Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleJess at Jackson Stops was a great help during my property search. She made the whole process run smoothly! I would definitely recommend her to anyone searching for a property in Teddington
Dear Caitlin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI've dealt with Jamie a couple of times now, buying from him and selling through him. He is extremely professional, prompt to reply and kept me updated during the whole buying and selling process. Highly recommended.
Dear Malcolm, Thank you for your kind comments regarding Jamie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was out viewing properties with a friend recently and we were taken out by Isabel from the teddington office. she was absolutely fantastic and had great knowledge of the local market and area. I highly recommend her and the team in teddington.
Dear Evelyn, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleWe have been looking for a property on rent in twickenham for quite sometime. Finally our searched got over as we got lucky in finding a place that we liked. All thanks to Jackson Stops, particularly Charlie for helping us close the deal. …
5/5
GoogleRecently sold my house through Jackson Stops. There were a few problems with chains falling through and buyers pulling out but the team at Jackson Stops were friendly and professional throughout. Would happily recommend them.
Dear Richard, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleVery friendly and helpful staff at Jackson-Stops in Teddington. Katie was great and attentive every step of the way.
Dear Louis, Thank you for your kind comments regarding the Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJackson-Stop Richmond branch has been excellent to deal with over the last 4 years. During my time dealing with Charlie Southall, I have experienced exceptional service. There is excellent communication and clear expectations when it comes to lettings. No matter where your application is, you will always know where it stands.
5/5
GoogleChloe has been helping us in our search for a London rental. She is friendly, helpful and approachable with good knowledge of properties available. All queries are answered quickly and efficiently.
4/5
GoogleI have not yet moved into the property, however Noah Banner has been very helpful with getting our offer through to the landlord and communicating with the current tenants, although tricky at times. So far they seem happy to help and have …
5/5
GoogleOur lettings agent Jade was incredibly helpful and responsive. She has answered all our questions promptly and we're very happy with the property and the service we've had. We managed to view a flat and have an offer accepted within a few …
5/5
GoogleAs a couple with not much experience in the UK rental market, Charlie was friendly, helpful and professional all the way. He knows Richmond area very well and once he notes your requirements he does not waste your time later trying to …
5/5
GoogleWe recently rented a place in Teddington through Jackson Stops and the experience has been excellent from the start and ongoing. Alexander has been helpful and skillful and has made the usually tiring process simple and easy. He was quick …
Dear Antonela, Thank you for taking the time to leave a review regarding your experience with Alexander in our Teddington office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleVery very unprofessional, they lie to you and corner you in contracts without fixing properties. I would definitely stay away and definitely would rent anything from Yogi. Stay well away.
Dear Abul, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@Jacksonstops.co.uk. I can look into this for further you. Kind regards, Katie
5/5
GoogleMy experience with the Teddington branch of Jackson Stops has been excellent. I got all the information and advice needed in a simple and friendly way. Many thanks to Negin and Jackson Stops team!
Dear Leonardo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleFANTASTIC Negin was so hopeful with the move - we couldn't have done it without her - smooth move and very happy with all communication and we are very happy with our new home!!
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind Regards, Marilyn Plews, Customer Relations Team
5/5
GoogleI worked with many real estate agents.. it was all disappointing for me but jackson stop richmond is many different the others. The letting team manager Jade Jennings was very successful and interested. she answered all our questions and was very interested in us. I think she is the best.
5/5
GoogleI was looking for a property within the teddington area and came to the branch for advice and help. Natalie, who had a great understanding and knowledge helped me massively with this. The service from her was very good. I recommend.
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleKatie Goodman has been exceptional with helping my fiancé and I find a property which was pet friendly. Katie is super friendly, easy to talk to, and has eased any worries and answered all my questions. Communication has been above and …
5/5
GoogleMy partner and I have had a great experience with Jackson-Stops Richmond! The whole team was really helpful and responsive with all of our questions and requests, and in particular Jade was an amazing agent. She was very clear and helpful …
5/5
GoogleGreat service from Ellie in the Teddington office of Jackson-Stops & Staff. She worked hard to help find a great rental property for me and my family in Teddington. Ellie was very helpful, easy to get in touch with, and always willing to answer my questions throughout the process. Just moved in and couldn't be happier. Thanks Ellie!
Thank you, Phillip. I’m really pleased we have been able to help you with your search. We’re always happy to help when needed and I hope you enjoy your new home. Best wishes, Ellie
5/5
GoogleMy property has been looked after by Jackson-Stops for the last three years. I’ve found them to be knowledgeable, helpful and effective. I’ve been particularly impressed with Tom Ridgeway and his team. A special mention must go though to …
Dear Broma, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Teddington Office. Thank you for using our … More
5/5
GoogleTom Ridgeway was amazing and incredibly helpful when I met him to discuss a rental property. He made me feel at ease as if I had known him for years. Many thanks Tom
Dear David, Thank you for your great 5 star review, and mentioning your experience with Tom in our Teddington office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have been looking for properties in the areas, as I’m moving from Cambridge. Isabel has been a absolute star and has kept me updated and informed every step of the way! Amazing
Dear Duncan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI am very happy to recommend the lettings team at Jackson-Stops in Teddington. The website for my flat looked good and marketing of my property started very …
Dear Greg, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
