Trusted Agent profile · Teddington · Surrey
Verified
★★★★★
874 reviews across 2 platforms
36 High Street, Teddington, Surrey, TW11 8EW
Part of Jackson-Stops and Staff, see every office.
Jackson-Stops and Staff's office in Teddington, Surrey, at 36 High Street, is rated 4.9 out of 5 across 874 reviews on two platforms, including 872 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleHad a pleasant experience securing our flat through Jackson-Stops. A special thank you to Nabil Subhani, who showed us around the property and was fantastic to deal with. He was friendly, professional, and very approachable, and made us feel completely at ease during the viewing. Would highly recommend.
5/5
GoogleI would highly recommend Isabella Waites. She was very helpful, professional, and friendly, providing us with detailed information about interesting properties that matched our needs. She was always happy to answer our questions and made the whole process easy and pleasant. Thank you, Isabella, for your excellent service!
5/5
GoogleExceptional service from Katie Fairchild from beginning to end. She was always incredibly responsive, efficient and proactive, making the whole process feel smooth and stress free. Nothing was ever too much trouble, and she was an absolute joy to deal with throughout. I honestly could not have asked for better service and would highly recommend her. Thank you, Katie, for making what can be a stressful experience feel so easy !
Dear Olivia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleWe had the pleasure of dealing with Roman while going through the rental application process. He was a delight from start to finish and was always there to answer any questions we had. Thanks Roman!
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe have been using JSS over a number of years and the service received has always been first class. Most recently, the exceptional service and efficient and timely help from Charlie Southall was much appreciated. Thank you.
Dear Artin, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleWe've recently been flat hunting in Teddington and Katie from Jackson-stops was lovely from beginning to end! She answered all of our queries and gave us recommendations for the local area (including restaurants, pubs, etc!) She frequently contacted us offering help and assisted us with our search, so we just want to say a big thank you, as she was one of the highlights of an otherwise stressful week!
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma
5/5
GoogleWith the help of Roman, my partner and I found our perfect flat. Roman personally called us before it even had proper photos because he thought that it ticked all of our boxes (which, I'm not going to lie, were kind of picky). After viewing, we knew it was where we wanted to live and from there it was super easy! In the matter of 3 days (including the weekend), we had our tenancy agreement and everything! Highly recommend Jackson-Stops, especially for young couples as they are very caring! Thank you very much for helping us find our dream flat, Roman.
Dear Abbie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Roman. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleI had a fantastic experience working with Anisa Sherifi as my letting consultant. She was professional, friendly, and incredibly helpful throughout the entire process. Anisa made everything smooth and stress-free, always responding promptly to any questions I had. Her knowledge and dedication really stood out, and she went above and beyond. I highly recommend her to anyone looking for a reliable and supportive letting consultant. Thank you, Anisa!
Dear Amin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleSuch a smooth experience! Katie is a lifesaver with her incredibly helpful lists and great communication from the start.
Dear Alex, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMia at Jackson Stops has been amazing in our look for a new home. I can’t believe how quick and easy the whole process has been. Thank you so much Mia, you are a credit to Jackson Stops!
Dear Tom, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleHad a very positive experience looking for a property to rent with Jackson-Stops. Our main POC was Katie F who was very attentive and considerate while helping my partner and I find a place. She made the process very easy for making viewing bookings and kept us well informed about next steps if we were to go ahead with one of their managed properties.
Dear Jordan, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleRoman Lydon your a star 🌟, thanks for all your help , in my “pursuit of happiness and flat hunting ! Many thanks Again 👍🏻👌🏻 …
Dear Jason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleMs Mia Hicks went above and beyond helping me find my next rental home. She is friendly, knowledgeable, and proactive throughout, keeping me updated at every step. Truly exceptional service - thank you very much!
Thank you for taking the time to leave a wonderful 5 star Google review. Mia will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleCharlie provided an excellent service throughout the entire rental process. He was highly responsive, professional, proactive, and very helpful in coordinating everything between all parties, especially when timelines and practical arrangements became quite complex. Communication was always clear and friendly, and he consistently went the extra mile to ensure everything progressed smoothly. We really appreciated his support and would happily recommend him to others seeking a reliable, committed agent.
Dear Erika, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleKatie was a great host for our viewing - really friendly and knowledgeable!
Dear Jade, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleNabil Subhani went the extra mile and offered great service!!
Dear Trevor, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleCharlie was very responsive to a last minute request for documents on a busy Friday afternoon. His cheerful 'can do' approach was much appreciated.
Dear Maureen, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleMia went above and beyond in helping me find the right rental and she was super communicative throughout the whole process. I truly appreciate all her help, and would highly recommend!
Dear Megan, Thank you for taking the time to leave a wonderful 5 star Google review. Mia will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleWe are moving to Teddington from the US and we worked with Anisa to find our beautiful home. She was very friendly, knowledgable, swift, and very flexible in working with a non-UK resident to help get our application approved. I would recommend her if you are coming to the UK from overseas, or even if you're living locally.
Dear Iris, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, katie
5/5
GoogleJust want to give a big thanks to Jessica as she is really helpful on helping me to rent a flat in Teddington. The whole procedure is smooth and easy, with the help from Jessica, I clearly understand what I should do and take care of.
Dear Leo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleI had a great experience working with Jessica Kapp from the Teddington branch recently while renting a new flat. Jessica has been very professional, thorough and helpful and she definitely made the whole process easy and smooth.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
5/5
GoogleKatie at Jackson Stops was brilliant to deal with when renting our apartment. She was so nice and easy to talk to, quick to reply and happy to help with any questions we had. Made the whole process simple and efficient. Would definitely recommend her and the team at Jackson Stops!
Dear Borowsky, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GoogleI recently had the pleasure of working with Chloe in my search for my first solo flat, and I couldn't be happier with the experience. From the very beginning, Chloe was prompt in her responses, always making herself available to answer any questions and address any concerns I had. Her attentiveness to my needs and preferences made the entire process smooth and stress-free.What truly sets Chloe apart is her genuine helpfulness. She went above and beyond to ensure that the process was smooth. I am now happily settled in my new flat, and I have Chloe to thank for that. For anyone looking for an estate agent who is professional, attentive, and truly dedicated to helping you find your perfect home, look no further than Chloe. She is a true gem, and I wholeheartedly would recommend her to anyone. Thank you, Chloe, for making my first solo flat renting experience a fantastic one!
Dear Crystal, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
GoogleKayleigh was absolutely brilliant from start to finish! She made the whole process so much easier and nothing was ever too much trouble. Always friendly, quick to respond, and really on top of everything, I felt in safe hands the whole way …
Dear Maddie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
