Every review we hold for the Telford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat can we say? From the moment we met Max at the valuation meeting we knew Coleman Estates was the right agent for us. I must admit, to start with I was worried that Max had perfected the Estate Agents 'patter' and had over promised and couldn't possibly deliver. 'We'll have this sold in a week' he said. But sure enough a week later we had sold. The team are great at their jobs. From Danielle, Jo and Dawn in the office keeping us informed of viewings and feedback, to Phil doing a great job of showing the property and keeping our cats company. The communication from start to finish has been a dream and any question was answered as though it was the first time they had been asked. I can hand on heart say we couldn't have done without them, we were complete novices and their help and guidance meant the process was as stress free as selling a house can be.PositiveResponsiveness, Quality, Professionalism, Value
Jenna · 27 August 2021
Agent replied · 26 August 2024
Haha! I wondered where that was going for a second Dan!!
That's a fantastic review to leave us, thanks a lot! I'm usually a bit wary of people in sales too... it's common for people to overpromise and underdeliver but as you've said, I set out what we could do for you and my brilliant staff delivered on that promise. We hope you're enjoying your new home and thank you again for your kind words including all of our sales team by name.
Max
★★★★★ 5/5
GoogleFrom my initial dealings with Coleman’s Estates my experience has been nothing but positive. They have been very responsive to any issues that I have had and resolved them promptly. Always respectful, friendly and attentive. During my tenancy the property inspector performed his regular visits. The first time I met Phil I found him to be very friendly and professional. He always arrived within the allocated time slot for the visit and is extremely attentive during his checks. He is very thorough when working but always ensures he asks if I’m ok too. Any issues that I have had and reported to him have been activated almost immediately. I actually look forward to seeing Phil as he is a pleasant gentleman who makes tenants feel comfortable. I would 100% recommend Coleman’s Estates.PositiveResponsiveness, Professionalism
VivLvcrazii · 27 August 2021
Agent replied · 26 August 2024
Hi Viv,
Thanks for the great review for Phil, sure he'll be thrilled to read your kind words.
Max Coleman
★★★★★ 5/5
GoogleWe are in the process of selling our house and buying our new home through Coleman’s, and we are really pleased with the excellent level of individual service that we are receiving.
From our first contact with the team, they have been professional, friendly, very communicative and responsive.
We made our decision to sell with Coleman’s based on our first meeting with Max - he was really knowledgeable about the local market, descriptive on the methods they would use to sell our house and really friendly. We wanted to sell quickly, and they sold our house within 5 days. Max knew the type of house we were looking for, and helped us to find that really early on.
We’ve mainly been dealing with Joanne and Dawn in the office, and they’ve been so lovely, and make you feel very welcome when you call up. They’ll always provide an update when they have one which is making the process very straightforward.
Highly recommend... 5*.PositiveProfessionalism
Claire · 27 August 2021
Agent replied · 26 August 2024
Thanks for such a lovely review Claire - I do love it when a plan comes together...! :)
It was brilliant to be able to find you your perfect home, agree your offer and then achieve such a swift result on selling your home - two happy vendors! Also, thank you for your lovely feedback for Joanne and Dawn, they are made up.
Max
★★★★★ 5/5
GoogleWe recently sold our family home earlier this year with Coleman Estates and the service was great from start to finish! They certainly didn’t make it feel like we were in the middle of a pandemic and our house sold within 10 days! From start to finish Jo kept us well informed and phone calls and e-mails were always responded to in a timely manner. We used the all inclusive package that they had to offer and it was great knowing one fee included absolutely everything and there were no hidden extras.
Later on in the year we then went on to purchase a property through Coleman Estates where again, the service was absolutely brilliant from Max and Dawn! We were kept up to date on numerous occasions and any questions, no matter how small was always answered successfully! Thank you so much Coleman Estates for making moving house so easy!PositiveResponsiveness, Quality, Professionalism, Value
Melanie · 27 August 2021
Agent replied · 26 August 2024
Thanks for the lovely review Mel - it was a real pleasure to assist both yourself and mum's moves and get everything tied up and completed before Christmas :). Hope you had a lovely break and happy new year to you and the family!
Max
★★★★★ 5/5
GoogleBrilliant service and support from the Coleman Team, everyone worked well on the sale of my property, Coleman has a great leader in Max Coleman, his team represent him very well. Special praise for Dawn Warren, she’s was always attentive, fully informed, managed any challenges professionally and is particularly great person. I would not hesitate to use Coleman again.
Lewis · 31 October 2023
Agent replied · 26 August 2024
Thank you very much for your 5* review Lewis, it was a pleasure having you as a client and we wish you all the best for the future.
