Trusted Agent profile · Test Valley
★★★★★
281 reviews across 2 platforms
Winchester House, Winchester Street, Andover, SP10 2EA, Test Valley, SP10 2EA
Connells's office in Test Valley, at Winchester House, is rated 3.2 out of 5 across 281 reviews on two platforms, including 148 Google reviews rated 4.2.
Every review we hold for the Test Valley office, from every platform, shown as written. First names only.
5/5
GoogleJake was brilliant, very professional, lots of patience and walked us through every item using small words so we can understand. what are we getting us in. Mortgage rates a lot lower than every else we looked in to and quick replies to our emails. Recommend!
5/5
GoogleMassive thanks to ConnellsAndover. Martin and his team at Connells Andover have succeeded where others failed and sold our property. Special mention for Ben who conducted the viewings. A helpful team who kept us in the loop and delivered on their promises. We would thoroughly recommend Martin and the Andover Connells staff.PositiveQuality, Professionalism
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
5/5
GoogleJake provided outstanding assistance and maintained a high level of professionalism throughout the entire process. I am confident in recommending thier services to friends and family, and I would happily work with him again in the future.
Hi Ngwa Niba Rawlings, thank you for sharing your positive experience with Jake. We are delighted to hear that he provided outstanding assistance and maintained a high level of professionalism. We look forward to assisting you and your friends and family in the future.
5/5
GoogleBen "Bushy" Bushell gave me excellent service when selling my house in Andover. Very friendly and also very professional. Ben helped me sell my house for £5000 over the asking price. I would highly recommend Ben, and Connells Andover when selling/buying a property.
5/5
GoogleI had a lovely experience applying for my first mortgage with Jake. Very helpful and quick to answer any questions I had. Will use again for my remortgage.
Thank you Izzy for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to Jake Brewster in supporting us with our mortgage application, excellent job. Throughout the process Jake was extremely professional, efficient always available and ready to answer all our questions. We were so impressed we became lifetime members.PositiveResponsiveness, Professionalism
1/5
TrustpilotI am a domestic abuse survivor
I am a domestic abuse survivor.
5/5
GoogleWould like to say a massive thank you to the Andover team during such a difficult time. Sam was very helpful on the move in day. However a massive thank you to James as he was very helpful throughout the whole process! Very understanding and accommodating towards finding the specifics we needed.
5/5
GoogleMy partner and I had a wonderful experience working with Connells, especially Alexandra. She has been super helpful and responsive through the process of us renting out one of their properties. They have been a great company to work with and would happily recommend them!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWould not even give them a one star. Disgusting, poor service. Terrible at keeping you updated. Tristan Misinformed us from the start - if we knew this we would have never have gone with connels. Wasted a whole year for us.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotConnells never respond to email…
Connells never respond to email enquiries and when I call, they tell me someone would call back but I never get a call.
5/5
GoogleCant recommend Connells enough! Especially Savannah Hall who helped us through the process. Any questions or queries we had she was able to provide us with the information or would go out of her way to find out for us. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
5/5
GoogleI have recently used Connells services and was met with efficiency, good advise and plenty of support thanks to Tristan and colleagues 👍 …
5/5
GoogleGreat service from the Connells Team - especially Ashley and Martin - got me my dream piece of the countryside from the City! Thanks!!!
5/5
GoogleHow I expect an Estate Agent to be, met with a few of them, chose Connells because of other reviews and I couldn’t be happier. Big thanks to Justin for looking after us and getting the price he promised, we’ll be seeing you next week with red wine and a macdonalds as promised x
5/5
GoogleWe had a long difficult sale with the first falling through due to 3rd parties but securing another buyer, the team went above and beyond to keep the sale going and work to a completion date. Extra thanks to Dion for the extra effort put in chasing and sorting many issues.
1/5
TrustpilotAppalling handling of tenancy deposit
Appalling handling of tenancy deposit, avoid
5/5
GoogleMartin was a great help in selling my property and was communicative throughout the process.
Hello Sam. Thank you so much for taking the time to provide our Connells Andover team with a 5-star review. Congratulations on the house sale.
5/5
GoogleCouldn't be happier with the service from Connells, sold two of my buy to lets, one where another agent tried for three months previous. Kept me in the loop throughout so I really can't grumble. Will certainly use again next year. Special thanks to Justin for some invaluable advice. All the best.
1/5
Trustpilot- Unreliable communication
5/5
GoogleRecently moved into our first home, couldn’t thank Connell's enough, especially Chloe and James for helping us find our perfect home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Test Valley office has 281 reviews across two platforms: 148 on Google, 133 on Trustpilot (across the whole business).
Connells Andover is rated 3.2 out of 5 across all 281 reviews, and 4.2 out of 5 on Google from 148 reviews.
Connells Andover, Winchester House, Winchester Street, Andover, SP10 2EA, Test Valley, SP10 2EA.
