Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMarcus has been a fantastic broker in…
Marcus has been a fantastic broker in securing a tenant for our buy to let property in St Margaret’s. He has been professional, personal and attentive to our needs and timelines. Would definitely recommend him in the pursuit of getting the job done!
Kerry · 8 April 2022
Agent replied · 16 June 2024
Dear Kerry, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Sophie Sheppard
Sophie Sheppard has recently taken over our property management and has been proactive in her approach providing great service. Thank you Sophie great job
Mark · 24 November 2023
Agent replied · 16 June 2024
Dear Mark, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks
Thanks, Shaun Brayshaw (from Snellers), for your help with the tenancy at Kingston Upon Thames. Great experience in check-in/check-out. And quick release of deposits with no trouble.
Best wishes for you and your team.
Jay · 9 July 2025
Agent replied · 23 September 2025
Dear Jay, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka
★★★★★ 5/5
TrustpilotProfessional and efficient service
Snellers in Hampton Hill are like a breath of fresh air in this pessimistic time that we find ourselves living in.It has been a pleasant surprise how fast things have moved since our initial discussion and we have nothing but sincere appreciation for the professional service we are continuing to receive. I would not hesitate to recommend the services offered by Snellers and offer my own sincere gratitude and thanks. Well done!
Linda · 17 November 2023
Agent replied · 16 June 2024
Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend
We managed to secure our letting in a week. The process was really smooth and Marcos was really helpful throughout the process. We couldn’t see the property in the first place however they happily managed to fix a viewing afterwards. Highly recommend!
Ema · 21 March 2022
Agent replied · 16 June 2024
Dear Ema, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotPlease stop harassing us
We have a ‘to let’ sign outside our house. Apparently that means this estate agent can post three letters through our door in the space of 24 hours, one of them asking we call them to discuss the sale. We are not dealing with this estate agent and, for the record, will not do so in future. We have a sign on the door saying ‘No junk Mail’ and another sign saying please do not knock because we have a newborn baby. The letter box makes a very loud noise, and knocking on the door just after you have posted a letter which says ‘sorry we missed you’ is just rude. The fact that they can’t read (or choose to ignore?) either sign makes me very concerned about their ability to sell a house. Please stop harassing us. We already have representation for selling our house. Thank you.
Suzanne · 22 March 2023
Agent replied · 16 June 2024
Dear Suzanne, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this for further you and have your address removed. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service, caring and professional staff. Would highly recommend for anyone renting
Great service. Snellers have been very responsive to any queries or issues raised and always easily accessible on the telephone. They are empathetic and professional and have responded in a timely manner to emails. Foysol Ahmed recently has been of great help to me personally; his empathy, understanding and efficiency is commendable. Any interaction I have had with the staff in lettings and in property management has been positive.
Sona · 11 December 2023
Agent replied · 16 June 2024
Dear Sona, Thank you for taking the time to leave a wonderful 5* review. Foysol will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Snellers is a good local company I've used for a number of years. Sophie Sheppard has always been very helpful and professional in her approach, I've enjoyed working with her across a number of tenancies.
KD · 16 May 2025
Agent replied · 26 May 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Priyanka
★★★★★ 5/5
TrustpilotSnellers St Margaret’s - Excellent team
I sold my property in Isleworth through Snellers St Margarets. The team were brilliant from start to finish, providing regular communication and managing my sale with professionalism whilst also making the process enjoyable. A sale was made quickly and the process was fast and efficient. I’m already moved and in my new home faster than expected. Hitesh Patel looked after the sale and was a pleasure to liaise with. His advice and support guided me through selling my first property making it a straight forward process. He kept in regular contact with my solicitor and got back to me quickly with messages from the buyers. Hitesh was always happy to answer any queries I had. Andy and Dyaun in the Snellers office were also a pleasure to liaise with and gave a great deal of helpful information and support. I would not hesitate to sell with Snellers again in the future, they are an excellent team of estate agents.
Helen · 21 February 2020
★★★★★ 5/5
TrustpilotIsabella is a great property manager
Isabella is a great property manager . She recently took over from my previous property mgr (who was also fantastic) I am an overseas landlord and she made the effort to meet me when I was back in UK so she could introduce herself. She is communicative and checks in regularly to make sure all is ok. This is v reassuring to an overseas landlord so we can be kept informed. When I asked her to send photos of a recent renovation that had to be done on my property she obliged in a very timely manner. 5* service!
Koukla25 · 16 November 2019
★★★★★ 4/5
TrustpilotHigh quality communications from…
High quality communications from Snellers gave me the reassurance my property was in good hands. Huge thanks to Sophie Sheppard!
