

Google

I recently contacted chancellors to help with my move and they were fantastic. They communicated from start to finish and as a first time buyer it was really crucial for me. I would recommend them to anyone that is looking for a friendly, efficient and experienced agent. Thank you to whole Sales team.

Samuel · 20 September 2025

★★★★★ 5/5

Google

Amy is a very pleasant young lady, and was very helpful answering our questions as we looked around the property, and even later when she didn,t have the answer to our query at the time. She was punctual, nicely presented, and nothing was too much trouble as well as chatting quite happily in a very easy manner. Many thanks Amy. Janet Davis

Janet · 1 December 2022

★★★★★ 5/5

Google

Chancellors and Lauren in particular, were extremely supportive in the sale of my aunt’s house. She was very good with my aunt and also worked with me as power of attorney to ensure all of the paperwork was completed.

Emily · 20 January 2026

★★★★★ 5/5

Google

Phil Redmond is an extremely personable, friendly and good agent. He sold me a house in an extremely volatile sellers market and it was the perfect house to boot. We had a difficult ride with some unforeseen challenges but you won't find a hard working chap and although I asked him not to was often working on our progression whilst on holiday.PositiveResponsiveness, Quality, Professionalism, Value

Craig · 22 June 2022

★★★★★ 5/5

Google

Nice flat. The agent, Ollie has been amazing and very helpful by answering all my questions in a professional manner.

Marius · 20 March 2025

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Google

I am writing to express my sincere gratitude and praise for the exceptional service provided by Chancellors in finding a new rental property for my family and me. From the initial consultation to the final approval, the entire process was seamless, thanks to the outstanding support from Louise Hamilton. Louise's professionalism, expertise, and dedication were truly impressive. She listened attentively to our needs, offered valuable guidance, and worked tirelessly to ensure we found the perfect property. We are thrilled with our new home and cannot thank Chancellors enough for the immense help and support from their Lettings staff. We highly recommend Chancellors and Louise Hamilton to anyone seeking a reliable and customer-focused property partner. Please extend our heartfelt appreciation to Louise for her outstanding service. Sincerely, Bukola

Bukola · 23 September 2024

★★★★★ 5/5

Google

Louise (Hamilton) has plenty of experiences in property lettings and she always knows what she is talking about. She is nice and friendly, but most importantly her expertise helps in all the decision makings in the letting process. I can't recommend Louise high enough.

Wenting · 21 January 2024

★★★★★ 5/5

Google

Chancellors, a very great estate agent company… I’ve had so much trouble getting a house after series of other agents have wasted my time until I spoke with Lauren and she made the whole process seamless and easy. Chancellors definitely has the best hands. And I’m saying a big thank you to Lauren for the great assistance.

Omokunmi · 30 January 2023

★★★★★ 5/5

Google

Louise Hamilton has been very proactive with finding me a rental property. Wouldn't hesitate to recommend her!

Laura · 20 March 2025

★★★★★ 5/5

Google

I am an independent, self employed property inspector and have been doing inspections on behalf of Chancellors in Thatcham and the surrounding areas for many years. …

Chris · 22 March 2026

★★★★★ 5/5

Google

I have been in the process of purchasing a property via chancellors. Stacy has been consistently helpful from the beginning of our journey and really takes care in her work. She is full of great advice and knowledge. Highly recommend chancellors purely for the experience I’ve had with Stacy.

April · 29 June 2023

★★★★★ 1/5

Google

Such a shame I'm having to leave a negative comment, chancellors used to be so good. …

Ellie · 22 May 2026

★★★★★ 5/5

Google

As a first time buyer, Florence was very good at answering my questions and where she wasn't sure, promptly followed up with the vendors to make sure I was given accurate information. She was knowledgeable, thoughtful in terms of considering what I might want to know and confident in her delivery.

Lorna · 31 March 2023

★★★★★ 5/5

Facebook

Brilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.

Laura · 1 November 2017

★★★★★ 5/5

Google

Cannot thank the Sales team enough for all of their hard work! Massive thank you to Lauren, Ben and Stacey

Gabriella · 17 December 2024

★★★★★ 5/5

Google

we reached out to chancellors to sell our property and they were fantastic ! Lauren came over and from the outset was highly professional, within 48 hours of being on the market we had a cash buyer and were able to secure our onward move. Stacy who viewed with they buyers was brilliant. Could not recommend enough. Thank you Chancellors team

Norman · 20 March 2025