Trusted Agent profile · Test Valley
★★★★★
281 reviews across 2 platforms
Winchester House, Winchester Street, Andover, SP10 2EA, Test Valley, SP10 2EA
Connells's office in Test Valley, at Winchester House, is rated 3.2 out of 5 across 281 reviews on two platforms, including 148 Google reviews rated 4.2.
Every review we hold for the Test Valley office, from every platform, shown as written. First names only.
1/5
TrustpilotLooks like I'm not the only one with a poor experience
I purchased a house via Connells in 2023, and it was not an experience I want to repeat. I was forced into visiting their in house mortgage advisor and told I would get a better chance of purchasing the house I was interested in if I used them.
5/5
GoogleGreat team working there, very happy with the reception we get every time we need to go in there. Particularly Tristan the mortgage advisor who has been very good and getting us a great deal. Highly recommend for your mortgage needs. Also, if I recommend someone, myself and that person get £100 in our pockets each from Connell so tell Tristan that I sent you and we can have a few beers. Cheers. 100% recommend Connells Andover.
1/5
TrustpilotStaff
Total lack of professionalism and respect for the client's time
1/5
TrustpilotUseless
Useless. Don’t want to help or speak to you unless it is regarding you paying rent.
1/5
TrustpilotAbsolutely appalling experience
Absolutely appalling experience, avoid Connells if you value honesty and transparency.
1/5
TrustpilotAVOID AT ALL COSTS
I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.
5/5
GoogleThank you to Ben Bushell at Andover Connells for helping to sell our house and get the best price for it! Ben was polite, quick and very efficient in everything he did for us. We will continue to use Connells for future houses as found the whole team to be incredibly helpful from start to finish.
5/5
GoogleUsed Connells Mortgage Broker service and can not fault it. Jake was brilliant in securing a great rate in these challenging times. Constant communication and updates from him throughout the process and was more than happy to answer the numerous questions I had regarding the process and application. Would highly recommend him to anyone!
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
5/5
GoogleLinda Cox is an amazing Mortgage advisor, when everything fell through with my own bank Santander, Linda said to me don’t worry and that she would be able to get me a Mortgage and true to her word in less than 2 weeks of our first meeting I have been offered a mortgage. Linda is very polite and professional and works 110% for you the customer. Thank you Linda.
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotI had to take some time to calm down…
I had to take some time to calm down before writing this review.
1/5
TrustpilotDealing with Connells has been an…
Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back.
1/5
TrustpilotWhat an absolute liar and conman the…
What an absolute liar and conman the manager Kyran is.
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
5/5
GoogleJake Brewster is an excellent mortgage advisor. Great communication and kept us updated all through each step. He also helped us to find the very best deal available for life insurance within our budget. Looking forward to work with him again when it's time to remortgage our house. Above and beyond.
5/5
TrustpilotGreen lane Wigan visit
Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.
5/5
GoogleTristan was very helpful
Many thanks for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have looked for a rental for 3 months. Elizabeth was stunning. Arrived with all the paperwork and costing. Helped us through all the procesd. Was professional, cheerful and was happy to keep us updated by telephone and email. All in all a super service I would recommend everyone I know to deal with Connells they are by far the best estate agents in Andover. Thank you.
5/5
GoogleBen Bushell came out to value my property recently and out of three other estate agents I was thoroughly impressed with the knowledge and professionalism of this young man. He gave me a clear and concise advice. For anyone wishing to sell their property I would highly recommend Ben.
5/5
GoogleTristan was well presented, charming and very keen to get his message understood. He gave me a lot of his time and made a lot of sense. He was professional and informative. I was impressed.
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Test Valley office has 281 reviews across two platforms: 148 on Google, 133 on Trustpilot (across the whole business).
Connells Andover is rated 3.2 out of 5 across all 281 reviews, and 4.2 out of 5 on Google from 148 reviews.
Connells Andover, Winchester House, Winchester Street, Andover, SP10 2EA, Test Valley, SP10 2EA.
