Jackson-Stops and Staff reviews

★★★★★ 5/5

Google

Katie from Jackson-Stops in Teddington was absolutely amazing. She made the entire process, from viewing the flat through to completion, incredibly smooth and easy. I had complete trust that she was always looking out for my best interests. She was incredibly helpful with any questions I had and had an excellent knowledge of both the property and the local area. Her kind, approachable and easy-going nature gave me a huge amount of comfort and peace of mind throughout the process. As someone who was new to the area, I also really appreciated how forthcoming she was with recommendations for local coffee shops, restaurants, pubs and more. This instantly made me feel welcomed and confident that I’d made the right choice about where to live. Katie was transparent, helpful and professional throughout, which played a big part in my decision to choose Jackson-Stops as my letting agent. I couldn’t have asked for a better experience and would highly recommend both Katie and the team.

Owen · 11 September 2026

★★★★★ 5/5

Google

We had an excellent experience with Katie Fairchild at Jackson Stops from viewings to offer to immediately following move in. Katie took the time to show us multiple properties available and was able to understand our needs and show us properties which might be suitable and met all of our must haves. Our needs were appropriately considered and we were not shown or suggested properties which did not meet our requirements, in contrast to other agencys. It felt like there was a genuine intention to match the right tenant to the right property. Katie was friendly, knowledgeable and responsive at all times. The referencing process was as smooth as can be reasonably expected and Katie was helpful when questions arose. The tenancy agreement was drawn up promptly and was appropriate for the property. The moving in process was easy and we were able to collect keys as soon as the office was open. Katie also checked in post moving in to ensure everything had gone well.

Zoe · 9 September 2026

★★★★★ 5/5

Google

I'm so thrilled with the help Jackson Stops offered in such a short amount of time! When we found out we had only till the end of the year to find a suitable place, I reached out to every local estate agent, with only Jackson Stops going above and beyond to help us chase the perfect home. I had a viewing with Nabil at the Teddington Office and he was so kind, patient and helpful when showing me around a little flat, truly taking time to talk about each room. He encouraged us to see a house that wasn't initially on the list and Katie came to pick us up on the way - such amazing friendly help and service, and the conversation was really lovely and relatable and fun. It felt like we were viewing homes with friends which made it feel really trustworthy. After that, the process was amazingly smooth compared to any other estate agents, and they were extremely helpful and stress free to chat to - they helped us with information we needed complete and were very patient with all of my questions! Any time I pick up the phone to Charlie or Katie in the Teddington office, they're always so chirpy and positive and polite - I can not recommend this team enough and MASSIVE thank you to Nabil and Katie for find us our new home!!! A dream!

Jodie · 9 September 2026

★★★★★ 5/5

Google

We have nothing but good things to say about our experience with Jackson-Stops. Our Sales Consultant, Katie F, was absolutely fantastic and went above and beyond throughout the entire process. She was professional, helpful and always kept us informed, making what can be a stressful process feel as smooth and straightforward as possible. We couldn’t have asked for better service and would highly recommend Katie and Jackson-Stops to anyone looking to buy or sell a property.

Blue · 9 September 2026

★★★★★ 5/5

Google

Very pleasant renting experience with Jackson stops. Katie was absolutely fantastic throughout the entire renting process. She was incredibly responsive, helpful, friendly, and always happy to answer any questions I had, making what can often be a stressful experience feel straightforward and hassle-free. I’m really grateful for all of Katie’s help and would highly recommend both her and Jackson-Stops Teddington to anyone looking to rent. Thank you for making the whole process run so smoothly!

Hana · 9 August 2026

★★★★★ 5/5

Google

Huge thank you to Roman Lydon for helping me find what truly feels like my dream apartment! We are now very close to signing the agreement, and I honestly could not have wished for a better experience throughout the process. Roman has been incredibly professional, helpful, responsive, and supportive from the very beginning, while also having an excellent sense of humor that made the whole experience so much more enjoyable and stress-free. Highly recommend working with him if you are searching for a property - absolutely 5 stars from me ⭐⭐⭐⭐⭐

Kat · 9 June 2026

★★★★★ 5/5

Google

Nabil and Charlie were both very helpful in helping our family find a rental property. Despite us searching from the United States and the issues that presented with time difference, viewings, and other inconveniences they both were able to work around all of that to get us into our first rental house in Teddington. Thank you for all your help!

Nate · 9 August 2026

★★★★★ 5/5

Google

Tom Ridgeway and the wider Lettings Team at Jackson Stops & Staff have been managing my property for 13 years. Tom has always been extremely professional, knowlegeable about the Teddington rental market, helpful with rental legislation advice and/or general property management of my tenants. I live in Australia so it has been a burden lifted off my shoulders to have a trusted estate agency who I trust and would highly recommend. JSS Lettings have been a joy to work with and Tom is an asset to JSS! Thank you for all your help over the last 13 years.