Max Coleman
★★★★★ 5/5
GoogleWe would like to thank the staff at Colemans Estates and particularly Dawn. A professional service with regular updates and guidance.
Thank you
Nadine · 5 November 2024
★★★★★ 5/5
GoogleColeman Estates is one of the best estate agents for letting and buying of houses in the United Kingdom with excellent customer service support providing you with all your accommodations needs. Not forgetting, Alice with her excellent customer service support during my house rental with Coleman Estates. Alice has done an excellent job by corresponding with me via emails, telephone calls and text messages till I got my 3 bedroom house in Telford from Coleman Estates to rent. Coleman Estates, the best a cross the United Kingdom. I love this company. Bless!
GEORGE HACKMAN JNR
Nap · 28 May 2024
★★★★★ 5/5
GoogleAs we know buying a property can be a very stressful process, so it was reassuring to have Coleman Estate as the acting agent their staff we're always on hand to guide and advise.
Many thanks from a satisfied buyer.
Dave · 29 October 2025
★★★★★ 5/5
GoogleThank you for the amazing team that helped me to relocate in short time.
I needed to move to a new address for work. After I called to agency and talked with Max Galliers about what I wanted next day he presented me exactly the apartment that was suitable for me. Jodie Ellison helped me with the documents through whole process and responded to me to all queries.
Thank you again to professional team of Coleman Estates.PositiveResponsiveness, Professionalism
Eduard · 27 August 2021
Agent replied · 26 August 2024
Thanks for the review Eduard - Max is still the newest addition to our office so it's nice for him to get a 5* review!
Max
★★★★★ 5/5
GoogleWe bought through Coleman’s Estate Agents and from day one when viewing our property they looked after us. Normally estate agents focus on there sellers however, Coleman’s provided us as the buyers with great service, making sure that we were always kept in the loop with what was happening throughout the process. Jo at Coleman’s gave us regular updates on our purchase all the way through. Couldn’t recommend the team at Coleman’s Estate Agents enough.PositiveResponsiveness, Quality, Professionalism
Beth · 27 August 2021
Agent replied · 26 August 2024
Hi Beth,
Thank you for taking the time to leave us this review; you're right when you say that we want to make sure all of our clients recieve excellent service whether they're a vendor, buyer, landlord or tenant with the company.
Hope you're enjoying the new house!
Max
★★★★★ 5/5
GoogleFantastic company where we brought our house from. A lovely gift to welcome us into our new house. Very helpful and amazing staff - especially Dawn! Thank you.
Alex · 27 June 2024
★★★★★ 5/5
GoogleColeman's have been so friendly and helpful on the sale of my property to the purchase of our bungalow.
Max, Jo, Dawn, Danielle and Phil have all been so supportive with our journey.
I cannot recommend them highly enough. You will certainly be in safe hands with the team, they all went above and beyond to make sure everything went smoothly.
Thank you so much all of you.
Very happy customers Carol and Chris Frost 😊 🎉🎉🍾🥂
Carol · 28 May 2024
★★★★★ 5/5
GoogleWow what I can I say about this estate agents we was first time buyers and from start to finish Jo has been like a mum to us supporting and guiding us every step of the way your estate agency has one in a million with her she goes way above and beyond to help weather your the buyer or the seller as myself and partner venture tomorrow into our own house we can express how happy and delighted we was with the service thank you so much to Jo and Coleman’s for making our dreams of getting our first home that’s ours not rented a reality
Danny · 29 March 2024
★★★★★ 5/5
GoogleThis was me and my girlfriends first house purchase so as we ventured into uncharted waters we were full of apprehension and anxiety!
However all of the above was quickly wiped away even during the initial conversation with the absolutely brilliant Linzie Cooper.
Her incredible energy and positive approach to every enquiry coupled with her professionalism and attention to detail made Colemans such a pleasure to deal with.
If you want to buy a house but don't want the stress then I implore you to go with Colemans and you too will have made the right decision.PositiveResponsiveness, Quality, Value
Steven · 27 August 2020
Agent replied · 26 August 2024
Thank you for your lovely review Steven, it was a pleasure to assist you and allay any fears throughout the process and to help you buy your lovely new home!
★★★★★ 5/5
GoogleFantastic service, understood our requirements from the off. We needed our property off the market very quickly and Coleman’s managed to sell our property within 10 days, unfortunately the original sale fell through but they found us a number of potential buyers within days and we successfully sold our property immediately after. The staff were professional and responsive to our queries. We would highly recommend Coleman’s estate agents!
M · 27 August 2022
Agent replied · 26 August 2024
Hi Manj,
Thank you for selecting us as your estate agent of choice and your kind words. I'm glad we managed to achieve such a swift result for you and hope you're enjoying your new home!
