Connells Andover reviews in Test Valley

★★★★★ 5/5

Google

Jake Brewster was absolutely fantastic to work with! He made the entire mortgage process smooth and stress-free, taking the time to explain everything clearly and find the best deal for us. His professionalism, responsiveness, and genuine … More

Mark · 15 June 2025

★★★★★ 5/5

Google

Extremely professional service from Jake Brewster of Connells. He was very efficient throughout the process, quick reply to phone calls and emails. When we contacted him on few occasions, Jake has always provided us with the best solution. He is very knowledgeable of his job as well as market. We can always rely on Jake and my husband always says “Jake is the Top man!”. We highly recommend Jake and Connells as well.

Shams · 10 November 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 4/5

Google

My experience with Connels was good from viewing the property, to getting information when needed and helping get the sale completed quickly. Shayne in particular was great and very responsive, she always followed up with any questions I had and made the overall experience great.

Danni · 21 February 2025

★★★★★ 1/5

Google

Started off great, getting an appointment for valuation scheduled within 5 days. Little did I know that as soon as they have your details, they will hound you. I started receiving emails and calls non-stop 'would you like a valuation?' ... I already booked with them, but clearly they work on commission and try to steal each others potential clients (pathetic). Today was supposed to be the appointment, I cancelled yesterday due to illness and asked to call back the following week to reschedule. Low and behold, the vultures went at it immediately. Within 36 minutes, I had 3 calls from different people from Connells, all unable to read and have even just the tiniest ounce of respect. Avoid like the plague unless you want to be hounded. Update: The harassment continues. Connells has absolutely no ounce of respect for people. Although I asked to not be called again and for my details to be removed, they continue their harassment continuously. Steer clear from these vultures and please - do not give them your details. Update: Months on and the harassment still continues. They have not removed my details as requested and instead passed it on to an affiliated 3rd party to continue the harassment. Do not choose this company to represent you in a house sale - the current market is difficult and stressful, there are many options of estate agents that are professional, friendly and there to help. Connels is not. Update: One of the agents cold called at my door. Admitted that there had been several other people with the same experience trying to sell and subsequently a member of staff from the 3rd party contractor was fired for 'taking numbers without authorisation' ... chap was a pleasant gent who was visibly upset for me, however, the company he works for is without scruple.

Carrie-Ann · 9 January 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Absolutely brilliant service from start to finish. Agent kept on top of everything regarding our purchase and was as reliable, competent and informative throughout. Jake was fantastic and made finding and sorting a mortgage easy - easily one of the most informative and all round best financial advisors I've ever dealt with. I can absolutely recommend both Jake and the team whether you are buying or selling :)

Chris · 10 November 2023

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

Tristan was efficient knowledgeable and happy to help! Not only did he explain in excellent detail how he got to the valuation of our property he was also happy to go the extra mile and go on camera to say so in a marketing video for the interior design company I worked with.

Isobella · 13 April 2024

★★★★★ 5/5

Google

Just want to thank connells and especially Jake. Buying our first house and not knowing much about the process Jake was always on hand to help and give advice when ever we needed it at anytime. Making the whole mortgage process super easy for us so thank you for that :)

Ashley · 13 May 2024

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 1/5

Trustpilot

Very disappointing experience with…

Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.

Diana · 26 May 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

I found Tristan at Connells to be absolutely brilliant, nothing was too much trouble and I could certainly rely on him to give timely feedback to my questions and concerns. The home buying process is indeed daunting, however the process was so much smoother with Tristan keeping me updated throughout. Highly recommended! Thank you Tristan.

Rodney · 15 December 2023

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026