Connells Andover reviews

★★★★★ 5/5

Google

I have to say that right from the first meeting with Jemma I felt happy with our decision to be with Connells. Shayne was always updating us and any viewing appointments on the phone to tell us what was happening. Pleasant manner and professional and very patient with any queries that we had. Thank you to all the team on what is a very stressful time for everyone. You really did a great job.

Nicola · 8 April 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I can't thank Jake enough. We had a very particular case for our mortgage and he went above and beyond. We can't thank him enough for making our dream of being home owners come true. I'm sure we will be back when we need a mortgage again 😁 thank you so much again Jake. …

Daisy · 21 May 2025

★★★★★ 1/5

Google

One of the worst experiences. Dealt with manager, Jemma, who lies and makes out she is new to the business and doesn't understand the process on offering prices to purchase a property. Three times we were advised that if we offered an amount the house would be taken off sale, only for the property to still be advertised. We have dealt with Auston Hawk for two years with rental and sale of a current property and have received nothing but incredible service from Steph and Luke at their branch. Unfortunately the dream home may be only available through Connells, we would rather lose the opportunity than deal with the deceit.

M · 13 April 2024

★★★★★ 5/5

Google

Selling and buying is a massively stressful experience and Jake was a huge help throughout the entire process of buying my new home and arranging a mortgage deal for me. When things go right is great, but when things get tough is when you need that extra help and Jake was there to steer everything over the line. Very helpful, kept his promises, knows the market and was quick to overcome challenges that arose. Jake and the rest of the team at Connells always did their best, thank you.

Garry · 13 February 2024

★★★★★ 5/5

Google

Jake has been beyond excellent throughout this whole stressful house moving process, taking the stress out of anything mortgage related for us from the very beginning right through to exchange. He is always professional, friendly and approachable and most importantly knows the market and the products inside out so nothing was too much trouble to get us the best deal time and time again. It's been a genuine pleasure to deal with Jake and Connells.

Lauren · 13 May 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Google

Update - we felt pressured into writing our previous review on the day of offer acceptance. From the day of offer acceptance our experience with Connells Andover was nothing but awful. Their communication was simply shocking, it took weeks to get answers to simple questions and they avoided us, our solicitors and mortgage advisor for weeks. The phone is never answered, in fact is actively avoided and they hardly even do the bare minimum. The only saving grace was Ellie who apologised for colleagues and chased our case. We will avoid connells in the future. Old review - Our experience with Connells Andover so far has been great! Being first-time buyers in the current climate can be daunting and where other estate agents have lacked, Connells have excelled. Ellie was a lovely friendly face when viewing our property and extremely knowledgeable and helpful. Martin has been amazing in dealing with our offer and acceptance quickly, keeping us updated at every step. Would definitely recommend.

Millie · 10 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Jake Brewster was absolutely fantastic to work with! He made the entire mortgage process smooth and stress-free, taking the time to explain everything clearly and find the best deal for us. His professionalism, responsiveness, and genuine … More

Mark · 15 June 2025

★★★★★ 5/5

Google

Extremely professional service from Jake Brewster of Connells. He was very efficient throughout the process, quick reply to phone calls and emails. When we contacted him on few occasions, Jake has always provided us with the best solution. He is very knowledgeable of his job as well as market. We can always rely on Jake and my husband always says “Jake is the Top man!”. We highly recommend Jake and Connells as well.

Shams · 10 November 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 4/5

Google

My experience with Connels was good from viewing the property, to getting information when needed and helping get the sale completed quickly. Shayne in particular was great and very responsive, she always followed up with any questions I had and made the overall experience great.

Danni · 21 February 2025

★★★★★ 1/5

Google

Started off great, getting an appointment for valuation scheduled within 5 days. Little did I know that as soon as they have your details, they will hound you. I started receiving emails and calls non-stop 'would you like a valuation?' ... I already booked with them, but clearly they work on commission and try to steal each others potential clients (pathetic). Today was supposed to be the appointment, I cancelled yesterday due to illness and asked to call back the following week to reschedule. Low and behold, the vultures went at it immediately. Within 36 minutes, I had 3 calls from different people from Connells, all unable to read and have even just the tiniest ounce of respect. Avoid like the plague unless you want to be hounded. Update: The harassment continues. Connells has absolutely no ounce of respect for people. Although I asked to not be called again and for my details to be removed, they continue their harassment continuously. Steer clear from these vultures and please - do not give them your details. Update: Months on and the harassment still continues. They have not removed my details as requested and instead passed it on to an affiliated 3rd party to continue the harassment. Do not choose this company to represent you in a house sale - the current market is difficult and stressful, there are many options of estate agents that are professional, friendly and there to help. Connels is not. Update: One of the agents cold called at my door. Admitted that there had been several other people with the same experience trying to sell and subsequently a member of staff from the 3rd party contractor was fired for 'taking numbers without authorisation' ... chap was a pleasant gent who was visibly upset for me, however, the company he works for is without scruple.

Carrie-Ann · 9 January 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Absolutely brilliant service from start to finish. Agent kept on top of everything regarding our purchase and was as reliable, competent and informative throughout. Jake was fantastic and made finding and sorting a mortgage easy - easily one of the most informative and all round best financial advisors I've ever dealt with. I can absolutely recommend both Jake and the team whether you are buying or selling :)

Chris · 10 November 2023