Trusted Agent profile · Teddington, Surrey

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Jackson-Stops and Staff Teddington reviews

★★★★★ Excellent

874 reviews across 2 platforms

36 High Street, Teddington, Surrey, TW11 8EW

Part of Jackson-Stops and Staff, see every office.

Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

872

Reviews on Google

This office

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5.0 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Teddington office, from every platform, shown as written. First names only.

5/5

Google

Thank you to Jamie, Izzy and the team at JS Teddington for help with selling our house. From the outset the were professional, positive, fast-moving and really pro-active. I wouldn't hesitate to recommend them if you're looking to sell your home in TW11.

Fleur · 19 July 2023

Agent replied · 16 November 2023

Dear Fleur, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recently worked with Jackson-Stops and I'm extremely happy with the results. Tom was very professional and knowledgeable in helping me find the perfect home. They made the entire process seamless and stress-free. I highly recommend Jackson-Stops to anyone looking for a reliable estate agent.".

Luke · 22 May 2023

Agent replied · 16 November 2023

Dear Luke, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

It was such a positive experience renting our new place with Mia, who was incredibly supportive throughout the entire process. Even though we were living in another country, renting our place was seamless, and there were no surprises about …

Talha · 30 September 2025

Agent replied · 23 October 2024

Dear Talha, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Google

Working closely with Natalie and her lettings team is great. They are very professional, quick to respond to any issues and committed to getting finding great tenants for our properties. Working alongside them feels like an extension of my …

Lauren · 30 September 2025

Agent replied · 24 March 2026

Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie

5/5

Google

I recently had a viewing with Kayleigh, and she did an excellent job showing me around the flat. She was friendly, professional, and very knowledgeable, making the whole process easy and comfortable. She answered all of my questions clearly …

Ruby · 30 September 2025

Agent replied · 24 March 2026

Dear ruby, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Google

I dealt with Izzy, Jamie and David Fisher for the purchase of our home in teddington. All were professional and attentive during the process and solved any issues quickly.

Daniel · 22 May 2024

Agent replied · 16 November 2023

Dear Daniel, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Teddington office will be thrilled to read this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Mia was amazing, very informative and knowledgeable. Extremely professional young woman. She made the entire process extremely smooth.

Suzie · 12 November 2024

Agent replied · 10 December 2024

Dear Suzie, Thank you for taking the time to leave a wonderful 5 star Google review. Mia will be thrilled to read your kind comments. Kind regards, Katie

1/5

Google

Please reconfirm and verify every statement carefully. Agents like this harm the industry. The agent we dealt with was highly unprofessional. As an international student group, we were unfamiliar with the rules around letting in the UK, and …

Khushi · 30 September 2025

Agent replied · 10 December 2024

Dear Khushi, I am concerned to read your comments and have passed them to the Director of our Teddington office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Katie

5/5

Google

had the pleasure of working with Kayleigh and I can't speak highly enough about the experience. From the very beginning, they were professional, attentive, and truly made the entire process seamless. She took the time to understand my …

Victoria · 30 September 2025

Agent replied · 24 March 2026

Dear Victoria, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie

5/5

Google

I’ve had such a positive experience working with Kayleigh on my rental process. She’s been professional, approachable, and always quick to respond to any questions I’ve had, which has made the whole process so much smoother and less …

Sonny · 30 September 2025

Agent replied · 24 March 2026

Dear Sonny, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kayleigh. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Jackson stops have been nothing but helpful, especially Isabel who has been helping me with my search, Thankyou to the whole team for being so responsive and informative.

Izzy · 22 May 2024

Agent replied · 16 November 2023

Dear Izzy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Loren at Jackson Stops is a superstar. She efficiently sorts out any problems we have had and is friendly and professional at the same time. Thank you Loren!

Michele · 22 May 2024

Agent replied · 26 August 2024

Dear Michele, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

The Letting team at Jackson Stops Teddington were amazing, especially Chloe! She was helpful and attentive and genuinely cared about my situation. Her communication put me at ease throughout the whole process. Would highly recommend!!!

Shareen · 25 December 2023

Agent replied · 24 March 2024

Dear Shareen K, Thank you for leaving a 5 star Google review. Kind regards, Marylin Plews, Customer Relations Team

5/5

Google

Lara Hammond was a star! She was very efficient and helpful. Property was sorted within a day. Thank you Lara for all the advice and hard work!

Alicja · 22 May 2024

Agent replied · 16 November 2023

Dear Alicja, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jackson Stops have been so incredibly helpful and supportive, I can’t recommend them enough. A massive thank you to Isabel and her team for being amazing ⭐️⭐️⭐️⭐️⭐️

Tess · 22 May 2024

Agent replied · 16 November 2023

Dear Tess, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Thank you Chloe for helping us find our current rent (move in 15/03). I felt like she really listened to us, and made it work for everyone!

Amy · 22 May 2024

Agent replied · 24 March 2024

Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Charlie Southall was very professional and insightful to work with. He quickly enabled us to make an informed decision on renting and then very efficiently made the deal happen helping us sort out what was needed vs. less important. We are delighted to have worked with him and look forward to doing so again in the future. Thank You!

Zora · 22 May 2024

5/5

Google

I was relocated with my job a few weeks ago and Jackson-Stops Richmond done a fantastic job in helping me find a property. Being from out of London their knowledge of the area is what really impressed me the most, we managed to view, get an offer accepted and move in all within a week!. Couldn't thank Jade enough.

Sophie · 22 May 2024

5/5

Google

I had a great experience working with Chloe to find a rental property. She understood my needs perfectly, everything went fast, efficently and extremely friendly - I had found the ideal house in a day! Looking forward to work with Chloe and the whole team at Jackson-Stops in the future.

Robert · 22 May 2025

Agent replied · 26 August 2024

Dear Robert, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

I experienced very good service from the Teddington branch of Jackson- Stops when I recently moved property.They were very professional and the process ran very smoothly. David was excellent at liaising between solicitors and kept things moving. I would highly recommend them.

Kate · 22 May 2023

Agent replied · 16 November 2023

Dear Kate, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Many thanks to Tom Ridgeway and his team for helping us. Tom was attentive, efficient and really listened to us on every level. The process was very smooth indeed. A very professional service, would definitely use again and highly recommend them! Thanks!!

Gary · 22 May 2023

Agent replied · 16 November 2023

Dear Gary, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Chloe was great to deal with

Chris · 23 March 2025

Agent replied · 24 March 2026

Dear Chris, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie

5/5

Google

Anisa and her team at Jackson-Stops were so helpful with my search. They kept me updated throughout the whole process and were very professional and attentive.

Freya · 22 May 2024

Agent replied · 16 November 2023

Dear Freya, Thank you for taking the time to leave a wonderful 5 star Google review. Anisa and the team will be thrilled to read your kind comments. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

The service received from Lara Hammond has been one of the highest standard. Lara has been very reliable, responsive, and knowledgeable when it comes to trends and developments in the local property market. Very glad that she was guiding me through all the (legal) technicalities so patiently. Generally, Jackson-Stops was dealing with all my queries very professionally, and thanks to the experienced staff at the Teddington office, the whole renting process was a lot easier to manage than expected.

Emma · 16 November 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson-Stops and Staff's Google reviewsLeave Jackson-Stops and Staff a review

Questions about Jackson-Stops and Staff Teddington

Has Jackson-Stops and Staff won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.

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