Max Coleman
★★★★★ 5/5
GoogleOutstanding personal service! This is the third time I have used Colemans and I continue to be impressed by the service I receive. Personal and professional, I received regular updates, emails and phone calls to say how the purchase process was progressing. Even nudging the solicitors to get the job done. I cannot recommend more highly.
Anthony · 27 August 2023
Agent replied · 26 August 2024
Hello Anthony,
Thank you for the review, it's very much appreciated by myself and the team.
Max Coleman
★★★★★ 5/5
GoogleFast, efficient and friendly service with no problems. We used Coleman Estates to sell my mothers house. Max was great and sold the house for exactly his estimated price within 2 days. The staff kept me informed at every stage of the sale and dealt with any problems without fuss. If I have further business in Telford, I would go back to Coleman Estates in an instant.
Paul · 28 August 2018
★★★★★ 5/5
GoogleThe Coleman estate team made the move seamless, they were very professional and immediately contacted me with any queries to do with the property and any questions that I had. Joanne Godwin in particular dealt with most of my questions, not hesitating to email me, or send me the relevant information, I was impressed by her friendliness and professionalism, they made the move so easy, I didn’t have a worryPositiveResponsiveness, Quality, Professionalism
Elizabeth · 11 November 2021
Agent replied · 10 November 2024
Thanks for the review Elizabeth, that's really great feedback to get as we work on a same day call back / email service for all clients.
Look forward to assisting you again in the future,
Max Coleman
★★★★★ 5/5
GoogleGreat service from the whole team, special mention to Phil who was instrumental in getting the right mix of tenants inside our 12 apartment development.
Sukh · 27 August 2021
Agent replied · 26 August 2024
Thanks for the review Sukh, glad we're doing a great job for you finding tenants for your development.
Max
★★★★★ 5/5
GoogleMy experience with Colemans Estates has been second to none. I found the process efficient and effective. They were extremely responsive to my enquires and questions.
I found you all respectful and considerate. Communication was prompt and friendly.
I wanted to move quickly and it happened exactly that way, the issues I raised about Sky Tv, Wardrobe doors and the bedroom door has been addressed super fast.
I’m just so very happy with Coleman’s and you and Joanne have been professional and friendly all the way.
Thanks so much for everything.
VivLVcrazii · 28 August 2019
Agent replied · 26 August 2024
Thank you Viv for such a lovely review and kind words - we strive to offer exactly this level of service and it's always nice when it's appreciated and people take the time to review; wishing you all the best in the future.
★★★★★ 5/5
GoogleI would not hesitate to recommend Coleman Estates. We have dealt with them for a number of years now and Joanne, Melanie and Ashleigh have been fabulous at letting our properties and more recently my personal property as well.
Russell · 9 September 2025
★★★★★ 5/5
GooglePurchased through Coleman Estates. Dawn was always available at the end of the phone, and even as a buyer, had our interests in mind. We would not hesitate to use them for buying or selling in the future!
M · 27 August 2023
★★★★★ 5/5
GoogleFantastic service from Jo, Dawn & colleagues. From the outset; professional yet very friendly and supportive, helping us to navigate a house sale following bereavement. Regular communication to update on progress so we were well informed but not over whelmed. Thank you for the way you have handled the sale right through to completion.
Michele · 27 August 2023
Agent replied · 26 August 2024
Hello Michele,
Thank you for your review - as a small, family run business we pride ourselves on providing sensitive and empathetic service from start to finish.
Wishing you all the best,
Max Coleman
★★★★★ 1/5
GoogleI gave Coleman’s a 5 star review about 5 years ago. However over the last year or so their service waned. It was also very disappointing to discover that the in-going inspections on both my properties were inadequate, lacked detail and photographs. They no longer attend to my rentals and I would not recommend.
Margie · 27 August 2023
Agent replied · 26 August 2024
Hi Margie
We are sorry that you felt the service had waned and regret that you did not discuss this with us prior to posting a review, especially in light of the 5* service previously noted. Our inventory reports are one of the most detailed on the market in terms of photography and text and we cannot be held responsible for decisions made by deposit scheme adjudicators. We would like to note that during the timescale noted, one tenant's move was nearly impacted by cancellation of removals and carpet fitters for her new property, due to Covid. We arranged for a new carpet fitter and a new removal firm to attend within 24 hours and a member of staff worked overtime on a Saturday to facilitate the move so that your property could be returned to you on time. I feel this adequately demonstrates the 5* service provided by our team and cannot agree that this deserves a 1* review.
We wish you all the best in the future.
Kate
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