Julie · 9 March 2026

★★★★★ 5/5

Google

I’ve had an excellent experience working with Tom at Jackson-Stops. He is a truly outstanding estate agent, thoughtful, attentive, and always willing to go the extra mile. Tom listens carefully, pays close attention to detail, and offers well‑considered, practical advice that really makes a difference. What sets Tom apart is his genuine understanding of both client and tenant needs. He is skilled at bringing everyone together to create a harmonious, positive tenancy. His communication is clear, his guidance is reliable, and he is always available when advice or support is needed. A great listener with a fantastic skill set, I couldn’t recommend Tom more highly. If you’re looking for someone professional, approachable, and genuinely invested in helping people, Tom is your person.

Swati · 9 March 2026

★★★★★ 5/5

Google

I had the most amazing experience with Jackson Stopes yesterday. I was able to get significant help from Nabil and Tom in finding my brother a flat to rent. They were kind, helpful and considerate, making the whole process go so smoothly. Everything was done quickly and efficiently. I think they are wonderful and I am very grateful.

Jane · 14 August 2026

★★★★★ 5/5

Google

Would like to thank Nabil Subhani for the great experience viewing several properties. An extremely helpful, professional, down to earth, and informative agent. Despite the great selection provided ended up choosing another property in a different area due to better commute options but will certainly be happy to contact the agency again shall I need to move elsewhere. Thank you Nabil!

George · 9 July 2026

★★★★★ 5/5

Google

We have been looking for properties for over a year, and came across many different agencies, but Charlie, our POC, from Jackson Stops, was simply the best. Many agents we spoke to at other agencies weren’t there to help, or assist you solving problems, but whenever we had a concern or any obstacles, Charlie’s attitude was always ‘let me see what I can do, we will find a way / solution.’ The process of renting a place can be quite overwhelming but Charlie made sure it can be as stress free as possible, with clear and prompt communication. We really felt he wanted us to get the place as much as we do, if not more. If you’re looking for an outstanding service and knowledge, I highly recommend Charlie!

My · 2 October 2026

★★★★★ 5/5

Google

Although we ended up finding a property elsewhere, Charlie was amazing at helping us with our rental search and making sure to let us know of any matching properties that were available, promptly arranging viewings etc. It was lovely to work with such nice agent! :)

Alex · 10 September 2026

★★★★★ 5/5

Google

We’ve had a great experience with Jackson-Stops. Katie was incredibly helpful, professional, and prompt, even when heading out on holiday, she made sure we were taken care of and let us know who would be filling in while she was away.

Kasey · 24 September 2026

★★★★★ 5/5

Google

Such a lovely experience with Mia at Jackson-Stops! She made the experience so smooth and was so kind and informative throughout the process! She even had an order form ready to go, and everything was sorted for my move within 48 hours of viewing! Can’t recommend Mia enough, especially when finding a property can usually be quite a stressful experience!

Zoe · 9 March 2026

★★★★★ 5/5

Google

As a group of sharers, my friends and I were first showed a flat by Katie at Jackson Stops. During the viewing and throughout the process of renting, she exemplified professionalism and a friendly demeanour. The same can be said for Nabil and Tom who helped us along the way showing us that they work to a standard above the rest of the real estate agencies in the area. If you are thinking about renting choose Jackson Stops.

Alex · 25 September 2026

★★★★★ 5/5

Google

Great experience finding a rental with help from Katie. Katie went above and beyond to help us, is a great communicator, and made us feel relaxed throughout. Thank you!

H · 10 September 2026

★★★★★ 5/5

Google

Excellent experience throughout our tenancy process. Katie and the team were remarkably efficient, proactive, and transparent every step of the way. Highly recommend Jackson-Stops Teddington.

Adrin · 24 September 2026

★★★★★ 5/5

Google

Nabil was extremely helpful, professional and pleasant to communicate with. Ultimately we found out home via other channels, but Nabil went the extra mile to help us in our search. We will be in touch again in the future if we find ourselves searching again. Thank you!

Alex · 22 April 2026

★★★★★ 4/5

Google

The process was efficient, smooth and handled professionally. Special thanks to Katie who was proactive, helpful, friendly and responsive. Well done, Katie and Letting team! From Cecilia

Cecilia · 5 September 2026

★★★★★ 5/5

Google

With the assistance of Jackson-Stops, we were able to find a beautiful home for our growing family. Mia has been extremely helpful throughout the process. She has been professional, friendly and consistently prompt in responding to our questions. Her clear communication and support have been greatly appreciated, and we would not hesitate to recommend her.

Chrisel · 9 February 2026

★★★★★ 5/5

Google

Nabil has been incredibly helpful throughout my property search. He is professional, communicative, and very straightforward with information, which has made the process much smoother. I really appreciate his proactive approach and the high level of service he provides. Highly recommended!

Lucy · 6 May 2026

★★★★★ 5/5

Google

Excellent, professional and courteous service, in particular Nabil, of the Teddington Office, who assisted us greatly in handling the tenancy agreement for our new apartment rental. Would highly recommend JS for their professionalism and friendly, personal service.

Paul · 26 May 2026

★★★★★ 5/5

Google

Charlie was very proactive in sending us properties to let for our consideration and was very responsive which was appreciated!

Isabel · 11 September 2026