5/5
GoogleI have recently used Connells services and was met with efficiency, good advise and plenty of support thanks to Tristan and colleagues 👍 …
Trusted Agent profile · Test Valley
Connells Andover reviews in Test Valley
★★★★★
292 reviews across 2 platforms
Winchester House, Winchester Street, Andover, SP10 2EA, Test Valley, SP10 2EA
Connells's office in Test Valley, at Winchester House, is rated 3.2 out of 5 across 292 reviews on two platforms, including 148 Google reviews rated 4.2.
Reviews
Every review we hold for the Test Valley office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service from the Connells Team - especially Ashley and Martin - got me my dream piece of the countryside from the City! Thanks!!!
5/5
GoogleWe had a long difficult sale with the first falling through due to 3rd parties but securing another buyer, the team went above and beyond to keep the sale going and work to a completion date. Extra thanks to Dion for the extra effort put in chasing and sorting many issues.
1/5
TrustpilotAppalling handling of tenancy deposit
Appalling handling of tenancy deposit, avoid
5/5
GoogleMartin was a great help in selling my property and was communicative throughout the process.
Agent replied · 9 November 2024
Hello Sam. Thank you so much for taking the time to provide our Connells Andover team with a 5-star review. Congratulations on the house sale.
5/5
GoogleCouldn't be happier with the service from Connells, sold two of my buy to lets, one where another agent tried for three months previous. Kept me in the loop throughout so I really can't grumble. Will certainly use again next year. Special thanks to Justin for some invaluable advice. All the best.
1/5
Trustpilot- Unreliable communication
5/5
GoogleSuperb, just superb. Can't knock the gang at Connells in Andover, have used a few Connells in the South and South West and certainly wouldn't go to another agent. Many thanks to Justin and Ash for perfect advice and Matt and Ben for pushing my sale through..wine on its way :)
5/5
GoogleRecently moved into our first home, couldn’t thank Connell's enough, especially Chloe and James for helping us find our perfect home!
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
5/5
GoogleIn the past I have purchased a number of houses for both residential and buy to let purposes. This time my personal circumstances made it a little more complex. I have always found the process painful but Jake did a great job of explaining fully the various options open to me and more importantly keeping me fully updated throughout the entire process. He returned every call and followed up on every email in a timely manner and with a huge degree of professionalism. I would therefore not hesitate to use Jake at Connells again and would recommend him regardless of your understanding and confidence level whenever you are have a need for sensible, impartial advice regarding a suitable mortgage.
5/5
GoogleA big thank you to Connells in Andover for helping me with my house move. The current market has been tricky despite the amount of interested buyers. This office has worked hard to sell my house within the timeframe that suited the chain. In special, a big thank you to SAVANNAH HALL ⭐️⭐️⭐️⭐️⭐️ who went above and beyond her job to ensure all went as smooth as possible even when the path looked rocky. Also, thank you for your patience and dedication! Wishing you all the best in business. Cristina
5/5
TrustpilotExcellent experience
Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.
3/5
GoogleWith several changes of management over the years it’s been difficult to have the repor however the communication has been good. Friendly and welcoming staff.
Agent replied · 9 November 2024
NICK NORTHALL thank you for making us aware of your experience, please do contact us via complianceresidential@connells.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
1/5
GoogleI would avoid this estate agent if buying a house. I am not so sure about letting side. Really bad in communicating. You are the one who will always be doing the chasing ups. You will hardly get a call back from them. I fear they treat their clients differently, and sale houses to prefered clients only. This is my experience. I will never go back to them and advice my family friends to do the same.
1/5
GoogleI am very dissatisfied with the lack of professionalism i witnessed from a Chloe and Sam towards a family member of mine! I hope they realise how rude they have been, ripping your client off / stripping them of £200 is fairly disgusting. I will definitely never use this agency, and recommend to my friends and family to avoid aswell. Have a good evening.
5/5
TrustpilotSale of property
Grace cross sales negotiator was very professional throughout the sale of my property and went above and beyond
1/5
GoogleThey were very happy to come round in their suits and shiny shoes and to give documents and wanting your property but then they screw you over as soon as you are supposed to meet with them and they speak to other estate agents and decide to get you out of a property that you find online will never use this company again
5/5
GoogleI could not recommend Connells enough - James has been fantastic throughout the letting process and has always kept me informed with any updates and been available to answer any question I have.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTristan Schwartz performed a very professional assessment on my property. He was a credit for Connells.
Agent replied · 9 November 2024
Many thanks for your marvellous 5* review Trevor. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to James for Helping with our house move, great agent and very helpful, ensured our move is as quick and as smooth as possible!
1/5
TrustpilotDon't listen to the customer or even…
Don't listen to the customer or even what the law states even if your the paying customer.
1/5
GoogleAppalling customer service and communication. You have to constantly chase them as no one is ever in the right department. You then get relevant information months later that would have resolved the issue in the first place. Despite giving notice months in advance and vacating the property, I am still being chased for rent that I do not owe. A real shame as they started off brilliantly at the beginning of the tenancy.
5/5
GoogleFive stars from me. Very helpful throughout the process, many thanks to Justin who was there for me from start to finish and stopped me stressing. Will recommend to all family and friends if they're looking to sell. Thanks again x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