JaM · 3 November 2023
Agent replied · 16 June 2024
Dear JaM Wagstaff, Thank you for your great review, and mentioning your experience with Sophie. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have been using Sneller Commercial for many years and have never had anything but excellent advice and professional, timely and flexible service. They have assisted us in a range of services including project management of a major HQ refurbishment (on time and on budget), valuations, condition surveys, rent reviews and tenant search for our property. They understand that we are a charity and always tailor their approach to reflect that. I have no hesitation in thoroughly recommending Keval and his team.
Andrew · 26 August 2019
★★★★★ 5/5
TrustpilotHighly recommend Snellers!
I am so pleased with the service provided by Snellers. We have been renting through them for about 5 years. The initial move was fantastic, well organised. The whole team have been fantastic. The property is managed by them too , a special thank you to Isabella who has been amazing and so helpful. She is always a just a phone call away, responds quickly to emails and always follows up to ensure that the any work carried out is done properly. Highly recommend Snellers!
Julie · 15 August 2019
★★★★★ 4/5
TrustpilotAfter a slow start, our new property manager was excellent!
I have been with snellers for just over a year now. We have had a few problems in our property which took some time to resolve however, Lisa was always very friendly and helpful when she became our property manager. She would keep in touch and was relatively easy to contact for a letting agent! Towards the end of our tenancy she has been amazing with everything, also some of the other staff around the office have been very helpful regarding our property!
Leanne92 · 24 July 2019
★★★★★ 5/5
TrustpilotExcellent Service and Understanding!
I’ve been with Snellers for almost a year now and have never ever had a problem with them. Compared to previous estate agents from previous homes, which were no help and not so understanding. One colleague called Matt has been more than helpful and very reassuring throughout my tenancy. I was going through a difficult situation and Matt was very speedy in offering his support so I could get everything quickly sorted. If there was ever a problem Matt was the go to person to get this sorted out. Out of my experience Snellers are one of the best companies I’ve dealt with. Thank you.
Kane · 23 July 2019
★★★★★ 5/5
GoogleI found Snellers, especially Sharon Bastion, exceptional in terms of communication, all round determination and forward thinking to achieve the desired outcome. Would recommend at the drop of a hat.
Mark · 24 November 2024
★★★★★ 5/5
TrustpilotProperty management
Sophie Sheppard has been managing works on my property and she has been very efficient and helpful. Thanks
Alan · 25 October 2023
Agent replied · 16 June 2024
Dear Alan, Thank you for your review, and mentioning your experience with Sophie. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support for tentants
As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.
Shaun · 1 May 2024
Agent replied · 16 June 2024
Dear Shaun, Thank you for taking the time to leave a wonderful 5* review. Shaun will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
★★★★★ 4/5
TrustpilotI have dealt with Snellers for the leasing of my flat
I have dealt with Snellers for the leasing of my flat for a number of years. They have always been very good in coming back to me in good timescales and in getting work sorted out. I would highly recommend dealing with Sophie Shepperd on the property mgmt side, Agy Foolchand and Kieron Melly on Lettings and the lovely Martin English on the sales side.
Sharon · 3 November 2023
Agent replied · 16 June 2024
Dear Sharon, Thank you for taking the time to leave a lovely review regarding Sophie, Agy, Kieron and Martin. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had a very positive experience renting through Snellers. Communication was always smooth and efficient, I could easily get in touch by phone whenever needed, and any issues were handled quickly. Amira, my property manager, was especially helpful and professional throughout my tenancy. I really appreciated the level of care and responsibility shown, and I’d be happy to rent through Snellers again in the future.
Junyi · 5 April 2025
★★★★★ 5/5
TrustpilotI was shown a couple of flats by Matt…
I was shown a couple of flats by Matt Ross and he was very professional. Kept me updated on all new properties that met my requirements. He was very informative and attentive to my needs. Thank you Florence
FLORENCE · 6 July 2021
Agent replied · 16 June 2024
Dear Florence, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Teddington office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional B2B and domestic service provider
As a director of professional property service provider, I have found Snellers estate agents to be exceptional in their business to business dealings. This is due to their professional and experienced staff such as Sophie Shephard that they enjoy an upward graph of success in both domestic and business sector. We aim to continue our business relation with this 5 star company in future.
GMG · 2 November 2023
Agent replied · 16 June 2024
Dear GMG LTD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSophie was very helpfull after…
Sophie was very helpfull after reporting some issues in the flat that need repair
Julia · 11 December 2023
Agent replied · 16 June 2024
Dear Julia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful, quick & lovely people!
Our property manager, Bella Murton, is a lovely person and acts very promptly to an issue. I had an issue where I had a leak into my room, she came that afternoon, she took a look and booked in the contractor to come and asses the issue the following day! A shout out to Gary too, he was also lovely and fixed the guttering as soon as the rain decided to stop for a while.
DEMETRA · 8 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.